ACMP 2015. Monday, April 13, 3:45 - 5:00.
The time is now for you to step up your game. Over the last decade, the discipline of change management has grown in its maturation, formalization, acknowledged value and importance. Now is not the time to let up – but rather the time for YOU to change how YOU engage. To change the conversation, your focus must be on the unique contribution you (and change management) make to delivering change results and outcomes. In this session, Tim will deliver a personal charge to you to “change the conversation so you can change the game” along with a conceptual framework, pragmatic suggestions and real-time exercises to hone your approach. To earn the expected seat at the strategic table, the onus is on you to step up your game.
Prosci "Presenting the Value of Change Management in Context" WebinarTim Creasey
Register at: http://www.change-management.com/webinars.htm. Delivered Feb 11 (11AM EST) and Feb 12 (4PM EST). Learn how to change the contexting the value of change management as not separate from project ROI, but the portion of project ROI that depends on people changing how they do their jobs.
Register at: http://www.change-management.com/webinars.htm. Delivered Feb 18 (11AM EST) and Feb 19 (4PM EST). Get an interactive, inside look at the new Prosci CMROI Calculator. Attendees get the chance to volunteer and interact directly, completing a real-time CMROI Calculation.
Slides from Tim Creasey's presentation at ACMP Pacific Northwest Change Connect 2014 - "Cracking the Measurement Code: Create Your Research-Based Change Measurement Scorecard" - tcreasey@prosci.com
Prosci's webinar "4 Change Catalyzing Questions" - delivered live on Wednesday, Nov 18 11:00 AM EST and Thursday, Nov 19 4:00 PM EST. Register at www.prosci.com/webinars
Prosci Webinar - Advanced Applications of ADKARProsci ANZ
Whether you're new to ADKAR or have been using it in your change management work for some time, this webinar will give you new perspective on how to maximize your use of this simple framework to achieve more successful personal and organizational change.
Prosci "Presenting the Value of Change Management in Context" WebinarTim Creasey
Register at: http://www.change-management.com/webinars.htm. Delivered Feb 11 (11AM EST) and Feb 12 (4PM EST). Learn how to change the contexting the value of change management as not separate from project ROI, but the portion of project ROI that depends on people changing how they do their jobs.
Register at: http://www.change-management.com/webinars.htm. Delivered Feb 18 (11AM EST) and Feb 19 (4PM EST). Get an interactive, inside look at the new Prosci CMROI Calculator. Attendees get the chance to volunteer and interact directly, completing a real-time CMROI Calculation.
Slides from Tim Creasey's presentation at ACMP Pacific Northwest Change Connect 2014 - "Cracking the Measurement Code: Create Your Research-Based Change Measurement Scorecard" - tcreasey@prosci.com
Prosci's webinar "4 Change Catalyzing Questions" - delivered live on Wednesday, Nov 18 11:00 AM EST and Thursday, Nov 19 4:00 PM EST. Register at www.prosci.com/webinars
Prosci Webinar - Advanced Applications of ADKARProsci ANZ
Whether you're new to ADKAR or have been using it in your change management work for some time, this webinar will give you new perspective on how to maximize your use of this simple framework to achieve more successful personal and organizational change.
Slides from Prosci live webinar: June 10 and June 11.
Register at: http://www.change-management.com/webinars.htm
You need to show your leaders and project team the value of change management. You need to track and report on project health. You need to evaluate your change management effort against best practices. If any of these challenges sound familiar, be sure to join this webinar to learn about innovative solutions for your real challenges. The Prosci Portal is your virtual workbench of leading change management web apps – not a project management app with change management labels, but world-leading research that has been translated into tools to support your work. This webinar examines each of the challenges with real tips and solutions.
Wed, June 10 at 11AM EDT
Thur, June 11 at 4PM EDT
Prosci's webinar "Change Management Value Proposition" - delivered live on Wednesday, Nov 11 11:00 AM EST and Thursday, Nov 12 4:00 PM EST. Register at www.prosci.com/webinars
Prosci's webinar "Assessing and Building Your Organizational Change Capability" - delivered live on Wednesday, June 24 11:00 AM EDT and Thursday, June 25 4:00 PM EDT. Register at www.change-management.com/webinars.htm.
