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The rise of the digital experience is among the most important post-pandemic changes overtaking most industries, including banking. With Millennials and Generation Z as the dominating demographic, banks and credit unions are resorting to digitization as a key strategy for existing and new members.
In 2019, only 47 percent of Millennials and 54 percent of Generation Zs stated they would pursue a better digital banking experience even if it meant switching their primary account. A year later, the statistics exceeded 60 percent for both age groups.
Similarly, two-thirds of consumers previously indicated they preferred making deposits or withdrawals at bank branches rather than online. Today, consumers conduct almost 70 percent of deposits by relying on self-service options instead of bank tellers. This significant increase demonstrates the pandemic’s overwhelming impact on the banking industry.
Find the Gaps with a Customer Experience Map CRMEvolution 2014jhewitt98
Businesses are constantly seeking ways to more accurately predict customer behavior and attitudes. Analytical models and market research offer robust information, but are you overlooking an innovative approach to discover what your customers are thinking and doing? Customer experience maps examine customer emotions and attitudes through the learn, buy, enjoy, and advocate stages of the customer life cycle. The map identifies the gaps in your customer experience and delivers a framework for effectively improving it. This presentation walks you through the process of creating a customer experience map and gives real-world examples of how a major financial institution and an entertainment loyalty program were able to use their maps to identify gaps in their communications and processes.
Retail Banking: Delivering a Meaningful Digital Customer ExperienceCognizant
To compete effectively, banks must fully adopt digital technologies to enhance customer experience, by providing mobile banking, omni-channel banking options, digital personal financial management, and more.
Winning the customer experience revolutionCatalyst
Good customer experiences retain customers and improve loyalty ... Here's how to get ahead of the CX revolution and create outstanding customer experiences that yield positive ROI.
The rise of the digital experience is among the most important post-pandemic changes overtaking most industries, including banking. With Millennials and Generation Z as the dominating demographic, banks and credit unions are resorting to digitization as a key strategy for existing and new members.
In 2019, only 47 percent of Millennials and 54 percent of Generation Zs stated they would pursue a better digital banking experience even if it meant switching their primary account. A year later, the statistics exceeded 60 percent for both age groups.
Similarly, two-thirds of consumers previously indicated they preferred making deposits or withdrawals at bank branches rather than online. Today, consumers conduct almost 70 percent of deposits by relying on self-service options instead of bank tellers. This significant increase demonstrates the pandemic’s overwhelming impact on the banking industry.
Find the Gaps with a Customer Experience Map CRMEvolution 2014jhewitt98
Businesses are constantly seeking ways to more accurately predict customer behavior and attitudes. Analytical models and market research offer robust information, but are you overlooking an innovative approach to discover what your customers are thinking and doing? Customer experience maps examine customer emotions and attitudes through the learn, buy, enjoy, and advocate stages of the customer life cycle. The map identifies the gaps in your customer experience and delivers a framework for effectively improving it. This presentation walks you through the process of creating a customer experience map and gives real-world examples of how a major financial institution and an entertainment loyalty program were able to use their maps to identify gaps in their communications and processes.
Retail Banking: Delivering a Meaningful Digital Customer ExperienceCognizant
To compete effectively, banks must fully adopt digital technologies to enhance customer experience, by providing mobile banking, omni-channel banking options, digital personal financial management, and more.
Winning the customer experience revolutionCatalyst
Good customer experiences retain customers and improve loyalty ... Here's how to get ahead of the CX revolution and create outstanding customer experiences that yield positive ROI.
Deeper Customer Relations in Digital Era Spanish Translatedsethnainaa
Hoy en día, la transformación digital se está extendiendo por el sector bancario, y, aunque parezca algo trivial, la realidad es que la orientación al cliente es la única forma en que una empresa puede sostenerse, triunfar y destacarse.
Family Finances - Product portfolio 2018Ferenc Muck
Family Finances is a hungarian fintech startup offers easy-to-implement mobile solutions that are all design-driven and research-based. We also offer end-to-end research, design and implementation services.
High Net Worth Customer Acquisition for Banks and Credit Unions | OptiRateSerge Milman
Overview of the Banking sector competitive environment, and relative positioning of Community Banks and Credit Unions vs Mega-Banks. Why Community FIs should focus on High Net Worth Customers and how OptiRate can help.
