Assignment Course Title: HND in Business Management Student Name: Unit No. &Title: 16–ManagingCommunications, Knowledge & Information Edexcel No.: Batch No. Centre Ref. No.: Learning Outcomes: LO1,LO2,LO3 & LO4 E-mail: Issued Date: 17th August 2017 Learner Declaration I confirm that the work submitted for this assignment is my own. Submission: 17th September 2017 Signature: Assessor: Ms. Komal Beg Received by & Date: Assessment Feedback Grade Comments* Criteria Achieved P M D * The assessor has made sufficient comments within the work and brief is mentioned here. Final Grade Awarded : Assessor Signature: Date: IV Signature: Date: Student Agreement:I understand the feedback given to me and agree to carry out the actions in future works as required and indicated. Student Signature:Date: Grading Matrix – M & D Criteria (Unit -16 – Managing Communications, Knowledge & Information) Learning Outcome Assessment Criteria / Possible Evidence M1.1 Answers reflect that effective judgements have been made. 1.1Use of specific content and the level of informationshows that an effective approach has been applied and demonstrated. All the steps taken for research are well justified. 2.1 Analyzethe benefits of personal networking to your career. M2.3 Use multiple sources of information to find different facts and techniques. All Tasks: · Any assessment activities you complete should be properly referenced for evidence of competence. · Sources are summarized & justified. M3.3Arrange of methods of presentation has been usedand technical language has been accurately used. 3.1Explore and brief the ways World Wide Web can help organization improve better and effective communications. Well-structured and presented using the appropriate methods. 4.1How to increase the productivity of the company via expert systems and artificial intelligence that can help. D1.1 Conclusions have been arrived at through synthesis of ideas and have been justified. 2.1analyse the modern world opportunities and challenges faced by a new student in business career. Explain how internet has made a your personal network more efficient, effective and successful. 1.1Produce a proper evaluation report for the effectiveness of the given solution and justification shown for solving specific organization problems. Present the relevant information in a clear & easily assimilated manner in writing. 3.2Self explanation of your own learning and improvement in knowledge and skill base. D2.1 Autonomy / independence has been demonstrated. All Tasks: · Clarification in understanding assessment instructions is sought, when required. · Assessment reviews are completed within agreed time frames. D3.4 Problems have been solved 4.1Produce a report containing the role of IT for managing this type of organization.Discuss the measure to be taken to provide security and accuracy of data. 3.1List the drawback of the proposed solution and suggestion for improvement.Explain the challe.

1. Assignment
Course Title:
HND in Business Management
Student Name:
Unit No. &Title:
16–ManagingCommunications, Knowledge & Information
Edexcel No.:
Batch No.
Centre Ref. No.:
Learning Outcomes:
LO1,LO2,LO3 & LO4
E-mail:
Issued Date:
17th August 2017
Learner Declaration
I confirm that the work submitted for this assignment is my
own.
Submission:
17th September 2017
Signature:
Assessor:
Ms. Komal Beg
Received by & Date:
Assessment Feedback
Grade

2. Comments*
Criteria
Achieved
P
M
D
* The assessor has made sufficient comments within the work
and brief is mentioned here.
Final Grade Awarded :
Assessor Signature:
Date:
IV Signature:
Date:
Student Agreement:I understand the feedback given to me and
agree to carry out the actions in future works as required and
indicated.
Student Signature:Date:
Grading Matrix – M & D Criteria (Unit -16 – Managing
Communications, Knowledge & Information)
Learning Outcome
Assessment Criteria / Possible Evidence
M1.1 Answers reflect that effective judgements have been
made.
1.1Use of specific content and the level of informationshows
that an effective approach has been applied and demonstrated.
All the steps taken for research are well justified.

