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Avaya anixter event
The document discusses Avaya's collaboration solutions portfolio refresh, including new versions of Avaya Aura components like Communication Manager and Session Manager, as well as new collaboration solutions like Avaya Flare Video Collections and Avaya one-X Communicator. It also provides roadmaps for products like CS1000 and promotes various Avaya solutions.
Avaya anixter event
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- 2. ©2010. All rightsreserved. Portafolio de UC Visión de Avaya: UC centrado en usuario, no en dispostivo Avaya Aura CM 6.0, SM, SBC Avaya UC portfolio, incluyendo Modular Messaging Nuevas soluciones de colaboracion Avaya – Avaya Flare™ Video Collections – Avaya Aura™ Collaboration Server – Avaya one-X Communicator 6.0 – Avaya Video Conferencing Solution CS1000 & BCM roadmap Promociones 2
- 3. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 3 Visión de Avaya Centrada en las personas Cambiando las experiencias de usuarios centradas en los documentos hacia las centradas en las personas con las herramientas correctas y el contexto para todos los usuarios y procesos Entregar Comunicaciones Empresariales en Tiempo Real, centradas en las personas
- 4. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. Aproximación Estratégica a la Visión Entregar aplicaciones de valor en áreas de crecimiento Entregar una experiencia Innovadora Actualizar la infraestuctura a un ambiente basado en sesiones 4© Avaya Inc. 2010. All rights reserved.
- 5. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. Cumpliendo con la Estrategia Lanzamientos de Julio 2010 Launches Entregar aplicaciones de valor en áreas de crecimiento Entregar una experiencia Innovadora Actualizar la infraestuctura a un ambiente basado en sesiones 5© Avaya Inc. 2010. All rights reserved. Presence Services 6.0 One-X Communicator 96x1 Client Portfolio Aura CM & SM 6.0 SBC 6.0 CS1000 migration (7.0) Conferencing 6.0 Messaging 6.0 ACE 2.2
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- 7. ©2010. All rightsreserved. 7
- 8. ©2010. All rightsreserved. Phase I Closed System Avaya AuraTM Delivers: Fundamental Change in Communications Phase II Extending Access Access anywhere, from any device, to any application Phase III
- 9. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. Avaya AuraTM a Fundamental Change in Communications 9 Avaya AuraTM Traditional PBX Users tied to network and location PBX Network and device independent to flexibly connect users, applications and systems enterprise-wide © Avaya Inc. 2010. All rights reserved. Service Provider Network SBC SIP Trunks Application Feature Servers Avaya Aura TM Communication Manager Messaging User Collaboration Group Collaboration Contact Center Social Networking
- 10. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 10
- 11. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 11 Avaya Aura 6.0 Session Border Controller Session Manager 6.0 Orquestacion y Escala 11 Avaya Aura™ System Platform 6.0 Avaya Aura™ Session Border Controller - Avaya Aura™ Communication Manager 6.0 Avaya Aura™ Session Manager 6.0 Avaya Aura™ System Manager 6.0 Avaya Aura™ Presence Services 6.0 Avaya Aura™ Communication Manager
- 12. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. Collaboration Solutions Collaboration Solutions Application & Services Integration Voice/Video Services Presence Services Session Manager System Manager Interaction Solutions Interaction Solutions Performance Analytics Performance Analytics Data Infrastructure Data Infrastructure Communications Infrastructure Communications Infrastructure ClientsClients Video Endpoints Video EndpointsDeskphonesDeskphones Avaya Agile Communication Environment (ACE)Avaya Agile Communication Environment (ACE) Unified Communications Roadmap Strategy Reference Architecture • Evolve to common management and analytics • Leverage common Avaya Aura™ Presence and Instant Messaging • SIP-based routing services and sequenced application access with Session Manager Commitment to open multivendor solutions ACE accelerates Avaya Aura™ business application integration Evolve to common SIP phones, clients, video solutions Extend & grow current CS, CM and leverage data networking Evolve to common collaboration and messaging applications © Avaya Inc. 2010. All rights reserved. 12
- 13. ©2010. All rightsreserved. Today: Very difficult to administer many different dial-plans and systems © 2009 Avaya Inc. All rights reserved. 13 Tomorrow: One Enterprise Dial Plan for all systems Centrally Managed Avaya Aura architecture migration benefits
- 14. ©2010. All rightsreserved. Today: Significant monthly Telecommunications expenses Tomorrow: Global least-cost routing, reduce location-specific trunking Avaya Aura architecture migration benefits
- 15. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 1515 Avaya AuraTM 6.0 PSTN ACME SBC SIP Trunks TDM Trunks CM Evolution Srv o o o MM MX VP Access Connection Application Avaya one-X® & SIP Endpoints 3rd Party SIP Terminals 3rd Party PBX App App En Avaya AuraTM Session Mgr SM SM System Manager SM CS1K CM Feature Server
- 16. ©2010. All rightsreserved. 16 Session Manager Curriculum Vitae
- 17. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 17 * Avaya Aura Branch Edition includes Application Enablement Services without an additional fee
- 18. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 18 G450 Gateway
- 19. ©2010. All rightsreserved. 19 Avaya Unified Communications Portfolio Video,Audio, Web Conferencing Messaging Group CollaborationGroup Collaboration Deskphone Portal Communicator Mobile Speech Agent User CollaborationUser Collaboration Communications Infrastructure Servers, Gateways, Virtualization, Networks Communications Infrastructure Servers, Gateways, Virtualization, Networks Communication Manager Communication Manager System Manager System Manager Application Enablement Application Enablement PresencePresence Session ManagerSession Manager Avaya Aura™
- 20. ©2010. All rightsreserved. 20 Avaya Unified Communications Portfolio Video,Audio, Web Conferencing Messaging Group CollaborationGroup Collaboration Deskphone Portal Communicator Mobile Speech Agent User CollaborationUser Collaboration Communications Infrastructure Servers, Gateways, Virtualization, Networks Communications Infrastructure Servers, Gateways, Virtualization, Networks Communication Manager Communication Manager System Manager System Manager Application Enablement Application Enablement PresencePresence Session ManagerSession Manager Avaya Aura™
- 21. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 21
- 22. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 22 Avaya one-X™ 96xx Deskphone IP/SIP Enhanced user productivity –Extend Call –Microsoft Outlook Calendar Integration –Presence of users displayed in telephone contact list –SIP Visiting User Increased customizability Security and enterprise integration Simple usability, making users moreSimple usability, making users more productive:productive: –Unique embedded speech based dialingUnique embedded speech based dialing engineengine –Ability to assign features to softkeysAbility to assign features to softkeys –Back up contacts from MS Outlook andBack up contacts from MS Outlook and other applications to a USB driveother applications to a USB drive
- 23. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 23 Headquarters Building Avaya VPNremote Phone Avaya IP Telephones with integrated VPN client Allows remote phones to operate securely with any broadband connection: –Home office / Teleworkers –Home agents –Disaster recovery, Business Continuity scenarios Result: Superior Telephone Experience –Especially for those in telephone intensive positions –Superior sound quality, reliability of communications –Familiar features – speaker, mute, transfer, etc –Simple to configure, easy to maintain Public Internet DSL or Cable ModemHome Home Router Avaya Communication Manager Avaya, Cisco, Juniper VPN Gateways 9600 IP Phone VPNremote firmware Laptops, other endpoints
- 24. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 24
- 25. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 2525 96x1 - Target end Q4 Availability 96089608 9621G9621G 9641G9641G9611G9611G Touch screen No No Yes Yes Color No Yes Yes Yes Display 3.8 3.5 4.3 4.7 Switch 10/100 GigE GigE GigE USB No Yes No Yes Bluetooth No No No Yes Wideband Handset* headset Handset*, headset Yes Yes Speaker Yes Yes Yes-Wideband Yes-Wideband Button Mod Int. Yes Yes No Yes
- 26. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved.© 2009 Avaya Inc. All rights reserved. 26 Serie 96xx 9600 Series IP Deskphones Walkup Everyday Essential Navigator Agent 9650C 9650 SBM24 9650 9620L 9630G 9640 /9640G 9620L /9620C 9650 9650C 9670G 9620L 9641G9621G 9608 9611G
- 27. ©2010. All rightsreserved. 27 Avaya Unified Communications Portfolio Video,Audio, Web Conferencing Messaging Group CollaborationGroup Collaboration Deskphone Portal Communicator Mobile Speech Agent User CollaborationUser Collaboration Communications Infrastructure Servers, Gateways, Virtualization, Networks Communications Infrastructure Servers, Gateways, Virtualization, Networks Communication Manager Communication Manager System Manager System Manager Application Enablement Application Enablement PresencePresence Session ManagerSession Manager Avaya Aura™ IPSoftphone
- 28. ©2010. All rightsreserved. 28 Avaya IP Softphone
- 29. ©2010. All rightsreserved. 29 Avaya IP Softphone – Configuration Modes Work at home, on the road, and at your desk with the same phone number and features as your telephone Windows PC-based telephone application for control & audio: – VoIP (Road Warrior) mode • Your PC becomes the telephone at your extension and supplies VoIP – Multi-phone (Telecommuter) mode • Your PC controls your extension • Audio is directed to any telephone that can be called from your CP/CM – Shared Telephone mode • Your PC shares control with your extension’s IP or DCP telephone • Your IP or DCP telephone supplies the audio On the road… At desktop… At home…
- 30. ©2010. All rightsreserved. 30 Avaya IP Softphone
- 31. ©2010. All rightsreserved. 31 Avaya IP Softphone Work at home, on the road, and at your desk with the same phone number and features as your telephone Windows PC-based telephone application for control & audio – Roadwarrior, Telecommuter or Shared Control Desktop integration: – Click-to-dial from IE or Microsoft Outlook contacts – Contact screen-pops on incoming call Optional Video Add-in ELF
- 32. ©2010. All rightsreserved. 32 Avaya Unified Communications Portfolio Video,Audio, Web Conferencing Messaging Group CollaborationGroup Collaboration Deskphone Portal Communicator Mobile Speech Agent User CollaborationUser Collaboration Communications Infrastructure Servers, Gateways, Virtualization, Networks Communications Infrastructure Servers, Gateways, Virtualization, Networks Communication Manager Communication Manager System Manager System Manager Application Enablement Application Enablement PresencePresence Session ManagerSession Manager Avaya Aura™
- 33. ©2010. All rightsreserved. 33 Avaya one-X®Communicator Next-generation softphone client for Avaya Unified Communications that provides end users access to communications capabilities through a standalone client.
