As I explained earlier > technology change drives new benefits and innovation-as in the example I gave with the World Wide Web. Now with Aura we see a similar technological change driving innovation and benefits to Enterprise Communications - global mobility, centralized control and customized application deployment
In phase 1, the telephony world of was similar to that of the mainframe - the PBX was a closed system that provided all of the functions needed > it contained that application (DEFINITY in Avaya terms), the cards which managed the connections to the wires, which ended up at the phones. The range of control was the building where the PBX was located, and the phones could be as far away as the length of the wires.
In phase 2, with the advent of IP Telephony, the access or phones were separated out and no longer needed to be in the same building. We migrated to a server/gateway model, where the gateways did not need to be in the same building, campus or even country as the PBX. The phones were connected back to the application thought the gateways, and these were connected via a LAN/WAN network and if that network was good enough, they could be anywhere in the world. But as with Prodigy/AOL/CompuServe, the features you could get on that phone were entirely defined by the PBX you were attached to.
In phase 3, we are changing the way enterprise communications are delivered. By separating out the application from the connection management, we are allowing the features or applications that can be delivered to the phone to be more creative and more robust. These applications can be provided by Communications Manager or other feature servers that insert applications into the system. Think of the iPhone here - anyone can write an application, and as long as is written per standards, those applications can be consumed by the end user device.
This provides the user with global mobility - regardless of where they connect to the system, regardless of which device they connect with, they have access to all features and applications to which they are entitled. It no longer matters where you are. The PBX you log into, does not define what you can do - it simply allows the connection back to the enterprise communications core, AURA.
ANY device, ANY where, ANY time, to ANY Application.
providing users with access from any device to any application
Avaya Auraā¢ Session Border Controller, powered by Acme Packet, a security technology for UC and CC applications that provides features required by SIP trunking & remote worker applications.
Avaya Aura Communication Manger is the industry leading IP Telephony solution that thousands of businesses rely on for reliable, robust, intelligent communications that:
ā¢ Delivers rich voice and video call control for a resilient, distributed network of media gateways and a wide range of analog, digital, and IP-based communication devices.
Provides a real-time foundation for all sizes and types of customer solution, scaling from less than 100 users to as many as 36,000 users on a single system and to over a million users on a single network.
ā¢ Continues the feature-functionality that has drawn businesses to Communication Manager for years ā over 700 robust, market-leading communication features built on decades of customer collaboration and software refinement.
ā¢ Includes built-in applications for mobility, contact center, messaging and auto attendant, advanced conference calling, and E911 emergency calls.
ā¢ Makes video as easy as a phone call by integrating desktop and conference video including Avaya one-XĀ® Communicator, Polycom group video systems and video- bridges, and standards based video phones including Polycom and Tandberg
Communication Manager enhancements include increased user and trunk capacity per system, new media gateways and IP deskphones, and simpler connection choices that significantly reduce hardware footprints.
Communication Manager can be deployed in three ways: as a traditional IP PBX, or in combination with Session Manager as a centralized āfeature serverā providing capabilities to individual SIP users and devices anywhere on the network, or as āevolution serverā providing features and benefits to a mix environment of both SIP and NON-SIP, like H.323, Analog or Digital end points. The straight-forward evolution from existing systems to new SIP- based capabilities ensures that existing investments are protected.
Avaya Aura Session Manager is a revolutionary SIP Session Manager capability that expands scale and control, while enabling exciting user capabilities. Session Manager makes it possible to use Avaya Aura to integrate and simplify existing infrastructure, combining existing PBXs and other communications systems, regardless of vendor, into a cohesive, centrally managed communications network.
Avaya Aura Session Manager transforms any existing infrastructure into an on-demand service that provides any user in any location with access to a set of real-time communications services. Users can take their communications āprofileā wherever they go, logging in from remote locations and getting access to their full set of preprogrammed user capabilities, from speed dials to buddy lists.
This enhanced architectural flexibility allows enterprises to more rapidly deploy appropriate communications capabilities to different user groups wherever they are. Because information now flows easily with the call, Avaya Aura Session Manager eliminates the extra cost and complexity of additional Computer Telephony Integration (CTI).
