SlideShare a Scribd company logo
1 of 4
How to give effective
feedback to anyone
Course content © 2010, Harrison Monarth. Published by BCCG. All rights reserved. Reproduction or redistribution is not permitted without prior written
permission.
Coach Profile
• Executive Coach specializing in effective
communication, persuasion strategy and
speaking to influence.
• Head Coach at GuruMaker
• New York Times Bestselling Author
• Author of “The Confident Speaker” and
“Executive presence – the art of commanding
respect like a CEO”
Course content © 2010, Harrison Monarth. Published by BCCG. All rights reserved. Reproduction or redistribution is not permitted without prior written
permission.
Things you will learn
 The importance of giving effective feedback
 Know when to give feedback
 7 characteristics of effective feedback
 Understanding the right language, tone & non-
verbal cues
 Post-feedback assessment of the feedback
 6 important principles on how to receive feedback
Course content © 2010, Harrison Monarth. Published by BCCG. All rights reserved. Reproduction or redistribution is not permitted without prior written
permission.
Thank You!
www.CareerShorts.com
Presented by Harrison Monarth Published by
Course content © 2010, Harrison Monarth, GuruMaker Inc. Business Communication Coaching Group ™ LLC.
All rights reserved. Reproduction or redistribution is prohibited without prior written permission.

More Related Content

Similar to How to give effective feedback to anyone

Harnessing the power of persuasion
Harnessing the power of persuasionHarnessing the power of persuasion
Harnessing the power of persuasionCareerShorts.com
 
At your service how to get customer service right every time
At your service   how to get customer service right every timeAt your service   how to get customer service right every time
At your service how to get customer service right every timeCareerShorts.com
 
Managing difficult conversations
Managing difficult conversationsManaging difficult conversations
Managing difficult conversationsCareerShorts.com
 
Bishop Houses New And Maturing Leaders Training Program
Bishop Houses New And Maturing Leaders Training ProgramBishop Houses New And Maturing Leaders Training Program
Bishop Houses New And Maturing Leaders Training ProgramBishop House Consulting, Inc.
 
Negotiation and conflict resolution
Negotiation and conflict resolutionNegotiation and conflict resolution
Negotiation and conflict resolutionCareerShorts.com
 
Influence without authority
Influence without authorityInfluence without authority
Influence without authorityCareerShorts.com
 
Mentoring a Startup
Mentoring a StartupMentoring a Startup
Mentoring a StartupAndrea Boeri
 
How To Become A Powerful Presenter
How To Become A Powerful PresenterHow To Become A Powerful Presenter
How To Become A Powerful PresenterTonex
 
Getting Executives on Board with Change Management
Getting Executives on Board with Change ManagementGetting Executives on Board with Change Management
Getting Executives on Board with Change ManagementProsci ANZ
 
About MSBCoach
About MSBCoachAbout MSBCoach
About MSBCoachMaggie
 
High Stakes Holistic and Integral Coaching for a Meaningful and a Sustainable...
High Stakes Holistic and Integral Coaching for a Meaningful and a Sustainable...High Stakes Holistic and Integral Coaching for a Meaningful and a Sustainable...
High Stakes Holistic and Integral Coaching for a Meaningful and a Sustainable...Svetlana Dimovski
 
Community of Practice Webinar - What makes a good (or great) change manager?
Community of Practice Webinar - What makes a good (or great) change manager? Community of Practice Webinar - What makes a good (or great) change manager?
Community of Practice Webinar - What makes a good (or great) change manager? Prosci ANZ
 
TTT Info Pack
TTT Info PackTTT Info Pack
TTT Info PackTodd Ross
 
Mbti Think Box Presentation
Mbti Think Box PresentationMbti Think Box Presentation
Mbti Think Box PresentationScott McLean
 
Executive Coaching for Chief Operating Officers
Executive Coaching for Chief Operating OfficersExecutive Coaching for Chief Operating Officers
Executive Coaching for Chief Operating OfficersRYLNCOACHING
 
R|L's - Behavioral-IQ - The Art of Authentic Interaction (Release 2.0)
R|L's - Behavioral-IQ - The Art of Authentic Interaction (Release 2.0)R|L's - Behavioral-IQ - The Art of Authentic Interaction (Release 2.0)
R|L's - Behavioral-IQ - The Art of Authentic Interaction (Release 2.0)George Gelfer
 