- 34. ©2010. All rightsreserved. 34 Introducing One-X Communicator New Generation Unified Communications Client Intelligent Presence Aggregated across Avaya and Microsoft Office Communicator Voice and Video Calls and Conferencing Intuitive Access to Messaging, Conferencing, Contacts, Call History, Usage Modes SIP and IP in Single Standard Interface
- 35. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 35 © 2008 Avaya Inc. All rights reserved. Messaging – Visual Voicemail Click to play, delete Rich caller-id leveraging corporate directory Leverages Avaya Modular Messaging Integrated with communication history Voice Mail - Type (Voice) - State (Read, Unread) Voice Mail - Type (Voice) - State (Read, Unread)
- 36. ©2010. All rightsreserved. 36 Desktop Integration Adds communication capabilities to common desktop tools, like Microsoft® Office Communicator and IBM Lotus Sametime.
- 37. ©2010. All rightsreserved. 37 Avaya’s Unified Communications Solution: Unified Desktop
- 38. ©2010. All rightsreserved. 38 Avaya Unified Communications Portfolio Video,Audio, Web Conferencing Messaging Group CollaborationGroup Collaboration Deskphone Portal Communicator Mobile Speech Agent User CollaborationUser Collaboration Communications Infrastructure Servers, Gateways, Virtualization, Networks Communications Infrastructure Servers, Gateways, Virtualization, Networks Communication Manager Communication Manager System Manager System Manager Application Enablement Application Enablement PresencePresence Session ManagerSession Manager Avaya Aura™
- 39. ©2010. All rightsreserved. 39 Avaya one-X® Portal (Additional Server Required) Web-based software solution that provides users with: – Control of telephony, conferencing, messaging, and mobility administration – Access to corporate and personal contact information
- 40. ©2010. All rightsreserved. 40 40 Introducing One-X Portal Browser-based Unified Communications Client Access Telephony, Messaging, Conferencing, Contacts, Logs Aggregated Presence across Avaya and Microsoft Office Communicator Multiple User Modes Optimize Connectivity and Presence
- 41. ©2010. All rightsreserved. 41 Intelligent Presence Aggregated Avaya + Microsoft® Office Communicator presence Status -Available -Busy -Unavailable -Out of office -Offline (automatic or user selected) Status -Available -Busy -Unavailable -Out of office -Offline (automatic or user selected) Mode -Office -Home -Mobile -Traveling Mode -Office -Home -Mobile -Traveling Customizable Presence Customizable Presence Channel Status (phone, IM, video) -Available -Conditional -Unavailable Channel Status (phone, IM, video) -Available -Conditional -Unavailable System Message -Away -On a call -In a conference -Hosting conference -In a meeting -Out of office System Message -Away -On a call -In a conference -Hosting conference -In a meeting -Out of office
- 42. ©2010. All rightsreserved. 42 Avaya Unified Communications Portfolio Video,Audio, Web Conferencing Messaging Group CollaborationGroup Collaboration Deskphone Portal Communicator Mobile Speech Agent User CollaborationUser Collaboration Communications Infrastructure Servers, Gateways, Virtualization, Networks Communications Infrastructure Servers, Gateways, Virtualization, Networks Communication Manager Communication Manager System Manager System Manager Application Enablement Application Enablement PresencePresence Session ManagerSession Manager Avaya Aura™ ExttoCell
- 43. ©2010. All rightsreserved. 43 Extension to Cellular (ETC) (aka EC500) Delivers one-number access by enabling calls bound for employees’ business numbers to ring simultaneously on their office phones and up to four mobile (or home) phones.
- 44. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 44 Extension to Cellular 8.0Extension to Cellular 8.0 All Other Devices
- 45. ©2010. All rightsreserved. 45 Extension to Cellular 500: One Number / One Voicemail and Seamless Transition between Office/Mobile Public Licensed Mobile Network Internal or external call Communications Manager launches call to associated mobile phone Ringing Ringing Messaging IP PBX Soft / hard Phone 1. Simultaneous Ringing Pick up the one you want 2. Single Voice Mail box Integrated with email & fax 3. PBX features accessible – oneX Mobile (Telephony Features) uses a GUI, but Extension to Cellular requires access codes. 4. System recognizes user's mobile number - translated to user's name apply rights & priority – hide mobile number bridge desk phone – friendly to other users 5. Seamlessly transfer calls from Mobile to Desk and Vice-Versa Since calls are bridged, simple to switch 6. With Dial-by- PBX PBX feature access, Leverage infrastructure
- 46. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 46 •High cost •No PBX feature access •Not leveraging infrastructure IP Call •Low cost •PBX feature access •Leverage infrastructure Cellular Deskphone Caller ID Outgoing Calls: Leveraging Telephony Infrastructure to maintain corporate identity and control costs Without Dial-by-PBXWithout Dial-by-PBX With Dial-by-PBXWith Dial-by-PBX Extension to Cellular Extension to Cellular
- 47. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 47 One-X Mobile Telephony FeaturesOne-X Mobile Telephony Features
- 48. ©2010. All rightsreserved. 48 one-X Mobile for WM (Telephony) User Interface It’s an Avaya Dialer! • Replaces Microsoft Dialer Easily Switches between Business & Personal Modes! Easily Enable / Disable EC
- 49. ©2010. All rightsreserved. 49 one-X Mobile for WM (Telephony) User Interface Making Calls is Seamless & Simple “Click to Dial” Mid-Call Handling is Easy Easily Place Call on Hold to Answer Another Call Dial Pad Entry Call Log Pocket Outlook Contacts Pocket Outlook Meeting Invites Pocket Outlook Email Exchange Remote Directory Look Up Bluetooth Headset Support Call Hold Transfer Conference Drop Last Party
- 50. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 50 •High cost •No PBX feature access •Not leveraging infrastructure IP Call •Low cost •PBX feature access •Leverage infrastructure Cellular Deskphone Caller ID Outgoing Calls: Leveraging Telephony Infrastructure to maintain corporate identity and control costs Without Dial-by-PBXWithout Dial-by-PBX With Dial-by-PBXWith Dial-by-PBX Extension to Cellular Extension to Cellular
- 51. ©2010. All rightsreserved. 51 Avaya Unified Communications Portfolio Video,Audio, Web Conferencing Messaging Group CollaborationGroup Collaboration Deskphone Portal Communicator Mobile Speech Agent User CollaborationUser Collaboration Communications Infrastructure Servers, Gateways, Virtualization, Networks Communications Infrastructure Servers, Gateways, Virtualization, Networks Communication Manager Communication Manager System Manager System Manager Application Enablement Application Enablement PresencePresence Session ManagerSession Manager Avaya Aura™
- 52. ©2010. All rightsreserved. 52 Avaya One-X® Mobile (Additional Server Required) Software client family that enables mobile device access to advanced features.
