The document provides a job analysis for the role of a part-time cashier at KaT Jewelry store. It includes an overview of the typical daily responsibilities which involve opening the store, maintaining cleanliness, responding to online customers, and counting cash at the end of shifts. The analysis also describes the primary duties of advising customers, ensuring sales revenue is accurate, and maintaining security of valuable items. Key skills needed for the role include basic computer skills, flexibility to serve different customers, attention to detail when handling products, and managing emotions to satisfy customers. The cashier also receives initial training on jewelry properties and store equipment operation.
Our company's Chairperson is Makoto Nakamura. He manages the business effectively by running it successfully, managing staff effectively, and knowing key business practices. As Chairperson, he is responsible for many tasks including ensuring the right customers are selected and coordinating with other company members.
I would define ‘Customer Experience’as:
‘How customers or prospective customers perceive their interactions with your organisation’
Customer experience encompasses every aspect of an organisation’s offering - the quality of customer care, of course, but also advertising, packaging, product and service features, ease of use, and reliability.
How can you drive a consistently good and improving Customer Experience for your customers or prospects?
In this A to Z I’ll give you some of the answers and some tips from Oak Consult
Islam Omar Ahmad is an Egyptian national seeking a management position. He has over 10 years of retail experience, including 7 years as Section Manager and Store Manager for LC Waikiki in Egypt. He holds a bachelor's degree from Ain Shams University. His skills include leadership, visual merchandising, budgeting, and computer/design programs. He has contributed to the opening of multiple LC Waikiki stores in Egypt.
The candidate is seeking a leadership position in sales that utilizes over 7 years of experience. They have a diverse professional background including roles in retail sales, customer service, administration, and hospitality. Key qualifications include strong English communication skills, a positive work ethic, and the proven ability to excel in fast-paced environments through adaptability, problem-solving, and working independently or as part of a team.
Dinesh Pariyar is seeking a career opportunity where he can utilize his skills and help achieve organizational goals. He has over 5 years of experience in retail management, most recently as Store Manager for CallIt Spring, where he was responsible for managing staff, stock levels, sales analysis, and ensuring customer satisfaction. Prior to that, he worked as a Senior Sales Associate for the same company, assisting customers, processing payments, stocking shelves, and responding to inquiries. Pariyar has a high school and undergraduate degree and is proficient in Microsoft programs, Navision billing software, and the internet.
This document discusses customer relationship management (CRM) and the importance of customer service. CRM involves tracking customer information and interactions to improve customer service and target marketing efforts. While CRM often relies on software, successful implementation also requires organizational support and training employees. Good customer service involves understanding customer needs, expectations and perspectives in order to meet or exceed their requirements.
This job summary describes the responsibilities of a cashier at a grocery store. As a cashier, the individual is responsible for welcoming customers, answering questions, recommending products, operating the cash register and scanning equipment, processing payments, and ensuring accurate transactions. At the end of each shift, the cashier must submit all cash and receipts to the accounting department. The cashier reports to the store manager.
Shamiulla Vontimitta Mohammad is applying for a senior sales associate position with over 3 years of retail experience. He has a bachelor's degree in computer science and a master's degree in computer applications. His experience includes managing inventory, sales, customer service, and administrative duties like preparing for promotions. He is proficient in English, Arabic, Hindi, Telugu, and Urdu and has strong communication and problem-solving skills.
Our company's Chairperson is Makoto Nakamura. He manages the business effectively by running it successfully, managing staff effectively, and knowing key business practices. As Chairperson, he is responsible for many tasks including ensuring the right customers are selected and coordinating with other company members.
I would define ‘Customer Experience’as:
‘How customers or prospective customers perceive their interactions with your organisation’
Customer experience encompasses every aspect of an organisation’s offering - the quality of customer care, of course, but also advertising, packaging, product and service features, ease of use, and reliability.
How can you drive a consistently good and improving Customer Experience for your customers or prospects?
In this A to Z I’ll give you some of the answers and some tips from Oak Consult
Islam Omar Ahmad is an Egyptian national seeking a management position. He has over 10 years of retail experience, including 7 years as Section Manager and Store Manager for LC Waikiki in Egypt. He holds a bachelor's degree from Ain Shams University. His skills include leadership, visual merchandising, budgeting, and computer/design programs. He has contributed to the opening of multiple LC Waikiki stores in Egypt.
