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Buyer Behavior

                                                      MKTG 1052
                               PROJECT GUIDELINES
                                   (Part Four)

                                                                    1
BB Guidelines (Part Four) copyright of BBAdvisor
Continuing from Part Three..
• The last section of the report deals with
  – Analysis of Marketing Strategies

  – Evaluation and Recommendations


• Analysis of marketing strategies means
  what is currently being done; on the other
  hand Evaluation means to assess the
  effectiveness
                 BB Guidelines (Part Four)     2
                  copyright of BBAdvisor
Note:
      This is the section where you can excel by
       demonstrating applications of marketing strategy to BB
       theory; but too many students don’t do well in this
       section
      The reason is that they are unable to see the connection
       between BB theory and marketing
      If you listened to my lectures, I kept telling all of you to
       pay attention to the sections at the end of each chapter
       that shows examples of marketing applications to the
       respective concepts and theories
      Perhaps you should survey those sections of the text to
       examine the examples
      But of course you need to also contextualize the
       marketing strategies to fit specifically to the nature of
       your chosen product and brands.

BB Guidelines (Part Four) copyright of BBAdvisor
Section 7.1
      7.1 Compare the marketing                          • The emphasis is on the word
      approach of your chosen                              ‘current’- that means focus on
      and a competitor’s product.                          explaining the existing
      On the basis of your                                 marketing mix strategies and
      research, explain:                                   to what extent these account
    • - How the firm’s current                             for the relative success of the
      marketing strategy can                               product as well as reinforcing
      account for the product’s                            its positioning strategies
      success, and                                       • We need to go through each
    • - How the marketing mix                              element of the marketing mix
      supports a particular                                to comment accordingly
      positioning statement                              • Also show how each element
    • This can be done in terms of                         of the MM reinforces a
      comparing:                                           consistent positioning strategy
                                                           for the brand


BB Guidelines (Part Four) copyright of BBAdvisor
Applying BB concepts to MM
    • There is NO hard and fast rule as to how
      to fit the concept to the MM element (4Ps)
    • You are free to choose BUT be selective
      when you apply MM concepts
    • You need to ensure that the BB concept is
      relevant
    • You have been told many times in my
      class to refer to the marketing application
      sections at the back of the book chapters.

BB Guidelines (Part Four) copyright of BBAdvisor
Marketing Mix Strategy:
     Instruction (as per                           Interpretation/ what needs to be
     guidelines)                                   done:
                                                   Here you want to explain how the product is perceived
      Product – What                               and used by your customers. What unique positioning
      characteristics of the                       does it have? (draw a positioning map to demonstrate).
      physical product and                         What are the points of differentiation? Tangible or
                                                   intangible?
      or service appeal to
                                                   Evaluative criteria used in product assessment (Attitude
      how the product is                           chapter). List and rank the attributes.
      positioned for each                          IF your product is considered an innovation then you
      segment? Is the                              need to discuss the material found in Chapter 14
      product considered an                        (diffusion of innovations).
      innovation? What                             Factors that could impede rapid diffusion means the
                                                   ‘factors’ (relative advantage, compatibility, complexity,
      characteristics could
                                                   trialability and perceived risk) – these factors need to
      possibly impede rapid                        be NEGATIVE in order to impede diffusion of the
      diffusion?                                   innovation.



                                                                                                               6
BB Guidelines (Part Four) copyright of BBAdvisor
Marketing Mix Strategy:
  Instruction (as per                              Interpretation/ what needs to be done:
  guidelines)

   Price – Is price
       considered an                                Discuss the perception of price in
       important evaluative                         relation to
       criterion? How                               perceived quality and discuss the price
       readily would this                           differences with competitor brands and
       segment respond to                           reasons for the differentials.
       price reductions? Is                         The nature of the product would
       price relevant as an                         determine pricing strategy and
       indicator of status?                         customer sensitivity to price changes.
                                                    You could use the theory of JND to
                                                    discuss this.
                                                    For status goods, pricing is a surrogate
                                                    measure of status and quality.

                                                                                               7
BB Guidelines (Part Four) copyright of BBAdvisor
Marketing Mix Strategy:
     Instruction (as per                           Interpretation/ what needs to be
     guidelines)                                   done:
     Promotion –What
     values are important for                       Discuss briefly about the main types of
     each segment that can                          promotions methods used by the brand.
     be used in a                                   Will it use more advertising (above the
     communication strategy?                        line) or sales promotions (below the line)?
     What media is currently                        What is the differences in buying
     used? How effective do                         behaviour as a result of using these two
     you believe is this                            forms of promotions. Also consider, where
     strategy?                                      relevant the new media such as Internet,
                                                    SMS and others.
                                                    Comment on the relative effectiveness
                                                    might be explained through different
                                                    theories such as perception, learning and
                                                    even the ELM model.
                                                                                                  8
BB Guidelines (Part Four) copyright of BBAdvisor
Marketing Mix Strategy:
     Instruction (as per                           Interpretation/ what needs to be
     guidelines)                                   done:
     Place- Do the
                                                        Do different customers buy at
     different segments
                                                        the store (what types of
     have differing                                     stores are preferred?) or
     requirements of the                                online.
     distribution system?                               Distribution system : brick
     What type of                                       versus click. Impact of online
                                                        retailing.
     distribution system is
                                                        Research from Chapter Six
     consistent with the                                (outlet selection).
     lifestyle(s) of each
     segment?


