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This document provides instructions for Roberta Bell, a project coordinator for PREIT, on conducting a customer experience evaluation of a mall. The evaluation will take 1.5-2 hours and involve observing the mall's amenities, cleanliness, and customer service. The coordinator is instructed to be descriptive in writing narratives for each evaluation section. They are also told to follow specific procedures like driving around the mall, interacting with security guards, making a customer service phone call, and purchasing a $20 gift card. The document emphasizes providing thorough, consistent reporting and focusing on the customer experience rather than store selection.
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Assignment review ppt
- 1. Roberta Bell, PREIT Project Coordinator PREIT Customer Experience Project Review
- 2. Thank you! This review will help assure your successful completion of this project. We appreciate your time to help you fully understand this assignment. The Shop Quiz you will take following this review will contain questions only answered in the narration so, you must listen as well as watch the slides.
- 3. ALL evaluations this quarter will be conducted on Sundays. Please check your Shop Log to verify your assigned date. This assignment MUST be conducted between 2 PM and 4 PM in your time zone. (Unless you have been otherwise notified.)
- 17. THANK YOU!