3. 2.1 Analyzethe benefits of personal networking to your career.
M2.3 Use multiple sources of information to find different facts
and techniques.
All Tasks:
· Any assessment activities you complete should be properly
referenced for evidence of competence.
· Sources are summarized & justified.
M3.3Arrange of methods of presentation has been usedand
technical language has been accurately used.
3.1Explore and brief the ways World Wide Web can help
organization improve better and effective communications.
Well-structured and presented using the appropriate methods.
4.1How to increase the productivity of the company via expert
systems and artificial intelligence that can help.
D1.1 Conclusions have been arrived at through synthesis of
ideas and have been justified.
2.1analyse the modern world opportunities and challenges faced
by a new student in business career. Explain how internet has
made a your personal network more efficient, effective and
successful.
1.1Produce a proper evaluation report for the effectiveness of
the given solution and justification shown for solving specific
organization problems. Present the relevant information in a
clear & easily assimilated manner in writing.
3.2Self explanation of your own learning and improvement in
knowledge and skill base.
D2.1 Autonomy / independence has been demonstrated.
All Tasks:
· Clarification in understanding assessment instructions is
sought, when required.
· Assessment reviews are completed within agreed time frames.
D3.4 Problems have been solved

4. 4.1Produce a report containing the role of IT for managing this
type of organization.Discuss the measure to be taken to provide
security and accuracy of data.
3.1List the drawback of the proposed solution and suggestion
for improvement.Explain the challenges of globalization facing
a selected business
Grading Matrix – Pass Criteria ( Unit -16 – Managing
Communications, Knowledge & Information)
Learning Outcome
Assessment Criteria
Tasks
LO1Understand how to assess information and knowledge needs
P1.1 discuss the range of decisions to be taken
P1.2 examine the information and knowledge needed to ensure
effective decision taking
P1.3 assess internal and external sources of information and
understanding
P1.4 justify recommendations for improvement
1.1
LO2 Be able to create strategies to increase personal networking
to widen involvement in the decision makingprocess
P2.1 identify stakeholders for a decision-making process
P2.2 make contact with those identified and develop business
relationships
P2.3 involve those identified in the decision making as
appropriate
P2.4 design strategies for improvement
2.1
LO3 Be able to develop communication processes
P3.1 report on existing processes of communication in an
organization
P3.2 design ways to improve appropriateness
P3.3 implement improvements to ensure greater integration of

5. systems of communication in that organization
P3.4 create a personal plan to improve own communication
skills
3.1
3.2
LO4 Be able to improve systems relating to information and
knowledge
P4.1 report on existing approaches to the collection, formatting,
storage and dissemination of information and knowledge
P4.2 carry out appropriate changes to improve the collection,
formatting, storage and dissemination of information and
knowledge
P4.3 implement a strategy to improve access to systems of
information and knowledge
4.1Scenario Brief
Each department is very important for the company and acts as
the backbone of the company. To run a department is all about
managing information which is filed in various folders, files,
sections etc. The department as chosen by you would have been
running the operations over the years. So you need to explore
about how the information flow in this particular department
and for organization in particular is essential.
This is also very important to allow the day to day activities to
take place. All such information as handled by this department
specifically needs to be reported to management, also all the
department staff needs information for decision making.
Assessment Tasks (Unit -16 – Managing Communications,
Knowledge & Information)

6. LO1Understand how to assess information and knowledge needs
Grading
(P/M/D)
Assessment Type
1.1You have been appointed as consultant where you should
speak to / interview the executive staff of a local company in
one selected department to understand the activities / essential
services they provide.Prepare brief report covering areas as:
a) Discuss the range of decisions is taken for the selected
department?
b) Examine theinformation that is gathered as regular procedure
in day to day tasks? Who are the employees and what is the role
they perform to ensure this information for effective decision
taking?
c) Access the measures to be taken to use the information from
internal and external sources?
d) Justify recommendations for improvement in the selected
department.
P1.1,
P1.2,
P1.3,
P1.4,M1.1,M2.3,
D1.1, D2.1
Self-Research Report
Personal networking provides a straight forward approach to
building and working within networks. It delivers a practical
guide to creating the kind of network that you need, and
becoming a natural & effective communicator.

