So often we sell qualitative research by the unit – x number of depth interviews done in this way, and y number of groups done that way. But different people respond to research approaches differently. What if we could design our research projects together with participants, doing it in the best way that works for them? Wouldn’t that lead to deeper insight for us too? Well yes! We’d like to take you through Qual Street’s trade-mark methodology ‘Person 1st’ – how we do it, why we do it, and the benefits everyone gets from putting people at the heart of the qualitative process.
Creating conditions for meaningful research participationKelly Ann McKercher
In the customer experience world, we often talk about understanding and strengthening the experience customers have with our products and services.
What about the research experience?
Understanding what constitutes meaningful and worthwhile research experiences allows us to hold ourselves and our research partners accountable. It’s up to us to empathise with, understand and create the relevant conditions for participants to contribute in the ways meaningful for them.
Design Thinking and Public Sector Innovation Ben Weinlick
Ben Weinlick of Think Jar Collective gave a keynote for the Canada Conference Board Public Sector Innovation conference on how human centered design thinking can be a game changer for service and system innovation in the public and social sectors.
Presentation about the importance of conversation given at the Scottish Knowledge Management Network meeting held at the Subsea7 offices in Aberdeen on 3 February 2011.
Creating conditions for meaningful research participationKelly Ann McKercher
In the customer experience world, we often talk about understanding and strengthening the experience customers have with our products and services.
What about the research experience?
Understanding what constitutes meaningful and worthwhile research experiences allows us to hold ourselves and our research partners accountable. It’s up to us to empathise with, understand and create the relevant conditions for participants to contribute in the ways meaningful for them.
Design Thinking and Public Sector Innovation Ben Weinlick
Ben Weinlick of Think Jar Collective gave a keynote for the Canada Conference Board Public Sector Innovation conference on how human centered design thinking can be a game changer for service and system innovation in the public and social sectors.
Presentation about the importance of conversation given at the Scottish Knowledge Management Network meeting held at the Subsea7 offices in Aberdeen on 3 February 2011.
Creating a Healthy Digital Culture: How empathy can change our organizationsDomain7
We often think of empathy as an abstract, emotional concept, maybe even see it as a weakness in an organizational context. This presentations suggests that empathy might be our greatest secret weapon to changing our organizations to become higher-performing, more innovative, better places to work, serving happier customers.
From #NowWhat15, http://nowwhatconference.com/
Creating a Healthy Digital Culture by Kevan Gilbert (Now What? Conference 2015)Blend Interactive
Now that your new site is up, it’s the time to think for long-term. Next year, will you still be the only champion for change? Or will everyone from leadership to front-line workers embrace the power of digital? Was this web project just short-term relief work to solve itchy problems, or is it part of a pattern of thoughtful, iterative growth? Discover tools, approaches and facilitation tactics to help transform your organization into a culture of digital excellence.
Pello Talk on Diversity & Unconscious BiasWeArePello
In addition to helping creative businesses successfully invest in their people to survive and thrive; Pello's goal is to partner with our clients to raise awareness around unconscious bias and its implications on business and people so we can help create a more diverse, successful and sustainable creative industry.
As a UX designer, Joe Bond is interested in using peer-to-peer mentorship as a primer for creating inclusive, active local design communities. He talks about his own experiences in creating communities to meet and learn from people that are solving meaningful problems in a variety of design disciplines and methodologies.
On the 10th of October the first official Refugee Academy meeting took place. Fronnie Biesma (Stichting Ondertussen) presented us a collection of stories and experiences from the past about reception and integration of newcomers. Afterwards and based on this presentation there was a public debate with interesting input.
We gathered community leaders and a remarkable diversity of storytellers, to use the "collective story harvest" method as a way to practice listening across differences. Part of the 2018 Pittsburgh Inclusive Innovation Week. A blog post describing the workshop in more detail is here: http://www.fitassociates.com/blog/listening-to-difference
Discussing the challenges of communication that affect us all and techniques to help you be more effective
- Six Thinking Hats
- Thinking Fast & Slow
- Cognitive bias / confirmation bias
This talk was last given at DevRelCon in London, December 2016.