Through its flexible SIP capabilities, Avaya Aura provides a range of scalability and deployment options, providing for a smooth migration path from TDM and/or H.323 to SIP, allowing enterprises to deploy SIP telephony alongside existing analog, digital (DCP), and IP telephones.
The overall result is increased business agility and significantly reduced telecommunications and management costs
A major focus of Avaya Aura is to simplify and reduce management complexity and solution servicing.
Avaya Aura System Manager provides a new common management framework that optimizes centralized management functions for provisioning, operations and fault/ performance monitoring. Avaya Aura System Manager provides an extensible, browser-based console for managing all users and system connectivity enterprise-wide. This provides one place for accessing all System Manager capabilities including user profile administration, dial plans, network routing policies and security.
Over time, System Manager will become the common enterprise-wide management framework for administering users and capabilities across Avaya applications, leveraging an extensible management framework with pluggable services that make it easy to extend management to other products, applications and vendor solutions. This results in better data consistency, faster deployment, lower total-cost-of-ownership and less training.
Avaya Aura also includes appropriate capabilities of the Avaya Integrated Management suite, which provides a comprehensive set of tools and web-based user interfaces for managing existing systems and networks.
Avaya Aura breaks new ground in communications by integrating rich presence capabilities across the entire spectrum of communications applications ā from voice calls and instant messaging to customer service and business processes.
Avaya Aura Presence Services collects and disseminates rich presence from Avaya and third party sources across a diverse set of business environments, enabling users throughout the network to reach the people they need, leveraging the multiple channels of communications available to them.
Already widely used for instant messaging, presence has the potential to drive new levels of business user productivity and customer care by more easily making expert resources readily available to customers and workers.
Avaya Aura System Platform technology delivers simplified deployment of unified communications and contact center applications. This framework leverages virtualization technology, pre-defined templates, common installation, licensing, and support infrastructure. Avaya Aura System Platform is designed to give customers many of the benefits of virtualization without compromising performance.
An Aura System Platform implementation immediately provides the benefits of cost savings through server consolidation, high availability, and hardware abstraction from the OS. Additionally, the benefits of test and development, dynamic resource scheduling, tiering, and management and deployment of applications can be achieved within a certified UC server and application pool. Upgrades and updates are simplified by simply updating the virtual machine image instead of having to deal with independent applications.
Avaya Aura System Platform technology gives developers the flexibility, test and development environments to deploy UC without disrupting other applications. The platform currently supports Avaya UC applications. It also allows for customized application development using Avaya APIs.
Avaya is developing a complete portfolio of SIP endpoints: hard/soft/mobile at right price
The introduction of the SIP R2.0 is an important step in this direction. Avayaās strategy is to make its SIP deskphone portfolio as robust as its H.323 portfolio in terms of voice features while leveraging SIP to add more value.
More phones added to the portfolio with the 9620, 9630/G and 9640/G
More user productivity features ā weāll discuss the mobility features of SIP visiting user and extend call later; in addition; weāre integrating with Microsoft Outlook calendar on the phone display to remind one of important events; leveraging SIP to display a userās presence on the telephone contact list (as with soft client applications);
More customization - Give the ability to Customize and personalize the phones via, for example, user interface color scheme on the 9640/G; button labels and positioning,
Better Enterprise Integration, including
Enterprise directory integration with one-touch dialing via LDAP support in the WML browser.
Communication Manager based auto-dial buttons provide centrally administered and shared dialing short-cuts.
Asynchronous on/off for SNMP enable SNMP with one command when necessary and turns it off to improve security.
802.1x using EAP MD5 or EAP TLS together with TLS and SRTP provides secure network communications.
LLDP and LLDP-MED simplify installation, especially when voice and data are each assigned to their own VLAN.
VMON support provides SRTP voice quality metrics to Avaya VMM for early warnings of network congestion and faults.
CNA client provides network information to a CNA server
SIP Visiting User means that a user can easily use another phone while visiting another enterprise site.
