April 30, 2015 presentation on change management to The Conference Board Product and Service Development Council.
Tim Creasey @timcreasey tcreasey@prosci.com
Register at: http://www.change-management.com/webinars.htm. Delivered Feb 18 (11AM EST) and Feb 19 (4PM EST). Get an interactive, inside look at the new Prosci CMROI Calculator. Attendees get the chance to volunteer and interact directly, completing a real-time CMROI Calculation.
Prosci's webinar "4 Change Catalyzing Questions" - delivered live on Wednesday, Nov 18 11:00 AM EST and Thursday, Nov 19 4:00 PM EST. Register at www.prosci.com/webinars
ACMP 2015 - Change the Conversation, Change the Game - Prosci's Tim CreaseyTim Creasey
Tim Creasey's talk at ACMP 2015 - Change the Conversation, Change the Game. Learn how to use Context, Problems, Language and Simon Sinek's Golden Circle to more effectively position change management and your value. www.linkedin.com/in/timcreasey @timcreasey tcreasey@prosci.com
Prosci Change Management Webinar Building Organizational AgilityProsci ANZ
This 60min webinar with Catherine Smithson from Being Human will cover the findings from Prosci's Enterprise Change Management case studies from 10 companies and the 6 strategic themes for building enterprise change management capability in your organization.
Register at: http://www.change-management.com/webinars.htm. Delivered Feb 18 (11AM EST) and Feb 19 (4PM EST). Get an interactive, inside look at the new Prosci CMROI Calculator. Attendees get the chance to volunteer and interact directly, completing a real-time CMROI Calculation.
Prosci's webinar "4 Change Catalyzing Questions" - delivered live on Wednesday, Nov 18 11:00 AM EST and Thursday, Nov 19 4:00 PM EST. Register at www.prosci.com/webinars
ACMP 2015 - Change the Conversation, Change the Game - Prosci's Tim CreaseyTim Creasey
Tim Creasey's talk at ACMP 2015 - Change the Conversation, Change the Game. Learn how to use Context, Problems, Language and Simon Sinek's Golden Circle to more effectively position change management and your value. www.linkedin.com/in/timcreasey @timcreasey tcreasey@prosci.com
Prosci Change Management Webinar Building Organizational AgilityProsci ANZ
This 60min webinar with Catherine Smithson from Being Human will cover the findings from Prosci's Enterprise Change Management case studies from 10 companies and the 6 strategic themes for building enterprise change management capability in your organization.
CMI Sydney presentation Building Enterprise Change Capability - Top Global T...Prosci ANZ
In this interactive presentation, Being Human Managing Director Catherine Smithson will highlight the top global trends in the emerging field of Enterprise Change Management, using insights from Prosci’s recently released 2016 Best Practices in Change Management Benchmarking Report.
Suceeding at Upstream, Midstream and Downstream Change ManagementProsci ANZ
This 60 min Prosci webinar uncovers some tips and insights into succeeding at Upstream, Midstream and Downstream Change Management in your organisations.
Info Webinar: Prosci Workshop for Project ManagersProsci ANZ
Integrating change management and project management has been cited in numerous studies as a key contributor to overall project success. Build buy in for Change Management in this one day, hands on workshop specially designed for Project Managers, project teams, IT specialists and other professionals.
Program overview
Key takeaways
Q&A.
Transform Yourself into an Agile Project ManagerChuck Cobb
This presentation provides a brief overview of an online training curriculum that we offer through the Agile Project Management Academy that can have a huge impact on helping project managers learn how to develop a high impact Agile Project Management approach that blends Agile and traditional plan-driven project management principles and practices in the right proportions to fit any situation.