Greater Birmingham: Share | Learn | Inspire - Inclusion in the Workplace
Greater Birmingham: Share | Learn | Inspire - Inclusion in the WorkplaceGreater Birmingham: Share | Learn | Inspire - Inclusion in the Workplace
Greater Birmingham: Share | Learn | Inspire - Inclusion in the WorkplaceEngage for Success
 
ICON Company Profile
ICON Company ProfileICON Company Profile
ICON Company ProfileICON ~
 
People Management Training
People Management TrainingPeople Management Training
People Management TrainingTonex
 

Similar to How to give effective feedback to anyone (20)

Harnessing the power of persuasion
Harnessing the power of persuasionHarnessing the power of persuasion
Harnessing the power of persuasion
 
At your service how to get customer service right every time
At your service   how to get customer service right every timeAt your service   how to get customer service right every time
At your service how to get customer service right every time
 
Managing difficult conversations
Managing difficult conversationsManaging difficult conversations
Managing difficult conversations
 
Bishop Houses New And Maturing Leaders Training Program
Bishop Houses New And Maturing Leaders Training ProgramBishop Houses New And Maturing Leaders Training Program
Bishop Houses New And Maturing Leaders Training Program
 
Negotiation and conflict resolution
Negotiation and conflict resolutionNegotiation and conflict resolution
Negotiation and conflict resolution
 
Influence without authority
Influence without authorityInfluence without authority
Influence without authority
 
Mentoring a Startup
Mentoring a StartupMentoring a Startup
Mentoring a Startup
 
2009 National BDPA Technology Conference Presentations
2009 National BDPA Technology Conference Presentations2009 National BDPA Technology Conference Presentations
2009 National BDPA Technology Conference Presentations
 
How To Become A Powerful Presenter
How To Become A Powerful PresenterHow To Become A Powerful Presenter
How To Become A Powerful Presenter
 
Getting Executives on Board with Change Management
Getting Executives on Board with Change ManagementGetting Executives on Board with Change Management
Getting Executives on Board with Change Management
 
About MSBCoach
About MSBCoachAbout MSBCoach
About MSBCoach
 
High Stakes Holistic and Integral Coaching for a Meaningful and a Sustainable...
High Stakes Holistic and Integral Coaching for a Meaningful and a Sustainable...High Stakes Holistic and Integral Coaching for a Meaningful and a Sustainable...
High Stakes Holistic and Integral Coaching for a Meaningful and a Sustainable...
 
Community of Practice Webinar - What makes a good (or great) change manager?
Community of Practice Webinar - What makes a good (or great) change manager? Community of Practice Webinar - What makes a good (or great) change manager?
Community of Practice Webinar - What makes a good (or great) change manager?
 
TTT Info Pack
TTT Info PackTTT Info Pack
TTT Info Pack
 
Mbti Think Box Presentation
Mbti Think Box PresentationMbti Think Box Presentation
Mbti Think Box Presentation
 
Executive Coaching for Chief Operating Officers
Executive Coaching for Chief Operating OfficersExecutive Coaching for Chief Operating Officers
Executive Coaching for Chief Operating Officers
 
R|L's - Behavioral-IQ - The Art of Authentic Interaction (Release 2.0)
R|L's - Behavioral-IQ - The Art of Authentic Interaction (Release 2.0)R|L's - Behavioral-IQ - The Art of Authentic Interaction (Release 2.0)
R|L's - Behavioral-IQ - The Art of Authentic Interaction (Release 2.0)
 
Greater Birmingham: Share | Learn | Inspire - Inclusion in the Workplace
Greater Birmingham: Share | Learn | Inspire - Inclusion in the WorkplaceGreater Birmingham: Share | Learn | Inspire - Inclusion in the Workplace
Greater Birmingham: Share | Learn | Inspire - Inclusion in the Workplace
 
ICON Company Profile
ICON Company ProfileICON Company Profile
ICON Company Profile
 
People Management Training
People Management TrainingPeople Management Training
People Management Training
 

More from CareerShorts.com

Time Management Made Easy: Parkinson's law
Time Management Made Easy: Parkinson's lawTime Management Made Easy: Parkinson's law
Time Management Made Easy: Parkinson's lawCareerShorts.com
 
Working smarter better results
Working smarter better resultsWorking smarter better results
Working smarter better resultsCareerShorts.com
 
Stop sabotaging your career
Stop sabotaging your careerStop sabotaging your career
Stop sabotaging your careerCareerShorts.com
 
Seven secrets of door opening resumes and cover letters
Seven secrets of door opening resumes and cover lettersSeven secrets of door opening resumes and cover letters
Seven secrets of door opening resumes and cover lettersCareerShorts.com
 