The candidate is seeking a leadership position in sales that utilizes over 7 years of experience. They have a diverse professional background including roles in retail sales, customer service, administration, and hospitality. Key qualifications include strong English communication skills, a positive work ethic, and the proven ability to excel in fast-paced environments through adaptability, problem-solving, and working independently or as part of a team.
Dinesh Pariyar is seeking a career opportunity where he can utilize his skills and help achieve organizational goals. He has over 5 years of experience in retail management, most recently as Store Manager for CallIt Spring, where he was responsible for managing staff, stock levels, sales analysis, and ensuring customer satisfaction. Prior to that, he worked as a Senior Sales Associate for the same company, assisting customers, processing payments, stocking shelves, and responding to inquiries. Pariyar has a high school and undergraduate degree and is proficient in Microsoft programs, Navision billing software, and the internet.
This document discusses customer relationship management (CRM) and the importance of customer service. CRM involves tracking customer information and interactions to improve customer service and target marketing efforts. While CRM often relies on software, successful implementation also requires organizational support and training employees. Good customer service involves understanding customer needs, expectations and perspectives in order to meet or exceed their requirements.
This job summary describes the responsibilities of a cashier at a grocery store. As a cashier, the individual is responsible for welcoming customers, answering questions, recommending products, operating the cash register and scanning equipment, processing payments, and ensuring accurate transactions. At the end of each shift, the cashier must submit all cash and receipts to the accounting department. The cashier reports to the store manager.
Shamiulla Vontimitta Mohammad is applying for a senior sales associate position with over 3 years of retail experience. He has a bachelor's degree in computer science and a master's degree in computer applications. His experience includes managing inventory, sales, customer service, and administrative duties like preparing for promotions. He is proficient in English, Arabic, Hindi, Telugu, and Urdu and has strong communication and problem-solving skills.
Siti Rahayu is applying for a retail sales position. She has experience in various retail roles from 2012 to present, including at Godiva Chocolatier, Gymkidz, Scotch & Soda, Mt. Sapola boutique, Saturday boutique, and Hide & Seek boutique. Her responsibilities in these roles involved customer service, sales, inventory management, and setting up store displays. She has strong communication skills and product knowledge to assist customers.
The document discusses strategies for providing great customer service at Subway restaurants. It emphasizes the importance of smiling, acknowledging customers, paying attention to customers, not taking complaints personally, treating customers the way you want to be treated, showing appreciation, knowing customer priorities, understanding performance benchmarks, objectively tracking performance, monitoring manager and staff attitudes, and providing opportunities for customer feedback. Retaining quality employees is also discussed, highlighting the need to offer competitive pay and a fun work environment.
iZoomba! CyberUkay is a small privately owned online retail business located in the Philippines. It is owned and operated by four individuals - Verson L. Salvador, Ansherina A. Sauri, Allanwin S. Flores, and Christina T. Flores. The business aims to market perfumes, clothes, and accessories online to customers and gain revenue of around 5000 PHP in its first three months. Key strategies include balancing quality and affordable prices, customer service, online and face-to-face marketing, and utilizing social media and installment payment plans. Starting costs were 2000 PHP and assets total 2500 PHP.
This document is a resume for Kamran Javed. It summarizes his work experience including roles as a Store Supervisor and Senior Sales Person for Signature Studio in Dubai, an Assistant Manager for Quiz Clothing.co.uk in the UK, a Team Lead for Customer Service at Warid Telecom in Pakistan, a Customer Services Representative for i2c Pakistan and Ovex Technologies, also in Pakistan. It lists his areas of expertise as fashion retail sales, lead generation, telesales, B2B appointment settings and customer support. Contact information and a brief objective statement are also included.
Paul Simbarashe Garandiya is a Zimbabwean national seeking a challenging position that allows him to utilize his 4+ years of experience in administration, stock management, sales, and business. He has a certificate in business management from the University of Zimbabwe and experience working in roles such as sales assistant, buying assistant, office cashier, and stock/warehouse roles for companies like OK Zimbabwe and TM Westgate. His skills include stock management, sales, administration, computer programs, and leadership.