Is agile—or lean, kanban, lean startup, etc.—starting to follow the path of other management buzzwords in your organization? Is it losing steam, now resembling only a minor change from the old ways? Have you compromised to "make agile work in our organization?” As organizations introduce new paradigms, they often run into roadblocks of inertia. When these are not overcome, the initial excitement and the potential benefits drain away. Treating changes such as agile as merely a software delivery approach typically means disregarding four other key facets of the agile organization. It is from these neglected areas that most resistance and regression come. George Schlitz presents these five facets—execution, delivery, product, organization, and leadership. This holistic view helps us understand the complex nature of the changes we are introducing; provides a basis for a simple, evolving change strategy; and helps us head off problems before they occur in any organization—but only if we are serious about change.
How change professionals lead and execute meaningful changeChangefirst
changefirst.com. Presentation delivered by David Miller, Chairman and Founder of Changefirst at the ACMP Africa conference, November 2012 and ACMP MENA conference, February 2013
This is a session on Lean Principles for Agile Teams presented at ERUC in October 2013. This is the deck used with the LEGO building block exercise PDF.
DevOps is an exciting new management framework that combines software development and IT operations. It aims to shorten the systems development life cycle and provide continuous delivery with high software quality. DevOps is rapidly popularity across the IT industry due to the ease with which it can be used in combination with Agile software development.
Original Source: https://www.knowledgetrain.co.uk/it/devops/what-is-devops
Doing Analytics Right - Selecting AnalyticsTasktop
This webinar lays out the principles and key concerns for selecting analytics.
It covers:
* The proper purpose of analytics,
* enabling feedback loops to attain your goals such as efficiency and predictability, and
* how to avoid doing more harm than good.
In particular, we will cover: the dimensions of analytics, the key driving principles, analytics maturity, adapting the analytics to your mix of development efforts, and integrating analytics across the levels of the organization.
Mike Burrows: Up and down the Deliberately Adaptive Organisation – business a...Lviv Startup Club
Mike Burrows: Up and down the Deliberately Adaptive Organisation – business agility at every scale
Global Online PMDay
Website - https://opmday.org
Youtube - https://www.youtube.com/startuplviv
FB - https://www.facebook.com/edunomicaone
CMI Sydney presentation Building Enterprise Change Capability - Top Global T...Prosci ANZ
In this interactive presentation, Being Human Managing Director Catherine Smithson will highlight the top global trends in the emerging field of Enterprise Change Management, using insights from Prosci’s recently released 2016 Best Practices in Change Management Benchmarking Report.
Suceeding at Upstream, Midstream and Downstream Change ManagementProsci ANZ
This 60 min Prosci webinar uncovers some tips and insights into succeeding at Upstream, Midstream and Downstream Change Management in your organisations.
Info Webinar: Prosci Workshop for Project ManagersProsci ANZ
Integrating change management and project management has been cited in numerous studies as a key contributor to overall project success. Build buy in for Change Management in this one day, hands on workshop specially designed for Project Managers, project teams, IT specialists and other professionals.
Program overview
Key takeaways
Q&A.
Transform Yourself into an Agile Project ManagerChuck Cobb
This presentation provides a brief overview of an online training curriculum that we offer through the Agile Project Management Academy that can have a huge impact on helping project managers learn how to develop a high impact Agile Project Management approach that blends Agile and traditional plan-driven project management principles and practices in the right proportions to fit any situation.
Is agile—or lean, kanban, lean startup, etc.—starting to follow the path of other management buzzwords in your organization? Is it losing steam, now resembling only a minor change from the old ways? Have you compromised to "make agile work in our organization?” As organizations introduce new paradigms, they often run into roadblocks of inertia. When these are not overcome, the initial excitement and the potential benefits drain away. Treating changes such as agile as merely a software delivery approach typically means disregarding four other key facets of the agile organization. It is from these neglected areas that most resistance and regression come. George Schlitz presents these five facets—execution, delivery, product, organization, and leadership. This holistic view helps us understand the complex nature of the changes we are introducing; provides a basis for a simple, evolving change strategy; and helps us head off problems before they occur in any organization—but only if we are serious about change.
How change professionals lead and execute meaningful changeChangefirst
changefirst.com. Presentation delivered by David Miller, Chairman and Founder of Changefirst at the ACMP Africa conference, November 2012 and ACMP MENA conference, February 2013
This is a session on Lean Principles for Agile Teams presented at ERUC in October 2013. This is the deck used with the LEGO building block exercise PDF.