7. Assessment Tasks (Unit -16 – Managing Communications,
Knowledge & Information)
LO2 Be able to create strategies to increase personal networking
to widen involvement in the decision-making process
Grading
(P/M/D)
Assessment Type
2.1Your aim should be able to successful in your career and be
able to create new ways to increase your personal contacts to
widen your circle & improves decision making process. Prepare
a plan for your personal network to:
a) Identify stakeholders you already have and whom you would
like to include for decision making process.
b) Make contact with the above all and build your relations to
involve the ones who help you in making career decisions.
c) Design a strategy to improve (add) contacts and give names
of 5 such new contacts you have made using the plan.
P2.1, P2.2, P2.3, P2.4, M1.1, M2.3, D1.1, D2.1
Personal Networking Plan
The organizations need effective communication to make their
operations and functions work properly. The efficient running
of your chosen department requires that all the staff of the
selected organization work together and that requires the
adequate understanding of what others are doing. It requires
fundamentally communications which are efficient and
effective. Passing messages have a great impact on the
employee’s support of day to day activities. You are aware
about the use of various messaging system found in that
department and as a consultant you also know how much they

8. are successful.
There is a need of effective and right communicating channel in
organizations in order to have continuous flow of information
internally with employees and externally with customers. There
should be proper channel and functional way to inform everyone
in the organization about the things going on and what's new
coming in the company.
Assessment Tasks (Unit -16 – Managing Communications,
Knowledge & Information)
LO3 Be able to develop communication processes
Grading
(P/M/D)
Assessment Type
3.1One of the main aims of your report is to find out the
functional guideline for communication process in the selected
organization whether that is internal or external communication
and how it can be implemented in the offices. The report should
include:
a) Report communication processes existing in the selected
company,
b) Design a proposal for developing the communication process
as suitable,
c) Implement the developments to make sure the better
combinations ofcommunication system in the selected company.
P3.1, P3.2, P3.3, M2.3, M3.3,
D2.1,
D3.4
Communication Report
3.2Create a personal plan to improveyour own communication
skillsusing appropriate tools.
P3.4,
M2.3,
D1.1, D2.1

9. Personal Plan
Assessment Tasks (Unit -16 – Managing Communications,
Knowledge & Information)
LO4 Be able to improve systems relating to information and
knowledge
Grading
(P/M/D)
Assessment Type
4.1As information systems have developed, they have allowed
organization to gather and store vast amounts of data &
knowledge. Making information available quickly & easily to
those who could act on it is a challenging and important task.
Prepare a report on the collection, formatting, storage and
dissemination of
]=information and knowledge using the related system which
includes:
a) Report the existing methods used in the company
b) Carry out suitable changes for improvement
c) Implement a plan for improving access to related information
systems.
P4.1, P4.2,
P4.3,
M2.3, M3.3,
D2.1,
D3.4
Systems Report
Note:
· Students may use information from any relevant source to help
them with producing evidence for the tasks.
· With each task we have specified what evidence the student is
expected to produce, but it is important to note that if it is
possible to generate the evidence, in a variety of formats.
· Students are encouraged to submit digital evidence for

10. reviews.
*as and when the review is shown the Assessor would be
marking the review date.
Assessment Plan – Unit -16 – Managing Communications,
Knowledge & Information – Batch-16& 18
Task No.
Assessment Type
Grading
(M&D)
Review Comments
Date /Sign*
1.1
Self-Research - Report for the Selected Business
(P1.1,P1.2,
P1.3,P1.4)
M1.1, M2.3,
D1.1, D2.1
2.1
Personal Networking Plan
(P2.1, P2.2, P2.3, P2.4)
M1.1, M2.3, D1.1, D2.1
3.1
Communication Report(P3.1,P3.2, P3.3)
M2.3, M3.3,
D2.1,
D3.4
3.2
Personal Plan
(P3.4)