Language, Spirituality, the Body and LeadershipPaul Gibbons
A brief talk on holistic leadership development. First, linguistic ontology - how does language shape reality for leaders and followers. Second, spirituality - how does meaning-making, and the search "outside oneself" affect leaders and followers. Third, what role does the body play in leadership.
A talk given at the International Leadership Association - with two appended case studies.
B+A and Management Today came together for a Leadership Lessons Live session where participants wrote a book together in 40 minutes. "Innovate or Die" focuses on the challenges business face during Covid-19, and the attempts taken to overcome them. This is the digital version of the book. If you'd like your own print version, or would like to learn more about what B+A do, contact elliot@bandaequals.com
31 Persuasive Essay Topics • JournalBuddies.com. 10 Daring Persuasive Argumentative Essay Topics - Academic Writing Success. Beautiful Best Persuasive Essay Topics ~ Thatsnotus. Persuasive essay: sentence starters in 2021 | Essay writing skills .... 013 Good Persuasive Essay Topics Example ~ Thatsnotus. A Guide to Crafting Persuasive Academic Essays and 20 Persuasive Essay .... Outline For Persuasive Essay Template | PDF. 50 Free Persuasive Essay Examples (+BEST Topics) ᐅ TemplateLab. This persuasive writing pack includes a range of worksheets and .... FREE 7+ Persuasive Speech Examples in PDF | MS Word. persuasive writing | Persuasive writing, Writing a persuasive essay .... Persuasive Writing Topics For 4Th Graders. 100 Persuasive Essay Topics. Good persuasive essay topics for middle school. Persuasive, as well as .... 30 best images about Persuasive essay on Pinterest | Daily 5 stations .... Samples Of Persuasive Essays For College. 10 Amazing Persuasive Speech Ideas For College 2023. Persuasive Essay Writing Topics. Topics To Write A Persuasive Essay On. 10 Fabulous Good Ideas For A Persuasive Speech 2023. Persuasive Essay Topics Fifth Grade Topics - 60 Persuasive Essay and .... 5th Grade Persuasive Writing Topics Good Topics For Persuasive Essay Good Topics For Persuasive Essay
The future of market research is disrupted and hybridized. This is our perspective of the best methods for immersive, imaginative, intimate and interconnected research programs.
Participants are for life, not just your survey!Juliet Pascall
Participants are for life not just your survey! Thank you R-Net for the opportunity to talk to some of the bright young minds in the market research about being more human in every day research. We all know that better engagement leads to better insight so our goal with this presentation was to get the ball rolling and to challenge some of the traditional market research beliefs and practices. We would love to know what you think or if you have any ideas of your own to share?
Science or Creativity- Which is Qualitative Research’s Best Friend - PepsicoMerlien Institute
at Qualitative360 Asia Pacific 2014
1-2 October 2014, Singapore
This event is proudly organised by Merlien Institute
Check out our upcoming events by visiting http://qual360.com/
The State of AI in Insights and Research 2024: Results and FindingsRay Poynter
This presentation from Ray Poynter of NewMR shares the findings from the latest NewMR study.
The study looks at the use of Artificial Intelligence in insights and research, including a deeper dive into the topic of Synthetic Data.
Find out how many people are using AI, how many are testing it, what they are doing, and what people think about Synthetic Data.
And, hear about where AI and research might be in two year’s time.
Listen to the recording of this presentation via NewMR.org/Play-Again, and also access other presentations from NewMR on all things market research, insight, and AI.
ResearchWiseAI - an artificial intelligence driven research data analysis toolRay Poynter
This presentation was delivered as part of the NewMR 'State of AI and Insights 2024' webinar event, April 2024.
This presentation highlights the expanded range of tools available from ResearchWiseAI – an AI tool that summarises research findings from surveys.
Questions for the team? Email us at support@researchwiseai.com or visit our website: https://researchwiseai.com/
Visit NewMR.org/Play-Again to listen to this presentation recording , and access the other presentation in this webinar event.
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Creating a Healthy Digital Culture: How empathy can change our organizationsDomain7
We often think of empathy as an abstract, emotional concept, maybe even see it as a weakness in an organizational context. This presentations suggests that empathy might be our greatest secret weapon to changing our organizations to become higher-performing, more innovative, better places to work, serving happier customers.