- 53. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 53 One-X Mobile UC FeaturesOne-X Mobile UC Features
- 54. ©2010. All rightsreserved. 54 Internet PSTN Dialing via the PBX Encrypted signaling Call Initiation request Two call legs setup Calls bridged together Voice One-X Mobile Server Avaya CM Data Call Joined In Seamlessly to User Avaya one-X Mobile Overview
- 55. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 55 Call Control Managing Inbound PBX Calls Via a one-X Mobile UC Features, choose the device on which you’d like to receive enterprise calls1
- 56. ©2010. All rightsreserved. 56 Receive calls on selected phone2 Office Extension Mobile Phone Home Office Enterprise Voicemail You can also simulring up to 5 devices …the call is sent to the selected phone…the call is sent to the selected phone + + Why it’s valuable: It’s mobile You control presence Compliance Manage turnover Reduces costs: 30% of mobile calls take place in office Callers dial one number Control Inbound Calls
- 57. ©2010. All rightsreserved. 57 Block Non-VIP Callers1 …receive calls VIPs only2 …your phone rings Unknown person calls or Non-VIP calls… …answered directly by voicemail with no interruptionClient calls… VIP Screening
- 58. ©2010. All rightsreserved. 58 Listen to new and saved voice messages directly from the mobile device View an email-like inbox of received corporate voicemail messages with contact information, length of message, and time of message View an email-like inbox of received corporate voicemail messages with contact information, length of message, and time of message Select one or more messages within the inbox to save, delete, or hear Select one or more messages within the inbox to save, delete, or hear Hear the message(s) immediately without dialing into the enterprise voicemail platform* Hear the message(s) immediately without dialing into the enterprise voicemail platform* Why it’s valuable: No need to navigate touch-tone maze It’s visual and its dynamic Reduces costs Visual Voicemail Accessing Enterprise Voicemails
- 59. ©2010. All rightsreserved. 59 Search Corporate Directory and remotely initiate calls from office extension Search the Corporate Directory1 Desktop phone initiates a call to designated phone, then to the selected person2 one-X Mobile Corporate Directory Search Criteria Search Results Desk phone automatically calls… Why it’s valuable: Company directory available while remote Money: savings on roaming and international calls Compliance First Second Corporate Directory & CallBack
- 60. ©2010. All rightsreserved. 60 View all calls made to and from desk extension and remotely initiate callback Call Logs1 Desktop phone initiates a call to designated phone, then to the selected person 2 Desk phone automatically calls… First Second Call Logs
- 61. ©2010. All rightsreserved. 61 Easy Mobile Switcher Synchronized Call Logs Visual Voicemail Corporate Directory Access VIP Screening Sophisticated Call Routing Any* phone = Office phone Dial by Extension Location based Presence Keep my Mobile # private UC Application Integration: Extending Unified Communications to the Mobile Worker
- 62. ©2010. All rightsreserved. 62 Avaya Unified Communications Portfolio Video,Audio, Web Conferencing Messaging Group CollaborationGroup Collaboration Deskphone Portal Communicator Mobile Speech Agent User CollaborationUser Collaboration Communications Infrastructure Servers, Gateways, Virtualization, Networks Communications Infrastructure Servers, Gateways, Virtualization, Networks Communication Manager Communication Manager System Manager System Manager Application Enablement Application Enablement PresencePresence Session ManagerSession Manager Avaya Aura™
- 63. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 63 Messaging SolutionMessaging Solution
- 64. ©2010. All rightsreserved. 64 Administration – In the Office Communications is Essential! Provide call answering when people cannot, do not, or should not – Find me, Follow Me, or Hide me – Notify on Message Arrival • SMS, SMTP, Message Push, Call, or MWI Mailbox to mailbox communications – One to one and one to many – Manage and personalize message delivery One number and One mailbox Outlook Client
- 65. ©2010. All rightsreserved. 65 •Find Me •Redirects unanswered calls to a series of telephone numbers. If you do not answer at any telephone number in the list, the caller is prompted to leave a voice mail message. •Call Me •You will be called at a designated telephone number when you receive messages that meet a certain criteria •Notify Me •Notification to an e-mail address of messages in your mailbox. •Automatic or Caller Requested •Personalized Message Waiting •You choose when you want to see a MWI light •Web Client & Text to Speech • Access emails from any phone or any PC or phone Provide Callers the Service They Deserve Web Client
- 66. ©2010. All rightsreserved. 66 Avaya Unified Communications Portfolio Video,Audio, Web Conferencing Messaging Group CollaborationGroup Collaboration Deskphone Portal Communicator Mobile Speech Agent User CollaborationUser Collaboration Communications Infrastructure Servers, Gateways, Virtualization, Networks Communications Infrastructure Servers, Gateways, Virtualization, Networks Communication Manager Communication Manager System Manager System Manager Application Enablement Application Enablement PresencePresence Session ManagerSession Manager Avaya Aura™
- 67. ©2010. All rightsreserved. 67 © 2007 Avaya Inc. All rights reserved. Sales/Professional Road Warrior Access Emails through Your Phone Be productive even without access to your computer! • Text to Speech • Access emails from any phone
- 68. ©2010. All rightsreserved. 68 “Schedule an appointment” “Read my urgent e- mail message” oneX Speech Access Having Your Own Speech Assistant “How many messages do I have?” “List my appointments” “Call Mike Preston at his office…Avaya come back” c c
- 69. ©2010. All rightsreserved. 69 Avaya Unified Communications Portfolio Video,Audio, Web Conferencing Messaging Group CollaborationGroup Collaboration Deskphone Portal Communicator Mobile Speech Agent User CollaborationUser Collaboration Communications Infrastructure Servers, Gateways, Virtualization, Networks Communications Infrastructure Servers, Gateways, Virtualization, Networks Communication Manager Communication Manager System Manager System Manager Application Enablement Application Enablement PresencePresence Session ManagerSession Manager Avaya Aura™
- 70. ©2010. All rightsreserved. Avaya Aura™ Conferencing Standard Edition 6.0 70 Qué hay de nuevo? – Simplified and packaged multimedia audio, web, video (2H10) conferencing; formerly Avaya Meeting Exchange – Packaged Enterprise Edition 4Q10 Por qué es importante? – More rapid conferencing deployments enabling proven customer ROI Puntos claves – Audio bridge, web conferencing, web portal, reservations, management and other tools all virtualized on a single server with System Platform – 500 concurrent audio + web sessions (typically ~7,500 employees) – Integration with Microsoft, IBM, Adobe web conferencing, plus Avaya one-X®
- 71. ©2010. All rightsreserved. 71 Avaya Unified Communications All Inclusive Delivering Value to the Business Consumer
- 72. ©2010. All rightsreserved. Soluciones de Avaya de Colaboración de Próxima Generación 72
- 73. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. People-centric Business Communications From core architecture to user experiences to business impact Customers Partners Suppliers Avaya one-X® Avaya one-X® Communicator Avaya Video Conferencing Solution Avaya Flare™ Experience Avaya Managed Video Services Avaya Professional Services Power Communicator Visual Communicator Desktop Communicator Mobile Communicator © Avaya Inc. 2010. All rights reserved.
- 74. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 7474 Contenido del lanzamiento de Septiembre Avaya Flare Experience 96X1 w/ Flare Experience Avaya AuraTM Collaboration Server One-X Communicator 6.0 Avaya Desktop Video Device Avaya Video Conferencing Solutions Avaya Video Professional & Managed Services
- 75. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. Desktop Video Device Hardware •Spotlight user interface •Large HD monitor •Multi-touch screen •High quality audio and video conferencing •Enterprise portability •Fully integrated UC experience •Innovative user experience •Spotlight user interface •Large HD monitor •Multi-touch screen •High quality audio and video conferencing •Enterprise portability •Fully integrated UC experience •Innovative user experience •Docking station with I/O ports and cable mngt •Dual Gigabit Ethernet LAN ports •RJ11 Headset and handset jacks •Two USB 2.0 ports •Integrated Sub-Woofer •WiFi and 3G/4G modem ready •Docking station with I/O ports and cable mngt •Dual Gigabit Ethernet LAN ports •RJ11 Headset and handset jacks •Two USB 2.0 ports •Integrated Sub-Woofer •WiFi and 3G/4G modem ready 75
- 76. ©2010. All rightsreserved. 76 Desktop Video Device Portable Docked
- 77. ©2010. All rightsreserved. What is the Avaya Flare™ Experience ? 77 The power of Avaya Aura™ video collaboration … at your fingertips!
