It’s a well-known fact that 70% of projects fail to produce the benefits of the original business case. In our work we see that this is caused by the people-side of change being left in the shadow of the technology changes required. Companies are left with a successfully installed system but with poor adoption rate by users. In this webinar David Miller discussed: 1) How you can successfully integrate change management into your project management processes to help close the change gap and achieve a successful project 2) How project managers become really effective change agents

1. © Changefirst Limited, all rights reserved
Presenter: David Miller
Chairman and Founder of Changefirst
Battling the 70%
project failure rate

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Housekeeping
 If you have not done so already, dial in to the audio part of this
webinar using the on screen instructions/Communicate menu.
 We will record the webinar so that you can watch it again at
www.changefirst.com/webinars
 The webinar will last between 35 – 40 minutes
 You can ask questions throughout the Webinar, using the Chat
panel on the right hand side of this slide. These will be answered
during the Q&A towards the end.

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David Miller
Chairman and Founder of Changefirst
 Founded Changefirst in 1995
 Experience across major changes
including; client strategy
implementation, technology roll-out,
business change process changes,
restructuring and quality management
 Passionately believes that people are
key to the successful delivery of
change within organisations
Introducing our presenter

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PMI: Pulse of the Profession –
Enabling Organizational Change through Strategic Initiatives
64%
18%
18%
Highly Effective -
Change Enablers
Minimally
Effective
Moderately
Effective
Few organizations are highly effective at change
implementation

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PMI: Pulse of the Profession – Organizational Agility
Minority of organizations are improving
SUCCESS WITH THE NEW INITIATIVES OVER THE PAST 2-3 YEARS
45%
55%
More success
Unchanged or less success

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And, the costs are high!
Gartner:
“80% of all
technology projects
were not used in the
way intended or not
used at all six
months after
installation”
ZDNet
Clegg, University of Sheffield
0
10
20
30
40
50
60
70
80
90
UK spending on IT per year
(£ billion)
Estimated UK spending
wasted (£ billion)

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How organizations see change
Problem
Process
Opportunity

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How people see change
Loss
Disruption
Risk

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That’s why we see a lot of acceptance rather than
commitment

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Poll
Think about the last change you went through.
What stage are people at?
Select your choice in the poll on the right hand side of
this slide
A. Still resisting the change for various reasons
B. Accept the change but not committed
C. Committed to new ways of working

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This leads to high rates of change installation

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Integrating change
management into your
project management
processes

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Change and project
management
processes MUST be
aligned

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Change risks can be
integrated into risk
logs AND you need
data to do this

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You need dashboards and stage gates to have
change management deliverables

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How project managers become really effective
change agents

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Enablers of successful change agents
More than 75% of
projects successful
50% or less of
projects successful
Full-time change
agents
61% 39%
Attended formal
training
63% 37%
Used a change
methodology > 50% of
the time
73% 27%
> 5 years change
agent experience
70% 30%

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Any questions?

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Our next PCI Public Programme is
on 13th & 14th May 2014
Learn how to use PCI – leave with a change plan.
Visit our website to find out more and register.

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Visit our Knowledge Centre

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Connect with us
Stay on top of the latest change management
news and research by connecting with us
+44 (0) 1444 450 777
Contact us
david.miller@changefirst.com

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