Eye tracking facilitates customer experience design a case study of DBS Bank ...jamesbreeze
This whitepaper showcases how DBS Bank in Conjunction with Objective Experience and National University of Singapore (NUS ISS) measured customers' attention on merchandising in their Bank Branches using eye trackers from Tobii.
Beyond Banking: New Business Models for the Digital EraJessica Wilkinson
The banking and financial services industry is undergoing a period of unprecedented disruption, which is re-shaping the competitive landscape.
Criterium Group believes we’re experiencing a fundamental change in how people manage, save and spend their money –which means banks and credit unions will need to re-imagine how they deliver value to customers and members.
We’re experiencing a disintegration of the financial industry. But disruption is exciting, not scary. As our relationship with money evolves, there are endless opportunities to delight customers and deliver value. However, competing in a digital age takes a completely different approach.
Criterium Group has considered the changing landscape from a competitive, financial, technological and operational perspective to re-design the traditional banking business model to win in a digital world.
U.S. Retail Banking: Prescriptions for Channel Integration and BeyondCognizant
To achieve the dual goals of satisfying tech-savvy customers and boosting the bottom line, banks must first lay the foundation for integrated channels and fulfillment processes. Here is how they can embark on this two-laned path.
Bob Tramontano, Director de Operaciones de Negocios de la Industria Financiera de NCR Corporation.
13° Congreso Internacional de Tecnología para el Negocio Financiero
Backbase Webinar: The Adjacent Possible for Banks Backbase
Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'.
Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes.
Now, in 2016, we see every bank engaging with a series of fundamental challenges.
· How should they take best advantage of the digital revolution?
· How can they harness its power to improve their customer experience?
· What strategic directions should they choose?
We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info.
Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.
Traditional PFM Is Dead. Welcome to the New World of Digital Money ManagementMX
There is a fundamental shift occurring due to digital disruption in the financial services industry. Large banks are spending upwards of $500 million a year on mobile alone, global fintech investment grew 201% between 2013 and 2014 and up to half of the world’s banks will disappear through the cracks caused by digital.
Accenture believes with all of these changes, combined with deleveraging and squeezed margins, 30 percent of traditional banking revenues will be at risk by 2020. Now the only way for financial institutions to grow is to increase share of wallet by providing extraordinary value to customers and beating the competition.
Conversational commerce/Conversational Banking means allowing customers worldwide, to text /chat/speak with the bank/retail stores, etc. as easily and conveniently as they text/chat /speak with their friends and family in messaging apps
Conversational Commerce with the help of NLP, Big data and AI will radically expedite digital transformation and offers customers a "zero learning curve" experience – no complex interface to navigate – where they can simply message in natural language with the bank or the retail store, etc. to ask questions and get service on their own terms and timetable.
Deeper Customer Relations in Digital Era Spanish Translatedsethnainaa
Hoy en día, la transformación digital se está extendiendo por el sector bancario, y, aunque parezca algo trivial, la realidad es que la orientación al cliente es la única forma en que una empresa puede sostenerse, triunfar y destacarse.
Family Finances - Product portfolio 2018Ferenc Muck
Family Finances is a hungarian fintech startup offers easy-to-implement mobile solutions that are all design-driven and research-based. We also offer end-to-end research, design and implementation services.
High Net Worth Customer Acquisition for Banks and Credit Unions | OptiRateSerge Milman
Overview of the Banking sector competitive environment, and relative positioning of Community Banks and Credit Unions vs Mega-Banks. Why Community FIs should focus on High Net Worth Customers and how OptiRate can help.
Eye tracking facilitates customer experience design a case study of DBS Bank ...jamesbreeze
This whitepaper showcases how DBS Bank in Conjunction with Objective Experience and National University of Singapore (NUS ISS) measured customers' attention on merchandising in their Bank Branches using eye trackers from Tobii.
Beyond Banking: New Business Models for the Digital EraJessica Wilkinson
The banking and financial services industry is undergoing a period of unprecedented disruption, which is re-shaping the competitive landscape.
Criterium Group believes we’re experiencing a fundamental change in how people manage, save and spend their money –which means banks and credit unions will need to re-imagine how they deliver value to customers and members.