From #NowWhat15, http://nowwhatconference.com/
Creating a Healthy Digital Culture by Kevan Gilbert (Now What? Conference 2015)Blend Interactive
Now that your new site is up, it’s the time to think for long-term. Next year, will you still be the only champion for change? Or will everyone from leadership to front-line workers embrace the power of digital? Was this web project just short-term relief work to solve itchy problems, or is it part of a pattern of thoughtful, iterative growth? Discover tools, approaches and facilitation tactics to help transform your organization into a culture of digital excellence.
Pello Talk on Diversity & Unconscious BiasWeArePello
In addition to helping creative businesses successfully invest in their people to survive and thrive; Pello's goal is to partner with our clients to raise awareness around unconscious bias and its implications on business and people so we can help create a more diverse, successful and sustainable creative industry.
As a UX designer, Joe Bond is interested in using peer-to-peer mentorship as a primer for creating inclusive, active local design communities. He talks about his own experiences in creating communities to meet and learn from people that are solving meaningful problems in a variety of design disciplines and methodologies.
On the 10th of October the first official Refugee Academy meeting took place. Fronnie Biesma (Stichting Ondertussen) presented us a collection of stories and experiences from the past about reception and integration of newcomers. Afterwards and based on this presentation there was a public debate with interesting input.
We gathered community leaders and a remarkable diversity of storytellers, to use the "collective story harvest" method as a way to practice listening across differences. Part of the 2018 Pittsburgh Inclusive Innovation Week. A blog post describing the workshop in more detail is here: http://www.fitassociates.com/blog/listening-to-difference
Discussing the challenges of communication that affect us all and techniques to help you be more effective
- Six Thinking Hats
- Thinking Fast & Slow
- Cognitive bias / confirmation bias
This talk was last given at DevRelCon in London, December 2016.
Language, Spirituality, the Body and LeadershipPaul Gibbons
A brief talk on holistic leadership development. First, linguistic ontology - how does language shape reality for leaders and followers. Second, spirituality - how does meaning-making, and the search "outside oneself" affect leaders and followers. Third, what role does the body play in leadership.
A talk given at the International Leadership Association - with two appended case studies.
B+A and Management Today came together for a Leadership Lessons Live session where participants wrote a book together in 40 minutes. "Innovate or Die" focuses on the challenges business face during Covid-19, and the attempts taken to overcome them. This is the digital version of the book. If you'd like your own print version, or would like to learn more about what B+A do, contact elliot@bandaequals.com
31 Persuasive Essay Topics • JournalBuddies.com. 10 Daring Persuasive Argumentative Essay Topics - Academic Writing Success. Beautiful Best Persuasive Essay Topics ~ Thatsnotus. Persuasive essay: sentence starters in 2021 | Essay writing skills .... 013 Good Persuasive Essay Topics Example ~ Thatsnotus. A Guide to Crafting Persuasive Academic Essays and 20 Persuasive Essay .... Outline For Persuasive Essay Template | PDF. 50 Free Persuasive Essay Examples (+BEST Topics) ᐅ TemplateLab. This persuasive writing pack includes a range of worksheets and .... FREE 7+ Persuasive Speech Examples in PDF | MS Word. persuasive writing | Persuasive writing, Writing a persuasive essay .... Persuasive Writing Topics For 4Th Graders. 100 Persuasive Essay Topics. Good persuasive essay topics for middle school. Persuasive, as well as .... 30 best images about Persuasive essay on Pinterest | Daily 5 stations .... Samples Of Persuasive Essays For College. 10 Amazing Persuasive Speech Ideas For College 2023. Persuasive Essay Writing Topics. Topics To Write A Persuasive Essay On. 10 Fabulous Good Ideas For A Persuasive Speech 2023. Persuasive Essay Topics Fifth Grade Topics - 60 Persuasive Essay and .... 5th Grade Persuasive Writing Topics Good Topics For Persuasive Essay Good Topics For Persuasive Essay
The future of market research is disrupted and hybridized. This is our perspective of the best methods for immersive, imaginative, intimate and interconnected research programs.