11. M2.3,
D1.1, D2.1
4.1
Systems Report
(P4.1,P4.2,
P4.3)
M2.3, M3.3,
D2.1,
D3.4
Assignment
Course Title:
HND in Business Management
Student Name:
Unit No. &Title:
15-Managing Business Activities to Achieve Results
Edexcel No.:
Semester/Batch No.
01/
Centre Ref. No.:
Learning Outcomes:
LO 1, LO2, LO 3, LO4
E-mail:
Issued Date:

12. 24th May 2016
Submit Date:
25th June 2016
Assignment Title:
Leading an Organisation
& Working in Teams
Assessor:
Mr. Zaheer MOHAMED
Assessment Feedback
Grade
Comments*
Achieved Criteria
P
M
D
* The assessor has made sufficient comments within the work
and brief is mentioned here.
Final Grade Awarded :
Assessor Signature:
Date:
IV Signature:
Date:
Student Agreement: I understand the feedback given to me and
agree to carry out the actions in future works as required and
indicated.
Student Signature:Date:
To be filled by the Student:(Unit -15 – Managing Business

13. Activities to Achieve Results)
Criteria
P1.1
P1.2
P1.3
P2.1
P2.2
P2.3
P2.4
P3.1
P3.2
P3.3
P3.4
P4.1
P4.2
P4.3
P4.4
Task
Page No

14. M1
M2
M3
D1
D2
D3
Task No.
Task No.
Task No.
Task No.
Task No.
Task No.
Page. No.
Page. No.
Page. No.
Page. No.
Page. No.
Page. No.

15. Declaration of Academic Honesty
Student’s Full Name:
Edexcel No.
Centre Ref. No.
Declaration
(Insert YES or NO)
1. I Confirm that this assignment is my own work:
2. I Confirm that where ever I have used someone else’s words,
concepts, graphics or data in my work, I have clearly indicated
exactly where I have done so, using the Harvard referencing
system.
3. I confirm that I have clearly indicated, by referencing, where
I have used someone else’s words, concepts, graphics or data,
irrespective of whether I have quoted verbatim or I have
paraphrased in my own words.
4. I have clearly indicated in my assignment any work that has
been contributed by another student.
5. I have clearly indicated in my assignment any work that has
been carried out collaboratively with another student/s.
Student Signature :
Date:
Grading Matrix – Pass Criteria :(Unit -15 – Managing Business
Activities to Achieve Results)
Learning Outcome
Assessment Criteria
Tasks
LO1 Understand the importanceof business processes in
delivering outcomes basedupon business goals andobjectives

16. 1.1 Evaluate the interrelationship between the different
processes and functions of the organisation
1.2 Justify the methodology to be used to map processes to the
organisation’s goals and objectives
1.3 Evaluate the output of the process and the quality gateways
1.1
1.2
1.3
LO2 Be able to develop plans for own area of responsibility to
implement operational plans
2.1 Design plans which promote goals and objectives for own
area of responsibility
2.2Write objectives, which are specific, measurable, achievable,
realistic and time-based to align people and other resources in
an effective and efficient way
2.3 Implement appropriate systems to achieve objectives in the
most efficient way, on time, to budget and meeting
organisational standards of quality
2.4 Carry out work activities meeting the operational plan
through effective monitoring and control
2.1
2.2
2.3
2.4
LO3 Be able to monitorappropriate systems toimprove
organizational performance
3.1 Design systems to manage and monitor quality standards
specified by the organisation
3.2Demonstrate a quality culture to ensure continuous
monitoring, evaluation and development of the process