We’re experiencing a disintegration of the financial industry. But disruption is exciting, not scary. As our relationship with money evolves, there are endless opportunities to delight customers and deliver value. However, competing in a digital age takes a completely different approach.
Criterium Group has considered the changing landscape from a competitive, financial, technological and operational perspective to re-design the traditional banking business model to win in a digital world.
U.S. Retail Banking: Prescriptions for Channel Integration and BeyondCognizant
To achieve the dual goals of satisfying tech-savvy customers and boosting the bottom line, banks must first lay the foundation for integrated channels and fulfillment processes. Here is how they can embark on this two-laned path.
Bob Tramontano, Director de Operaciones de Negocios de la Industria Financiera de NCR Corporation.
13° Congreso Internacional de Tecnología para el Negocio Financiero
Backbase Webinar: The Adjacent Possible for Banks Backbase
Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'.
Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes.
Now, in 2016, we see every bank engaging with a series of fundamental challenges.
· How should they take best advantage of the digital revolution?
· How can they harness its power to improve their customer experience?
· What strategic directions should they choose?
We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info.
Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.
Traditional PFM Is Dead. Welcome to the New World of Digital Money ManagementMX
There is a fundamental shift occurring due to digital disruption in the financial services industry. Large banks are spending upwards of $500 million a year on mobile alone, global fintech investment grew 201% between 2013 and 2014 and up to half of the world’s banks will disappear through the cracks caused by digital.
Accenture believes with all of these changes, combined with deleveraging and squeezed margins, 30 percent of traditional banking revenues will be at risk by 2020. Now the only way for financial institutions to grow is to increase share of wallet by providing extraordinary value to customers and beating the competition.
Conversational commerce/Conversational Banking means allowing customers worldwide, to text /chat/speak with the bank/retail stores, etc. as easily and conveniently as they text/chat /speak with their friends and family in messaging apps
Conversational Commerce with the help of NLP, Big data and AI will radically expedite digital transformation and offers customers a "zero learning curve" experience – no complex interface to navigate – where they can simply message in natural language with the bank or the retail store, etc. to ask questions and get service on their own terms and timetable.
The world economy has twice before enjoyed a super-cycle. It may now be
experiencing its third super-cycle.
To put it in context, it is defined here as, “A period of historically high global growth,
lasting a generation or more, driven by increasing trade, high rates of investment,
urbanisation and technological innovation, characterised by the emergence of large,
new economies, first seen in high catch-up growth rates across the emerging world.”
The first super-cycle took place during the second half of the 19th century, from 1870
until 1913, the eve of the First World War. At that time, the world economy witnessed
a significant step-up in its rate of growth, rising 2.7% on average per annum in
volume, or real, terms. That was a full 1% higher than the average growth rate seen
during the previous half-century. America was the big gainer, moving from the fourthlargest
to the largest economy. The second super-cycle was after the Second World
War until the early 1970s. World growth averaged a huge 5% per annum, again in
real or inflation-adjusted terms. Japan and the Asian tigers saw the biggest gains
over this time. Japan, for instance, moved from 3% to 10% of the world economy.
Strategy Implementation - ING Asia PacificAnurag Jaiswal
Prepared by the students of strategy implementation at the MBA program of IE Business School, this presentation analyzes ING’s erstwhile position in the Asia Pacific market, and tries to solve the challenge faced by Jacques Kemp, the then CEO of ING Asia Pacific, about consolidating a highly fragmented business in the region. His dilemma - how to communicate the need to change an existing highly autonomus and financially succesful organization?
A presentation looking at trends, drivers, actions, strategy and business ethics, why they matter, who does them well and what the business case is today
Media Planning Process / Workflow
Deliverables for Client
Media Buying Types
Digital Targeting Types
Digital Ad Types
Digital Creative Specifications
Staying Current / Industry Shifts
Strategic Corporate Social Responsibility Recommendations for H&M, 2008Sustainable Fashion LA
This is a presentation my group put together for our Strategic CSR class. We were assigned the task of recommending a Sustainability Strategy that fit within the core business strategy of our our selected business.
What's really exciting is that H&M is actually starting to do this. Not on our recommendation, of course, but as a reaction to recent press around their practice of throwing unsold clothing into the trash.
