The document outlines fundamental concepts of quality, including definitions, dimensions, and importance, emphasizing the roles of quality control, assurance, management, and total quality management. It highlights the benefits of maintaining high-quality standards, such as reduced costs, improved market share, and enhanced competitiveness. Additionally, it provides a timeline of quality evolution alongside ISO standards relevant to quality management.

1. BASIC
CONCEPTS OF
QUALITY

2. BASIC
CONCEPTS
OF QUALITY:
• QUALITY
• QUALITY CONTROL
• QUALITY ASSURANCE
• QUALITY MANAGEMNT
• TOTAL QUALITY
MANAGEMENT
• ISO SYSTEM

3. QUALITY:
• QUALITY IS THE TOTALITY OF FEATURES AND CHARACTERISTICS OF A
PRODUCT THAT BEARS ON IT’S ABILITY TO SATISFY THE STATED OR IMPLIED
NEEDS -- ASQC

4. WHAT IS QUALITY?:
• WHAT IS QUALITY?
• USER-BASED: “IN THE EYES OF THE BEHOLDER”
• MANUFACTURING-BASED: “RIGHT THE FIRST
TIME”
• PRODUCT-BASED: PRECISE MEASUREMENT

5. DIMENSIONS OF
QUALITY:
• PERFORMANCE
• AESTHETICS
• SPECIAL FEATURES: CONVENIENCE, HIGH TECH
• SAFETY
• RELIABILITY
• DURABILITY
• PERCEIVED QUALITY
• SERVICE AFTER SALE

6. IMPORTANCE OF
QUALITY:
• LOWER COSTS (LESS LABOR, REWORK, SCRAP)
• MOTIVATED EMPLOYEES
• MARKET SHARE
• REPUTATION
• INTERNATIONAL COMPETITIVENESS
• REVENUES GENERATION INCREASED (ULTIMATE
GOAL)

7. QUALITY CONTROL:
• IS THE OPERATIONAL TECHNIQUES AND
ACTIVITIES THAT ARE USED TO FULFILL THE
REQUIREMENTS FOR QUALITY

8. QUALITY ASSURANCE:
• QUALITY ASSURANCE IS ALL
• SYSTEMATIC AND PLANNED ACTIONS WHICH ARE NECESSARY TO PROVIDE
ADEQUATE CONFIDENCE THAT A PRODUCT OR SERVICE WILL SATISFY THE
GIVEN REQUIREMENT FOR QUALITY.

9. QUALITY
MANAGEMENT:
• QUALITY MANAGEMENT IS A
• SYSTEMATIC SET OF OPERATING PROCEDURES
WHICH IS COMPANY WIDE, DOCUMENTED,
IMPLEMENTED AND MAINTAINED WHILE
ENSURING THE GROWTH OF BUSINESS IN A
CONSISTENT MANNER

10. TOTAL QUALITY MANAGEMENT:
• THE LATEST APPROACH
• IT IS THE PROCESS OF INDIVIDUAL & ORG. DEVELOPMENT THE PURPOSE OF
WHICH IS TO INCREASE THE LEVEL OF SATISFACTION OF ALL THE
STAKEHOLDERS

13. QUALITY
TIMELINE
1800’s
Standardization and
Quality Control
1904-1915
Zero Quality
Control; quality
trilogy; TQM
fishbone diagram
1920-30
Statistical
analysis
1950-80
Management by
quality
1990’s
Value chain Quality control
Continuous
improvement
1999-Now
Lean Quality
Improvements

16. ISO SYSTEM:
• ASET OF QUALITY STANDARDS
GOVERNING THE DOCUMENTATION
REQUIREMENT OFASYSTEM
• ISO 9001:2008
• ISO 14000:2004
• ISO 17025
• SA8000