Alvin Atienza Melendrez is seeking a position that utilizes his skills in customer service, sales, and data entry. He has over 10 years of work experience in retail sales and customer service roles. His experience includes positions as a senior sales associate, department head, and cashier for various retailers in the Philippines and Bahrain. He also has experience working as an SAP encoder for a logistics company. Melendrez has an associate's degree in Information Technology and technical skills in areas like PowerPoint, data entry, and cash management systems.
WebQuTest your customer service skills.httpwww.donnae.docxmelbruce90096
WebQu
Test your customer service skills.
http://www
.donnaearltraining.com/ Articles/CustomerService Quiz, html
which ultimately evolved into today's portable music devices. If Edison had not developed the phonograph, imagine how life would be without easy access to music.
Employees need to enhance their workplace creativity. Doing so opens doors for new products and increased efficiencies. While creativity is important in the workplace, it is not useful if the new ideas are not acted upon. Innovation is the introduction of a new product. Think of innovation as putting your creative ideas into action. An important element of contributing to the success of any workplace is to continually identify new uses and applications for items and/or situations and then act upon those new ideas. Work on improving your creative and innovative skills in an effort to improve and/or contribute to your company's success.
101
102 Module 2 Workplace Basics
Excellent Customer Service Defined
An important business concept relating to workplace quality is customer service. Customer service is the treatment an employee provides the customer.
Customers expect excellent customer service. They want to be treated with respect and kindness. They not only want but expect employees to be competent, dependable, and responsive. They expect the business environment to be clean, safe, and organized.
A competent employee is an employee who knows the product(s) his or her company offers. Competent employees are able to answer questions when a customer asks. Customers expect employees to be able to help them decide on a purchase by giving them correct information about the product. If you cannot answer a question, direct the customer to another employee who can assist the customer.
Dependable means that you are reliable and taking responsibility to assist a customer. Do not pretend to know something when you do not know the answer to a customer's question. Customers expect you to help them solve their problems. Admit when you do not know the answer. You will gain respect in admitting that you do not know all the answers but are willing to find someone who can assist the customer. If there is a situation in which you seek assistance from another employee when helping a customer, do not just hand the customer over to the other employee without explaining the situation. Whenever possible, stay with the customer and learn from your coworker so that, in the future, you will know the answer the next time someone asks.
A responsive employee provides a customer personal attention. Being responsive means that you are aware of the customer's need, often before the customer even realizes that need. Some customers like to be left alone to shop for a product but want you near if questions arise. Other customers would like you to guide them step by step when purchasing a product. When a customer approaches your area, make every effort to acknowledge the customer as soon as possible. .
Do you suspect problems with your customer experience because usage has dropped? Have you heard from customers that your processes aren't user-friendly, consistent, or reliable? Use a market research technique called Customer Experience Mapping to help you understand how your customers interact with your processes.
The webinar is presented by Kathryn Stevens, Client Services Director at Hansa GCR. It covers:
- Process understanding and process preference
- Rational and emotional reactions to customer experience
- The infrastructure, process, and outcomes of the Experience Mapping approach
The Experience Mapping webinar/PPT also includes a detailed case study example using this method. Watch and learn how to unlock the gateway to your customer mindset.
Don't miss our next free webinar. Register here: http://hub.am/XwTIKo
www.HansaMarketing.com
@Hansa_Tweets
The job requires an individual to design and theme gift baskets based on customer specifications, including using customer-provided items. They must be able to account for all items used and make beautiful bows, which are essential. Other duties include working retail, welcoming customers, answering questions about product details, operating the cash register and credit card machine, and processing packages and merchandise. Experience in retail is preferred.
Mandy Cruz is a Filipino retail sales supervisor with over 10 years of experience in customer service and sales. She currently works as a retail sales supervisor at DU - EITC PJSC in Dubai, where her responsibilities include managing staff, monitoring sales and inventory, ensuring excellent customer service, and achieving sales targets. Prior to her current role, she held positions as a retail sales executive and sales representative in Dubai, demonstrating a track record of exceptional customer service and sales performance. She has a Bachelor's degree in Computer Science and specializes in customer service, audio/video systems, Microsoft Office, and communication skills.