As always in fashion, one man's trash...
Case study: DBS's digitalization in Southeast AsiaSahil Gupta
DBS Bank‘s internationalization strategy is built on the cornerstone of a customer-centric digital platform which goes beyond banking by focusing on the customer’s lifestyle and evolving needs. EY has been a proud collaborator to DBS in this journey, advising on the formulation of strategy for Indonesia.
Case study: DBS's digitalization in Southeast AsiaVarun Mittal
DBS Bank‘s internationalization strategy is built on the cornerstone of a customer-centric digital platform which goes beyond banking by focusing on the customer’s lifestyle and evolving needs. EY has been a proud collaborator to DBS in this journey, advising on the formulation of strategy for Indonesia.
Investments in Customer Centricity Are Seeing Dividends for Financial Service...1to1 Media
A look at how Retail Banks and Insurance Companies are evolving their product-focused missions into customer-centric strategies for financial gains. www.1to1media.com
A digital shift is taking place globally over wide range of sectors to stay ahead in the competition in their respective fields to which banking industry is no exception. Digitalization is inevitable for banking industry and hence "Hop on the digitalisation express" should be the goal of every bank in the world. The financial landscape is on the verge of change and has essentially revolutionised the business model of banking industry. In the new digital era, increasing expectations of the customers across all delivery channels, be it ATM, Internet banking or mobile banking is a standard requirement. Customer centric digitalised operations will increase the efficiency and effectiveness in banking services in the challenging, dynamic environment. Millenials are more eager to do their banking transactions and financial planning via e-banking and hence a key to success of banks is offering everything on electronic media. Projecting the banks offerings on third-party sites and providing value added services on mobile application using the open API economy will be crucial too. Not only are the Customers, the key players of digitalisation as the banks are constantly striving hard to remain one step ahead of customers but also the competitors and the regulatory agencies are acting as drivers to digitalisation. Customers expect a seamless multichannel experience and a consistent, global service from banking sector. Samita V. Dalvi "Digitisation in Banking" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Special Issue | International Conference on Digital Economy and its Impact on Business and Industry , October 2018, URL: http://www.ijtsrd.com/papers/ijtsrd18704.pdf
The digital transformation guide: Six strategies to scale financial inclusionrun_frictionless
FSPs must find digital ways to reach and interact with their customers efficiently and at scale, use their client data for more efficient credit management and product design, and build more flexible core systems that support adaptability.
https://runfrictionless.com/b2b-white-paper-service/
Building Character Knowledge for Panin Bank Personal Banker Southeast Sulawes...theijes
This research was conducted by qualitative analysis method using Miles and Huberman method. The problems raised were (1) How the efforts to build character knowledge for Panin Bank Personal Banker (PB) Southeast Sulawesi Area mainly the knowledge on the products to collect the community funding and service; (2) How the character knowledge built for Personal banker (PB) can be a strategic knowledge for Panin Bank Southeast Sulawesi Area. The results were that building the knowledge would not be sufficient without completing by building the strong character for Personal Banker, the character which should be set were excellence, professionalism and ethics which these three character indicators could reflect the knowledge as the behavior in daily works for a Personal Banker. This character Knowledge can be applied in a strategic knowledge consisting of 6 (six) components, namely unique, pragmatic or useful, generating value, difficult to imitate or substitute, dynamic and based on intense learning process.
Transforming the Branch: What Banks Need to DoCognizant
To meet customers' expectations and remain profitable, banks must transform their branch locations into high-value, high-functioning operations that leverage the power of digital within the context of traditional branch environments.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
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Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
5. About SCB
• Today, Standard Chartered Bank is the largest
international bank in Bangladesh with 26 Branches
& Booths and 83 ATMs; employing over 2,000
people. We are the only foreign bank in the country
with presence in 6 cities – Dhaka, Chittagong,
Khulna, Sylhet, Bogura and Narayanganj; including
the country's only offshore banking units inside
Dhaka Export Processing Zone (DEPZ) at Savar and
Chittagong Export Processing Zone (CEPZ).