- 78. ©2010. All rightsreserved. What is the experience? Action Oriented 78 People Centric Social Media Aware Contextually Aware It is your perceptions and responses that result from use Media Transparent Naturally Collaborative Feature1.swf Feature2.swf Feature3.swf
- 79. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. Avaya End-to-End Video Conferencing Enterprise Worker Small Workgroup Medium-Large Conf Room Avaya Video Anne L Coulombe, Global Video Solutions April, 2010 Avaya Video Anne L Coulombe, Global Video Solutions April, 2010 Integration with H.323 systems Complete Video Solution • End-to-end low cost HD video, Low bandwidth • Avaya Aura™ for registration, administration, management • Partner provided displays • Content sharing • Integration with other enterprise users & video systems Avaya Desktop Video Device Avaya one-X® Communicator © Avaya Inc. 2010. All rights reserved.
- 80. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. Avaya Video Conferencing Solution Avaya 1000 Series Full family of easy to use and deploy SIP- based HD video endpoints Add any 20”-65” HDMI HDTV Single-display, dual-display, content sharing Point-to-point, multi-point, built-in MCUs Click-to-video with handheld remote Centralized Avaya management Connect directly to Avaya Aura™ Session Manager 6.0 Interoperate with existing H.323 video systems through Avaya Aura™ Avaya Video Anne L Coulombe, Global Video Solutions April, 2010 Avaya 1010 Avaya 1020 Avaya 1040 2 displays, 4-port MCU Avaya 1030 2 displays Avaya 1050 2 displays, 8-port MCU 80
- 81. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. Avaya Video Conferencing Topology (Big picture) (1) Avaya Aura Communication ManagerR6.0, Deployed in Evolution Mode, SIP-H.323 Video Gateway Session Manager Avaya Aura™ Core Session Manager Avaya one-X® Communicator SIP Avaya 10x0 SIP Video Endpoints SIP Environment Avaya Desktop Video Device H.323 Clients Avaya Aura™ Communication Manager Polycom H.323 Environment Polycom CMA Evolution Server (1) Avaya System Manager Polycom RMX (H.323) © Avaya Inc. 2010. All rights reserved. 81
- 82. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 8282 Soluciones de Avaya de Colaboración de Próxima Generación Contenido de Septiembre Avaya Flare Experience 96X1 w/ Flare Experience Avaya AuraTM Collaboration Server One-X Communicator 6.0 Avaya Desktop Video Device Avaya Video Conferencing Solutions Avaya Video Professional & Managed Services
- 83. ©2010. All rightsreserved. Qué es? All of Avaya Aura 6.0 core on one server (S8800) Connects to existing H.323 or SIP communications systems Supports up to 50 end points (20 video) Qué es? All of Avaya Aura 6.0 core on one server (S8800) Connects to existing H.323 or SIP communications systems Supports up to 50 end points (20 video) Valor al Cliente Enables trials of Avaya Flare™ , Avaya Video Conferencing Solution and other SIP-based applications Can “front end” existing environments for initial targeted users Valor al Cliente Enables trials of Avaya Flare™ , Avaya Video Conferencing Solution and other SIP-based applications Can “front end” existing environments for initial targeted users Puntos Claves Low cost (~$20K), low footprint Easy to deploy with standard Avaya Aura System Platform tools Puntos Claves Low cost (~$20K), low footprint Easy to deploy with standard Avaya Aura System Platform tools Avaya Aura™ Collaboration Server 83
- 84. ©2010. All rightsreserved. CS1000 & BCM roadmap 84
- 85. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. Legacy Meridian CS 1000 MCS 5100 BCM/SRG Branches CS 2100 SL-100 Legacy DEFINITY Evolutionary Path for Every Customer Communication Manager AS 5300 Avaya Aura™ Service Providers AppsAppsAppsApps AppsApps All current systems can be SIP connected Lower costs, accelerate new application deployment, and serve customers everywhere Multivendor Integral 55 (Germany/EMEA) © Avaya Inc. 2010. All rights reserved. 85
- 86. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved.© Avaya Inc. 2010. All rights reserved. 86 CS 1000 Roadmap Jan 2010 Q1/11 Avaya Aura™ CS 1000 R6 (today) CS 1000 R7.0 R7.5 Upgrades and Extensions Meridian1 upgrade AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Q4/10Q3/10 Q2/11 Access Element Session Mgr 6.0 Session Mgr 6.1 Application & Services Integration Voice/Video Services Presence Services Session Manager System Manager Extend value with Avaya Aura™ Compelling ROI Shared SIP applications Common User interfaces 1100/1200 SIP phones Avaya Aura™ ready Continue to add CS 1000 phones and systems
- 87. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. CS 1000 Single Site Migration to Avaya Aura ™ • Meridian1 and CS 1000E/M get current, leverage PASS / PASS+ • Add IP /Avaya Aura ready user devices, 1120E/1140E/1150E/1165 E/ 1220/1230 IP Deskphone Extend Applications • Upgrade and migrate to current CallPilot 5 SU x, plan adoption of Avaya Aura Conferencing • Continue/add Mobility: Mobile extension, 2050 IP Softphone • Upgrade to CS 1000 Rls 7.5 • Add Avaya Aura Session Manager • Add ACE , Sequenced applications Strategic Path • Continued support for existing investments • Evolve with Avaya Aura Avaya Aura SIP Interoperable (SIP-13, July/10) © Avaya Inc. 2010. All rights reserved.
- 88. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. Avaya Aura Integration Roadmap Function/Role CS 1000 Rls 6.0 CS 1000 Rls 7.0 CS 1000 Rls 7.5 with Nov Avaya Aura Rls SIP Based Contact Centre NGCC 1.0 NGCC 1.0 NGCC 2.0 IVR MPS, AVP MPS, AVP AVP, MPS CEBP ACE ACE ACE Multimedia Conferencing NMC, MCS 5100, MX Avaya Aura Conferencing, NMC Avaya Aura Conferencing Unified Messaging CallPilot, Avaya Aura Messaging, Modular Messaging CallPilot, Avaya Aura Messaging, Modular Messaging CallPilot, Avaya Aura Messaging, Modular Messaging Centralized Routing NRS, Session Manager NRS, Session Manager Session Manager Branch Routing, Virtual Office NRS NRS Session Manager Mobility MC3100, Mobile Extension MC3100, Mobile Extension with Avaya I-Phone-Lite app MC3100, Mobile Extension with Avaya I-Phone-Lite app Media Services TDM based MAS Based Avaya Media Services CS 1000/CM SIP Interop Voice Voice SIP Peering Features : Voice, IM & Video Presence Solution CS 1000 Presence Server CS 1000 Presence Server Avaya Aura Presence Service IP Clients 11xx, 12xx w/ CS 1000 (UniStim/SIP),or w/ Avaya Aura Session Manager/CMFS (SIP) 11xx, 12xx w/ CS 1000 (UniStim/SIP),or w/ Avaya Aura Session Manager/CMFS (SIP) 11xx, 12xx w/ CS 1000 (UniStim/SIP),or w/ Avaya Aura Session Manager/CMFS (SIP) Multimedia Softclient IP SP 3456 IP SP 3456 One-X Communicator Management Solutions UCM/SubMgr UCM/SubMgr System Manager with UCM/SubMgr IBM Sametime Sametime 8.0.2 (SAS), Sametime 8.5.1 (ACE) Sametime 8.0.2 (SAS), Sametime 8.5.1 (ACE) Sametime 8.5.1 (SAS, ACE) Microsoft OCS & Exchange OCS 2007, OCS 2007 R2, UM Exchange 2007 OCS 2007, OCS 2007 R2, UM Exchange 2010* OCS 2007 R2, OCS Wave 14, UM Exchange 2010* Implicit User - Sequenced Applications N/A N/A Supported – CS 1000/Session Manager© Avaya Inc. 2010. All rights reserved.
- 89. ©2010. All rightsreserved. Communication Server 1000 Evolution Meridian 1 Communication Server 1000 Communication Server 1000 Release 7.0 Software / COTS Communication Server 1000 Release 7.X AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement 89 © Avaya Inc. 2010. All rights reserved. • More Open, Simple and Secure • Increased Scalability to 40,000 Users per Server • Full SIP - Line, Trunk, Video, Media, Mobility • Software Centric with LINUX and COTS • Geographic Redundancy and Resiliency • Avaya Aura™ Integration
- 90. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. Communication Server 1000 Release 7.0 Unified Communications Survival SIP Gateways Eco-system Unified Management & Security Performance IP Attendant Console High Scalability Solution Applications OpenOpen – SimpleSimple – SecureSecure – ResilientResilient 90 © Avaya Inc. 2010. All rights reserved. AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement
- 91. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. Open • Network Wide IP Media Services • SIP Line & Trunk progression • Contact Centre Integration • Integrated IM and Presence • Enhanced IP Call Recording • IPv6 • Call Server & Signaling Server Co-Residency • Continued Integration with Microsoft & IBM UC Secure • Integrated SIP Trunk Bridge • Intra-System Signaling Security (ISSS) Enhancements • Enhanced Security Management • Security Domain Manager (SDM) Improvement • UCM Security Server Demote Resilient • Automatic Data Replication • Survivable SIP Media Gateways • Increased capacity • Removal of distance limitations • Enterprise Converged Branch • Design for Operability • New High performance Hardware Simple • Centrally Managed High Scalability Solution • System Capacity increases • Centralized Management (TM retirement) • Simplified Deployment & Configuration • IP Attendant Console • Incoming & Internal CLID Customization • IP Line Enhancements CS 1000 Release 7.0 Content Summary August 2010 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement 91 © Avaya Inc. 2010. All rights reserved.
