Kelly Ann McKercher
Personal Information
Organization / Workplace
Innovate Change LtdLocation
Auckland, New Zealand New ZealandOccupation
Social Innovation Project Lead at Innovate ChangeIndustry
NGO / Public Service
Website
www.optimalusability.com/About
Kelly Ann thrives on complexity and the challenge of helping businesses better understand, and subsequently enhance their service experiences. Not only for their customers, but for their staff too. With her roots in design innovation and cultural anthropology, Kelly Ann is a passionate advocate of co-creation, critical design thinking and helping organisations to help themselves through building their internal service design and social innovation capabilities. She has experience ideating brand new services as well as evaluating and helping to improve those that already exist. Kelly Ann has worked across a diverse set of business challenges from social development, financial services, ag...