Participants are for life, not just your survey!Juliet Pascall
Participants are for life not just your survey! Thank you R-Net for the opportunity to talk to some of the bright young minds in the market research about being more human in every day research. We all know that better engagement leads to better insight so our goal with this presentation was to get the ball rolling and to challenge some of the traditional market research beliefs and practices. We would love to know what you think or if you have any ideas of your own to share?
Science or Creativity- Which is Qualitative Research’s Best Friend - PepsicoMerlien Institute
at Qualitative360 Asia Pacific 2014
1-2 October 2014, Singapore
This event is proudly organised by Merlien Institute
Check out our upcoming events by visiting http://qual360.com/
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The State of AI in Insights and Research 2024: Results and FindingsRay Poynter
This presentation from Ray Poynter of NewMR shares the findings from the latest NewMR study.
The study looks at the use of Artificial Intelligence in insights and research, including a deeper dive into the topic of Synthetic Data.
Find out how many people are using AI, how many are testing it, what they are doing, and what people think about Synthetic Data.
And, hear about where AI and research might be in two year’s time.
Listen to the recording of this presentation via NewMR.org/Play-Again, and also access other presentations from NewMR on all things market research, insight, and AI.
ResearchWiseAI - an artificial intelligence driven research data analysis toolRay Poynter
This presentation was delivered as part of the NewMR 'State of AI and Insights 2024' webinar event, April 2024.
This presentation highlights the expanded range of tools available from ResearchWiseAI – an AI tool that summarises research findings from surveys.
Questions for the team? Email us at support@researchwiseai.com or visit our website: https://researchwiseai.com/
Visit NewMR.org/Play-Again to listen to this presentation recording , and access the other presentation in this webinar event.
AI-powered interviewing: Best practices from YasnaRay Poynter
This presentation is Part 2 of 2.
Join us as we explore how AI can be used to supercharge your qualitative research.
Enjoy two presentations, the first presentation is shared by Ray Poynter from NewMR, who is looking at AI and Qual: The Story So Far.
The second presentation, this presentation, is Part 2 of 2 from Fastuna and Yasna, and shows how Yasna can be used to create AI-powered interviewing. Their presentation is called 'AI-powered interviewing: Best practices from Yasna'.
To listen to the recordings for both presentations in this webinar, visit NewMR.org/Play-Again.
Artificial Intelligence and Qual: The Story So FarRay Poynter
This presentation is Part 1 of 2.
Join us as we explore how Artificial Intelligence can be used to supercharge your qualitative research.
Enjoy two presentations, the first (this presentation) is shared by Ray Poynter from NewMR, who is looking at AI and Qual: The Story So Far.
The second presentation, Part 2 of 2 is from Fastuna and Yasna, and shows how Yasna can be used to create AI-powered interviewing. Their presentation is called 'AI-powered interviewing: Best practices from Yasna'.
To listen to the recordings for both presentations in this webinar, visit NewMR.org/Play-Again.
State of Research Insights in Q1, 2024 from NewMRRay Poynter
Join us as Ray Poynter of NewMR presents the latest updates from NewMR’s study into the state of insights. This is the third wave in an ongoing series, where NewMR checks on topics such as:
- How optimistic are insight professionals?
- What are they most positive about?
- What are their main worries?
Ray will present the latest findings in the context of the two waves from 2023.
Ray will also present information about the skills people are seeking to learn and their preferences for face-to-face events.
We will also share a link for you to download the NewMR report into Optimism in the insights and research ecosystem.
In the final section of the webinar, Ray will illustrate how he used the AI-powered ResearchWiseAI tool to kick start his analysis.
Access the event recording via NewMR.org/Play-Again
Presented by Daniel Fazekas, Bakomo Social.
Social intelligence research possesses the capability to capture, analyze, and interpret the myriad factors influencing how consumers align themselves with product categories and brands, with special focus on their underlying dynamics.
By capturing unfiltered opinions across social media, this type of research unveils the process with which consumers can shift their perspectives, influenced by the opinions of others, influencers, news, and even misinformation. The talk by Daniel Fazekas shares examples of the volatile nature of consumer mindset across consumer categories and geographies.