- 92. ©2010. All rightsreserved. CS 1000 Clients IP Clients Portfolio 2050 IP Softphone for Windows Mobile 3100 Mobile Communicator Desktop 2000 Series IP Deskphone 1100 Series IP Deskphone1200 Series IP Deskphone 2050 IP Softphone Mobilit Clients 1535 IP Deskphone 2033 IP Conference Phone ConferencingVideo 3456 UC Client 6100 Series WLAN Handset s 2007 IP Deskphone 1210 IP Deskphone 1220 IP Deskphone 1230 IP Deskphone LCD Module LED Module 1110 IP Deskphone 1120E IP Deskphone 1140E IP Deskphone 1150E IP Deskphone Exp’n Module1165E IP Deskphone 92 © Avaya Inc. 2010. All rights reserved. AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement 6120 6140 WLAN Handsets Simple Expansion Module 2000 Series IP Deskphone
- 93. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. Meridian1/CS 1000 Technology Refresh to Avaya Aura • Leverage Avaya Software Migration and legacy phone trade-in promotions • Rapidly migrate older systems and users directly to Avaya Aura • Extend with new collaboration, user interfaces and applications; ie. Modular Messaging/Avaya Aura Messaging, Meeting Exchange/Avaya Aura Conferencing and one-X® Strategic Path • Investments direct to Avaya Aura SIP-based architecture • Ready for next gen solutions and business transformation • Implement business transformation processes (ACE)
- 94. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 94 The Markets We Serve UC CC SME Data Small & Medium Enterprise Enterprise Midsize Enterprise Services
- 95. ©2010. All rightsreserved. SME Communications Day One Portfolio was: 95 TDM/Key Systems Hybrid IP PBX SIP Software Declining Growing Projected Growth Avaya PARTNER® Avaya Integral 5 Avaya Norstar Avaya IP Office Avaya BCM Avaya SCS
- 96. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. SME Communications Roadmap 96 Innovation: Products Will adapt to other environments for differentiated value Innovation: Products Will adapt to other environments for differentiated value Investment Protection: Products Will Converge with IP Office into best of breed solution Investment Protection: Products Will Converge with IP Office into best of breed solution REMAINS FOR SALE 2010 2011 Avaya BCM Feb 10Aug 09GA dates Jun 10 Nov 10 Feb 11 2009
- 97. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. Announced 3/8/10: IP Office Release 6.0 Improves User Experience for <20, Users & Channels 97 Simplified for <20 Market Improved Capacity & Resiliency Richer User Solutions ► New combination cards ► Emulation of PARTNER® experience ► Significantly reduced price point ► Multi-site networking doubles from 500 to 1,000 users ► Voice messaging now offers Back up and distributed Preferred Edition ► New video softphone ► Enhanced one-X ™ portal for IP Office ► New “Office Worker” solution ► Customizable PC Wallboard ► New Endpoints: ►9600 IP Phones ►VPN included ►1400 Digital Phones ►DECT R4 ‘Compact’ Compatible With Avaya Aura™ New Global Services Offer for SME Channels New Channel Package for Selling to Hospitality IP Office Compliant Tested Avaya Aura® Session Manager
- 98. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. Overview of IP Office – BCM/Norstar Convergence 2010 through 2011 98 BCM/Norstar Phone Integration Management Efficiency Interoperability and HW Compatibility ► IP Phone 1100 and 1200 Series sets ► Digital Phones T7000, M7000, Audioconf Unit, Door-phone ► Digital Mobility phones ► Simplified and efficient management solution for Norstar segment (Americas) ► Data Migration (Voicemail, Greetings, Announcements) ► Interoperability of BCM with IP Office, CS1000 and Aura using SIP trunks ► Public SIP trunking alignment ► Adaptable digital station expansion ► Enhanced wallmount solution ► RJ-21 connectivity 40% to 60% Investment Protection Simplifies Deployments for Channels and for Customers Best of Breed Solution
- 99. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. BCM 6.0 – Next Release cQ4 2010 99 Improved Mobility New Conference Portal ► Find me / follow me enhancements ► BCM features (park, hold, conference, transfer) on cell or home phone ► Real-time list of participants currently in the conference ► Automatically updated history of conference activity Closer to IP Office Convergence New Productivity Enhancements for Installed Base Also: •Rebranding •Caller ID Multiple business name •New text paging option Re-branding & Adding New Devices ► Avaya BCM branding ► VPN Client running on 1120E, 1140E IP Desktop phones ► No need for PC based VPN Client or VPN Router (NAT transversal) ► New version of the i2050 softphone ► Windows 7 support ► Audio Quality Enhancements ► USB/Wireless Headset Support
- 100. ©2010. All rightsreserved. Programas 100
- 101. ©2010. All rightsreserved. CALA Promotions Promotion Description Upgrade Avaya Valid until December 31st Incremental 20% Off RPL, 10 UC All Inclusive for CM SE. 50% on Modular Messaging upgrade licenses Upgrade Nortel Valid until December 31st CS1K Upgrade: 40% off WPP on Core Upgrade, 30% off WPP on IP Phones and Advanced Apps. Includes Value starter Kit: 20 SIPN , SIP3 user licenses, 10 Mobile X licenses or 10 MC3100 user licenses Technology Refresh: New Avaya Aura licenses @ Upgrade pricing. UC All Inclusive with 16XX or 96XX. 50% on Modular Messaging upgrade licenses Avaya Aura Innovator Package Valid until December 31st •S8300 package – up to 54% off RPL depending on country •S8800 (MBT) package – up to70% off RPL depending on country Data Valid until December 31st 20% additional WPP discount for registered partner on an identified opportunity. Only one partner qualifies. Deal must be >$20K WPP Contact Center Valid until December 31st •$0 cost on AVAYA IQ licenses including 2 reporting users with CMS Upgrades •5 Free Proactive Outreach licenses with Voice Portal (new or upgrade) •Advocate included in Elite R6.0 SME Valid until December 31st IP Office : up to 57% off RPL (Depending on country) Try and Buy: IP Office trial licenses at no cost for 60 days BCM: 20% off WPP Core Components, IP Sets, Messaging. 30% off WPP for Advanced Apps BCM Upgrades: 35% off WPP in Norstar to BCM50/BCM450. 20% off WPP in IP Lines/Phones. 30% off WPP in Adv. Apps. 15% off WPP in BCM200/400 4.0 to 5.0 migration Kits CS1K New Systems Valid until December 31st 30% off WPP on Core Components. 20% off WPP on Messaging, IP sets and PoE switches. 30% off WPP on Advanced Applications (UM, Mobility, CC7, IVR)
- 102. Avaya – Proprietary.Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. AnalystNDA Br iefing ©Avaya Inc.2010.Allr ights reser ved. 102 Gracias!