                                                                                         9
BB Guidelines (Part Four) copyright of BBAdvisor
Some possible BB concepts that you can link to
       the different elements of the MM
Marketing         Consumer Behavior Concepts that could be
Mix Element       applied: **
Product           Product positioning. Evoked set. Brand Image. Stimulus
                  Generalization (for product line extensions). JND (product quality)
                  Evaluative criteria (attitude chapter as well as alternative
                  evaluation chapter)

Price             Price as a surrogate measure of quality. JND (price changes)


Promotion         Information processing and selective perception.
                  Memory (learning).
                  Elaboration likelihood model

Place             Outlet selection and purchases.
                  Store environment and impact on shopping and buying
                  Online purchasing (unique characteristics compared to in-store)

   ** : this list is not exhaustive; you can apply whatever BB concepts you
   deem relevant. You don’t need to follow this suggested matrix if you are
   not able to develop the linkages.
7. Evaluation
  Instruction (as per                         Interpretation/ what needs to be
  guidelines)                                 done:
       7. Evaluation and
       Recommendations                         This is a summative section where you
       This section of your report             develop an overall assessment of the
       should clearly assess each
       marketer's application of               relative effectiveness of the two different
       knowledge of consumer                   brand campaigns- which in your own
       behaviour theory and principles         opinion is more effective and give some
       investigated in sections 3-6.
                                               brief reasons why.
       On the basis of this evaluation,
       explain which of the two
       marketing/advertising
       campaigns- that of your chosen
       product and competitor’s
       product-the group considers is
       more effective in contributing to
       the overall success of the
       product. Clearly discuss and
       justify your reasons.

                                                                                             11
BB Guidelines (Four) copyright of BBAdvisor
7. Evaluation
  Instruction (as per                         Interpretation/ what needs to be
  guidelines)                                 done:

     The evaluation should
     also include future
     recommendations for the
                                                 Briefly provide some suggestions as to
     company in terms of its                     how they could change or improve the
     • product positioning                       current marketing strategies and what
     Marketing mix on                            benefit these changes will make to
     • product (goods and                        enhancing the brand.
        services)
        enhancements                             Note there are 6 areas (see the bullet
     • improved marketing
                                                 points on the left) that needs commentary
        communications
     • improved purchase
                                                 on.
        experience
     • identifying potential
        new customers
     • enhancing customer
        satisfaction
                                                                                             12
BB Guidelines (Four) copyright of BBAdvisor

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BB Project Guidelines (Part Four) : Marketing Strategies