Diaa Salem has over 10 years of experience in retail management. He is currently an Assistant Store Manager at Apparel Group LLC in Dubai Mall, where he is responsible for sales, customer service, store administration, stock management, staff management, and security. Previously, he worked in sales and loan management in Egypt. He has a bachelor's degree in social work and is proficient in Microsoft Office, Navision, and the internet.
This document outlines the objectives and content of a customer service training class. The key points are:
1) The class aims to help students identify internal and external customers, recognize how attitude affects customer service, identify customer needs, and deal with difficult customers.
2) Customers are defined as both external individuals who purchase products/services, and internal individuals within the organization who rely on support.
3) Good customer service is designed to enhance customer satisfaction by meeting or exceeding expectations.
This lesson plan outlines a Technology and Livelihood Education class for 6th grade students on the qualities of an ideal entrepreneur. The objectives are for students to identify and describe the essential qualities of an entrepreneur, differentiate between products and services, and determine customer needs to produce a product. The lesson will include a presentation on entrepreneur qualities like being industrious, innovative, and risk-taking. Students will participate in activities to test their understanding, such as quizzes. The goal is for students to understand the mindset and skills needed for entrepreneurship.
This document contains a job application from Abigail Tomacruz for a position in Dubai. Her career objective is to enhance her capabilities and qualifications. Her relevant work experience includes positions as a skin care promoter and shop manager for retail fashion companies in Dubai from 2010 to 2015. She provides detailed descriptions of her responsibilities in customer service, sales, and operations management.
Fauzia Turizo is seeking a customer service position that utilizes her 3 years of experience in customer service roles. She has a certificate in customer service excellence and experience as a sales executive and cashier. Her qualifications include the ability to work well under pressure, organize teams, and maintain excellent customer satisfaction ratings. Her past roles involved training employees, maintaining relationships with customers, and ensuring compliance with company policies and procedures.
Fauzia Turizo is seeking a customer service position that utilizes her 3 years of experience in customer service roles. She has a certificate in customer service excellence and experience as a sales executive and cashier. Her qualifications include the ability to work well under pressure, organize teams, and maintain excellent customer satisfaction ratings. She is looking to maximize her communication, problem solving, and people skills.
Senior Sales Associate, Cashier and storekeeper with almost 7-years experience in the Fashion Retail industry. Knowledge of customer service, Handling cash register and Stock controller.
This curriculum vitae is for Femi Jacob Aigbavboa, a Nigerian male seeking a customer-facing sales role. He has over 5 years of work experience including positions as an office assistant, security guard, and current role as a sales assistant at H&M in Dubai. His skills include excellent customer service, sales ability, teamwork, and ability to work efficiently in a fast-paced retail environment. He is educated with a secondary school qualification and diploma in public administration.
The document outlines a plan to improve customer service issues at Sweetbay supermarkets. It identifies poor reviews about rude staff and lack of product selection. The plan includes revising employee conduct, increasing quality checks, new training programs, and tracking customer satisfaction and habits with loyalty cards. The goal is to provide excellent customer service and satisfy expectations to improve the shopping experience.
A Visual Guide to 1 Samuel | A Tale of Two HeartsSteve Thomason
These slides walk through the story of 1 Samuel. Samuel is the last judge of Israel. The people reject God and want a king. Saul is anointed as the first king, but he is not a good king. David, the shepherd boy is anointed and Saul is envious of him. David shows honor while Saul continues to self destruct.
Siti Rahayu is applying for a retail sales position. She has experience in various retail roles from 2012 to present, including at Godiva Chocolatier, Gymkidz, Scotch & Soda, Mt. Sapola boutique, Saturday boutique, and Hide & Seek boutique. Her responsibilities in these roles involved customer service, sales, inventory management, and setting up store displays. She has strong communication skills and product knowledge to assist customers.