How to Build Organizational Change Capabilities - Prosci WebinarTim Creasey
Prosci Webinar - How to Build Organizational Change Capabilities. Agenda: 1) What is Project ECM? 2) The case for Project ECM; 3) The status of Project ECM; 4) Current state, Future state, Transition state; 5) Prosci ECM Suite. Visit www.prosci.com/ecm to learn more about the Prosci ECM Suite.
Tim Creasey's presentation on the Change Scorecard from the 13th Annual Conference Board Change Management Conference, June 18, 2015 in New York. This deck includes the PollEverywhere outputs from the session.
Democratization of Change Management Prosci CMI 4 June 2015Tim Creasey
A presentation by Tim Creasey, Prosci Chief Development Officer, for CMI on 4 June 2015 in Sydney on the Evolution, Future and Democratization of Change Management.
Defining the value of change managementTim Creasey
This is a webinar presentation on defining the value of change management. Agenda: the foundation of change management, selling principles, and five perspectives for making a compelling case for change management (CMROI, SUP, Costs/Risks, Language, Probability). This deck includes real-time poll inputs collected during the session. Webinar originally delivered July 19 & 20, 2017. Enjoy.
Suceeding at Upstream, Midstream and Downstream Change ManagementProsci ANZ
This 60 min Prosci webinar uncovers some tips and insights into succeeding at Upstream, Midstream and Downstream Change Management in your organisations.
Register at: http://www.change-management.com/webinars.htm. Delivered April 8 (11AM EDT) and April 9 (4PM EDT). Learn how you can use the Prosci PCT Model and PCT Analyzer to: conduct PCT Assessments, evaluate project health, identify risk factors, drive next steps, track progress, create a shared vision and examine your portfolio.
Prosci Change-Enabling Systems Webinar (Jan 18 and 19, 2017). "To address today’s state of change, organizations are establishing change-enabling systems to house and grow key change capabilities. The challenge is ensuring that these systems and capabilities are effectively driving change results."
http://www.prosci.com/webinars
September CoP Webinar: Revisiting your toolbox part 2 - applications of ADKARProsci ANZ
In our travels with clients we receive a lot of requests for ‘refresher’ sessions on key tools in the eToolkit or the core tools we use in our work as Change Practitioners.
In this 2 part series we will explore some of the foundational tools our team use as we work with clients to set change initiatives up for success and prepare their teams for change.
Part 2: Applications of ADKAR
Refresh of the model
Examples of how our clients use ADKAR to improve readiness for change
Prosci Building Organizational Agility WebinarTim Creasey
Prosci's webinar "Building Organizational Agility" - delivered live on Wednesday, Feb 3 11:00 AM EST and Thursday, Feb 4 4:00 PM EST. Register at www.prosci.com/webinars
Slides from Prosci live webinar: June 10 and June 11.
Register at: http://www.change-management.com/webinars.htm
You need to show your leaders and project team the value of change management. You need to track and report on project health. You need to evaluate your change management effort against best practices. If any of these challenges sound familiar, be sure to join this webinar to learn about innovative solutions for your real challenges. The Prosci Portal is your virtual workbench of leading change management web apps – not a project management app with change management labels, but world-leading research that has been translated into tools to support your work. This webinar examines each of the challenges with real tips and solutions.
Wed, June 10 at 11AM EDT
Thur, June 11 at 4PM EDT
Prosci's webinar "Change Management Value Proposition" - delivered live on Wednesday, Nov 11 11:00 AM EST and Thursday, Nov 12 4:00 PM EST. Register at www.prosci.com/webinars
Prosci's webinar "Assessing and Building Your Organizational Change Capability" - delivered live on Wednesday, June 24 11:00 AM EDT and Thursday, June 25 4:00 PM EDT. Register at www.change-management.com/webinars.htm.