6. Recent Achievements
Bank of the Year award by The Banker in 2013, 2012 & 2010
Enhancement of Micro finance: BRAC, BURO, TMSS, ASA, MSS,
Sajida Foundation
Received “Letter of Appreciation” from the Governor of
Central Bank for achieving the Agriculture and Rural Credit
Disbursement target for the fiscal year 2013-2014
7. ‘Best Bank’ for Corporate Social Responsibility for 2006
by Bankers’ Forum
‘Best Consumer Internet Bank’ at the Global Finance
Awards in 2013
'Best Trade Finance Bank in Bangladesh' by GTR in
2011
Best Retail Bank in Bangladesh' award by The Asian
Banker in 2011
'Best IT Use Award' by Bangladesh Association of
Software & Information Services (BASIS) in 2009
20. Standard Chartered Bank Bangladesh Strategy
Define the brand.
Set up a Goals.
Choose a Best way how to
our offer can reach at Clint.
Try to give our Company
Them.
Number and size of
advertising.
Try to collect Clint feedback.
21. Global Banking Strategy
• Globally most banks have a
larger wholesale sector than
consumers sector. Standard
Chartered Bank in Bangladesh
however is unique because it
has an impressive divide of 60%
wholesale banking the 40%
consumer banking making a
leader in retail customer
banking.
22. WHAT IS MEDIA PLANING?
Media planning is generally outsourced to a media
agency and entails sourcing and selecting optimal
media platforms for a client's brand or product to use.
The job of media planning is to determine the best
combination of media to achieve the marketing
campaign objectives.
24. ATM & INTERNET BANKING
• I have also made huge strides
in improving consumer
banking in Bangladesh by
being the first bank to
establish a wide variety of
essential services being a
leader in product innovation
developing new technologies
and offering the most
comprehensive consumer
banking amenities in the
country they set up the first
ATM introduced the first
credit cards established the
first 24 7 call centers as well
as Internet Banking kiosks.
25.
26.
27.
28. Services of Standard Chartered Online Banking
Following are the comprehensive range of services of
Standard Chartered Online Banking:
1. Account Information: Customers can make balance enquiry for both banking account
and credit card.
2. Transaction enquiry: transaction enquiry of banking account and credit card up to 1yr.
3. Fund Transfer: provides customers with the ultimate convenience in transferring Funds.
Types Fund Transfer:
1.Funds can be transferred between Standard Chartered accounts (local currency &
cross-currency).
2.Funds can be transferred to registered other (third party) Standard Chartered
3.account (local currency only).
4. Funds can be transferred to registered accounts held with other banks (local
currency only).
29.
30.
31. CSR BY STANDARD CHARTERED BANK
• Standard Chartered is
also committed to the
community of
widgets apart of
employees from the
bank joined JAGGO
on universal
Children's Day to
bring awareness
about education for
the poor.
32.
33. • Out of all the CSR are programs Standard Chartered
most renowned and it should have been “seeing is
believing”. which works with eradicating preventable
blindness around the world Bangladesh was the
flagship country for its mind they are the first bank in
the country to consistently work for its restoring the
outside of underprivileged people they have an
operation theatre and children's ward at Islam eye
hospital. which provides cataract surgery to at least
twelve thousand patient every year over the years or
something also provide IT support Islam eye hospital
periodically volunteer help keep the hospital grounds
they painted the children's ward.
34.
35.
36.
37. DIGITAL COMMUNICATION THROUGH CSR
• SCB also takes pride in being an advocate of
the Arts every year they have a program called
celebrating life which provides platform of
recognition for photographer, filmmakers and
lyricist in partnership with the national
newspaper The Daily Star program which is a
wide audience and is great exposure for its
participants.
38.
39.
40. Conclusion
Banks are beginning to treat digital channels as mainstream options
rather than alternative mechanisms for customer service. IT heads at
banks are focusing on strengthening these channels to sell financial
products and acquire customers. Digital platforms are critical for banks
as a staggering volume and frequency of daily transactions are
executed electronically. Digitization will lead to an overall reduction of
operational costs and transactional overheads. Front-end
transformation solutions ranging from customer interaction
management right up to channel innovation put the customer in the
driver’s seat, enabling the bank to grow its customer base and offer an
enhanced portfolio of tailored services. Technology results in
sustainability and continuity in the progressive amelioration of service
quality, anytime and anywhere banking, focused product delivery,
cross-selling and multi-channel touch points.