The document discusses strategies for providing great customer service at Subway restaurants. It emphasizes the importance of smiling, acknowledging customers, paying attention to customers, not taking complaints personally, treating customers the way you want to be treated, showing appreciation, knowing customer priorities, understanding performance benchmarks, objectively tracking performance, monitoring manager and staff attitudes, and providing opportunities for customer feedback. Retaining quality employees is also discussed, highlighting the need to offer competitive pay and a fun work environment.
iZoomba! CyberUkay is a small privately owned online retail business located in the Philippines. It is owned and operated by four individuals - Verson L. Salvador, Ansherina A. Sauri, Allanwin S. Flores, and Christina T. Flores. The business aims to market perfumes, clothes, and accessories online to customers and gain revenue of around 5000 PHP in its first three months. Key strategies include balancing quality and affordable prices, customer service, online and face-to-face marketing, and utilizing social media and installment payment plans. Starting costs were 2000 PHP and assets total 2500 PHP.
This document is a resume for Kamran Javed. It summarizes his work experience including roles as a Store Supervisor and Senior Sales Person for Signature Studio in Dubai, an Assistant Manager for Quiz Clothing.co.uk in the UK, a Team Lead for Customer Service at Warid Telecom in Pakistan, a Customer Services Representative for i2c Pakistan and Ovex Technologies, also in Pakistan. It lists his areas of expertise as fashion retail sales, lead generation, telesales, B2B appointment settings and customer support. Contact information and a brief objective statement are also included.
Paul Simbarashe Garandiya is a Zimbabwean national seeking a challenging position that allows him to utilize his 4+ years of experience in administration, stock management, sales, and business. He has a certificate in business management from the University of Zimbabwe and experience working in roles such as sales assistant, buying assistant, office cashier, and stock/warehouse roles for companies like OK Zimbabwe and TM Westgate. His skills include stock management, sales, administration, computer programs, and leadership.
Alvin Atienza Melendrez is seeking a position that utilizes his skills in customer service, sales, and data entry. He has over 10 years of work experience in retail sales and customer service roles. His experience includes positions as a senior sales associate, department head, and cashier for various retailers in the Philippines and Bahrain. He also has experience working as an SAP encoder for a logistics company. Melendrez has an associate's degree in Information Technology and technical skills in areas like PowerPoint, data entry, and cash management systems.
WebQuTest your customer service skills.httpwww.donnae.docxmelbruce90096
WebQu
Test your customer service skills.
http://www
.donnaearltraining.com/ Articles/CustomerService Quiz, html
which ultimately evolved into today's portable music devices. If Edison had not developed the phonograph, imagine how life would be without easy access to music.
Employees need to enhance their workplace creativity. Doing so opens doors for new products and increased efficiencies. While creativity is important in the workplace, it is not useful if the new ideas are not acted upon. Innovation is the introduction of a new product. Think of innovation as putting your creative ideas into action. An important element of contributing to the success of any workplace is to continually identify new uses and applications for items and/or situations and then act upon those new ideas. Work on improving your creative and innovative skills in an effort to improve and/or contribute to your company's success.
101
102 Module 2 Workplace Basics
Excellent Customer Service Defined
An important business concept relating to workplace quality is customer service. Customer service is the treatment an employee provides the customer.
Customers expect excellent customer service. They want to be treated with respect and kindness. They not only want but expect employees to be competent, dependable, and responsive. They expect the business environment to be clean, safe, and organized.
A competent employee is an employee who knows the product(s) his or her company offers. Competent employees are able to answer questions when a customer asks. Customers expect employees to be able to help them decide on a purchase by giving them correct information about the product. If you cannot answer a question, direct the customer to another employee who can assist the customer.
Dependable means that you are reliable and taking responsibility to assist a customer. Do not pretend to know something when you do not know the answer to a customer's question. Customers expect you to help them solve their problems. Admit when you do not know the answer. You will gain respect in admitting that you do not know all the answers but are willing to find someone who can assist the customer. If there is a situation in which you seek assistance from another employee when helping a customer, do not just hand the customer over to the other employee without explaining the situation. Whenever possible, stay with the customer and learn from your coworker so that, in the future, you will know the answer the next time someone asks.
A responsive employee provides a customer personal attention. Being responsive means that you are aware of the customer's need, often before the customer even realizes that need. Some customers like to be left alone to shop for a product but want you near if questions arise. Other customers would like you to guide them step by step when purchasing a product. When a customer approaches your area, make every effort to acknowledge the customer as soon as possible. .