Editor's Notes
- #9 As I explained earlier &gt; technology change drives new benefits and innovation-as in the example I gave with the World Wide Web. Now with Aura we see a similar technological change driving innovation and benefits to Enterprise Communications - global mobility, centralized control and customized application deployment In phase 1, the telephony world of was similar to that of the mainframe - the PBX was a closed system that provided all of the functions needed &gt; it contained that application (DEFINITY in Avaya terms), the cards which managed the connections to the wires, which ended up at the phones. The range of control was the building where the PBX was located, and the phones could be as far away as the length of the wires. In phase 2, with the advent of IP Telephony, the access or phones were separated out and no longer needed to be in the same building. We migrated to a server/gateway model, where the gateways did not need to be in the same building, campus or even country as the PBX. The phones were connected back to the application thought the gateways, and these were connected via a LAN/WAN network and if that network was good enough, they could be anywhere in the world. But as with Prodigy/AOL/CompuServe, the features you could get on that phone were entirely defined by the PBX you were attached to. In phase 3, we are changing the way enterprise communications are delivered. By separating out the application from the connection management, we are allowing the features or applications that can be delivered to the phone to be more creative and more robust. These applications can be provided by Communications Manager or other feature servers that insert applications into the system. Think of the iPhone here - anyone can write an application, and as long as is written per standards, those applications can be consumed by the end user device. This provides the user with global mobility - regardless of where they connect to the system, regardless of which device they connect with, they have access to all features and applications to which they are entitled. It no longer matters where you are. The PBX you log into, does not define what you can do - it simply allows the connection back to the enterprise communications core, AURA. ANY device, ANY where, ANY time, to ANY Application. providing users with access from any device to any application
- #12 Avaya Aura™ Session Border Controller, powered by Acme Packet, a security technology for UC and CC applications that provides features required by SIP trunking & remote worker applications. Avaya Aura Communication Manger is the industry leading IP Telephony solution that thousands of businesses rely on for reliable, robust, intelligent communications that: • Delivers rich voice and video call control for a resilient, distributed network of media gateways and a wide range of analog, digital, and IP-based communication devices. Provides a real-time foundation for all sizes and types of customer solution, scaling from less than 100 users to as many as 36,000 users on a single system and to over a million users on a single network. • Continues the feature-functionality that has drawn businesses to Communication Manager for years — over 700 robust, market-leading communication features built on decades of customer collaboration and software refinement. • Includes built-in applications for mobility, contact center, messaging and auto attendant, advanced conference calling, and E911 emergency calls. • Makes video as easy as a phone call by integrating desktop and conference video including Avaya one-X® Communicator, Polycom group video systems and video- bridges, and standards based video phones including Polycom and Tandberg Communication Manager enhancements include increased user and trunk capacity per system, new media gateways and IP deskphones, and simpler connection choices that significantly reduce hardware footprints. Communication Manager can be deployed in three ways: as a traditional IP PBX, or in combination with Session Manager as a centralized “feature server” providing capabilities to individual SIP users and devices anywhere on the network, or as “evolution server” providing features and benefits to a mix environment of both SIP and NON-SIP, like H.323, Analog or Digital end points. The straight-forward evolution from existing systems to new SIP- based capabilities ensures that existing investments are protected. Avaya Aura Session Manager is a revolutionary SIP Session Manager capability that expands scale and control, while enabling exciting user capabilities. Session Manager makes it possible to use Avaya Aura to integrate and simplify existing infrastructure, combining existing PBXs and other communications systems, regardless of vendor, into a cohesive, centrally managed communications network. Avaya Aura Session Manager transforms any existing infrastructure into an on-demand service that provides any user in any location with access to a set of real-time communications services. Users can take their communications “profile” wherever they go, logging in from remote locations and getting access to their full set of preprogrammed user capabilities, from speed dials to buddy lists. This enhanced architectural flexibility allows enterprises to more rapidly deploy appropriate communications capabilities to different user groups wherever they are. Because information now flows easily with the call, Avaya Aura Session Manager eliminates the extra cost and complexity of additional Computer Telephony Integration (CTI). Through its flexible SIP capabilities, Avaya Aura provides a range of scalability and deployment options, providing for a smooth migration path from TDM and/or H.323 to SIP, allowing enterprises to deploy SIP telephony alongside existing analog, digital (DCP), and IP telephones. The overall result is increased business agility and significantly reduced telecommunications and management costs A major focus of Avaya Aura is to simplify and reduce management complexity and solution servicing. Avaya Aura System Manager provides a new common management framework that optimizes centralized management functions for provisioning, operations and fault/ performance monitoring. Avaya Aura System Manager provides an extensible, browser-based console for managing all users and system connectivity enterprise-wide. This provides one place for accessing all System Manager capabilities including user profile administration, dial plans, network routing policies and security. Over time, System Manager will become the common enterprise-wide management framework for administering users and capabilities across Avaya applications, leveraging an extensible management framework with pluggable services that make it easy to extend management to other products, applications and vendor solutions. This results in better data consistency, faster deployment, lower total-cost-of-ownership and less training. Avaya Aura also includes appropriate capabilities of the Avaya Integrated Management suite, which provides a comprehensive set of tools and web-based user interfaces for managing existing systems and networks. Avaya Aura breaks new ground in communications by integrating rich presence capabilities across the entire spectrum of communications applications — from voice calls and instant messaging to customer service and business processes. Avaya Aura Presence Services collects and disseminates rich presence from Avaya and third party sources across a diverse set of business environments, enabling users throughout the network to reach the people they need, leveraging the multiple channels of communications available to them. Already widely used for instant messaging, presence has the potential to drive new levels of business user productivity and customer care by more easily making expert resources readily available to customers and workers. Avaya Aura System Platform technology delivers simplified deployment of unified communications and contact center applications. This framework leverages virtualization technology, pre-defined templates, common installation, licensing, and support infrastructure. Avaya Aura System Platform is designed to give customers many of the benefits of virtualization without compromising performance. An Aura System Platform implementation immediately provides the benefits of cost savings through server consolidation, high availability, and hardware abstraction from the OS. Additionally, the benefits of test and development, dynamic resource scheduling, tiering, and management and deployment of applications can be achieved within a certified UC server and application pool. Upgrades and updates are simplified by simply updating the virtual machine image instead of having to deal with independent applications. Avaya Aura System Platform technology gives developers the flexibility, test and development environments to deploy UC without disrupting other applications. The platform currently supports Avaya UC applications. It also allows for customized application development using Avaya APIs.
- #15 200 locations, 6 applications TODAY: 200 dial-plans to administer, 200 SP SIP trunking integrations, 1200 application integrations, 19900 point-to-point SIP trunks, …
- #23 Avaya is developing a complete portfolio of SIP endpoints: hard/soft/mobile at right price The introduction of the SIP R2.0 is an important step in this direction. Avaya’s strategy is to make its SIP deskphone portfolio as robust as its H.323 portfolio in terms of voice features while leveraging SIP to add more value. More phones added to the portfolio with the 9620, 9630/G and 9640/G More user productivity features – we’ll discuss the mobility features of SIP visiting user and extend call later; in addition; we’re integrating with Microsoft Outlook calendar on the phone display to remind one of important events; leveraging SIP to display a user’s presence on the telephone contact list (as with soft client applications); More customization - Give the ability to Customize and personalize the phones via, for example, user interface color scheme on the 9640/G; button labels and positioning, Better Enterprise Integration, including Enterprise directory integration with one-touch dialing via LDAP support in the WML browser. Communication Manager based auto-dial buttons provide centrally administered and shared dialing short-cuts. Asynchronous on/off for SNMP enable SNMP with one command when necessary and turns it off to improve security. 802.1x using EAP MD5 or EAP TLS together with TLS and SRTP provides secure network communications. LLDP and LLDP-MED simplify installation, especially when voice and data are each assigned to their own VLAN. VMON support provides SRTP voice quality metrics to Avaya VMM for early warnings of network congestion and faults. CNA client provides network information to a CNA server SIP Visiting User means that a user can easily use another phone while visiting another enterprise site. Emergency calling, even if the phone is unregistered. More Languages: Russian, Castilian Spanish, Dutch, Italian, Simplified Chinese, Japanese and Korean (Display only) Future plans are to both expand feature set (aggregated presence, visual voice mail, IM & Chat, video) and expand choices…. ==================== More Customizability The User Interface color scheme can be customized on the 9640 and 9640G to provide improved visibility, more user enjoyment or, combined with customized faceplates, a unique enterprise appearance. Buttons labels and positions can be customized so they are easier to understand and to speed access to the most commonly used features and numbers Phone-based Speed Dials provide one-touch dialing. Contact information from Microsoft Exchange can be linked to the telephone contact list. Customizable translations for all messages and labels. More IETF standard features Local 3-way conferencing is available to reduce or eliminate the need for centralized conferencing resources. Local Call Forwarding allows a 9600 SIP Telephone to forward a call without requiring help from a proxy. Improved integration with third party infrastructure with support for more SIP Service Examples (call forwarding – all, on no answer, on busy; call transfer – attended and unattended; call hold; call management – inbound and outbound, find me) More Communication Manager features Extend a Call to your EC500 number with a single feature button. Third party Call Control to integrate with back-end applications. Transfer and Hold Recall to alert a user when a transfer has failed or a call has been on hold too long. Busy Lamp Indicator allows one user to monitor the on/off hook state of another extension and provides one-touch dialing Integration with PC video (beta/demo) More features for all environments WML Browser provides access to internet Edit dialing allows cell-phone style on-hook dialing with edit and alphanumeric capabilities. Better Enterprise Integration Enterprise directory integration with one-touch dialing via LDAP support in the WML browser. Communication Manager based auto-dial buttons provide centrally administered and shared dialing short-cuts. Asynchronous on/off for SNMP enable SNMP with one command when necessary and turns it off to improve security. 802.1x using EAP MD5 or EAP TLS together with TLS and SRTP provides secure network communications. LLDP and LLDP-MED simplify installation, especially when voice and data are each assigned to their own VLAN. VMON support provides SRTP voice quality metrics to Avaya VMM for early warnings of network congestion and faults. CNA client provides network information to a CNA server SIP Visiting User means that a user can easily use another phone while visiting another enterprise site. Emergency calling, even if the phone is unregistered.