DevOps is an exciting new management framework that combines software development and IT operations. It aims to shorten the systems development life cycle and provide continuous delivery with high software quality. DevOps is rapidly popularity across the IT industry due to the ease with which it can be used in combination with Agile software development.
Original Source: https://www.knowledgetrain.co.uk/it/devops/what-is-devops
Doing Analytics Right - Selecting AnalyticsTasktop
This webinar lays out the principles and key concerns for selecting analytics.
It covers:
* The proper purpose of analytics,
* enabling feedback loops to attain your goals such as efficiency and predictability, and
* how to avoid doing more harm than good.
In particular, we will cover: the dimensions of analytics, the key driving principles, analytics maturity, adapting the analytics to your mix of development efforts, and integrating analytics across the levels of the organization.
Mike Burrows: Up and down the Deliberately Adaptive Organisation – business a...Lviv Startup Club
Mike Burrows: Up and down the Deliberately Adaptive Organisation – business agility at every scale
Global Online PMDay
Website - https://opmday.org
Youtube - https://www.youtube.com/startuplviv
FB - https://www.facebook.com/edunomicaone
Democratization of Change Management Prosci CMI 4 June 2015Tim Creasey
A presentation by Tim Creasey, Prosci Chief Development Officer, for CMI on 4 June 2015 in Sydney on the Evolution, Future and Democratization of Change Management.
Prosci "Presenting the Value of Change Management in Context" WebinarTim Creasey
Register at: http://www.change-management.com/webinars.htm. Delivered Feb 11 (11AM EST) and Feb 12 (4PM EST). Learn how to change the contexting the value of change management as not separate from project ROI, but the portion of project ROI that depends on people changing how they do their jobs.
How project managers, change managers, and organization leaders can drive project success by implementing change management, using the Prosci change management methodology and certification program.
Prosci's webinar "Change Management Value Proposition" - delivered live on Wednesday, Nov 11 11:00 AM EST and Thursday, Nov 12 4:00 PM EST. Register at www.prosci.com/webinars
Tim Creasey's presentation on the Change Scorecard from the 13th Annual Conference Board Change Management Conference, June 18, 2015 in New York. This deck includes the PollEverywhere outputs from the session.
Tim Creasey's track session on ADKAR - "Catalyzing Individual Transitions to Deliver on Business Transformation" - delivered at Gartner BPM Summit, Sept 2015.
Slides from Tim Creasey's presentation at ACMP Pacific Northwest Change Connect 2014 - "Cracking the Measurement Code: Create Your Research-Based Change Measurement Scorecard" - tcreasey@prosci.com
Slides from Prosci live webinar: June 10 and June 11.
Register at: http://www.change-management.com/webinars.htm
You need to show your leaders and project team the value of change management. You need to track and report on project health. You need to evaluate your change management effort against best practices. If any of these challenges sound familiar, be sure to join this webinar to learn about innovative solutions for your real challenges. The Prosci Portal is your virtual workbench of leading change management web apps – not a project management app with change management labels, but world-leading research that has been translated into tools to support your work. This webinar examines each of the challenges with real tips and solutions.
Wed, June 10 at 11AM EDT
Thur, June 11 at 4PM EDT
ACMP 2015 Presentation: Change the Conversation, Change the GameTim Creasey
ACMP 2015. Monday, April 13, 3:45 - 5:00.
The time is now for you to step up your game. Over the last decade, the discipline of change management has grown in its maturation, formalization, acknowledged value and importance. Now is not the time to let up – but rather the time for YOU to change how YOU engage. To change the conversation, your focus must be on the unique contribution you (and change management) make to delivering change results and outcomes. In this session, Tim will deliver a personal charge to you to “change the conversation so you can change the game” along with a conceptual framework, pragmatic suggestions and real-time exercises to hone your approach. To earn the expected seat at the strategic table, the onus is on you to step up your game.
