3. โขUnit of Competency: Work in team
environment
โขModules Title: Working in team
environment
โขModule Descriptor: This unit covers the
skills, knowledge and attitudes to identify
role
โขand responsibility as a member of a team.
4. SUMMARY OF LEARNING OUTCOMES:
LO 1. Describe team role and scope
LO 2. Identify own role and responsibility within
team
LO 3. Work as a team member
LO 4. Work effectively with colleagues
LO 5. Work in socially diverse environment
5. DETAILS OF LEARNING OUTCOMES:
LO 1. Describe team role and scope
Assessment Criteria Contents Conditions Methodologies Assessment
Methods
1.The role and
objective of the
team is identified
from available
sources of
information.
Communication
process
Team structure
Team roles
Group planning and
decision making
Specific diversity
issues
Communicate
appropriately,
consistent with the
culture of the
workplace
Standard operating
and/or other workplace
procedures
Job procedure
Machine/equipment
manufacturerโs
specifications and
instructions
Organizational or external
personnel
Client/supplier
instructions
Quality standards
OHS and environmental
Group Discussion
Interaction
Practice session
Demonstration
Observation
Interviews/
Questioning
2. Team parameters,
reporting
relationships and
responsibilities are
identified from
team discussions
and appropriate
external sources.
6. LO 2. Identify own role and responsibility within team
Assessment Criteria Contents Conditions Methodologies Assessment Methods
1.Individual role and
responsibilities within
the team environment
are identified.
Communication
process
Team structure
Team roles
Group planning and
decision making
Specific diversity issues
Communicate
appropriately,
consistent with the
culture of the
workplace
Standard operating
and/or other workplace
procedures
Job procedure
Machine/equipment
manufacturerโs
specifications and
instructions
Organizational or
external personnel
Client/supplier
instructions
Quality standards
OHS and
environmental
standards
Group Discussion
Interaction
Practice session
Demonstration
Observation
Interviews/
Questioning
2. Roles and
responsibility of other
team members are
identified and
recognized
3. Reporting
relationships within
and external to team
are identified.
7. LO 3. Work as a team member
Assessment Criteria Contents Conditions Methodologies Assessment Methods
1.Effective and appropriate
forms of communications used
and interactions undertaken
with team members who
contribute to known team
activities and objectives.
Communication process
Team structure
Team roles
Group planning and decision
making
Specific diversity issues
Communicate appropriately,
consistent with the culture of
the workplace
Standard operating and/or
other workplace procedures
Job procedure
Machine/equipment
manufacturerโs specifications
and instructions
Organizational or external
personnel
Client/supplier instructions
Quality standards
OHS and environmental
standards
Group Discussion
Interaction
Practice session
Demonstration
Observation
Interviews/
Questioning
2.Effective and appropriate
contributions made to
complement team activities
and objectives, based on
individual skills and
competencies and workplace
context.
3. Observed protocols in
reporting using standard
operating procedures
4. Contribute to the
development of team work
plans based on an
understanding of teamโs role
and objectives and individual
competencies of the members.
8. LO 4. Work effectively with colleagues
Assessment Criteria Contents Conditions Methodologies Assessment Methods
1.Information is
communicated clearly
and in concise manner
usinf appropriate
communication
techniques.
Communication
process
Team structure
Team roles
Group planning and
decision making
Specific diversity issues
Communicate
appropriately,
consistent with the
culture of the
workplace
Standard operating
and/or other
workplace procedures
Job procedure
Machine/equipment
manufacturerโs
specifications and
instructions
Organizational or
external personnel
Client/supplier
instructions
Quality standards
OHS and
environmental
standards
Group Discussion
Interaction
Practice session
Demonstration
Observation
Interviews/
Questioning
2. Relationships are
established and
maintained effectively
with colleagues.
3. Work activities are
performed within the
team to ensure
achievement of team
goals.
9. LO 5. Work in socially diverse environment
Assessment Criteria Contents Conditions Methodologies Assessment Methods
1.Customers and
collaegues from
diverse background
are communicated
with, in all verbal and
non-verbal forms.
Communication
process
Team structure
Team roles
Group planning and
decision making
Specific diversity
issues
Communicate
appropriately,
consistent with the
culture of the
workplacw
E
Standard operating
and/or other
workplace procedures
Job procedure
Machine/equipment
manufacturerโs
specifications and
instructions
Organizational or
external personnel
Client/supplier
instructions
Quality standards
OHS and
environmental
standards
Group Discussion
Interaction
Practice session
2. Cross cultural
misunderstandings
are dealt with, taking
account of cultural
considerations.