- #24 As we will see later, these efforts are being led within Avaya by the former VPNet, which has now become Avaya MTC Technology center located in Silicon Valley 3rd major MSNI product development center Well-recognized leadership in VPN hardware and software technology Leading Avaya efforts in development of new security capabilities Development programs spanning multiple platforms across Avaya Development encompassing hardware platforms, software, and policy management Enables Flexible Workforce Solutions: Providing built-in support for communications applications that is as transparent as possible, with minimal impact on normal operations and deployment of applications. Making Security Pervasive: Security becomes an integral part of the infrastructure, designed to accommodate a wide range of communications access devices able to easily adapt to new communications models and able to scale to accommodate workforce solutions that provide multiple ways to access network resources. Reducing Complexity: As 3rd wave communications solutions enable workforce mobility, the span of the communications network will become increasingly distributed. At the same time, the management and enforcement of security policies, and the ability to remotely support such a workforce must be unified, and be able to remain centralized.
- #26 96x1 telephones build on existing 96xx functionality and user interface concepts to provide: Expanded product family to address more market segments Bringing touchscreens to other than top-end users Buttons with LEDs for some models (traditional user profiles) More models with integrated Gigabit interfaces and color New operating system, memory, etc. provide platform for feature growth (e.g. IPv6) Common platform for both SIP and H.323 (e.g. touchscreen sets) Phone Hardware Commonalities Dual position stands Wideband audio Full-duplex speakerphone Message Waiting Indicator in upper corner Interfaces: Ethernet (at least 10/100M), PC port (at least 10/100M), headset 96x1 telephones are part of the 96xx family
- #35 Avaya one-X™Communicator is next generation softphone client for Avaya Unified Communications that provides end users access to communications capabilities through a standalone client or as an integrated part of desktop productivity tools such as Microsoft® Office Communicator and Citrix Presentation Server. Provides powerful set of features in a clean, intuitive interface for Vista and XP users. Features such as intelligent presence, video, visual voicemail, visual audio/video conferencing, click-to-dial and click-to-join, as well as access to corporate directories and call logs improve workforce productivity across your enterprise. Improves productivity at the desktop by driving more frequent and more intense interactions between and among employees and customers by making it very easy to &quot;click-to-communicate“. Provides an easy way to enable workers to work from virtually any location. Encourages end-user adoption of advanced communications features.
- #36 Visual access to voice messages with the ability to filter and sort means that messages don’t have to be managed in a sequential order. Workers can focus on what is important, and quickly refer back to important messages. Message Waiting indicator built right into communication dash board. New message notifications Aggregated mailboxes Click-to-call, Click-to-search, Click-to-forward to email, Click-to-play Utility of voice and fax messages is increased since retrieval made significantly simpler, easier. Visual voice mail is provided by having one-X Portal in the background serve up the messages to the one-X Communicator client. Capabilities based on messaging capabilities within one-X Portal. one-X Portal is integrated with Modular Messaging with Avaya Message Storage Server. Integration to Microsoft Exchange or IBM Lotus Domino is not currently supported but planned for next release
- #42 Presence is a key enabler of getting to the right person at the right time using the right medium. Presence helps employees spread across branches, remote locations, and teleworkers connect with one another more easily Combining more forms of presence increases the accuracy of understanding one’s availability, willingness, and capability of communicating. In a dash board type manner, one can see the status of various communication channels for an individual. One can see the likelihood of reaching an associate by phone, IM, or video, or how responsive they are likely to be to email. Aggregated presence is supplied by the Avaya Intelligent Presence Server (IPS). In the first release it combines telephony presence from Avaya Communication Manager with Instant Messaging Presence from Microsoft Office Communicator. Subsequent releases of IPS will provide and combine more sources of presence such as Microsoft Exchange (Calendar), IBM Lotus Sametime (IM) and Domino (Calendar), and other forms of presence.“On a Call” will be indicated if the user is on their desk phone, one-X Communicator, one-X Portal, IP Softphone, one-X Desktop, VPNremote Phone, an inbound call redirected via Extension to Cellular, an outbound call initiated via one-X Mobile. Status may show: Available, Busy, Unavailable, Out of Office, or Offline. Work Mode information is passed along indicating whether an individual is working in the office, at home, is mobile, or is traveling. System generated messages such as “Away”, “On a Call”, “In a Conference”, “Hosting a Conference”, “In a Meeting”, “Out of Office” A brief text note can be used to advise associates of one’s status or current priorities. Includes Avaya Communication Manager and SES Powered by Avaya Intelligent Presence Server through Avaya one-X™ Portal
- #46 #1: An incoming call to the desk phone, rings both the desk and mobile device.. #2: Voicemail will be left in the enterprise voicemail so the user only has one voicemail to check #3: With one-X mobile user can access PBX features like conference, transfer, call park, etc.. With a graphical interface on the phone. These can be accessed with Extension to Cellular too, but requires access codes and are generally impractical. #4: Outgoing calls made from the mobile device, with both extension to cellular (with an access code) and one-X mobile, will appear to come from the desk phone. #5: Imagine a user driving into work when they get a call to their desk phone. They answer it on their mobile phone and when they get to their desk they can pass the call to their deskphone with the caller never knowing! The user gets the improved ergonomics of the desk phone and the enterprise saves on service provider minutes
- #71 Avaya Aura Conferencing features include: Well established Meeting Exchange audio conferencing functionality including Avaya one-X control and TUI controls Web Conferencing is easily accessed from standard browsers, and is feature rich, with multiple-presenter presentations, white-boarding, application and desktop sharing, video streaming, synchronized audio/video/web recording, chat discussions, polling/voting, invites and call-outs, and conference roster with full audio controls. Tight integration with Microsoft LiveMeeting (together with Outlook and OCS), IBM Sametime Web Conferencing (together with Notes and Sametime), and Adobe® Connect™, in addition to Avaya Web Conferencing. Integrated features include scheduling, calendar links, click to conference/join, conference roster displays showing active speaker, audio dial-outs, audio muting and user termination. Roadmap: Avaya Aura Conferencing will be extended in 2H 2010 with built-in software-based H.263 video bridging with voice-activated video switching, scaling up to 10% of the concurrent audio participant capacity in a configuration, which will further simplify the deployment of combined audio, video and web conferencing. This will be complementary to workgroup video bridges built into video endpoint and to higher scale dedicated video MCU bridges. Avaya Aura Conferencing Enterprise Edition (4Q’10) will bring the System Platform packaging and further simplifications to the full-scale version of the same software – until then Avaya Meeting Exchange 5.2 is the current product for high-scale use.
- #74 Video is an integral component of people-centric business communications Avaya Aura is the foundational core, offering end-to-end video, with three main benefits mentioned in the previous slide: IT/Infrastructure Simplification (session mgr routing, dial-plan, QoS, etc.), cost reduction, centralization, support for 3rd party elements User Access to applications based on profile not PBX, mobility, productivity, use of presence services, ease of use of video & new experience Business More affective teaming (reduced time to complete projects) Derived from integration with business applications, ACE Four communication types are typically found in medium to large corporations. They video needs may be different, Avaya has solutions that range from the desktop to mobile clients, conference rooms through managed telepresence rooms.
- #76 The power of the Avaya Aura™ core communications services have delivered significant results for enterprises in terms of network efficiencies. For example, PSTN interfaces for long-distance and local access have been eliminated; data networking equipment has been reused to support Voice and Data Traffic; data center hardware footprint has been reused, saving on both facility space and power consumption. These benefits, while substantial have not addressed the end user requests mentioned earlier. Enterprise worker are also consumers and they want the simple user interfaces, multi-modal linked conversations threads, and access to applications regardless of who developed them. All this has to be in the context of a user experience that is rich, rewarding and satisfying so we get a sense of accomplishment when we collaborate.
- #77 Let&apos;s look at the various options for the desktop. The avaya desktop video device has a large capacitive touch screen which supports multi touch operations like swiping and flicking contact cards. It is built on a robust solid state device hardware platform with no moving parts. The picture and video capabilities are supported by a high definition 720p camera and is connected to the network by either wired or wireless Ethernet or USB cellular modem. The desktop solution can be positioned in a docking station for easy cable management and powering or it can be portable for use outside the users main office. Here is where WiFi and cellular connections are especially useful. It supports high quality voice in several ways, either through the built in dual microphones, a Bluetooth or wired headset or a wired wideband handset. All these options allow the user the flexibility to speak hands free or speak privately with a wired handset.