Prosci's webinar "Roles in Change Management" - delivered live on Wednesday, August 19 11:00 AM EDT and Thursday, August 20 4:00 PM EDT. Register at www.prosci.com/webinars
Unlocking the Challenges of Change Keyshop Summary - May 2022Tim Creasey
Summary of Tim Creasey's Keyshop "Unlocking the Challenges of Change" for leaders looking to deliver more successful change with and through their people.
Defining the value of change managementTim Creasey
This is a webinar presentation on defining the value of change management. Agenda: the foundation of change management, selling principles, and five perspectives for making a compelling case for change management (CMROI, SUP, Costs/Risks, Language, Probability). This deck includes real-time poll inputs collected during the session. Webinar originally delivered July 19 & 20, 2017. Enjoy.
At the Intersection of Agile and Change Management - Prosci ACMP NorCal Poll ...Tim Creasey
Interactive poll outputs from Tim Creasey's presentation to ACMP NorCal at the 2017 Change Symposium, "At the Intersection of Agile and Change Management."
Prosci Defining the Value of Change Management - Webinar OverviewTim Creasey
Overview of Prosci webinar on Defining the Value of Change Management. Delivered live - July 19 at 11AM EDT and July 20 at 4PM EDT. Register at http://www.prosci.com/webinars
Prosci Change-Enabling Systems Webinar (Jan 18 and 19, 2017). "To address today’s state of change, organizations are establishing change-enabling systems to house and grow key change capabilities. The challenge is ensuring that these systems and capabilities are effectively driving change results."
http://www.prosci.com/webinars
Debunking the Change Management Buzz: ACMP 2016Tim Creasey
Debunking 5 buzzes of change management that create self-imposed traps and boundaries that limit our ability to create and lead positive change. Overview of ACMP 2016 talk by Tim Creasey, Prosci Chief Innovation Officer. Monday, May 16, 2016.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
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Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
The Influence of Marketing Strategy and Market Competition on Business Perfor...
Product and Service Development Council - Prosci Presentation
1. Copyright Prosci 2015. All rights reserved.
Research | Methodology | Training | Advisory Services
www.prosci.com | 970-203-9332
Prosci
®
1
Change
Catalyzing
Questions
Why– Who – How Much – What
The Conference Board
Product & Services Development Council
April 30, 2015
2. Copyright Prosci 2015. All rights reserved.
PREMISE:
The results and outcomes
of your change efforts
are directly impacted
by how well you manage
individual transitions
2
3. Copyright Prosci 2015. All rights reserved.
Bigger
Change
3
More
Complex
Change
More
Cross
Functional
Faster
Change
4. Copyright Prosci 2015. All rights reserved.
Ownership
Accountability
Empowerment
Consistency
Predictability
Control
4
8. Copyright Prosci 2015. All rights reserved.
The achievements
of an organization
are the results of
the combined
effort of each
individual.
Vince Lombardi
8
9. Copyright Prosci 2015. All rights reserved.
Current Transition Future
TC F
C C C C C
C C C C C
C C C C
C C C C C
C C C C C
T T T T
T T T T T
T T T
T T T T
T T T T T
F F F
F F F F
F F
F F F
F F F F
T
T
T
F
F
F
F
F
F
F
F
Ultimately requires individuals to move
from their own current to their own future
An organizational move from the current to the future
9
10. Copyright Prosci 2015. All rights reserved.
The Gap
A great idea
An innovative
outreach
effort
An effectively
managed
project
Results and
outcomes
Benefit
realization
Sustained
improvement
EMPLOYEE
ADOPTION
AND USAGE
OF THE
SOLUTION
10
11. Copyright Prosci 2015. All rights reserved.
TransitionCurrent Future
Employee Individual Transitions
Impact Results and Outcomes
WithchangemanagementWithout
=
X project
benefits
created
Current FutureTransition
Individual
transisions
gets bumpy
Individual
transitions
takes longer
Individual
transitions
incomplete
Individual
transitions
not as expected
<X
11
12. Copyright Prosci 2015. All rights reserved.12
What tangible consequences of
“bumpy transitions” and
“swiss cheese futures”
have you seen in your work?
