This document outlines the roles and responsibilities of various bar staff positions. It defines a professional bartender as someone who formulates and serves alcoholic beverages in licensed establishments. The duties of bartenders include greeting customers, ensuring drinks are made responsibly, and maintaining a clean work area. Bartenders must have both physical tools like bottle openers and towels, as well as strong mental skills like personality, knowledge, humor and time management. Other bar staff roles include bar backs who stock supplies, bar attendants who maintain cleanliness, and bar waiters who take orders and follow uniform guidelines.

1. Must in Professional
Bartender

2. Learning Objectives:
You must be able to identify;
■ the definition of professional bartender;
■ role of professional bartender;
■ difference of physical and mental
necessities of bartender and;
■ duties and responsibilities of other staffs
on bartending establishment.

3. Bartender
■A barkeep, barman, barmaid, “bar
chef” or mixologist.
■Who formulates and serves
alcoholic beverages in a licensed
establishment.
■Generally a second occupation
used as transitional work for

4. Duties and
Responsibilities
■Relevant figure in the
establishment.
■Makes patrons of establishment
feel welcome, secure and relaxed.
■Keeps their work area clean.
■Make people drink responsibly.

5. Duties and Responsibilities
■Greet a guest, accommodate
their needs and serve with
utmost respect and
professionalism.
■Provides a positive/excellent
service. E.g: smile

6. Duties and
Responsibilities
■ Creates quick bond of friendship to the
customer.
■ Necessarily return money with
substantial interest at tip time.

7. ■Offer services.
■Provide presence as soon as possible.
■If customer is unhappy with the result,
necessarily explain with consideration.
■Admit that customer is always right.
Duties and
Responsibilities

8. Physical Needs
1.Bottle Opener- (waiter’s friend).
2.Pens- for writing up tabs, bills,
phone numbers and phone
orders.
3.Rags or Towels- to wipe down
the bar, clean, and polish glass.
4.Uniform- to identify position.

9. Bottle Opener

10. Pen

11. Glass Towel and Rags

12. Bartender Uniform

13. Mental Needs
1.Personality- must be positive,
welcoming and just fun to be around.
2.Knowledge- knows wide range
subjects.
3.Sense of humor- always have a good
joke.
4.Time-management skills- force
multiplier.

14. Bar Boy
Duties and Responsibilities
■Also known as “Bar back”.
■Responsible for constantly
stocking the bar throughout the
shift, getting ice, washing glasses,
changing kegs, changing trash,
cleaning up all the messes.

15. Assistant Bar Manager
Duties and Responsibilities
■ Planning, assigning and directing work
performances.
■ Rewarding and providing corrective
action.
■ Train employees.
■ Addressing complaints and resolving
problems.

16. ■ Manage financial aspect.
■ Checks the bar quality.
■ Monitor bar staff.
■ Providing on-the-job training.
■ Meeting with staff to review guest
comments.
Assistant Bar Manager
Duties and Responsibilities

17. ■ Set up stations.
■ Make coffee, tea, espresso and coffee
type drinks.
■ Follow bar cash handling policies and
procedures.
■ Provide security for all items in the store.
Bar Attendants
Duties and Responsibilities

18. ■ Secure cash.
■ Organize supplies.
■ Keep things fresh.
■ Maintain cleanliness of an area.
Bar Attendants
Duties and Responsibilities

19. ■ Also known as “Bar Server”.
■ Suggesting and serving alcoholic and non-
alcoholic beverages.
■ Learns all details regarding various drinks.
■ Suggest drinks to guest as selling
technique.
Bar Waiter/Waitress
Duties and Responsibilities

21. ■ Takes the order from the guest.
■ Follows company guidelines
regarding uniform and personal
hygiene.
■ Participates in meeting, training
programs and promotion to superior
level position.
Bar Waiter/Waitress
Duties and Responsibilities

22. Answer the ff. questions briefly and concisely.
1-4. What are the following personal or
physical needs of a professional bartender;
5-9. The following mental needs of a
professional bartender?
10-13. Cite some instances of bartender’s
obligation or duties and responsibilities that
is needed to fulfill.
14-15. “Workmates "or bar staffs who works
on bar establishment?

23. Thank You !