Aurélie Salsarulo is a 23-year-old French citizen seeking a position in customer service, sales, or marketing. She has over 5 years of experience in customer support, community management, and event planning. She is fluent in English with a TOEIC score of 875/990 and has basic Spanish skills. She holds a bachelor's degree in business management from Heriot-Watt University in Scotland and qualifications in international business, sales, and marketing from French institutions.
I am a highly organised individual with an eye for detail. I enjoy working with a diverse team, being introduced to new experiences and learning from them to grow my own skills and take on new responsibilities. I pride myself on being an asset in the workforce and hope to be given the opportunity to demonstrate my worth.
“A Professional Marketer with broad retail and corporate marketing experience encompassing marketing strategies, branding, advertising, event and sponsorship, excellent of integrated marketing communication, advertising management and creative and content development.”
I am a highly organised individual with an eye for detail. I enjoy working with a diverse team, being introduced to new experiences and learning from them to grow my own skills and take on new responsibilities. I pride myself on being an asset in the workforce and hope to be given the opportunity to demonstrate my worth.
“A Professional Marketer with broad retail and corporate marketing experience encompassing marketing strategies, branding, advertising, event and sponsorship, excellent of integrated marketing communication, advertising management and creative and content development.”
Enthusiastic, motivated and creative marketing professional, with a strong interest in Project Management, Digital and Analytics. Growing business through different channels, achieving results, learning about the latest developments in digital technology, creating opportunities and driving revenue are the activities that drive me. I am also great in developing trustworthy relations through my customer sensibility. I love to explore customer insights and employ the best technical and strategic marketing capacities for a more efficient achievement of companies’ goals
I help companies to improve performances through technology and web.
Point of differentiation: Curiosity, Sympathy & Quantitative Marketing approach.
Specialist Subjects:
- Marketing,
- Customer Value Management,
- Customer Relationship Management,
- Pricing,
- Marketing Metrics and Analytics
- E-Commerce
- Technology in Retail
- Green Marketing,
E-Mail I giovanni.luca.randisi@gmail.com
Mobile I +49 1798243523
Mobile I +39 389 8772808
Skype I giovanni.luca.randisi
Twitter I GianlucaRandisi
Want to move your career forward? Looking to build your leadership skills while helping others learn, grow, and improve their skills? Seeking someone who can guide you in achieving these goals?
You can accomplish this through a mentoring partnership. Learn more about the PMISSC Mentoring Program, where you’ll discover the incredible benefits of becoming a mentor or mentee. This program is designed to foster professional growth, enhance skills, and build a strong network within the project management community. Whether you're looking to share your expertise or seeking guidance to advance your career, the PMI Mentoring Program offers valuable opportunities for personal and professional development.
Watch this to learn:
* Overview of the PMISSC Mentoring Program: Mission, vision, and objectives.
* Benefits for Volunteer Mentors: Professional development, networking, personal satisfaction, and recognition.
* Advantages for Mentees: Career advancement, skill development, networking, and confidence building.
* Program Structure and Expectations: Mentor-mentee matching process, program phases, and time commitment.
* Success Stories and Testimonials: Inspiring examples from past participants.
* How to Get Involved: Steps to participate and resources available for support throughout the program.
Learn how you can make a difference in the project management community and take the next step in your professional journey.
About Hector Del Castillo
Hector is VP of Professional Development at the PMI Silver Spring Chapter, and CEO of Bold PM. He's a mid-market growth product executive and changemaker. He works with mid-market product-driven software executives to solve their biggest growth problems. He scales product growth, optimizes ops and builds loyal customers. He has reduced customer churn 33%, and boosted sales 47% for clients. He makes a significant impact by building and launching world-changing AI-powered products. If you're looking for an engaging and inspiring speaker to spark creativity and innovation within your organization, set up an appointment to discuss your specific needs and identify a suitable topic to inspire your audience at your next corporate conference, symposium, executive summit, or planning retreat.
About PMI Silver Spring Chapter
We are a branch of the Project Management Institute. We offer a platform for project management professionals in Silver Spring, MD, and the DC/Baltimore metro area. Monthly meetings facilitate networking, knowledge sharing, and professional development. For event details, visit pmissc.org.