Emergency calling, even if the phone is unregistered.
More Languages: Russian, Castilian Spanish, Dutch, Italian, Simplified Chinese, Japanese and Korean (Display only)
Future plans are to both expand feature set (aggregated presence, visual voice mail, IM & Chat, video) and expand choicesā¦.
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More Customizability
The User Interface color scheme can be customized on the 9640 and 9640G to provide improved visibility, more user enjoyment or, combined with customized faceplates, a unique enterprise appearance.
Buttons labels and positions can be customized so they are easier to understand and to speed access to the most commonly used features and numbers
Phone-based Speed Dials provide one-touch dialing.
Contact information from Microsoft Exchange can be linked to the telephone contact list.
Customizable translations for all messages and labels.
More IETF standard features
Local 3-way conferencing is available to reduce or eliminate the need for centralized conferencing resources.
Local Call Forwarding allows a 9600 SIP Telephone to forward a call without requiring help from a proxy.
Improved integration with third party infrastructure with support for more SIP Service Examples (call forwarding ā all, on no answer, on busy; call transfer ā attended and unattended; call hold; call management ā inbound and outbound, find me)
More Communication Manager features
Extend a Call to your EC500 number with a single feature button.
Third party Call Control to integrate with back-end applications.
Transfer and Hold Recall to alert a user when a transfer has failed or a call has been on hold too long.
Busy Lamp Indicator allows one user to monitor the on/off hook state of another extension and provides one-touch dialing
Integration with PC video (beta/demo)
More features for all environments
WML Browser provides access to internet
Edit dialing allows cell-phone style on-hook dialing with edit and alphanumeric capabilities.
Better Enterprise Integration
Enterprise directory integration with one-touch dialing via LDAP support in the WML browser.
Communication Manager based auto-dial buttons provide centrally administered and shared dialing short-cuts.
Asynchronous on/off for SNMP enable SNMP with one command when necessary and turns it off to improve security.
802.1x using EAP MD5 or EAP TLS together with TLS and SRTP provides secure network communications.
LLDP and LLDP-MED simplify installation, especially when voice and data are each assigned to their own VLAN.
VMON support provides SRTP voice quality metrics to Avaya VMM for early warnings of network congestion and faults.
CNA client provides network information to a CNA server
SIP Visiting User means that a user can easily use another phone while visiting another enterprise site.
Emergency calling, even if the phone is unregistered.
As we will see later, these efforts are being led within Avaya by the former VPNet, which has now become Avaya MTC
Technology center located in Silicon Valley
3rd major MSNI product development center
Well-recognized leadership in VPN hardware and software technology
Leading Avaya efforts in development of new security capabilities
Development programs spanning multiple platforms across Avaya
Development encompassing hardware platforms, software, and policy management
Enables Flexible Workforce Solutions: Providing built-in support for communications applications that is as transparent as possible, with minimal impact on normal operations and deployment of applications.
Making Security Pervasive: Security becomes an integral part of the infrastructure, designed to accommodate a wide range of communications access devices able to easily adapt to new communications models and able to scale to accommodate workforce solutions that provide multiple ways to access network resources.
Reducing Complexity: As 3rd wave communications solutions enable workforce mobility, the span of the communications network will become increasingly distributed. At the same time, the management and enforcement of security policies, and the ability to remotely support such a workforce must be unified, and be able to remain centralized.
96x1 telephones build on existing 96xx functionality and user interface concepts to provide:
Expanded product family to address more market segments
Bringing touchscreens to other than top-end users
Buttons with LEDs for some models (traditional user profiles)
More models with integrated Gigabit interfaces and color
New operating system, memory, etc. provide platform for feature growth (e.g. IPv6)
Common platform for both SIP and H.323 (e.g. touchscreen sets)
Phone Hardware Commonalities
Dual position stands
Wideband audio
Full-duplex speakerphone
Message Waiting Indicator in upper corner
Interfaces: Ethernet (at least 10/100M), PC port (at least 10/100M), headset
96x1 telephones are part of the 96xx family
Avaya one-Xā¢Communicator is next generation softphone client for Avaya Unified Communications that provides end users access to communications capabilities through a standalone client or as an integrated part of desktop productivity tools such as MicrosoftĀ® Office Communicator and Citrix Presentation Server.
