The document discusses the balanced scorecard, which lists and compares an organization's current performance metrics against targeted goals in key areas like customer satisfaction, financial performance, new business and employee retention. It is used to measure progress, identify what strategies are impacting outcomes, and ensure everyone is focused on common goals like strengthening customer relationships and accountability. The balanced scorecard helps align strategies and performance measures to drive the desired results.
Business Strategy – Why a good plan is the number 1 priority for your businessOPC I.T
Business Strategy – Why a good plan is the number 1 priority for your business
Presentation by Ivan Slavich at Trappers Motor Inn, Goulburn, April 2015
Webinar Wednesday - Establishing Your 2015 Business Goals: How To Prioritize ...Vegan Mainstream
*Free Webinars For Vegan Professionals*
-- Learn How To Set Goals
-- Translate Goals To Tasks
-- Manage Everyday Tasks
-- Evaluate Your Progress
-- Eliminate Distractions
Brought To You By +Vegan Mainstream
How to Conduct a Quarterly Performance Review with Your Direct ReportsJoan Braatz
A merchant's guide to conducting a quarterly performance review discussion with your direct reports. Topics to cover are outlined within presentation. Invest in your team's talent development by scheduling a QPR 3 times per year.
Mech/ Merchandise /Revenue/Gross Profit/Margin/Dollars/Data/Ecommerce/Omnichannel/Retail
How to write a business plan that actually works.
Proper planning forms the foundation of any successful business. In this short video we explain the steps to developing a business plan
How to Conduct Plan-O-Gram (POG) ReviewJoan Braatz
A merchant's guide to preparing to present a POG change to senior leadership. Who should help with data reports and preparation. What illustrations are needed from space planning. Outline of agenda to present Proposed POG to senior leadership.
Mech/ Merchandise /Revenue/Gross Profit/Margin/Dollars/Data/Ecommerce/Omnichannel/Retail
Presentation at ProductTank Reading 12/2/2020 -
Product Managers often struggle with prioritizing work, communicating and justifying those priorities. There are lots of frameworks for prioritization but there is actually a lot of essential groundwork that will help to give you and your team focus and make prioritization a lot easier.
We're always looking to improve what we do. And, for one reason. To help our clients sell more. We enjoy great success with mid-sized manufacturers looking to grow and exploit existing and new channels. gordon@thinkhighlands.com
Business Strategy – Why a good plan is the number 1 priority for your businessOPC I.T
Business Strategy – Why a good plan is the number 1 priority for your business
Presentation by Ivan Slavich at Trappers Motor Inn, Goulburn, April 2015
Webinar Wednesday - Establishing Your 2015 Business Goals: How To Prioritize ...Vegan Mainstream
*Free Webinars For Vegan Professionals*
-- Learn How To Set Goals
-- Translate Goals To Tasks
-- Manage Everyday Tasks
-- Evaluate Your Progress
-- Eliminate Distractions
Brought To You By +Vegan Mainstream
How to Conduct a Quarterly Performance Review with Your Direct ReportsJoan Braatz
A merchant's guide to conducting a quarterly performance review discussion with your direct reports. Topics to cover are outlined within presentation. Invest in your team's talent development by scheduling a QPR 3 times per year.
Mech/ Merchandise /Revenue/Gross Profit/Margin/Dollars/Data/Ecommerce/Omnichannel/Retail
How to write a business plan that actually works.
Proper planning forms the foundation of any successful business. In this short video we explain the steps to developing a business plan
How to Conduct Plan-O-Gram (POG) ReviewJoan Braatz
A merchant's guide to preparing to present a POG change to senior leadership. Who should help with data reports and preparation. What illustrations are needed from space planning. Outline of agenda to present Proposed POG to senior leadership.
Mech/ Merchandise /Revenue/Gross Profit/Margin/Dollars/Data/Ecommerce/Omnichannel/Retail
Presentation at ProductTank Reading 12/2/2020 -
Product Managers often struggle with prioritizing work, communicating and justifying those priorities. There are lots of frameworks for prioritization but there is actually a lot of essential groundwork that will help to give you and your team focus and make prioritization a lot easier.
We're always looking to improve what we do. And, for one reason. To help our clients sell more. We enjoy great success with mid-sized manufacturers looking to grow and exploit existing and new channels. gordon@thinkhighlands.com
10 Questions to Ask at Business MeetingJoan Braatz
Are you new to role? Have you just joined a new company? Are you attending meetings with leadership and feel intimidated to participate? These are 10 Questions that can be asked at a business meeting. Be prepared AND be seen by leadership as a valuable, contributing member.
Mech/ Merchandise /Revenue/Gross Profit/Margin/Dollars/Data/Ecommerce/Omnichannel/Retail
Business of Customer Success: Investor and Board PerspectiveGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - Business of Customer Success: Investor and Board Perspective - is focused on how Customer Success must be thought of as much more than just a functional area of a SaaS or Subscription business. Nick Mehta, CEO of Gainsight, and Ajay Agarwal of Bain Capital Ventures, outlined what your board and leadership are looking for at a high-level and how Customer Success plays a significant role in reaching those goals.