This presentation is part of the Story Time: Narrative Research forum event, hosted and produced by the Irrational Agency and NewMR, bringing together leading proponents of commercial narrative research across disciplines, to share how organisations can use story to generate unique and impactful insights.
To listen to the presentation, and access the recording, visit NewMR.org/Play-Again
While nearly every participant is willing to answer our questions in market research, very few actually share what’s really happening inside their minds. By leveraging insights from the field of narrative psychology, Kristian A. Alomá, PhD, an academic and practitioner in the field, will demonstrate how consumers really think about brands and the role narratives play in that thought process. He’ll break down what that means for businesses and market researchers and how we can move past surface-level answers and get to the rich stories driving consumer behavior.
This presentation is part of the Story Time: Narrative Research forum event, hosted and produced by the Irrational Agency and NewMR, bringing together leading proponents of commercial narrative research across disciplines, to share how organisations can use story to generate unique and impactful insights.
To listen to the presentation and access the recording, visit NewMR.org/Play-Again.
Narrative Exploration of New Categories at MondelēzRay Poynter
As part of the Story Time: The Narrative Research Forum event, Steph Shaarwi (Irrational Agency) and Maura Collins-Titone (Mondelēz) discuss and share how Mondelēz used narrative research to identify emerging category trends and leverage that information to shape new propositions.
This presention is part of the Story Time: Narrative Research forum event, hosted and produced by the Irrational Agency and NewMR, bringing together leading proponents of commercial narrative research across disciplines, to share how organisations can use story to generate unique and impactful insights.
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Join Ray Poynter, Alexandra Kuzmina, and Lisa Wilding-Brown as we investigate key topics for insights and research, including:
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- Quality & Fraud Trends; What is happening and what are the implications
- Automating Research; What can we automate and what are the implications
The recordings from this presentation can be found via NewMR.org/Play-Again
Join our panel of experts on NewMR as we explore:
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- How should client insight teams be more efficient, more effective, and impactful in the rooms where the decisions are made?
- What do experiments with avatars tell us about data collection, how should we conduct and interpret experiments, and what are the next steps?
Access the recording to this webinar via NewMR.org/Play-Again
Presented by Ray Poynter
In this webinar, Ray Poynter provides a summary of the key trends that are shaping the world of insights. Addressing questions such as:
- What is really happening in insights with AI?
- What is happening in the field of Synthetic Data?
- What is happening with data quality?
- What forces outside market research are shaping insights?
- What are the key skills that people should be developing?
- What plans should you be making for 2024?
To access the presentation recording, visit NewMR.org/Play-Again
Learn how we can embrace Research Thinking to build skills, develop research capabilities and capacity, and demonstrate the power and value of human research professionals.
Research Thinking can serve as a unifying concept that describes the strengths and capabilities that researchers have and how researchers add value, or what we can think of as a researcher’s superpowers.
The recording of this presentation can be access via NewMR.org/Play-Again.
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In this presentation, Ray focuses on the short-term picture for research and insights;
what will change, what will stay the same, and what are the big issues when it comes to the impact of Artificial Intelligence.
The recording of this presentation can be access via NewMR.org/Play-Again.
From Words to Wisdom: Unleashing the Potential of Language Models for Human-C...Ray Poynter
Presenter: Paul Watts, Director, Product Management at Forsta
With the rapid adoption of AI technologies like ChatGPT into insight platforms, companies face the challenge of finding the right balance between harnessing the power of generative AI and navigating the well-documented pitfalls associated with a technology that is still in its infancy.
In this session, Paul provides valuable insights on the potential benefits and downsides of this technology, and he will explore how a hybrid model can effectively leverage the strengths of both humans and technology.
By embracing a human-centered approach, we showcase a compelling use case from the Forsta labs, demonstrating how insight professionals can effortlessly explore their datasets using natural-language questioning.
Furthermore, we discuss the future implications of this technology and the exciting possibilities it holds for data exploration.
To access the recording of this presentation, visit NewMR.org/Play-Again
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Alex Orap, YouScan’s Founder & Chief Growth Officer, shares practical examples of how Insights Copilot can be used for quick qualitative insights; what are some of the best practices, as well as current limitations, of using this new generative AI tool for the market and consumer research.
