1. AT YOUR SERVICE:
HOW TO GET CUSTOMER SERVICE RIGHT
EVERY TIME

2. Course content © 2010, Harrison Monarth. Published by BCCG. All rights reserved. Reproduction or redistribution is prohibited without prior written permission.
Things you will learn
 The important factors that build an
experience between customers
and businesses
 Knowing how customer’s think
 Turning customers into brand
evangelists
 Resolving customer complaints
elegantly

3. Course content © 2010, Harrison Monarth. Published by BCCG. All rights reserved. Reproduction or redistribution is prohibited without prior written permission.
Coach Profile
• Executive Coach specializing in
effective communication, persuasion
strategy and speaking to influence.
• Head Coach at GuruMaker
• New York Times Bestselling Author
• Author of “The Confident Speaker” and
“Executive presence – the art of
commanding respect like a CEO”

4. Course content © 2010, Harrison Monarth. Published by BCCG. All rights reserved. Reproduction or redistribution is prohibited without prior written permission.
Thank You!
www.CareerShorts.com
Presented by Harrison Monarth Published by
Course content © 2010, Harrison Monarth, GuruMaker Inc. Business Communication Coaching Group ™ LLC
All rights reserved. Reproduction or redistribution is prohibited without prior written permission.