The reality of Software-as-a-Service (SaaS) is that Customer Success must be a tightly-coupled part of your overall business model, or long-term success is in jeopardy. This presentation shows you how to leverage Customer Success to put the odds back in your favor.
Creating a Culture of Engagement: The ROI of Transparency and CommunicationAnne Stefanyk
In the last few years, “Engagement” has replaced “Wellness” as the catch-all employee retention buzzword. But what is engagement, exactly? It’s more than just building a killer physical workspace that employees want to perform their work in day to day - it’s building a cultural rapport of give and take; one where employees feel they can add to and be an active part of a brand's forward momentum.
Disengaged employees make up a startling 71% of the workforce in the US - those employees leave havoc in their wake, through negativity, decreased output, and absenteeism. Many employers believe that parting ways with difficult employees will improve their workforce, but the unfortunate reality is that the discontent moves with the departing employee, and can tarnish a company’s reputation with potential talent, and within their industry.
So, given the challenges of building and retaining a staff filled with top talent, what is a company to do? It’s crucial to create a culture of communication and accountability from the top-down. To champion and foster a value-based business, empowering senior leadership to set strategic and cultural goals, and encourage employees to communicate and take action to help meet those goals openly.
Join us to learn top-down strategies for fostering a killer company culture, no matter the company model.
In this session you will learn:
- What employee engagement looks like
- How to hold employees accountable for goals and their outcomes
- The importance of transparency
- Ways to create business value through culture
- How to harness the talents of all personality types
- Tactics to put ideas into action
*Gallup Management Journal's semi-annual Employment Engagement Index
Good to-great sydney business awards finalist breakfast with greg hayesHayes Knight
Hayes Knight hosted a special breakfast presentation on Wednesday 17th August 2011 at Establishment in Sydney.
Greg Hayes, Director of Hayes Knight delivered this presentation to over 50 finalists, and covered some of the specialist strategic planning techniques and know-how he has gained through years of working with enterprises going through a structured growth phase.
Presentation given at the McInerney Saunders Annual Networking Event 2011.
Read the blog post here:
http://www.mcinerneysaunders.ie/blog/budget-2012-event/
Operations excellence infographic - innovate vancouverInnovate Vancouver
A brief overview of operations/service excellence and how it relates to the strategic & operations planning & implementation process
Travis Barker, MPA GCPM
Innovate Vancouver
Consulting@innovatevancouver.org
10 Questions to Ask at Business MeetingJoan Braatz
Are you new to role? Have you just joined a new company? Are you attending meetings with leadership and feel intimidated to participate? These are 10 Questions that can be asked at a business meeting. Be prepared AND be seen by leadership as a valuable, contributing member.
Mech/ Merchandise /Revenue/Gross Profit/Margin/Dollars/Data/Ecommerce/Omnichannel/Retail
Business of Customer Success: Investor and Board PerspectiveGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - Business of Customer Success: Investor and Board Perspective - is focused on how Customer Success must be thought of as much more than just a functional area of a SaaS or Subscription business. Nick Mehta, CEO of Gainsight, and Ajay Agarwal of Bain Capital Ventures, outlined what your board and leadership are looking for at a high-level and how Customer Success plays a significant role in reaching those goals.
The reality of Software-as-a-Service (SaaS) is that Customer Success must be a tightly-coupled part of your overall business model, or long-term success is in jeopardy. This presentation shows you how to leverage Customer Success to put the odds back in your favor.
Creating a Culture of Engagement: The ROI of Transparency and CommunicationAnne Stefanyk
In the last few years, “Engagement” has replaced “Wellness” as the catch-all employee retention buzzword. But what is engagement, exactly? It’s more than just building a killer physical workspace that employees want to perform their work in day to day - it’s building a cultural rapport of give and take; one where employees feel they can add to and be an active part of a brand's forward momentum.
Disengaged employees make up a startling 71% of the workforce in the US - those employees leave havoc in their wake, through negativity, decreased output, and absenteeism. Many employers believe that parting ways with difficult employees will improve their workforce, but the unfortunate reality is that the discontent moves with the departing employee, and can tarnish a company’s reputation with potential talent, and within their industry.
So, given the challenges of building and retaining a staff filled with top talent, what is a company to do? It’s crucial to create a culture of communication and accountability from the top-down. To champion and foster a value-based business, empowering senior leadership to set strategic and cultural goals, and encourage employees to communicate and take action to help meet those goals openly.
Join us to learn top-down strategies for fostering a killer company culture, no matter the company model.
In this session you will learn:
- What employee engagement looks like
- How to hold employees accountable for goals and their outcomes
- The importance of transparency
- Ways to create business value through culture
- How to harness the talents of all personality types
- Tactics to put ideas into action
*Gallup Management Journal's semi-annual Employment Engagement Index
Good to-great sydney business awards finalist breakfast with greg hayesHayes Knight
Hayes Knight hosted a special breakfast presentation on Wednesday 17th August 2011 at Establishment in Sydney.
Greg Hayes, Director of Hayes Knight delivered this presentation to over 50 finalists, and covered some of the specialist strategic planning techniques and know-how he has gained through years of working with enterprises going through a structured growth phase.
