SlideShare a Scribd company logo
www.changefirst.com




How to be effective at
change management
This is what keeps leaders awake at
night
                                             Credit Crunch
                                             Commoditisation
                                             Technology
                                             Customer Expectations
                                             Increasing Competition
                                             Globalisation
                                             Developing new products
                                             Keeping costs down


Page 2
              © Changefirst Ltd, all rights reserved, 2009
The problem is sometimes that the
strategy is the ‘easy bit’
          H


                    Taking a great strategy
                    and implementing it is
                      the real challenge
         Strategy




            L             Implementation                                 H
Page 3
                          © Changefirst Ltd, all rights reserved, 2009
Failing this challenge can leave
 many changes ‘installed’


         Goals
                                              Implement
                                                                             Value Gap


                                                     Install


                                                              Time



                              Implement =
           Install + Commitment to initiative + behaviour change
                           to make it effective
Page 4
                              © Changefirst Ltd, all rights reserved, 2009
However, creating and sustaining
   commitment is difficult for many
   organisations
                         How people felt about a major change one to two years
                    70
                         after implementation……………….
                    60

                    50
    % Respondents




                    40

                    30

                    20

                    10

                     0
                         Still resisting     Accepting the change                         Committed to the
                          the change           but not engaged                            new way of working
Source: Changefirst Database.

    Page 5
                                           © Changefirst Ltd, all rights reserved, 2009
People-Centred Implementation
 [PCI®] gives you a way to implement
 change successfully
                       Develop strong change
                     leadership for the initiative

                                                                           Build and deliver
                                                                           plans to engage
                                                                             people in the
Create and share a
                                                                                change
 powerful case for
  change in the
   organisation




                                                                            Build understanding
 Support people
                                                                             and commitment
  as they learn
                                                                            of middle and front-
    to adapt
                                                                               line managers


                        Create commitment and
                       behaviour changing actions
                          for front-line people
Page 6
                            © Changefirst Ltd, all rights reserved, 2009
PCI is a set of workshops, online tools
and processes that can be learned and
used to implement change




Page 7
                © Changefirst Ltd, all rights reserved, 2009
Many major organisations use PCI to
implement change in their organisation




Page 8
              © Changefirst Ltd, all rights reserved, 2009
To find out more about PCI go to our
website changefirst.com or email us
 caroline.paxton@changefirst.com




Page 9
              © Changefirst Ltd, all rights reserved, 2009

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Effective Change Management

  • 1. www.changefirst.com How to be effective at change management
  • 2. This is what keeps leaders awake at night Credit Crunch Commoditisation Technology Customer Expectations Increasing Competition Globalisation Developing new products Keeping costs down Page 2 © Changefirst Ltd, all rights reserved, 2009
  • 3. The problem is sometimes that the strategy is the ‘easy bit’ H Taking a great strategy and implementing it is the real challenge Strategy L Implementation H Page 3 © Changefirst Ltd, all rights reserved, 2009
  • 4. Failing this challenge can leave many changes ‘installed’ Goals Implement Value Gap Install Time Implement = Install + Commitment to initiative + behaviour change to make it effective Page 4 © Changefirst Ltd, all rights reserved, 2009
  • 5. However, creating and sustaining commitment is difficult for many organisations How people felt about a major change one to two years 70 after implementation………………. 60 50 % Respondents 40 30 20 10 0 Still resisting Accepting the change Committed to the the change but not engaged new way of working Source: Changefirst Database. Page 5 © Changefirst Ltd, all rights reserved, 2009
  • 6. People-Centred Implementation [PCI®] gives you a way to implement change successfully Develop strong change leadership for the initiative Build and deliver plans to engage people in the Create and share a change powerful case for change in the organisation Build understanding Support people and commitment as they learn of middle and front- to adapt line managers Create commitment and behaviour changing actions for front-line people Page 6 © Changefirst Ltd, all rights reserved, 2009
  • 7. PCI is a set of workshops, online tools and processes that can be learned and used to implement change Page 7 © Changefirst Ltd, all rights reserved, 2009
  • 8. Many major organisations use PCI to implement change in their organisation Page 8 © Changefirst Ltd, all rights reserved, 2009
  • 9. To find out more about PCI go to our website changefirst.com or email us caroline.paxton@changefirst.com Page 9 © Changefirst Ltd, all rights reserved, 2009