Provides powerful set of features in a clean, intuitive interface for Vista and XP users. Features such as intelligent presence, video, visual voicemail, visual audio/video conferencing, click-to-dial and click-to-join, as well as access to corporate directories and call logs improve workforce productivity across your enterprise.
Improves productivity at the desktop by driving more frequent and more intense interactions between and among employees and customers by making it very easy to "click-to-communicateā. Provides an easy way to enable workers to work from virtually any location. Encourages end-user adoption of advanced communications features.
Visual access to voice messages with the ability to filter and sort means that messages donāt have to be managed in a sequential order. Workers can focus on what is important, and quickly refer back to important messages.
Message Waiting indicator built right into communication dash board.
New message notifications
Aggregated mailboxes
Click-to-call, Click-to-search, Click-to-forward to email, Click-to-play
Utility of voice and fax messages is increased since retrieval made significantly simpler, easier.
Visual voice mail is provided by having one-X Portal in the background serve up the messages to the one-X Communicator client. Capabilities based on messaging capabilities within one-X Portal. one-X Portal is integrated with Modular Messaging with Avaya Message Storage Server. Integration to Microsoft Exchange or IBM Lotus Domino is not currently supported but planned for next release
Presence is a key enabler of getting to the right person at the right time using the right medium. Presence helps employees spread across branches, remote locations, and teleworkers connect with one another more easily Combining more forms of presence increases the accuracy of understanding oneās availability, willingness, and capability of communicating. In a dash board type manner, one can see the status of various communication channels for an individual. One can see the likelihood of reaching an associate by phone, IM, or video, or how responsive they are likely to be to email.
Aggregated presence is supplied by the Avaya Intelligent Presence Server (IPS). In the first release it combines telephony presence from Avaya Communication Manager with Instant Messaging Presence from Microsoft Office Communicator. Subsequent releases of IPS will provide and combine more sources of presence such as Microsoft Exchange (Calendar), IBM Lotus Sametime (IM) and Domino (Calendar), and other forms of presence.āOn a Callā will be indicated if the user is on their desk phone, one-X Communicator, one-X Portal, IP Softphone, one-X Desktop, VPNremote Phone, an inbound call redirected via Extension to Cellular, an outbound call initiated via one-X Mobile.
Status may show: Available, Busy, Unavailable, Out of Office, or Offline. Work Mode information is passed along indicating whether an individual is working in the office, at home, is mobile, or is traveling. System generated messages such as āAwayā, āOn a Callā, āIn a Conferenceā, āHosting a Conferenceā, āIn a Meetingā, āOut of Officeā
A brief text note can be used to advise associates of oneās status or current priorities.
Includes Avaya Communication Manager and SES
Powered by Avaya Intelligent Presence Server through Avaya one-Xā¢ Portal
#1: An incoming call to the desk phone, rings both the desk and mobile device..
#2: Voicemail will be left in the enterprise voicemail so the user only has one voicemail to check
#3: With one-X mobile user can access PBX features like conference, transfer, call park, etc.. With a graphical interface on the phone. These can be accessed with Extension to Cellular too, but requires access codes and are generally impractical.
#4: Outgoing calls made from the mobile device, with both extension to cellular (with an access code) and one-X mobile, will appear to come from the desk phone.
#5: Imagine a user driving into work when they get a call to their desk phone. They answer it on their mobile phone and when they get to their desk they can pass the call to their deskphone with the caller never knowing! The user gets the improved ergonomics of the desk phone and the enterprise saves on service provider minutes
Avaya Aura Conferencing features include:
Well established Meeting Exchange audio conferencing functionality including Avaya one-X control and TUI controls
Web Conferencing is easily accessed from standard browsers, and is feature rich, with multiple-presenter presentations, white-boarding, application and desktop sharing, video streaming, synchronized audio/video/web recording, chat discussions, polling/voting, invites and call-outs, and conference roster with full audio controls.