1. Aurélie SALSARULO
9 allée des Vergers
78540 Vernouillet - France
+ 33 (0)6 32 58 01 01
aurelie.salsarulo@gmail.com
23 years old - Driving licence
EDUCATION
2009 - 2011 ESM-A Management and Business School - Focus Area: business communication
2009 DUETI in International Business Administration and Management
2009 Bachelor of Arts in Business Management - Heriott Watt University, Scotland
Focus Area: marketing services
2008 University Technology Diploma in Sales and Marketing (DUT)
LANGUAGES I T S K I L L S
French
English
Mother tongue Word, Excel, Access, PowerPoint, Publisher, Ethnos
Fluent (14 months in Scotland and Canada) Photoshop, website creation with FrontPage (HTML code used)
TOEIC: 875 / 990 Keyboard blind typing skills
Spanish Basic skills
PROFESSIONAL EXPERIENCE
OCT. 2011
-
TO DATE
OCT.2009
–
SEPT. 2011
Customer Support & Community Leader - BEVYZ FRANCE, distribution of a multi-drink capsule system including
a water cooler (4 temperatures)
Customer Services:
- Respond to client inquiries and answering customers emails by developing proactive relations
- Develop relationships with B2B customers and dealers
- Maximize service quality and secure customer loyalty
- Telemarketing: welcome new customers on the phone, opening their account, presenting Bevyz, proposing assistance,
taking orders
Sales Admin. & Team support:
- Sales Admin.: sorting, processing, following up orders
- Assist the sales team in order to ensure a high satisfaction level of our customers
- Provide to the company the necessary support to facilitate the daily operations and office management
CRM:
- Define the Customer Life Cycle management process and put in place suitable CRM initiative/tools
- Develop the key messages, scripts, content (guidelines, templates, checklists, standards, procedures) in partnership with
agencies
Internet:
- Coordinate and lead the development of the "Digital Platform"
- Define the social media strategy and act as Bevyz Community Manager
- Participate in the definition of the objectives and specifications for the development of new and existing tools
Communication/PR/Networking & Event:
- Provide marketing support in the opening of the French market
- Media relations, Community Management
- Develop and implement events for the market launch (trade show, PR events, ...)
Community Manager - P&G Alumni FRANCE, association for former executives from Procter & Gamble
Management and follow-up of various internal projects in business communication
My results:
- Contribution to a business plan writing
- Management of website redesign (from specifications to dry run) with FAQ creation for members
- Management of members directory - editions of 2010 and 2011: co-writing pages of content other than alphabetical,
sponsors research, working with a graphic designer and a printer
- Creation of the quaterly newsletter (content writing, layout…), data update of 430 potential members
- Creation of a leaflet and a flyer « Les 10 bonnes raisons pour adhérer à P&G Alumni France » passed on P&G France
Events management until 120 guests: round-table conference, cocktail, working group, soirée etc.
My results (taking care of every event from the beginning to the end):
- Place and caterer search
- In charge of the room set up, descriptive notices, checking technical material (sound, screen, microphone…)
- Management of guests and subscription and cancellations
- In charge of welcoming guests the D-Day
2. Social Media animation (LinkedIn, Facebook, Viadeo, Twitter)
My results:
- Creation and management of a Facebook fan page, a Twitter account
- Management of 336 members on the LinkedIn group whose recruitment of 35 % of new ex-P&G who have resulted 12 new
membership to the association
- Management of 83 members from the hub on Viadeo whose recruitment of 28 % of new ex-P&G in the association
- Instants broadcasting of the information about the association, its members, its events, others news, etc.
General administration
My results:
- « The guide of Community Manager of P&G Alumni France” writing (processes and procedures guide)
- Weekly update of website content and daily management of the members platform
- Daily management of the treasury (cash, check) and checking of the accounts with the treasurer and the accounting firm
- Taking care of legal and administrative steps and relations with many organizations (URSSAF, Pole Emploi Service,
Paris police headquarters, insurance, public accountant, etc.)
PLACEMENTS
APRIL
–
JUNE 2008
Assistant to the Financial and Communication Director - LA MAGNÉTOTHÈQUE
Production of French audio books for blind and sighted persons, Montréal (CANADA)
Event management : Open day for partners, new task for the association
My results:
- Creation of specifications book, planning (GANTT’s diagram)
To Facilitate the exchange and sharing between volunteers
My results:
- Blog launching : http://lamagnetotheque.blogsactifs.com
To promote the association to potential partners and volunteers
My results:
- Creation of a leaflet
- Relationship with the press
- Phone calls to potential partners
JUNE 2007
(3 weeks)
Telemarketer - MÉTRO CASH & CARRY, self-service for wholesale purchase to BtoB
Phone call to retailers to promote the loyalty card “Métro Reflex”
Objective: 180 succeeded calls (a call in which I could talk to the store manager)
My results:
- Creation of a sales pitch
- 811 succeeded calls and 43 appointments taken with a commercial (based on 195 prospects)
Sales promotion: targeted products on at specifics points of sale
My results: creation of special offers poster for the products of the week
Training and follow-up of 4 new telemarketers during 2 weeks
SUMMER JOBS
2007 and
2010
(5 months)
Junior client advisor - CAPSAUTO (Groupama’s subsidiary), company specialized in Accident Management
and in all solutions and mobility services related to the automotive market
Management and distribution of the car accident notifications to garages
Objective: 40 notifications per day Average: 57 Achieve: 96
To handle Incoming Calls policyholders and insurers
Average: 70 Achieve: 200
Affiliation of a garage for an insured who is involved in a car accident
Objective: process the full request in less than 5 minutes
Average: 3,7 minutes
Creation of an internal FAQ to better identify the purpose of the call and optimize the speed to answer
SOCIAL ACTIVITIES
Presence in several students forums to represent and
promote my management and business school
Trips Discovery of new cultures (England, Scotland,
Belgium, Canada, Italy)
Testimonials in front of students and parents about my
foreign experiences in French and English
Sport Dance, swimming
Leisure Cinema, reading, painting, brodery, creative
leisure activities