13. Copyright Prosci 2015. All rights reserved.
Change management helps
mitigate mission critical project risks
13
14. Copyright Prosci 2015. All rights reserved.
Successful change requires both
the technical and people sides
Current Transition Future
Technical side
People side
Design
Develop
Deliver
Embrace
Adopt
Use
Results
Outcomes
Success
=+
Installation*
Realization*
* Daryl Conner
14
15. Copyright Prosci 2015. All rights reserved.15
Change
Catalyzing
Questions
Why– Who – How Much – What
16. Copyright Prosci 2015. All rights reserved.
Change Management Blueprint
Achieving Results By Catalyzing Individual Change
Why
are we changing?
Who
has to do their
jobs differently?
How
Much
depends on
individual
transitions?
What
can we do to drive and support adoption and usage?
16
17. Copyright Prosci 2015. All rights reserved.17
It is not the
answer that
enlightens, but
the question.
Eugène Ionesco
18. Copyright Prosci 2015. All rights reserved.
Change Management Blueprint
Achieving Results By Catalyzing Individual Change
Why
are we changing?
Who
has to do their
jobs differently?
How
Much
depends on
individual
transitions?
What
can we do to drive and support adoption and usage?
18
19. Copyright Prosci 2015. All rights reserved.
Why Are We Changing?
0
200
400
600
800
Future
Organizational Benefits Project Objectives
Revenue
Costs
Profits
Efficiencies
Compliance
Safety
Process Excellence
Customer Satisfaction
Specific metrics and
measurements for
improvement
How work will be different
after the change
19
20. Copyright Prosci 2015. All rights reserved.
Why Are We Changing?
Project
Objectives
1. ?
2. ?
3. ?
4. ?
5. ?
Your Project
Organizational
Benefits
1. ?
2. ?
3. ?
4. ?
5. ?
20
21. Copyright Prosci 2015. All rights reserved.21
On a scale of 1 (muddy) to 10 (crystal): how
clearly are organizational benefits and
project objectives defined on your efforts?
22. Copyright Prosci 2015. All rights reserved.
Definition of Goals and
Objectives Drives Results
22
Poorly
Defined
Goals and
Objectives
Adequately
Defined
Well
Defined
Very
Well
Defined
= met objectives= exceeded objectives
23. Copyright Prosci 2015. All rights reserved.
Change Management Blueprint
Achieving Results By Catalyzing Individual Change
Why
are we changing?
Who
has to do their
jobs differently?
How
Much
depends on
individual
transitions?
What
can we do to drive and support adoption and usage?
23
24. Copyright Prosci 2015. All rights reserved.
Who Has to Do Their
Jobs Differently?
Future
F F F F
F F F F
F F F
F F F
F F F F
F
F
F
F
F
F
F
Future
Organizational
Benefits
and Project
Objectives
Individual
Transitions
(adoption and usage)
depend on
and require
Project
Objectives
1.
2.
3.
4.
5.
Organizational
Benefits
1.
2.
3.
4.
5.
24
25. Copyright Prosci 2015. All rights reserved.
Who Has to Do Their
Jobs Differently?
Individual Transitions
Group What does “to adopt and use” mean for this group?
Group What does “to adopt and use” mean for this group?
Group What does “to adopt and use” mean for this group?
Group What does “to adopt and use” mean for this group?
Group What does “to adopt and use” mean for this group?
25
26. Copyright Prosci 2015. All rights reserved.26
Aspects of a
person’s job
you can impact
Processes
Systems
Tools
Job
roles
Critical
behaviors
Mindset/
Attitudes/
Beliefs
Reporting
structure
Performance
reviews
Compensation
Location
27. Copyright Prosci 2015. All rights reserved.
Who Has to Do Their
Jobs Differently?
Group
What “to adopt
and use” mean?
How big of
an impact?
