This document provides tips for setting up audio in Adobe Connect, including ensuring connectors are properly attached, the headset button is held down while speaking, volume levels are adjusted correctly, the correct audio devices are selected, and optimal settings are selected in the Adobe Connect meeting room. It recommends running through audio setup wizards and contacting IT for assistance if issues persist after checking connections, buttons, levels, and settings.

1. Audio set up tips Adobe Connect

2. Headset installation

3. Installation check Are your connectors attached correctly? Are they pushed in properly? Are the colour [green (headset) and pink (microphone)] connectors in correct slots in front of PC? If you are using a laptop, they may need to be plugged in to the docking station.

4. Headset not working after installation?

5. Talk button Are you holding down the Hold to Talk button while you talk and not just pressing it and then letting it go?

6. Volume check Is your computer on Mute? Is the slider at least halfway up?

7. Volume check In the Camera and Voice pod, use the Pod Options dropdown and check that you have Voice On – Multiple Speakers turned on.

8. Microphone check Double click on the volume icon in your taskbar. Uncheck any mute boxes.

9. Microphone check Double click on the volume icon in your taskbar. Go to Options > Properties Make sure the correct mixer device is selected, select Recording and make sure all boxes are checked (especially microphone).

10. Microphone check Do this again but this time… Go to Options > Properties Make sure the correct mixer device is selected, select Recording and make sure microphone is selected.

11. Check for audio devices Start > Control panel > Sounds and audio devices > Audio tab. Make sure your devices are selected in the Sound playback and Sound recording areas.

12. Microphone check Start > Control panel > Sounds, speech & audio devices > Speech > Configure Microphone > work through the Wizard

13. Audio check in the Adobe Connect Meeting room

14. Optimal settings in the meeting room From the Meeting dropdown, check these settings.

15. Audio set up wizard

16. Advanced audio settings Half duplex – one speaker at a time, helps when echo exists & microphones are sensitive Full duplex – multiple speakers but can cause echo

17. Last ditch efforts! Stop your Camera & Voice and restart. Log out then log back in. Call ICT for help!!!!!