17. 3.3Recommend improvements which align with the
organisation’s objectives and goals and which result in
improvements
3.4Report on the wider implications of proposed changes within
the organization
3.1
3.2
3.3
3.4
LO4 Be able to manage health and safety in the workplace
4.1 Carry out risk assessments as required by legislation,
regulation and organisational requirements ensuring appropriate
action is taken
4.2Demonstrate that health and safety regulations and
legislation applicable in specific work situations are correctly
and effectively applied
4.3 Carry out a systematic review of organisational health and
safety policies and procedures in order to ensure they are
effective and compliant
4.4 Carry out practical application of health and safe
4.1
4.2
4.3
4.4
Grading Matrix – M & D Criteria:(Unit -15 – Managing
Business Activities to Achieve Results)
M & D Criteria

18. Task: Assessment Criteria / Possible Evidence
M1.1 Answers reflect that effective judgements have been
made.
1.2 A judgment has been made by the student after evaluating
the Pros and Cons independently by the student with valid
reasons.
M1.2 Complex problems with more than one
variable have been explored
1.1: The student must evaluate the interrelationships for another
organization as well (i.e. the student has to select two
organizations from the 3).
M2.1 Relevant theories and/or techniques have been applied
4.3: A full review must be carried out for another organization
as well linking theories or techniques which has been
incorporated in that organization as well.
M2.3 Use multiple sources of information to find different facts
and techniques.
3.2: Referring to different sources from books and web articles
and quote examples when evaluating the developments.
M3.1 The appropriate structure and approach has been used.
4.1: The structure must be explained in detail for all the
different departments within the organization.
M3.3 A range of methods of presentation have
been used and technical language has been
accurately used
4.4: A minimum of 7 tools must be discussed with relevant
examples on how these tools can be used for.
D1.1 Conclusions have been arrived at through synthesis of
ideas and have been justified.
3.1: Give a final conclusion as to why the proposed
recommendations must be used.
D1.4 Realistic improvements have been proposed against
defined characteristics for success
4.4: suggest ways the company can improve in the future.
D2.1 Autonomy / independence has been demonstrated.
ALL TASKS: Proper Referencing must be carried out.

19. D2.2 Substantial activities, projects orinvestigations have been
planned, managed andorganized
ALL TASKS: Submissions must be on time with on time
reviews.
D3.1 Ideas have been generated and decisionstaken
2.2: Many ideas have been generated when coming up with the
objectives.
D3.5 Innovation and creative thought have beenapplied
3.1: Come up with at least 4 innovative ideas managing and
monitoring quality standards.
Scenario (Task 1& 2)
In order to be working with people in the organization it is
important to understand the whole organization and logically
connect the processors of the organization to the functions they
are performing as well as how quality can be improved every
step of the way within the organization. Therefore, you are
required to do a research into the importance of these concepts.
Assessment Tasks:(Unit -15 – Managing Business Activities to
Achieve Results)
LO1 Understand the importance of business processes in
delivering outcomes based upon business goals and objectives
Grading
(P/M/D)
Assessment Type
1.1 Evaluate the interrelationship between the different
processes and functions of one of the following companies
1. BCAS 2. Carrefour 3. IKEA
P1.1, M1.2
Assignment
1.2 Justify the methodology to be used to map processes to the
organization you have selected in question 1.1’sgoals and
objectives
P1.2, M1.1

20. Assignment
1.3 Evaluate in your own words the output of the process and
the quality gateways for the company selected in 1.1
P1.3,
Assignment
Assessment Tasks :(Unit -15 – Managing Business Activities to
Achieve Results)
LO2 Be able to develop plans for own area of responsibility to
implement operational plans
Grading
(P/M/D)
Assessment Type
2.1 Design plans which promote goals and objectives for own
area of responsibility for Internal and External Customers for
short term and longtime spans.
P2.1,
Assignment
2.2 Write Five objectives, which are specific, measurable,
agreed, realistic and time-based to align people and other
resources in an effective and efficient way.
P2.2,D3.1
Assignment
2.3 Implement appropriate systems to achieve objectives in the
most efficient way, on time, to budget and meeting
organisational standards of quality.
P2.3,
Assignment
2.4 Carry out work activities meeting the operational plan in
terms of product/service specifications, quality and cost
requirements for the company selected in 1.1 through effective
monitoring and control.
P2.4,
AssignmentScenario (Task 3)
Quality has increasingly shown its importance in many ways to