Aspects of
job impacted
Processes
Systems
Tools
Job roles
Critical behaviors
Mindset/Attitude/Belief
Reporting structure
Performance reviews
Compensation
Location
27
28. Copyright Prosci 2015. All rights reserved.28
On a scale of 1 (never) to 10 (always):
do you define change at the
granular, individual level?
29. Copyright Prosci 2015. All rights reserved.29
Just because it is
common sense
does not mean it is
common practice!
Will Rogers
30. Copyright Prosci 2015. All rights reserved.
Change Management Blueprint
Achieving Results By Catalyzing Individual Change
Why
are we changing?
Who
has to do their
jobs differently?
How
Much
depends on
individual
transitions?
What
can we do to drive and support adoption and usage?
30
31. Copyright Prosci 2015. All rights reserved.
Future
Future
Adoption
contribution
How Much Depends on
Individual Transitions?
Net Project Benefit
Dependent on
adoption and
usage
Not dependent
on adoption
and usage
Installation
contribution
ROI =
Expected Project Benefit – Project Cost
Project Cost
Net Project Benefit
Project Cost
=
31
32. Copyright Prosci 2015. All rights reserved.
How Much Depends on
Individual Transitions?
Value/benefit
you expect from
the change effort
(Project ROI)
Portion of benefit
that depends on
individual transitions
(CMROI)
“People Dependency”
None AllHighLow Medium
32
33. Copyright Prosci 2015. All rights reserved.
Example: EHR in ACME Health
Results
Project
Objectives
1. Meaningful use incentives 4 High 35%
2. One patient, one chart 6 High 25%
3. Billing and claim error reduction 6 High 35%
4. Physician communication 5 High 10%
5. Modernization of platform 3 Low 90%
Organizational
Benefits
1. Patient throughput and experience 9 All 0%
2. Lower cost, higher revenue 6 Low 75%
3. Risk and fine reduction 7 High 35%
4. Clinical best practices 3 All 0%
5. Patient empowerment 8 Low 65%
64%
Of what you expect
from this effort
depends on employee
adoption and usage
Adoption
contribution
Installation
contribution
100%
50%
36%
33
34. Copyright Prosci 2015. All rights reserved.
How Much Depends on
Adoption and Usage?
Project
Objectives
1.
2.
3.
4.
5.
Organizational
Benefits
1.
2.
3.
4.
5.
Indicate how dependent
this benefit or objective
is on PEOPLE
ADOPTING AND USING
THE CHANGE
34
Project
Objectives
1.
2.
3.
4.
5.
Organizational
Benefits
1.
2.
3.
4.
5.
35. Copyright Prosci 2015. All rights reserved.35
For a project you are working on right now,
estimate the overall percent of expected
results and outcomes that depend on
employee adoption and usage:
36. Copyright Prosci 2015. All rights reserved.
Gartner BPM Summit
Dec 12, 2014
Prosci Webinar
Feb 11, 2015
36
37. Copyright Prosci 2015. All rights reserved.
Change Management Blueprint
Achieving Results By Catalyzing Individual Change
Why
are we changing?
Who
has to do their
jobs differently?
How
Much
depends on
individual
transitions?
What
can we do to drive and support adoption and usage?
37
38. Copyright Prosci 2015. All rights reserved.
What Can We Do To Drive and
Support Adoption and Usage?
CHANGE
MANAGEMENT
38
39. Copyright Prosci 2015. All rights reserved.
M T W R F
An email on Monday
for training on Tuesday
for “go live” on Wednesday
is NOT the way to prepare
and equip individuals to
successfully change
39
40. Copyright Prosci 2015. All rights reserved.
For your project, estimate the percent of
overall results and outcomes that depend on
employee adoption and usage:
How much are you investing (budget, people, energy) in
driving and supporting employee adoption and usage:
depends on
adoption
and usage
invested in
adoption
and usage
40
41. Copyright Prosci 2015. All rights reserved.
Change management:
CHānj ‘manijmǝnt
41
Catalyzing
individual transitions
to deliver
organizational results
42. Copyright Prosci 2015. All rights reserved.
How does
this person
make a
successful
personal
change?