- #78 Avaya’s Desktop Video Device is a breakthrough collaboration user experience delivered on a swipe and flick touch screen based user interface. It is an aggregator, which provides an integration solution to manage multiple interactions over various communications modes into a single simple effective communication interface. Users can now communicate in any media (Voice, Video, IM, eMail, Social media) through any channel, from one unified/integrated user interface. The intuitive touch user interface uses a signature spotlight that makes gathering of people as easy as drag and drop. Stay focused and contribute with true multi tasking collaboration from your person cockpit. Communicate more effectively, with HD video and voice built in. This provides for an enhanced experience and improves real time communications by leveraging gestures, body language, posture, facial expressions and eye contact. Focus on what needs your attention by easily identifying and managing time sensitive voice, video, IM, email and social media communications. Leverage status indicators, history logs, instant messages, alerts and calendar reminders. Reduce decision time with a people centric collaboration controller. Gatherings are set up in less time and with relevant context from the history logs and PC integrations. Increase productivity with an always on multi-modal communications, like a telephone, non blocking Accessible, consistent, and synchronized user data from the user’s PC or their smartphone provides best-in-class multi-media communications and collaboration. Third party applications are enabled because the next generation collaboration workspace is built on the Android™ software stack and applications can be downloaded and integrated into your customer’s business processes. An important thing to note here is that the name “Desktop Video Device” is a temporary name. We will be replacing it with and exciting new name at the time of our public launch, so stay tuned.
- #79 It is a cool, contextually aware touch interface. That is, it links people and information together to make your collaborative gathering more effective. It is a natural way to communicate and is people centric so your actions are based on the people you want to collaborate with and you simply touch and swipe them into the spotlight. High definition video calls are built right in. now you can improved your communications with a rich “look them in the eye” conversation. The built in History feature presents you with the relevant log of calls, IM sessions, email messages social media interactions, all the context is there, at your fingertips. The experience is media transparent, you no longer have to think about the steps needed to make a video call or how do you share a document. You just touch flick the contacts fan and swipe a person into the spotlight, voice and video calls just happen. What a conference in another, just swipe them into your gathering and you now have a multi-party video conference call. No bridge telephone numbers to dial, no access codes, no asking people to hang up and dial into the bridge. It simply happens. Our notification bar helps keep you tuned into upcoming meetings, alerts and network status, all designed so you can take action when and where needed. That’s the power of the Desktop Video Device and SIP
- #80 Focus of this presentation is on the Avaya Video Conferencing Solution (AVCS) that is within the red lines Let’s take a moment to look at the entire Avaya Video Conferencing Solution We have already mentioned the low cost and bandwidth requirements along with easy management administration and registration Partners provide the HDMI displays for both the single display and the multiple-display units Starting from left to right, Avaya offers video solutions at the desktop as both soft client and desktop units, we then move into small workgroup systems and conference rooms. Interoperability is key to the success of video for your customers, we have connectivity and integration with H.323-based systems from TANDBERG/Cisco, LifeSize and Polycom The Avaya Video Conferencing Solution includes the Avaya 1010, Avaya 1020, Avaya 1030, Avaya 1040, the Avaya 1050, the cameras, mic pod, conference phone and various accessories Costs are illustrative retail North American prices, these may different based on geography
- #81 -Point: Slide represents an overview of main selling features of the AVCS solution Customers source the displays through the channels
- #82 Avaya Aura™ is the control point for handling real-time video traffic across and between enterprises, provides Network traffic control, security and reliability for audio and video traffic Consistent management Consistent directory hierarchy users / devices Avaya’s differentiation Proliferate video within the personal office and dramatically improve worker productivity Deliver the Mojo device tailored for an outstanding video user experience for an individual Enable easy to initiate and easy to operate solutions leveraging an Apple-like UI/UE Have the price / performance advantage from high quality, low cost, low bandwidth Bring conferencing room system into the overall UC environment, leveraging a common user experience, and our Next Generation Collaboration device - a front-end device controller Drive interoperability for intra and inter-enterprise communications
- #88 Let’s first look at the CS 1000 Single Site migration to Avaya Aura Step 1 – upgrade. We have noted here to upgrade to release 6.0 or 7.0. We know that some customers prefer to deploy releases that have been in the market for some time. As such, Release 6.0 provides the best path and supports a software only upgrade to Release 7.5. In August, Release 7.0 will be available and provide a path to 7.5 via software only upgrade as well. The CS 1000E was introduced July 2007 with CS 1000 Release 5.0 and has been globally deployed in thousands of locations. The CS 1000E is a robust communications solution capable of providing an extensive feature set in the most diverse and demanding communications environments.. Release 6.0 became available in June 2009 and was followed by a number of product additions in the second half of that year. Release 6.0 is SIP-enabled and supports UC integration with 3rd party platforms such as Microsoft and IBM. With the introduction of Avaya CS 1000 Release 7.0 customers can deploy systems with significantly enhanced and richer feature sets enabled by IP and SIP technologies. Avaya CS 1000 Release 7.0 will support all CS 1000M upgrades and expansions while offering the CS 1000E as the evolution path for new systems. CS 1000 Release 7.0 meets the needs of customers that have a large number of IP or TDM endpoints with the CS 1000E HS (High Scalability) solution. The CS 1000E HS support over 100,000 IP endpoints and up to 40,000 endpoints per HA group, more than double the 16,000 TDM endpoints supported by CS 1000M. Once a customer is current, they can continue to add users, leveraging the 1120E/1140E1165E as well as the 1220 and 1230 IP Deskphones. While other sets continue to available and supported, these sets can be upgraded to Avaya SIP software, delivering investment protection Extend Applications. You will want to upgrade a customer with the most current CallPilot Unified Messaging software, release 5.0 and the most recent Service Update – check at the time of upgrade for the most recent SU pack. If the customer has Meridian Mail, the upgrade should be to CallPilot. While we cover conferencing in more detail in the Conferencing Roadmap module, at a high level, customers with heritage Nortel Multimedia Conferencing, or Meet Me, will need to evolve to Avaya Aura Conferencing. As they plan their transition, licenses can continue to be purchased for their existing systems till the end of the year and their systems continue to be supported through the Avaya standard support policies. Customers should also consider extending new applications such as mobility – leveraging the Mobile Extension software, or the 2050 IP softphone as examples. These continue to be supported and offer significant value to CS 1000 installations. The next step is to upgrade to CS 1000 rls 7.5 and look to leverage ACE and sequenced applications for greater stickiness and value.
- #89 For reference, included here as well is a view to the Avaya Aura Integration value and capabilities building with each rls
- #90 Communication Server 1000 evolution to a more open, simple, secure and resilient solution
- #91 Communication Server 1000 Release 7.0 summary
- #92 Communication Server 1000 Release 7.0 content summary Open, Simple, Secure, Resilient solution delivers significant value for installed base customers
- #94 Let’s now look at the alternate path to Upgrade and Evolve, that is – Technology Refresh Although costs will be considerably more, some customers are ready to more aggressively move forward into the Avaya Aura end to end SIP architecture. A good example is a customer who has older and fully depreciated systems or a customer who is strategically ready to transform their business. In this case the customer is most probably going to want to re-evaluate what the market has to offer. Avaya has paths and promotions that will reduce the price for the partner and customer; and make us more competitive such as: Promotional software licensing program for customers moving from CS 1000 to Avaya Aura Communication Manager that results in an 80% discount off list Promotional pricing for Meridian Mail moving to Modular Messaging (50% off list) Discounted Meeting Exchange Collaboration bundle that includes web conferencing and video Phone trade-in In addition, 1100 and 1200 can be used as direct SIP endpoints in the Avaya Aura architecture Finally, continue to paint the vision of how ACE will ease their way towards business transformation Speak to the values of consolidation, the values of SIP, For those who today are TDM, there are significant saving from the reduction in power, a reduction in footprint of larger systems As well, the monthly savings made by moving to SIP Trunking where a customer utilizes only the capacity they need – more efficient and cost effective.
- #98 IP Office 6.0 was released on Feb 26, 2010 – or about 45 days after our integration 1.0 roadmap announcement. It really could not have come at a better time given one of the first concerns of resellers who sell BCM and Norstar was the ability IP Office had to compete on the low end of the market. With 6.0, IP Office became fiercely competitive in the &lt;20 segment and met or surpassed the already strong Norstar and BCM 50 value proposition in that space. We also increased scale upward to provide growth assurance to the more medium sized enterprise that wanted to protect its investment. With its 32 site networking capacity, much more than most SMEs need, IP Office doubled the number of users supported from 500 to 1,000 with the 6.0 release. Other enhancements, including a new video softphone, “office worker” solution and new options for both high end and economy desk phones were added in the 6.0 release. With this launch, we also saw the introduction of a new model for global services in the SME space. The new model lends itself to servicing the SME market though our partners from install through maintenance. Avaya supports the partner with technical services and our partners then create offers to support SME customers. It’s a simple model that helps to improve the user and customer experience.