How to sell yourself and your ideas
How to sell yourself and your ideasHow to sell yourself and your ideas
How to sell yourself and your ideasCareerShorts.com
 
How to ace every job interview
How to ace every job interviewHow to ace every job interview
How to ace every job interviewCareerShorts.com
 
Exploring workplace diversity
Exploring workplace diversityExploring workplace diversity
Exploring workplace diversityCareerShorts.com
 
Polish your interpersonal skills
Polish your interpersonal skillsPolish your interpersonal skills
Polish your interpersonal skillsCareerShorts.com
 
Writing clear effective business letters
Writing clear effective business lettersWriting clear effective business letters
Writing clear effective business lettersCareerShorts.com
 
Writing clear effective business memos
Writing clear effective business memosWriting clear effective business memos
Writing clear effective business memosCareerShorts.com
 
Writing clear, informative reports
Writing clear, informative  reportsWriting clear, informative  reports
Writing clear, informative reportsCareerShorts.com
 
Writing clear effective business e mail
Writing clear effective business e mailWriting clear effective business e mail
Writing clear effective business e mailCareerShorts.com
 
Bridging the east west business divide
Bridging the east west business divideBridging the east west business divide
Bridging the east west business divideCareerShorts.com
 

More from CareerShorts.com (20)

Time Management Made Easy: Parkinson's law
Time Management Made Easy: Parkinson's lawTime Management Made Easy: Parkinson's law
Time Management Made Easy: Parkinson's law
 
Creativity and innovation
Creativity and innovationCreativity and innovation
Creativity and innovation
 
Following through
Following throughFollowing through
Following through
 
Decision making
Decision makingDecision making
Decision making
 
Working smarter better results
Working smarter better resultsWorking smarter better results
Working smarter better results
 
The 21st century job hunt
The 21st century job huntThe 21st century job hunt
The 21st century job hunt
 
Stop sabotaging your career
Stop sabotaging your careerStop sabotaging your career
Stop sabotaging your career
 
Seven secrets of door opening resumes and cover letters
Seven secrets of door opening resumes and cover lettersSeven secrets of door opening resumes and cover letters
Seven secrets of door opening resumes and cover letters
 
How to sell yourself and your ideas
How to sell yourself and your ideasHow to sell yourself and your ideas
How to sell yourself and your ideas
 
How to ace every job interview
How to ace every job interviewHow to ace every job interview
How to ace every job interview
 
Exploring workplace diversity
Exploring workplace diversityExploring workplace diversity
Exploring workplace diversity
 
Polish your interpersonal skills
Polish your interpersonal skillsPolish your interpersonal skills
Polish your interpersonal skills
 
From design to delivery
From design to deliveryFrom design to delivery
From design to delivery
 
Communicate and connect
Communicate and connectCommunicate and connect
Communicate and connect
 
Writing clear effective business letters
Writing clear effective business lettersWriting clear effective business letters
Writing clear effective business letters
 
Writing clear effective business memos
Writing clear effective business memosWriting clear effective business memos
Writing clear effective business memos
 
Grammar rules
Grammar rulesGrammar rules
Grammar rules
 
Writing clear, informative reports
Writing clear, informative  reportsWriting clear, informative  reports
Writing clear, informative reports
 
Writing clear effective business e mail
Writing clear effective business e mailWriting clear effective business e mail
Writing clear effective business e mail
 
Bridging the east west business divide
Bridging the east west business divideBridging the east west business divide
Bridging the east west business divide
 

Recently uploaded

Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service DewasVip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewasmakika9823
 
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,noida100girls
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101  - Basics on Growth MarketingTech Startup Growth Hacking 101  - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth MarketingShawn Pang
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfpollardmorgan
 
FULL ENJOY - 9953040155 Call Girls in Chhatarpur | Delhi
FULL ENJOY - 9953040155 Call Girls in Chhatarpur | DelhiFULL ENJOY - 9953040155 Call Girls in Chhatarpur | Delhi
FULL ENJOY - 9953040155 Call Girls in Chhatarpur | DelhiMalviyaNagarCallGirl
 
Eni 2024 1Q Results - 24.04.24 business.
Eni 2024 1Q Results - 24.04.24 business.Eni 2024 1Q Results - 24.04.24 business.
Eni 2024 1Q Results - 24.04.24 business.Eni
 
rishikeshgirls.in- Rishikesh call girl.pdf
rishikeshgirls.in- Rishikesh call girl.pdfrishikeshgirls.in- Rishikesh call girl.pdf
rishikeshgirls.in- Rishikesh call girl.pdfmuskan1121w
 
