Build analytics capability through soft skills: Questions for context
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Build analytics capability through soft skills for data science. Ask questions for context so that you can be super human.
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Build analytics capability through soft skills: Questions for context
- 1. Weask questionstobetterunderstand: • the businessproblem • whatthe businesswill do differently • whatbusiness decision oractionwill result • the criticaltimeframes Sowecan: • scopetheproject andoutputsrequired • beclear aboutwhatdeliverable(s) wewill committo • planandcommit totimeframes Asking better questions 1
- 2. Contextmatters CindyTonkinBuildanalyticscapabilitythroughsoftskillsfordatascience + 61412135426 cindy@cindytonkin.com2 Asking better questions
- 3. Get yourteam askingbetterquestions Buildanalyticscapabilitythroughsoftskillsfordata science +61412135426cindy@cindytonkin.com3 Call CindyTonkin+61 412 135 426
- 4. Page 4 I want to record with 2 mics
- 5. Page 5 My diagnosis: I need a USB hub
- 6. Page 6 It doesn’t work
- 7. Page 7 The expert gave me what I asked for, not what I needed
- 8. Page 8 What problem are we trying to solve?
- 9. We’re busy 9
- 10. They’re Fuzzy 10
- 13. 13 We want stakeholders who are
- 14. Peers 14
- 15. Clear 15
- 16. Dear Page16
- 17. Insights from Analyticsshape Strategy
- 18. All meaning is contextual Page18
- 19. Human Communicationis fuzzy 19 What I mean Helpplease! I am curious -- I’m scared, worried, anxious -- I feel incompetent -- I want to understand -- I want to look good, get this done, stop the noise -- I am annoyed, unsure, furious -- I need you to validate me -- I want to help -- I want you to prove me right – I want to prove someone else wrong – This isn’t fair – I’m unhappy – I feel powerless – want to assert my power
- 20. Human Communicationis fuzzy 20 What I mean Help please! What I say Comprehensive CanIget access to...Review Everything you have on.. Strategy I am curious-- I’mscared, worried,anxious-- I feel incompetent -- I wantto understand-- I wantto look good, get this done,stop the noise --I am annoyed,unsure,furious-- I needyou to validate me -- I wantto help -- I wantyou to prove me right –I wantto prove someoneelse wrong– This isn’tfair –I’munhappy--Ifeel powerless –wantto assertmy power
- 21. Human Communicationis fuzzy 21 What I mean What I say Please help Transformations: Deletions Distortions Generalisations What gets in the way I am curious-- I’mscared, worried,anxious-- I feel incompetent -- I wantto understand-- I wantto look good, get this done,stop the noise --I am annoyed,unsure,furious-- I needyou to validate me -- I wantto help -- I wantyou to prove me right –I wantto prove someoneelse wrong– This isn’tfair –I’munhappy--Ifeel powerless –wantto assertmy power Comprehensive CanI get access to... Review Everythingyou haveon.. Strategy
- 22. Human Communicationis fuzzy 22 What I mean What I say Please help Transformations: Deletions Distortions Generalisations What gets in the way I am curious-- I’mscared, worried,anxious-- I feel incompetent -- I wantto understand-- I wantto look good, get this done,stop the noise --I am annoyed,unsure,furious-- I needyou to validate me -- I wantto help -- I wantyou to prove me right –I wantto prove someoneelse wrong– This isn’tfair –I’munhappy--Ifeel powerless –wantto assertmy power Comprehensive CanI get access to... Review Everythingyou haveon.. Culture Upbringing Beliefs Values Context Education Strategy
- 27. How the business consultant described it Page27
- 30. How the customer was billed Page30
- 32. What the customer really needed Page32
- 33. Some general principles and an exercise 33
- 34. Youcan’t understand what they want unless youask because they don’tnecessarily know yet 34
- 35. 35 1. SynchronousCommunication 2. Buildrapportand trust first 3. Clarify
- 36. Synchronouscommunication 1. In person is best 2. Video conferencing next best (withvideo!) 2. Phone is next best 3. Never by emailif you can avoidit 36
- 37. Buildtrust and rapport first People whoare like each other like each other People long tobe seen as they see themselves Page37
- 38. Friendor foe? Page38 Like me Oxytocin > smart +++ trust
- 39. Friendor foe? Page39 Like me Oxytocin > smart +++ trust Not like me Threat < smart Reject ideas
- 40. Friendor foe? Page40 Like me Oxytocin > smart +++ trust Not like me Threat < smart Reject ideas
- 41. Buildtrust and rapportfirst 1: Pace (paraphraseor state the obvious) 2: Clarify Page41
- 42. Page42 (Choose 1) Paraphrase or repeat their last sentence AND/SO... So (what you just said) is important toyou AND/SO... Something you think is obvious to both of you and is true AND/SO...
- 43. Page43 Buildtrust and rapport first 1: Pace(paraphrase or state the obvious) 2: Clarify
- 44. Page44 (Choose 1) How do you mean? When you say “X” what do you mean? Tell me more about “X” I guess it would be a hassleto explain “X”?
- 45. Page45 Buildtrust and rapport first 1: Pace(paraphrase or state the obvious) 2: Clarify
- 46. Page46 What worked? What you already knew, what’s new? How and with whomwillyou use this?
- 47. Page47 Exercise A: Talk aboutwhat’s important to you at work B: Buildtrust and rapportfirst 1: Pace (paraphrase or state theobvious) 2: Clarify
- 48. Page 48 Nota hardware problem: The software will notwork with2 mics
- 49. Page 49 Experts needcontext. Youcan’t advise without it.With it youhave super-powers.
- 50. 50 Make a plan to use this: When (trigger occurs)... I will...(response)
- 51. 51 Buildanalytics capability through soft skills for data science Talk to Cindyabout yourteam cindy@cindytonkin.com +61 412 135 426