  • 1. Buyer Behavior MKTG 1052 PROJECT GUIDELINES (Part Four) 1 BB Guidelines (Part Four) copyright of BBAdvisor
  • 2. Continuing from Part Three.. • The last section of the report deals with – Analysis of Marketing Strategies – Evaluation and Recommendations • Analysis of marketing strategies means what is currently being done; on the other hand Evaluation means to assess the effectiveness BB Guidelines (Part Four) 2 copyright of BBAdvisor
  • 3. Note:  This is the section where you can excel by demonstrating applications of marketing strategy to BB theory; but too many students don’t do well in this section  The reason is that they are unable to see the connection between BB theory and marketing  If you listened to my lectures, I kept telling all of you to pay attention to the sections at the end of each chapter that shows examples of marketing applications to the respective concepts and theories  Perhaps you should survey those sections of the text to examine the examples  But of course you need to also contextualize the marketing strategies to fit specifically to the nature of your chosen product and brands. BB Guidelines (Part Four) copyright of BBAdvisor
  • 4. Section 7.1 7.1 Compare the marketing • The emphasis is on the word approach of your chosen ‘current’- that means focus on and a competitor’s product. explaining the existing On the basis of your marketing mix strategies and research, explain: to what extent these account • - How the firm’s current for the relative success of the marketing strategy can product as well as reinforcing account for the product’s its positioning strategies success, and • We need to go through each • - How the marketing mix element of the marketing mix supports a particular to comment accordingly positioning statement • Also show how each element • This can be done in terms of of the MM reinforces a comparing: consistent positioning strategy for the brand BB Guidelines (Part Four) copyright of BBAdvisor
  • 5. Applying BB concepts to MM • There is NO hard and fast rule as to how to fit the concept to the MM element (4Ps) • You are free to choose BUT be selective when you apply MM concepts • You need to ensure that the BB concept is relevant • You have been told many times in my class to refer to the marketing application sections at the back of the book chapters. BB Guidelines (Part Four) copyright of BBAdvisor
  • 6. Marketing Mix Strategy: Instruction (as per Interpretation/ what needs to be guidelines) done: Here you want to explain how the product is perceived Product – What and used by your customers. What unique positioning characteristics of the does it have? (draw a positioning map to demonstrate). physical product and What are the points of differentiation? Tangible or intangible? or service appeal to Evaluative criteria used in product assessment (Attitude how the product is chapter). List and rank the attributes. positioned for each IF your product is considered an innovation then you segment? Is the need to discuss the material found in Chapter 14 product considered an (diffusion of innovations). innovation? What Factors that could impede rapid diffusion means the ‘factors’ (relative advantage, compatibility, complexity, characteristics could trialability and perceived risk) – these factors need to possibly impede rapid be NEGATIVE in order to impede diffusion of the diffusion? innovation. 6 BB Guidelines (Part Four) copyright of BBAdvisor
  • 7. Marketing Mix Strategy: Instruction (as per Interpretation/ what needs to be done: guidelines) Price – Is price considered an Discuss the perception of price in important evaluative relation to criterion? How perceived quality and discuss the price readily would this differences with competitor brands and segment respond to reasons for the differentials. price reductions? Is The nature of the product would price relevant as an determine pricing strategy and indicator of status? customer sensitivity to price changes. You could use the theory of JND to discuss this. For status goods, pricing is a surrogate measure of status and quality. 7 BB Guidelines (Part Four) copyright of BBAdvisor
  • 8. Marketing Mix Strategy: Instruction (as per Interpretation/ what needs to be guidelines) done: Promotion –What values are important for Discuss briefly about the main types of each segment that can promotions methods used by the brand. be used in a Will it use more advertising (above the communication strategy? line) or sales promotions (below the line)? What media is currently What is the differences in buying used? How effective do behaviour as a result of using these two you believe is this forms of promotions. Also consider, where strategy? relevant the new media such as Internet, SMS and others. Comment on the relative effectiveness might be explained through different theories such as perception, learning and even the ELM model. 8 BB Guidelines (Part Four) copyright of BBAdvisor
  • 9. Marketing Mix Strategy: Instruction (as per Interpretation/ what needs to be guidelines) done: Place- Do the Do different customers buy at different segments the store (what types of have differing stores are preferred?) or requirements of the online. distribution system? Distribution system : brick What type of versus click. Impact of online retailing. distribution system is Research from Chapter Six consistent with the (outlet selection). lifestyle(s) of each segment? 9 BB Guidelines (Part Four) copyright of BBAdvisor
  • 10. Some possible BB concepts that you can link to the different elements of the MM Marketing Consumer Behavior Concepts that could be Mix Element applied: ** Product Product positioning. Evoked set. Brand Image. Stimulus Generalization (for product line extensions). JND (product quality) Evaluative criteria (attitude chapter as well as alternative evaluation chapter) Price Price as a surrogate measure of quality. JND (price changes) Promotion Information processing and selective perception. Memory (learning). Elaboration likelihood model Place Outlet selection and purchases. Store environment and impact on shopping and buying Online purchasing (unique characteristics compared to in-store) ** : this list is not exhaustive; you can apply whatever BB concepts you deem relevant. You don’t need to follow this suggested matrix if you are not able to develop the linkages.
  • 11. 7. Evaluation Instruction (as per Interpretation/ what needs to be guidelines) done: 7. Evaluation and Recommendations This is a summative section where you This section of your report develop an overall assessment of the should clearly assess each marketer's application of relative effectiveness of the two different knowledge of consumer brand campaigns- which in your own behaviour theory and principles opinion is more effective and give some investigated in sections 3-6. brief reasons why. On the basis of this evaluation, explain which of the two marketing/advertising campaigns- that of your chosen product and competitor’s product-the group considers is more effective in contributing to the overall success of the product. Clearly discuss and justify your reasons. 11 BB Guidelines (Four) copyright of BBAdvisor
  • 12. 7. Evaluation Instruction (as per Interpretation/ what needs to be guidelines) done: The evaluation should also include future recommendations for the Briefly provide some suggestions as to company in terms of its how they could change or improve the • product positioning current marketing strategies and what Marketing mix on benefit these changes will make to • product (goods and enhancing the brand. services) enhancements Note there are 6 areas (see the bullet • improved marketing points on the left) that needs commentary communications • improved purchase on. experience • identifying potential new customers • enhancing customer satisfaction 12 BB Guidelines (Four) copyright of BBAdvisor