21. enhance business profitability. You have recently started work
as the Quality Manager at IKEA Qatar. and you have been given
the task of designing a magazine on Managing Business
Activities. The purpose of this magazine is to educate all
employees the importance of monitoring systems to improve the
organisation’s performance. The insert can be colourful, using
unique pictures (not taken from websites but your own designs)
and the whole insert must not be more than 12 pages. You must
come up with a name for the insert, design a cover page for
your insert which is creative and not off the internet also the
magazine must have an editorial and a brief introduction into
the writers. Each group must select and Editor in Chief, and he
or she is the one to write the editorial. All the group members
must be showcased in their own articles. Each question must be
an article and you can formulate titles for each article as well.
Remember this must be a magazine insert and you need to be
creative as well.
.
Assessment Tasks:(Unit -15 – Managing Business Activities to
Achieve Results)
LO3Be able to monitor appropriate systems to improve
organizational performance
Grading
(P/M/D)
Assessment Type
3.1 Design systems to manage and monitor quality standards
specified by IKEA Qatar.
P3.1, D3.5
Group of 4 Magazine
3.2 Demonstrate a quality culture to ensure continuous
monitoring, evaluation and development of the processes
atIKEA Qatar.
P3.2
M2.3

22. 3.3 Recommend improvements which align with the IKEA
Qatar’sobjectives and goals and which result in improvements
P3.3
D3.1
3.4 Report on the wider implications of proposed changes
within IKEA Qatar.
P3.4
Scenario (Task 4)
You are required to carry out a presentation to understand the
Healthy Safety Measures taken and risks involved in a company
of your choice.
Assessment Tasks:(Unit -15 – Managing Business Activities to
Achieve Results)
LO4 Be able to manage health and safety in the workplace
Grading
(P/M/D)
Assessment Type
4.1 Carry out risk assessments as required by legislation,
regulation and organisational requirements ensuring appropriate
action is taken
P4.1, M3.1
Group of 5 Presentation
4.2Demonstrate that health and safety regulations and
legislation applicable in specific work situations are correctly
and effectively applied
P4.2,
4.3 Carry out a systematic review of organisational health and
safety policies and procedures in order to ensure they are
effective and compliant
P4.3, M2.1

23. 4.4 Carry out practical application of health and safe
P4.4, M3.3,D1.4
Note:
· Students may use information from any relevant source to help
them with producing evidence for the tasks.
· The word count can only vary by +/- 10%.
· With each task we have specified what evidence the student is
expected to produce, but it is important to note that if it is
possible to generatethe evidence, in a variety of formats.
· Students are encouraged to submit digital evidence for
reviews.
Assessment Plan – Unit -15 – Managing Business Activities to
Achieve Results– Batch-16
Task No.
Assessment Type
P
M
D
Comment
Review Date/Signature*
1.1
Magazine
P1.1
-
-
1.2
P1.2

24. M3.1
-
1.3
P1.3
M2.1
-
2.1
P2.1
-
-
2.2
Assignment
P2.2
M1.1
-
2.3
P2.3
M2.3
-

25. 2.4
P2.4
-
D1.4
3.1
P3.1
M1.2
-
3.2
Presentation & Report
P3.2
M3.3
D1.1
3.3
P3.3
3.4
P3.4

26. 4.1
IMC Plan
P4.1
-
-
4.2
P4.2
-
-
4.3
P4.3
-
D3.5
4.4
P4.4
-
D3.1

27. *as and when the review is shown the Assessor would be
marking the review date.