Progress Report - Oracle Database Analyst Summit
Progress  Report - Oracle Database Analyst SummitProgress  Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitHolger Mueller
 
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… AbridgedLean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… AbridgedKaiNexus
 
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update  Presentation SlidesKeppel Ltd. 1Q 2024 Business Update  Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation SlidesKeppelCorporation
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Dipal Arora
 
Call Girls in Mehrauli Delhi 💯Call Us 🔝8264348440🔝
Call Girls in Mehrauli Delhi 💯Call Us 🔝8264348440🔝Call Girls in Mehrauli Delhi 💯Call Us 🔝8264348440🔝
Call Girls in Mehrauli Delhi 💯Call Us 🔝8264348440🔝soniya singh
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis:  Simple Linear Regression Multiple Linear RegressionRegression analysis:  Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRavindra Nath Shukla
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMRavindra Nath Shukla
 
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...lizamodels9
 
GD Birla and his contribution in management
GD Birla and his contribution in managementGD Birla and his contribution in management
GD Birla and his contribution in managementchhavia330
 
RE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman LeechRE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman LeechNewman George Leech
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...Paul Menig
 
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...lizamodels9
 

Recently uploaded (20)

Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service DewasVip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
 
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101  - Basics on Growth MarketingTech Startup Growth Hacking 101  - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
 
FULL ENJOY - 9953040155 Call Girls in Chhatarpur | Delhi
FULL ENJOY - 9953040155 Call Girls in Chhatarpur | DelhiFULL ENJOY - 9953040155 Call Girls in Chhatarpur | Delhi
FULL ENJOY - 9953040155 Call Girls in Chhatarpur | Delhi
 
Eni 2024 1Q Results - 24.04.24 business.
Eni 2024 1Q Results - 24.04.24 business.Eni 2024 1Q Results - 24.04.24 business.
Eni 2024 1Q Results - 24.04.24 business.
 
rishikeshgirls.in- Rishikesh call girl.pdf
rishikeshgirls.in- Rishikesh call girl.pdfrishikeshgirls.in- Rishikesh call girl.pdf
rishikeshgirls.in- Rishikesh call girl.pdf
 
Progress Report - Oracle Database Analyst Summit
Progress  Report - Oracle Database Analyst SummitProgress  Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst Summit
 
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… AbridgedLean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
 
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update  Presentation SlidesKeppel Ltd. 1Q 2024 Business Update  Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
 
Call Girls in Mehrauli Delhi 💯Call Us 🔝8264348440🔝
Call Girls in Mehrauli Delhi 💯Call Us 🔝8264348440🔝Call Girls in Mehrauli Delhi 💯Call Us 🔝8264348440🔝
Call Girls in Mehrauli Delhi 💯Call Us 🔝8264348440🔝
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis:  Simple Linear Regression Multiple Linear RegressionRegression analysis:  Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear Regression
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSM
 
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...
 
GD Birla and his contribution in management
GD Birla and his contribution in managementGD Birla and his contribution in management
GD Birla and his contribution in management
 
Best Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting PartnershipBest Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting Partnership
 
RE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman LeechRE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman Leech
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
 
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
 

How to give effective feedback to anyone

  • 1. How to give effective feedback to anyone
  • 2. Course content © 2010, Harrison Monarth. Published by BCCG. All rights reserved. Reproduction or redistribution is not permitted without prior written permission. Coach Profile • Executive Coach specializing in effective communication, persuasion strategy and speaking to influence. • Head Coach at GuruMaker • New York Times Bestselling Author • Author of “The Confident Speaker” and “Executive presence – the art of commanding respect like a CEO”
  • 3. Course content © 2010, Harrison Monarth. Published by BCCG. All rights reserved. Reproduction or redistribution is not permitted without prior written permission. Things you will learn  The importance of giving effective feedback  Know when to give feedback  7 characteristics of effective feedback  Understanding the right language, tone & non- verbal cues  Post-feedback assessment of the feedback  6 important principles on how to receive feedback
  • 4. Course content © 2010, Harrison Monarth. Published by BCCG. All rights reserved. Reproduction or redistribution is not permitted without prior written permission. Thank You! www.CareerShorts.com Presented by Harrison Monarth Published by Course content © 2010, Harrison Monarth, GuruMaker Inc. Business Communication Coaching Group ™ LLC. All rights reserved. Reproduction or redistribution is prohibited without prior written permission.