42
43. Copyright Prosci 2015. All rights reserved.
PUNCHLINE
With an understanding and framework
for how individuals make a change
successfully, you can catalyze and
support employees’ individual
transitions to capture project
results and outcome
43
44. Copyright Prosci 2015. All rights reserved.
Prosci
®
ADKAR
®
Model
R
A
K
D
A
Reinforcement
To sustain the change
Ability
To implement required skills and behaviors
Knowledge
On how to change
Desire
To participate and support the change
Awareness
Of the need for change
44
45. Copyright Prosci 2015. All rights reserved.
Prosci
®
ADKAR
®
Model
R
A
K
D
A
Reinforcement
“I will continue to…”
Ability
“I am able to…”
Knowledge
“I know how to…”
Desire
“I have decided to…”
Awareness
“I understand why…”
45
46. Copyright Prosci 2015. All rights reserved.
ADKAR Defines Success: For One
Person or Organization-Wide Changes
46
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Change with
one person
Or five
people…
Or twenty
people…
Or 1000
people…
48. Copyright Prosci 2015. All rights reserved.
PUNCHLINE
There are concrete, research-based,
repeatable action steps you apply on
your projects and initiatives to
equip, enable and encourage
individual transitions - that is what
applying a structured approach to
change management really means
48
49. Copyright Prosci 2015. All rights reserved.
Aligning CM to Project Lifecycle
49
Initiate Plan Design Develop Deploy
“Go Live”Kick off
Phase 3:
Reinforcing
Change
Phase 2:
Managing
Change
Phase 1:
Preparing
for Change
A D K A R
Strategy Plans Measures
General
Project
Lifecycle
Individual
Change Journey
Milestones
Organizational
Change Mgmt
Activities
Major events
Prosci®
ADKAR ®
Model
Prosci®
3-Phase
Process
50. Copyright Prosci 2015. All rights reserved.
Aligning CM to Project Lifecycle
50
Initiate Plan Design Develop Deploy
“Go Live”Kick off
Phase 2:
Plans
General
Project
Lifecycle
Individual
Change Journey
Milestones
Organizational
Change Mgmt
Activities
Major events
Prosci®
ADKAR ®
Model
Prosci®
3-Phase
Process
AD RKA
51. Copyright Prosci 2015. All rights reserved.
Aligning CM to Project Lifecycle
Initiate Plan Design Develop Deploy
A D K A RAK AKAccounting
51
52. Copyright Prosci 2015. All rights reserved.
Initiate Plan Design Develop Deploy
A D K A R
A
A
N. America
Europe
Asia
A D K
A D K
R
R
Aligning CM to Project Lifecycle
52
53. Copyright Prosci 2015. All rights reserved.
Initiate Plan Design Develop Deploy
1
A D RProgram
Project 1 K R
Project 2
Project 3
Project 4
A
R
R
R
2
A
4
A
3
A
K
K
K
Aligning CM to Project Lifecycle
53
54. Copyright Prosci 2015. All rights reserved.
Aligning CM to Project Lifecycle
54
Initiate Plan Design Develop Deploy
“Go Live”Kick off
Phase 3:
Reinforcing
Change
Phase 2:
Managing
Change
Phase 1:
Preparing
for Change
A D K A R
Strategy Plans Measures
General
Project
Lifecycle
Individual
Change Journey
Milestones
Organizational
Change Mgmt
Activities
Major events
Prosci®
ADKAR ®
Model
Prosci®
3-Phase
Process
55. Copyright Prosci 2015. All rights reserved.
Implementation Activities
Drive Individual Milestones
Individual:
Awareness Desire Knowledge Ability Reinforcement
Communication plan
Sponsor roadmap
Coaching plan
Training plan
Resistance Mgmt
Organizational:
55
57. Copyright Prosci 2015. All rights reserved.
Initiate Plan Design Develop Deploy Sustain
57
Project
Health
Change
Scorecard
Best Practice
Alignment
CMROI
Calculation
ADKAR
Progress
Adoption
contribution
Installation
contribution
100%
50%
36%
3-Phase
Process
Phase 1:
Preparing for Change
Phase 2:
Managing Change
Phase 3:
Reinforcing Change
Empowering Resources applied across the project lifecycle
to catalyze adoption, results and value
58. Copyright Prosci 2015. All rights reserved.
What role do
you play in
helping this
person
change?