Tight integration with Microsoft LiveMeeting (together with Outlook and OCS), IBM Sametime Web Conferencing (together with Notes and Sametime), and AdobeĀ® Connectā¢, in addition to Avaya Web Conferencing. Integrated features include scheduling, calendar links, click to conference/join, conference roster displays showing active speaker, audio dial-outs, audio muting and user termination.
Roadmap:
Avaya Aura Conferencing will be extended in 2H 2010 with built-in software-based H.263 video bridging with voice-activated video switching, scaling up to 10% of the concurrent audio participant capacity in a configuration, which will further simplify the deployment of combined audio, video and web conferencing. This will be complementary to workgroup video bridges built into video endpoint and to higher scale dedicated video MCU bridges.
Avaya Aura Conferencing Enterprise Edition (4Qā10) will bring the System Platform packaging and further simplifications to the full-scale version of the same software ā until then Avaya Meeting Exchange 5.2 is the current product for high-scale use.
Video is an integral component of people-centric business communications
Avaya Aura is the foundational core, offering end-to-end video, with three main benefits mentioned in the previous slide:
IT/Infrastructure
Simplification (session mgr routing, dial-plan, QoS, etc.), cost reduction, centralization, support for 3rd party elements
User
Access to applications based on profile not PBX, mobility, productivity, use of presence services, ease of use of video & new experience
Business
More affective teaming (reduced time to complete projects)
Derived from integration with business applications, ACE
Four communication types are typically found in medium to large corporations. They video needs may be different, Avaya has solutions that range from the desktop to mobile clients, conference rooms through managed telepresence rooms.
The power of the Avaya Auraā¢ core communications services have delivered significant results for enterprises in terms of network efficiencies. For example, PSTN interfaces for long-distance and local access have been eliminated; data networking equipment has been reused to support Voice and Data Traffic; data center hardware footprint has been reused, saving on both facility space and power consumption.
These benefits, while substantial have not addressed the end user requests mentioned earlier. Enterprise worker are also consumers and they want the simple user interfaces, multi-modal linked conversations threads, and access to applications regardless of who developed them. All this has to be in the context of a user experience that is rich, rewarding and satisfying so we get a sense of accomplishment when we collaborate.
Let's look at the various options for the desktop. The avaya desktop video device has a large capacitive touch screen which supports multi touch operations like swiping and flicking contact cards. It is built on a robust solid state device hardware platform with no moving parts. The picture and video capabilities are supported by a high definition 720p camera and is connected to the network by either wired or wireless Ethernet or USB cellular modem.
The desktop solution can be positioned in a docking station for easy cable management and powering or it can be portable for use outside the users main office. Here is where WiFi and cellular connections are especially useful.
It supports high quality voice in several ways, either through the built in dual microphones, a Bluetooth or wired headset or a wired wideband handset. All these options allow the user the flexibility to speak hands free or speak privately with a wired handset.
Avayaās Desktop Video Device is a breakthrough collaboration user experience delivered on a swipe and flick touch screen based user interface. It is an aggregator, which provides an integration solution to manage multiple interactions over various communications modes into a single simple effective communication interface. Users can now communicate in any media (Voice, Video, IM, eMail, Social media) through any channel, from one unified/integrated user interface. The intuitive touch user interface uses a signature spotlight that makes gathering of people as easy as drag and drop. Stay focused and contribute with true multi tasking collaboration from your person cockpit. Communicate more effectively, with HD video and voice built in. This provides for an enhanced experience and improves real time communications by leveraging gestures, body language, posture, facial expressions and eye contact. Focus on what needs your attention by easily identifying and managing time sensitive voice, video, IM, email and social media communications. Leverage status indicators, history logs, instant messages, alerts and calendar reminders. Reduce decision time with a people centric collaboration controller. Gatherings are set up in less time and with relevant context from the history logs and PC integrations. Increase productivity with an always on multi-modal communications, like a telephone, non blocking
Accessible, consistent, and synchronized user data from the userās PC or their smartphone provides best-in-class multi-media communications and collaboration. Third party applications are enabled because the next generation collaboration workspace is built on the Androidā¢ software stack and applications can be downloaded and integrated into your customerās business processes.