The recording of this presentation can be access via NewMR.org/Play-Again.
Using Generative AI to Assess the Quality of Open-Ended Responses in SurveysRay Poynter
Presented by Karine Pepin.
An enormous amount of time and resources are devoted to improving data quality in survey research.
The quality of open-ended responses has become a critical factor for researchers in evaluating the validity of each participant. Reading through open-ended responses is a time-consuming task that has been difficult to automate.
While most tools are capable of identifying obviously inappropriate responses such as gibberish and profanity, they generally lack the ability to effectively assess the quality of the content.
With its ability to understand context and user-friendliness, Generative AI opens up opportunities for researchers to automate this laborious cleaning process.
During this session, you will be presented with a practical use case demonstrating how GPT was utilized to efficiently clean open-ended responses on a large scale.
Access the presentation recording via NewMR.org/Play-Again
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Codeit have been involved in Verbatim Coding and Machine Learning for the last 7 years.
In this presentation, they share their research on the use of Generative AI for coding market research verbatim responses, and their experiments using Generative AI to automate the coding process.
They also discuss the strengths and limitations of this as a coding tool, the role of human oversight in the process, and the potential for customized machine learning models working alongside it.
The highlights the importance of human expertise and the use of GPT as a labour-saving tool rather than a complete replacement for humans in the market research process.
Access the presentation recording via NewMR.org/Play-Again.
Using Generative AI to bring Qualitative Capabilities to Quantitative SurveysRay Poynter
Presented by Phil Sutcliffe from Next Intelligence.
Open-ended answers in surveys can be disappointing, failing to deliver the insight that researchers hope for.
Often the answers given are descriptive at best and uninformative or complete gibberish at worst.
The advent of large language models (LLM's) and generative AI has brought great opportunity to change this.
We now have the capability to use AI to probe within quantitative surveys.
With the correct training of the generative AI models, probes can be returned that are relevant to what the participant has just said and the context of the original open-ended question.
Further enhancements allow the researcher to probe on specific aspects of the participant’s response, in a similar way to how a moderator would in a depth discussion.
No longer do researchers need to be frustrated that quant surveys only provide the ‘what’, with AI probing, you can now understand the ‘why’ as well and do this at scale and speed.
Access the presentation recording via NewMR.org/Play-Again
How AI / ChatGPT Drives Business GrowthRay Poynter
Hao, the Founder of HaoLifeLab, is an entrepreneur with over 10 years of experience specializing in integrating Digital, AI & Insight.
In this presentation, he discusses how to embrace the AI/ChatGPT revolution. This session will cover the following topics, which have been presented to international companies such as L’Oreal, Alibaba, Bytedance, and Mars:
– Hindsight: Learn to use established AI tools effectively
– Insight: Understand AI’s impact on the insight industry
– Foresight: Learn how to transform yourself and your company with AI
Listen to the full presentation at NewMR.org/Play-Again
Tech for tech’s sake? Learnings from experiments with AI in consumer researchRay Poynter
MMR’s in-house tech innovation team NOVA, has been exploring, interpreting, and experimenting with emerging technology with a sole focus to uncover the kind of tech that will make a tangible difference to the quality and depth of insight.
The presentation outlines the latest experimentations with practical application of AI and LLM’s: conversing with consumers at scale with chatbots, in-the-moment data capture with voice technology, unstructured data analysis, increasing survey engagement and improving data quality with AI avatars.
Insights from case studies conducted alongside leading FMCG brands will highlight the advantages and limitations of these technologies, with a particular focus on product and packaging development and testing.
Listen to the full presentation at NewMR.org/Play-Again.