58
59. Copyright Prosci 2015. All rights reserved.
PUNCHLINE
As a leader in the organization, you
play an active role in catalyzing
individual change because people
look to and listen to you
You play a crucial and active role
(ABCs) in driving successful change
59
60. Copyright Prosci 2015. All rights reserved.60
In all 8 of Prosci’s studies,
active and visible executive
sponsorship was the #1
contributor to success
61. Copyright Prosci 2015. All rights reserved.
Three Roles of Sponsors
ABCs of Sponsorship
#1 Active and visible participation throughout
#2 Build a coalition of sponsorship
#3 Communicate directly with employees
61
It’s not just signing checks and charters
62. Copyright Prosci 2015. All rights reserved.
Active and Visible
Participation Throughout
Role and
Responsibilities
Title
62
63. Copyright Prosci 2015. All rights reserved.
Build a Coalition
of Support
HR Finance Programs West Central
63
East
64. Copyright Prosci 2015. All rights reserved.
Communicate Directly
With Employees & Members
Why?
Why now?
What if we don’t?
64
65. Copyright Prosci 2015. All rights reserved.
Biggest Sponsor Mistakes
65
Mistake #1: Failed to remain
visible and engaged
throughout the project
Mistake #2: Failed to
demonstrate
support for the project
in words and actions
Mistake #3: Failed to
effectively
communicate messages
about the need for change
Mistake #4: Ignored the
people side of change
Mistake #5: Delegated or abdicated
the sponsorship role and responsibilities
66. Copyright Prosci 2015. All rights reserved.
Change management:
CHānj ‘manijmǝnt
66
Catalyzing
individual transitions
to deliver
organizational results
71. Copyright Prosci 2015. All rights reserved.
C C C T T T T F F F
C C C T T T T F F F
C C C T T T T F F F
C C C C T T T T F F F F C C T T T T F F F F F F
C C C C T T T T F F F F C C T T T T F F F F F F
C C C C T T T T F F F F C C T T T T F F F F F F
C C C C T T T T F F F F C C T T T T F F F F F F
C C T T F F T T F F T T F F T T F F T T F F T T F
C C T T F F T T F F T T F F T T F F T T F F T T F
C C C C T T T T T F F F F F F C C T T T F F
C C C C T T T T T F F F F F F C C T T T F F
C C T T F F F C C C T T F F F C C T T
C C T T F F F C C C T T F F F C C T T
C C T T F F F C C C T T F F F C C T T
T T F F F C C T T T T T F F F F F T F T F T
T T F F F C C T T T T T F F F F F T F T F T
Time
Impact
73. Copyright Prosci 2015. All rights reserved.
Change Management Blueprint
Achieving Results By Catalyzing Individual Change
Why
are we changing?
Who
has to do their
jobs differently?
How
Much
depends on
individual
transitions?
What
can we do to drive and support adoption and usage?
73
74. Copyright Prosci 2015. All rights reserved.
PUNCHLINE
You can drive more successful change
when you begin answering:
WHY
HOW MUCH
WHO
WHAT
74
Why
are we changing?
Who
has to do their
jobs differently?
How
Much
depends on
individual
transitions?
What
can we do to drive and support adoption and usage?
75. Copyright Prosci 2015. All rights reserved.
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The following are trademarks or registered trademarks of Prosci, Inc. All rights reserved. Prosci®; Project Change Triangle™ (PCT™); Awareness Desire Knowledge Ability Reinforcement®;
ADKAR®; Prosci® Change Management Maturity Model™; Preparing for Change, Managing Change, Reinforcing Change™
75