An important thing to note here is that the name āDesktop Video Deviceā is a temporary name. We will be replacing it with and exciting new name at the time of our public launch, so stay tuned.
It is a cool, contextually aware touch interface. That is, it links people and information together to make your collaborative gathering more effective.
It is a natural way to communicate and is people centric so your actions are based on the people you want to collaborate with and you simply touch and swipe them into the spotlight. High definition video calls are built right in. now you can improved your communications with a rich ālook them in the eyeā conversation.
The built in History feature presents you with the relevant log of calls, IM sessions, email messages social media interactions, all the context is there, at your fingertips.
The experience is media transparent, you no longer have to think about the steps needed to make a video call or how do you share a document. You just touch flick the contacts fan and swipe a person into the spotlight, voice and video calls just happen. What a conference in another, just swipe them into your gathering and you now have a multi-party video conference call. No bridge telephone numbers to dial, no access codes, no asking people to hang up and dial into the bridge. It simply happens.
Our notification bar helps keep you tuned into upcoming meetings, alerts and network status, all designed so you can take action when and where needed.
Thatās the power of the Desktop Video Device and SIP
Focus of this presentation is on the Avaya Video Conferencing Solution (AVCS) that is within the red lines
Letās take a moment to look at the entire Avaya Video Conferencing Solution
We have already mentioned the low cost and bandwidth requirements along with easy management administration and registration
Partners provide the HDMI displays for both the single display and the multiple-display units
Starting from left to right, Avaya offers video solutions at the desktop as both soft client and desktop units, we then move into small workgroup systems and conference rooms. Interoperability is key to the success of video for your customers, we have connectivity and integration with H.323-based systems from TANDBERG/Cisco, LifeSize and Polycom
The Avaya Video Conferencing Solution includes the Avaya 1010, Avaya 1020, Avaya 1030, Avaya 1040, the Avaya 1050, the cameras, mic pod, conference phone and various accessories
Costs are illustrative retail North American prices, these may different based on geography
-Point:
Slide represents an overview of main selling features of the AVCS solution
Customers source the displays through the channels
Avaya Auraā¢ is the control point for handling real-time video traffic across and between enterprises, provides
Network traffic control, security and reliability for audio and video traffic
Consistent management
Consistent directory hierarchy users / devices
Avayaās differentiation
Proliferate video within the personal office and dramatically improve worker productivity
Deliver the Mojo device tailored for an outstanding video user experience for an individual
Enable easy to initiate and easy to operate solutions leveraging an Apple-like UI/UE
Have the price / performance advantage from high quality, low cost, low bandwidth
Bring conferencing room system into the overall UC environment, leveraging a common user experience, and our Next Generation Collaboration device - a front-end device controller
Drive interoperability for intra and inter-enterprise communications
Letās first look at the CS 1000 Single Site migration to Avaya Aura
Step 1 ā upgrade. We have noted here to upgrade to release 6.0 or 7.0. We know that some customers prefer to deploy releases that have been in the market for some time. As such, Release 6.0 provides the best path and supports a software only upgrade to Release 7.5. In August, Release 7.0 will be available and provide a path to 7.5 via software only upgrade as well.
The CS 1000E was introduced July 2007 with CS 1000 Release 5.0 and has been globally deployed in thousands of locations. The CS 1000E is a robust communications solution capable of providing an extensive feature set in the most diverse and demanding communications environments..
Release 6.0 became available in June 2009 and was followed by a number of product additions in the second half of that year. Release 6.0 is SIP-enabled and supports UC integration with 3rd party platforms such as Microsoft and IBM. With the introduction of Avaya CS 1000 Release 7.0 customers can deploy systems with significantly enhanced and richer feature sets enabled by IP and SIP technologies. Avaya CS 1000 Release 7.0 will support all CS 1000M upgrades and expansions while offering the CS 1000E as the evolution path for new systems. CS 1000 Release 7.0 meets the needs of customers that have a large number of IP or TDM endpoints with the CS 1000E HS (High Scalability) solution. The CS 1000E HS support over 100,000 IP endpoints and up to 40,000 endpoints per HA group, more than double the 16,000 TDM endpoints supported by CS 1000M.