How to Build Organizational Change Capabilities - Prosci WebinarTim Creasey
Prosci Webinar - How to Build Organizational Change Capabilities. Agenda: 1) What is Project ECM? 2) The case for Project ECM; 3) The status of Project ECM; 4) Current state, Future state, Transition state; 5) Prosci ECM Suite. Visit www.prosci.com/ecm to learn more about the Prosci ECM Suite.
Tim Creasey's presentation on the Change Scorecard from the 13th Annual Conference Board Change Management Conference, June 18, 2015 in New York. This deck includes the PollEverywhere outputs from the session.
Democratization of Change Management Prosci CMI 4 June 2015Tim Creasey
A presentation by Tim Creasey, Prosci Chief Development Officer, for CMI on 4 June 2015 in Sydney on the Evolution, Future and Democratization of Change Management.
Defining the value of change managementTim Creasey
This is a webinar presentation on defining the value of change management. Agenda: the foundation of change management, selling principles, and five perspectives for making a compelling case for change management (CMROI, SUP, Costs/Risks, Language, Probability). This deck includes real-time poll inputs collected during the session. Webinar originally delivered July 19 & 20, 2017. Enjoy.
Suceeding at Upstream, Midstream and Downstream Change ManagementProsci ANZ
This 60 min Prosci webinar uncovers some tips and insights into succeeding at Upstream, Midstream and Downstream Change Management in your organisations.
Register at: http://www.change-management.com/webinars.htm. Delivered April 8 (11AM EDT) and April 9 (4PM EDT). Learn how you can use the Prosci PCT Model and PCT Analyzer to: conduct PCT Assessments, evaluate project health, identify risk factors, drive next steps, track progress, create a shared vision and examine your portfolio.
Prosci Change-Enabling Systems Webinar (Jan 18 and 19, 2017). "To address today’s state of change, organizations are establishing change-enabling systems to house and grow key change capabilities. The challenge is ensuring that these systems and capabilities are effectively driving change results."
http://www.prosci.com/webinars
September CoP Webinar: Revisiting your toolbox part 2 - applications of ADKARProsci ANZ
In our travels with clients we receive a lot of requests for ‘refresher’ sessions on key tools in the eToolkit or the core tools we use in our work as Change Practitioners.
In this 2 part series we will explore some of the foundational tools our team use as we work with clients to set change initiatives up for success and prepare their teams for change.
Part 2: Applications of ADKAR
Refresh of the model
Examples of how our clients use ADKAR to improve readiness for change
Prosci Building Organizational Agility WebinarTim Creasey
Prosci's webinar "Building Organizational Agility" - delivered live on Wednesday, Feb 3 11:00 AM EST and Thursday, Feb 4 4:00 PM EST. Register at www.prosci.com/webinars
Product and Service Development Council - Prosci PresentationTim Creasey
April 30, 2015 presentation on change management to The Conference Board Product and Service Development Council.
Tim Creasey @timcreasey tcreasey@prosci.com
'Battling the 70% project failure rate' with David Miller_webinar slides 020413 Changefirst
It’s a well-known fact that 70% of projects fail to produce the benefits of the original business case.
In our work we see that this is caused by the people-side of change being left in the shadow of the technology changes required. Companies are left with a successfully installed system but with poor adoption rate by users.
In this webinar David Miller discussed:
1) How you can successfully integrate change management into your project management processes to help close the change gap and achieve a successful project
2) How project managers become really effective change agents
FCB Partners Webinar: Measure What Matters FCBPartners
Join Steve Stanton, Managing Director of FCB Partners, as he leads a roundtable discussion on the challenge of managing metrics. This 30-minute webinar is an introduction to our new Master Class on Measurement (premiering November 18 in Boston).
Without question, measurement is the most difficult aspect of process management. With so many choices it’s tough to select the right measures and create an actionable scorecard. Too often, organizations measure what they can, measure what they can measure easily, or measure what they can measure easily that produces a positive number.
But, without a great measurement architecture, organizations can flounder with too many measures or misleading data, or just lagging indicators.
In this practical webinar, Steve will focus on the following themes:
Why is measurement so tough?
