Must in Professional Bartender

1. Must in Professional
Bartender

2. Learning Objectives:
You must be able to identify;
■ the definition of professional bartender;
■ role of professional bartender;
■ difference of physical and mental
necessities of bartender and;
■ duties and responsibilities of other staffs
on bartending establishment.

3. Bartender
■A barkeep, barman, barmaid, “bar
chef” or mixologist.
■Who formulates and serves
alcoholic beverages in a licensed
establishment.
■Generally a second occupation
used as transitional work for

4. Duties and
Responsibilities
■Relevant figure in the
establishment.
■Makes patrons of establishment
feel welcome, secure and relaxed.
■Keeps their work area clean.
■Make people drink responsibly.

5. Duties and Responsibilities
■Greet a guest, accommodate
their needs and serve with
utmost respect and
professionalism.
■Provides a positive/excellent
service. E.g: smile

6. Duties and
Responsibilities
■ Creates quick bond of friendship to the
customer.
■ Necessarily return money with
substantial interest at tip time.

7. ■Offer services.
■Provide presence as soon as possible.
■If customer is unhappy with the result,
necessarily explain with consideration.
■Admit that customer is always right.
Duties and
Responsibilities

8. Physical Needs
1.Bottle Opener- (waiter’s friend).
2.Pens- for writing up tabs, bills,
phone numbers and phone
orders.
3.Rags or Towels- to wipe down
the bar, clean, and polish glass.
4.Uniform- to identify position.

9. Bottle Opener

10. Pen

11. Glass Towel and Rags

12. Bartender Uniform

13. Mental Needs
1.Personality- must be positive,
welcoming and just fun to be around.
2.Knowledge- knows wide range
subjects.
3.Sense of humor- always have a good
joke.
4.Time-management skills- force
multiplier.

14. Bar Boy
Duties and Responsibilities
■Also known as “Bar back”.
■Responsible for constantly
stocking the bar throughout the
shift, getting ice, washing glasses,
changing kegs, changing trash,
cleaning up all the messes.

15. Assistant Bar Manager
Duties and Responsibilities
■ Planning, assigning and directing work
performances.
■ Rewarding and providing corrective
action.
■ Train employees.
■ Addressing complaints and resolving
problems.

16. ■ Manage financial aspect.
■ Checks the bar quality.
■ Monitor bar staff.
■ Providing on-the-job training.
■ Meeting with staff to review guest
comments.
Assistant Bar Manager
Duties and Responsibilities

17. ■ Set up stations.
■ Make coffee, tea, espresso and coffee
type drinks.
■ Follow bar cash handling policies and
procedures.
■ Provide security for all items in the store.
Bar Attendants
Duties and Responsibilities

18. ■ Secure cash.
■ Organize supplies.
■ Keep things fresh.
■ Maintain cleanliness of an area.
Bar Attendants
Duties and Responsibilities

19. ■ Also known as “Bar Server”.
■ Suggesting and serving alcoholic and non-
alcoholic beverages.
■ Learns all details regarding various drinks.
■ Suggest drinks to guest as selling
technique.
Bar Waiter/Waitress
Duties and Responsibilities

21. ■ Takes the order from the guest.
■ Follows company guidelines
regarding uniform and personal
hygiene.
■ Participates in meeting, training
programs and promotion to superior
level position.
Bar Waiter/Waitress
Duties and Responsibilities

22. Answer the ff. questions briefly and concisely.
1-4. What are the following personal or
physical needs of a professional bartender;
5-9. The following mental needs of a
professional bartender?
10-13. Cite some instances of bartender’s
obligation or duties and responsibilities that
is needed to fulfill.
14-15. “Workmates "or bar staffs who works
on bar establishment?

23. Thank You !