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Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
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Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
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4. 4
Qualitative research is uniquely able to dig deeper…
Shining a light on what it’s like to be a particular type of person
By understanding people’s lived experience
5. 5
But, there are constraints on how deep we can go
Obviously, time and money are limitations we have to work within
6. 6
And, we do groups and depths in ‘units’
X number of groups; depths that last so many minutes
7. 7
The approach is predetermined before we’ve met
participants
The approach doesn’t take into consideration how individuals prefer to communicate
Typically, there isn’t enough time and space for people to fully express themselves
We don’t yet know what we could explore with them/ about them…
8. 8
This can lead to a bias in the types of people we talk to
We tend towards people who ‘fit’ the process…
Chatty, articulate, reliable, easy to understand…
And that has implications for diversity and inclusion
9. 9
But, we can now do better!
Thanks to…
…technology
…a greater emphasis on diversity and inclusion
…seeing participants as ‘human beings’ rather than consumers
10. 10
Introducing a new, improved version of qualitative
research… that really does dig deeper and get further….
Person 1st
11. 11
What is Person 1st?
We co-produce with participants how we’ll do research
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Dawn’s affiliative approach (guilty mums)
dawn wrote 6 months ago
I am with you all on the guilty mum front, I always feel guilty where my kids are concerned
and always wish I had dealt with a situation a different way but I so not think we would be
Human if we did not feel this way and it proves how much we really do care.
2Quote
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Stories
Seeing the man on the bus and comparing him to where
Dennis is now
“I saw him on the train. He clearly works
in the City now, he made it there from
being a sales consultant at O2, and
‘Dennis’ is still where he was 7 years ago,
absolutely no improvement... it is so
embarrassing.”
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CONVENIENCE FUSSY FAMILY DIETING HIGHER HEALTH
FOODY
FUSSY FAMILY
FOODY DIETING
DIETING
FUSSY FAMILY
Hand picked participants: thinking diversity and inclusion
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Deep, not broad (e.g. 10 people, 8 hours each = 80 hours)
Minimum number of participants but the maximum time
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There is a process, fieldwork typically lasting a couple of
weeks…
ZOOM LAUNCH
Group briefing
ESTABLISHING
INTERVIEW
We meet each
person individually
CO-DESIGNING
TASKS
What works for them?
RESEARCH TEAM
ANALYSIS
Explore themes
FINAL TASK
ALLOCATION
Day 1
Day 2
Days
3-7
Days
3-7
Days
8-16
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Help them understand their commitment
“the project will run for two weeks, we’ll be asking you to spend 4-8 hours of your
time, and you’ll get £80-£150 for your efforts”
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Free research tools makes this feasible, affordable…
With thanks to Insight Platforms… mike@insightplatforms.com
On-line groups, bulletin
boards, diaries
Asynchronous groups SMS prompted tasks
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The overriding upside… It puts the participant at the heart
of the process
We go deep so participants are truly seen, heard & understood
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Great for discovering what you don’t know you don’t know
It’s a kind of ‘big qual’: hours of material and insight ‘touch points’ to sift through to
deliver really profound insight
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It can take a 360 degree approach
‘show me how you shop, cook, eat’
or with money, explore saving, planning & spending
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It can explore both the individual and group dynamics
Talking to just them, or pulling in their household/ friends and family too.
Talking to the cohort together… in groups/ WhatsApp chats etc.
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The main downside is that it’s pretty intense
Intensity for researchers and participants
Participants can become ‘attached’ because of
the amount of contact
Researchers have to set and police the
boundaries. The fieldwork process is constantly
being negotiated
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A certain amount of bravery is required
The cost per participant can be high,
e.g. £20-30k for 10 people
Researchers and clients have to trust
the process and believe insight will
emerge
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It’s for specific projects… not every project
Ideal when you need to understand the lived experience in an expansive way. What it’s like to…
Be a middle-
aged man
Live with a
condition like
insomnia
Manage
money
Manage a
blended family
Snack
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What we love about it…
We truly ‘get’ them
It feels authentic
We know we’ve plumbed the depths
We have real confidence in our
feedback to clients
“This work has had huge impact
on our marketing and category
teams they just ‘got’ the
insights immediately, in a way
that I have rarely seen before”
(Senior Insight Manager)
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Dedication to the Answer
Kath@qual-street.co.uk
www.qual-street.co.uk
07738 180529
@qualstreet
42. 42
Q & A
Ray Poynter
NewMR
Ambreen Aziz
Qualitative Street
Kath Rhodes
Qualitative Street