Do you suspect problems with your customer experience because usage has dropped? Have you heard from customers that your processes aren't user-friendly, consistent, or reliable? Use a market research technique called Customer Experience Mapping to help you understand how your customers interact with your processes.
The webinar is presented by Kathryn Stevens, Client Services Director at Hansa GCR. It covers:
- Process understanding and process preference
- Rational and emotional reactions to customer experience
- The infrastructure, process, and outcomes of the Experience Mapping approach
The Experience Mapping webinar/PPT also includes a detailed case study example using this method. Watch and learn how to unlock the gateway to your customer mindset.
Don't miss our next free webinar. Register here: http://hub.am/XwTIKo
www.HansaMarketing.com
@Hansa_Tweets
The job requires an individual to design and theme gift baskets based on customer specifications, including using customer-provided items. They must be able to account for all items used and make beautiful bows, which are essential. Other duties include working retail, welcoming customers, answering questions about product details, operating the cash register and credit card machine, and processing packages and merchandise. Experience in retail is preferred.
Mandy Cruz is a Filipino retail sales supervisor with over 10 years of experience in customer service and sales. She currently works as a retail sales supervisor at DU - EITC PJSC in Dubai, where her responsibilities include managing staff, monitoring sales and inventory, ensuring excellent customer service, and achieving sales targets. Prior to her current role, she held positions as a retail sales executive and sales representative in Dubai, demonstrating a track record of exceptional customer service and sales performance. She has a Bachelor's degree in Computer Science and specializes in customer service, audio/video systems, Microsoft Office, and communication skills.
Diaa Salem has over 10 years of experience in retail management. He is currently an Assistant Store Manager at Apparel Group LLC in Dubai Mall, where he is responsible for sales, customer service, store administration, stock management, staff management, and security. Previously, he worked in sales and loan management in Egypt. He has a bachelor's degree in social work and is proficient in Microsoft Office, Navision, and the internet.
This document outlines the objectives and content of a customer service training class. The key points are:
1) The class aims to help students identify internal and external customers, recognize how attitude affects customer service, identify customer needs, and deal with difficult customers.
2) Customers are defined as both external individuals who purchase products/services, and internal individuals within the organization who rely on support.
3) Good customer service is designed to enhance customer satisfaction by meeting or exceeding expectations.
This lesson plan outlines a Technology and Livelihood Education class for 6th grade students on the qualities of an ideal entrepreneur. The objectives are for students to identify and describe the essential qualities of an entrepreneur, differentiate between products and services, and determine customer needs to produce a product. The lesson will include a presentation on entrepreneur qualities like being industrious, innovative, and risk-taking. Students will participate in activities to test their understanding, such as quizzes. The goal is for students to understand the mindset and skills needed for entrepreneurship.
This document contains a job application from Abigail Tomacruz for a position in Dubai. Her career objective is to enhance her capabilities and qualifications. Her relevant work experience includes positions as a skin care promoter and shop manager for retail fashion companies in Dubai from 2010 to 2015. She provides detailed descriptions of her responsibilities in customer service, sales, and operations management.
Fauzia Turizo is seeking a customer service position that utilizes her 3 years of experience in customer service roles. She has a certificate in customer service excellence and experience as a sales executive and cashier. Her qualifications include the ability to work well under pressure, organize teams, and maintain excellent customer satisfaction ratings. Her past roles involved training employees, maintaining relationships with customers, and ensuring compliance with company policies and procedures.
Fauzia Turizo is seeking a customer service position that utilizes her 3 years of experience in customer service roles. She has a certificate in customer service excellence and experience as a sales executive and cashier. Her qualifications include the ability to work well under pressure, organize teams, and maintain excellent customer satisfaction ratings. She is looking to maximize her communication, problem solving, and people skills.
Senior Sales Associate, Cashier and storekeeper with almost 7-years experience in the Fashion Retail industry. Knowledge of customer service, Handling cash register and Stock controller.
This curriculum vitae is for Femi Jacob Aigbavboa, a Nigerian male seeking a customer-facing sales role. He has over 5 years of work experience including positions as an office assistant, security guard, and current role as a sales assistant at H&M in Dubai. His skills include excellent customer service, sales ability, teamwork, and ability to work efficiently in a fast-paced retail environment. He is educated with a secondary school qualification and diploma in public administration.