Once a customer is current, they can continue to add users, leveraging the 1120E/1140E1165E as well as the 1220 and 1230 IP Deskphones. While other sets continue to available and supported, these sets can be upgraded to Avaya SIP software, delivering investment protection
Extend Applications. You will want to upgrade a customer with the most current CallPilot Unified Messaging software, release 5.0 and the most recent Service Update ā check at the time of upgrade for the most recent SU pack. If the customer has Meridian Mail, the upgrade should be to CallPilot. While we cover conferencing in more detail in the Conferencing Roadmap module, at a high level, customers with heritage Nortel Multimedia Conferencing, or Meet Me, will need to evolve to Avaya Aura Conferencing. As they plan their transition, licenses can continue to be purchased for their existing systems till the end of the year and their systems continue to be supported through the Avaya standard support policies. Customers should also consider extending new applications such as mobility ā leveraging the Mobile Extension software, or the 2050 IP softphone as examples. These continue to be supported and offer significant value to CS 1000 installations.
The next step is to upgrade to CS 1000 rls 7.5 and look to leverage ACE and sequenced applications for greater stickiness and value.
For reference, included here as well is a view to the Avaya Aura Integration value and capabilities building with each rls
Communication Server 1000 evolution to a more open, simple, secure and resilient solution
Communication Server 1000 Release 7.0 summary
Communication Server 1000 Release 7.0 content summary
Open, Simple, Secure, Resilient solution delivers significant value for installed base customers
Letās now look at the alternate path to Upgrade and Evolve, that is ā Technology Refresh
Although costs will be considerably more, some customers are ready to more aggressively move forward into the Avaya Aura end to end SIP architecture. A good example is a customer who has older and fully depreciated systems or a customer who is strategically ready to transform their business.
In this case the customer is most probably going to want to re-evaluate what the market has to offer. Avaya has paths and promotions that will reduce the price for the partner and customer; and make us more competitive such as:
Promotional software licensing program for customers moving from CS 1000 to Avaya Aura Communication Manager that results in an 80% discount off list
Promotional pricing for Meridian Mail moving to Modular Messaging (50% off list)
Discounted Meeting Exchange Collaboration bundle that includes web conferencing and video
Phone trade-in
In addition, 1100 and 1200 can be used as direct SIP endpoints in the Avaya Aura architecture
Finally, continue to paint the vision of how ACE will ease their way towards business transformation
Speak to the values of consolidation, the values of SIP,
For those who today are TDM, there are significant saving from the reduction in power, a reduction in footprint of larger systems
As well, the monthly savings made by moving to SIP Trunking where a customer utilizes only the capacity they need ā more efficient and cost effective.
IP Office 6.0 was released on Feb 26, 2010 ā or about 45 days after our integration 1.0 roadmap announcement. It really could not have come at a better time given one of the first concerns of resellers who sell BCM and Norstar was the ability IP Office had to compete on the low end of the market. With 6.0, IP Office became fiercely competitive in the <20 segment and met or surpassed the already strong Norstar and BCM 50 value proposition in that space.
We also increased scale upward to provide growth assurance to the more medium sized enterprise that wanted to protect its investment. With its 32 site networking capacity, much more than most SMEs need, IP Office doubled the number of users supported from 500 to 1,000 with the 6.0 release.
Other enhancements, including a new video softphone, āoffice workerā solution and new options for both high end and economy desk phones were added in the 6.0 release. With this launch, we also saw the introduction of a new model for global services in the SME space. The new model lends itself to servicing the SME market though our partners from install through maintenance. Avaya supports the partner with technical services and our partners then create offers to support SME customers. Itās a simple model that helps to improve the user and customer experience.