How can we find the right few measures for a process?
How to use measures effectively
How to improve the process of measurement itself
Lean Strategies in Healthcare Revenue Cycle ManagementInvensis
Did you know? Revenue cycle inefficiencies accounted for 15% of 2.7 trillion spent on healthcare, or about $400 billion. Join Dr. Steven M Wagner to understand how to align continuous quality improvement through lean method for staff and management to overcome income obstacles in healthcare and help them to learn and experiment with strategies to address them.
Customer Experience Strategy: Invisible Innovations That Matter MostClearAction
For an updated version of this presentation: https://www.slideshare.net/clearaction/customer-experience-strategy-invisible-innovations-that-matter-most
Innovate customer experience where customers want it most: your behind-the-scenes processes, policies, etc. (i.e. getting your act together from the customer's perspective) These things may be invisible to customers, but they're the most powerful toward aligning with customers, enabling (not enticing!) them to love you.
See https://ClearAction.com
It’s 2015, and the customer experience is increasingly being driven by techniques like A/B testing and optimization.
Optimizely recently surveyed digital experience owners to learn just how they think about and allocate resources towards their testing and optimization programs.
These slides answer the questions:
- How often do teams optimizing run A/B and multivariate tests?
- What are the top benefits that optimization programs are seeing?
- How do optimization teams manage their experiment process?
Sysdoc is a specialist consultancy which delivers business transformation and change which is successful and sustainable.
In this presentation, we will look at Lean Six Sigma.
What it is, its principles and methodologies will all be discussed as we “demystify” Lean Six Sigma.
This past February, Bloomberg BNA and Enhesa launched their 2nd joint benchmarking survey of corporate environment, health and safety auditing departments, with a particular focus on global auditing practices. Drawing close to 500 respondents, this survey not only demonstrated how the EHS auditing profession is continuing to grow and evolve in important ways, but also highlighted the impact the growth of EHS laws and regulations around the world have had on auditing practices.
This webinar explored various key findings of this report including:
- Standards/Structure for Audits
- Auditing Function and Frequency/Organizational Structure
- Concerns expressed in managing regulatory and compliance risks around the world
- Audit budgets and resources, specifically looking at strategies companies are implementing so as to keep auditing costs down
-How companies manage and track audit observations and findings
-The impact EHS regulatory growth has had on auditing practices
Key takeaways for service executives from the Oxford Economics report on manufacturing transformation.
The service opportunity is now. Transforming service is key to driving profitable growth and competitive advantage. That’s what executives from manufacturing companies told Oxford Economics in a recent study commissioned by PTC. Inside you’ll find other key takeaways from the survey, specifically for service leaders.
State of the Union: Customer Success in EuropeGainsight
In this webinar, “State of the Union: Customer Success in Europe.” Lauren Olerich, Director of Customer Marketing & EMEA, Gainsight, presented alongside special guests Cyrille Saulnier, SVP Customer Success, SmartFocus, and Martine Niermans, Chief Customer Officer, Bynder.
Why Your Customer HealthScore is Useless and How to Overcome ItBoaz S. Maor
Customer Health Score (CHS) is a common and helpful metric for Customer Success Managers (CSM). But, it is insufficient to address opportunities and challenges with your customers. Why? Because it focuses on the vendor-customer relationship and fails to assess the maturity of the customer in running their business.
This is why Ralf Wiggten and I recently coined the term Customer Maturity Index (CMI) and developed a methodology for its calculation. Combining CMI with CHS provides the clarity needed for effective playbooks to maximize both the customer’s success and yours from the relationship.
This presentation explores the short-comings of common Customer Health Scores, provides the case for Customer Maturity Index, details a suggested methodology for CMI development within a company and provides practical tools for such development.
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ACMP 2015 Presentation: Change the Conversation, Change the Game
1. Change the Conversation
Change the Game
Tim Creasey
Chief Development Officer, Prosci
With Poll Everywhere Outputs:
ACMP 2015, Monday, April 13, 3:45PM
tcreasey@prosci.com