The document provides tips for finding a trustworthy auto repair shop, including signs to look for like a clean parking lot, friendly staff, and a well-maintained shop. A good auto repair shop will be honest, explain issues thoroughly, encourage maintenance, and have certifications from organizations like ASE. The document warns of potential problems like parts availability issues and unrealistic expectations, and emphasizes the importance of routine maintenance like oil changes and inspections.

1. How to find a
trustworthy
Auto Repair Shop
It’s easier than you think!
Lone Star College, Cypress
October 19, 2010
Car Clinic

2. What we’re all afraid of….

4. A good auto repair shop
Knows their reputation is at stake when you
trust them with their vehicle
Wants to build a long term relationship and
is willing to work with your particular needs
Will go the extra mile to make you happy
Gives you an accurate estimate and gets
your approval before beginning the job

5. A good auto repair shop
Will encourage you to maintain your vehicle
Will let you know of problems that you
might not be aware of
Will take the time to answer all your
questions
Will give you options that will save you
money

6. What to look for on the outside…
Clean parking lot
Cars that you wouldn’t mind driving
Clearly marked Office area

7. What to look for on the inside…
Friendly face
A waiting area that looks like the people
care
A clean and presentable shop

8. What SIGNS to look for
Founded in 1954 as the Independent Garagemen’s Association, it is now a
national association of 12,000 independent auto repair shop owners.
http://www.asashop.org/

9. Better Business Bureau

10. AAA of Texas

11. ASE

12. How you should be treated….
With respect
With friendliness
With helpfulness
With clear explanations

15. Problems that can come up
Parts availability

17. Unrealistic expectations

19. Safety issues

21. A word about auto maintenance
Oil changes
Other fluid maintenance
Belts and hoses
Batteries
Tires
Brakes

22. BG Products
Lifetime Protection Plan
Must start before your vehicle has 75,000
miles
A good idea if your buying a vehicle is to
find one with less than 75,000 miles.

23. A word about extended warranties…
Be aware of scams

25. Thank you!
By Kathryn van der Pol, ASE Certified Service Advisor