Presentation given at the McInerney Saunders Annual Networking Event 2011.
Read the blog post here:
http://www.mcinerneysaunders.ie/blog/budget-2012-event/
Operations excellence infographic - innovate vancouverInnovate Vancouver
A brief overview of operations/service excellence and how it relates to the strategic & operations planning & implementation process
Travis Barker, MPA GCPM
Innovate Vancouver
Consulting@innovatevancouver.org
Fabrication of Automatic Guided Vehicle Ajith Aravind
Automatic Guided vehicle (AGV) is a part of flexible manufacturing system. Now a days large manufacturing industries use the transportation systems foe various transportation purposes. various types of AGVs are available. Manufacturing and installation of this system is a tough task. The vehicle is designed according to the need and type of transportation, material to be transformed etc.
Business is not just about selling and making money. Successful businesses understand that they need to have a balanced view of their business at any given time. That includes an understanding of their customer base, an assessment of their staff, their processes as well as their sales pipeline and financial state.
However, in many cases, business owners and managers are so busy making sales and meeting orders that they may not have time to sit back and review the state of their business and ask the right questions at the right time.
This presentation will help you understand how to:
Develop short- mid- and long-term business, sales and marketing goals and related objectives
Prepare your corporate Mission and Vision statement
Understand brand positioning and its importance
Recognize ideal target clients
Determine competitive factors that affect your market position
Define the elements that will shape your marketing budget
MNsearch Event - "Success Stories in Digital Marketing"
Presented by Nick Noble, Digital Marketing Manager, Versique
Focus area: PPC
An inside look at the playbook that took one eCommerce company’s AdWords account to the big league of results. We’ll count down the top 10 plays that made the account great. This is a Wednesday night highlight that you won’t want to miss.
Do you know where your business is headed in 2014? Are you planing to expand your product/ service offerings; explore new marketing channels; host a major event or hire new employees? No matter what you plans, it’s important to establish a documented list of goals to not only to focus your team on a clear set of priorities, but also, set expectations so you don’t get distracted by the flavor of the month. With a document list of goals you are 47% more likely to complete your plans. Let me show you how to plan for 2014 and beyond.
Balanced Scorecard, A Comprehensive Guide Upendra K
The Balanced scorecard is a management system that enables organizations to clarify their vision and strategy and translate them into action.
Provides an organization with feedback of both the internal business processes and external outcomes, which allows for continuous improvement of strategic performance and results.
Nerve center of an enterprise
The term “scorecard” signifies quantified performance measures and “balanced” signifies the system is balanced between:
Short-term and long term objectives
Financial and non-financial measures
Lagging and leading indicators
Internal and external performance perspectives
The concept of the balanced scorecard was first touted in the Harvard Business Review in 1992 in a paper written by Robert S Kaplan and David P Norton.
The paper introduced the idea of focusing on human issues as well as financial ones, and measuring performance across a much wider spectrum than businesses had done before.
Kaplan and Norton published their ideas in full in The Balanced Scorecard: Translating Strategy into Action in 1996 and it became a business bestseller.
The balanced scorecard is centered on four performance metrics or perspectives:
Customers
Internal processes
Financial
Learning and growth
When implemented properly, each one of these perspectives contains four subparts consisting of
Objectives
Measures
Targets
Initiatives
What is a Balanced Scorecard - This presentation provides an overview of the Balanced Scorecard. The Balanced Scorecard is a methodology that works from the top down. Starting with a company Mission and Vision, translating that into a Strategy with linked Objectives, Metrics and Initiatives.
How to Write and Submit an Award-Winning Pyramids EntryPRSANJ
Have you wondered why your PRSA NJ Pyramid Award entry didn't make the cut? Are you too intimidated by the entry process to submit? Have no fear: We have the tips and secrets you need for success.
Are you an experienced B2B sales leader who feels the need for better revenue forecasts? Believe it or not, the solution may not be in a new CRM process or in the hiring of a new team member. There is a LOT of information in your current sales pipeline waiting to be unlocked. You can do that with little changes and lots of discipline.
The balanced scorecard is a very useful tool in measuring performance within an organization and also for communicating an organization's strategic plan to it's employees. This slides will provide HR enthusiasts and professionals with a basic knowledge of what a balanced scorecard is and basic steps to develop one.
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
3. What is a Balanced Score
Card?
• Lists and compares current performance level with
the targeted performance level
o Where are we are where do we want to be?
4. What is on a Balanced
Score Card?
• External and Internal customer satisfaction
• Bottom line financial contribution
• New business contribution
• Associate turnover
• New product development
5. How do we use a
Balanced Score Card?
• As the year progresses, we measure
and record where we actually are in
relation the targeted levels
• Identifies the customers’ value need
and how to support them
o What does the customer need and how do we
get there?
6. Why is a Balanced Score
Card Helpful?
• Aligns performance measures with the
activation of strategies that affect any
particular metric
o Identifies what strategy is resulting what outcome
o Able to adjust
• Everyone knows the goals—focused on the
future!
o Strengthen customer relationships
o Create more organization advocates
o Creates a higher level of accountability