The document outlines a plan to improve customer service issues at Sweetbay supermarkets. It identifies poor reviews about rude staff and lack of product selection. The plan includes revising employee conduct, increasing quality checks, new training programs, and tracking customer satisfaction and habits with loyalty cards. The goal is to provide excellent customer service and satisfy expectations to improve the shopping experience.
A Visual Guide to 1 Samuel | A Tale of Two HeartsSteve Thomason
These slides walk through the story of 1 Samuel. Samuel is the last judge of Israel. The people reject God and want a king. Saul is anointed as the first king, but he is not a good king. David, the shepherd boy is anointed and Saul is envious of him. David shows honor while Saul continues to self destruct.
Level 3 NCEA - NZ: A Nation In the Making 1872 - 1900 SML.pptHenry Hollis
The History of NZ 1870-1900.
Making of a Nation.
From the NZ Wars to Liberals,
Richard Seddon, George Grey,
Social Laboratory, New Zealand,
Confiscations, Kotahitanga, Kingitanga, Parliament, Suffrage, Repudiation, Economic Change, Agriculture, Gold Mining, Timber, Flax, Sheep, Dairying,
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) CurriculumMJDuyan
(𝐓𝐋𝐄 𝟏𝟎𝟎) (𝐋𝐞𝐬𝐬𝐨𝐧 𝟏)-𝐏𝐫𝐞𝐥𝐢𝐦𝐬
𝐃𝐢𝐬𝐜𝐮𝐬𝐬 𝐭𝐡𝐞 𝐄𝐏𝐏 𝐂𝐮𝐫𝐫𝐢𝐜𝐮𝐥𝐮𝐦 𝐢𝐧 𝐭𝐡𝐞 𝐏𝐡𝐢𝐥𝐢𝐩𝐩𝐢𝐧𝐞𝐬:
- Understand the goals and objectives of the Edukasyong Pantahanan at Pangkabuhayan (EPP) curriculum, recognizing its importance in fostering practical life skills and values among students. Students will also be able to identify the key components and subjects covered, such as agriculture, home economics, industrial arts, and information and communication technology.
𝐄𝐱𝐩𝐥𝐚𝐢𝐧 𝐭𝐡𝐞 𝐍𝐚𝐭𝐮𝐫𝐞 𝐚𝐧𝐝 𝐒𝐜𝐨𝐩𝐞 𝐨𝐟 𝐚𝐧 𝐄𝐧𝐭𝐫𝐞𝐩𝐫𝐞𝐧𝐞𝐮𝐫:
-Define entrepreneurship, distinguishing it from general business activities by emphasizing its focus on innovation, risk-taking, and value creation. Students will describe the characteristics and traits of successful entrepreneurs, including their roles and responsibilities, and discuss the broader economic and social impacts of entrepreneurial activities on both local and global scales.
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...PECB
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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Find out more about ISO training and certification services
Training: ISO/IEC 27001 Information Security Management System - EN | PECB
ISO/IEC 42001 Artificial Intelligence Management System - EN | PECB
General Data Protection Regulation (GDPR) - Training Courses - EN | PECB
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
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For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Facebook: https://www.facebook.com/PECBInternational/
Slideshare: http://www.slideshare.net/PECBCERTIFICATION
This presentation was provided by Racquel Jemison, Ph.D., Christina MacLaughlin, Ph.D., and Paulomi Majumder. Ph.D., all of the American Chemical Society, for the second session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session Two: 'Expanding Pathways to Publishing Careers,' was held June 13, 2024.
How to Setup Warehouse & Location in Odoo 17 InventoryCeline George
In this slide, we'll explore how to set up warehouses and locations in Odoo 17 Inventory. This will help us manage our stock effectively, track inventory levels, and streamline warehouse operations.
6. Interview
A cashier who is working at KaT Jewelry
Wednesday, September 10, 2023
All the questions were sent to the
cashier via Messenger.
DATA COLLECTION
7. INTERVIEW QUESTION
Can you tell me a typical day as a cashier in the jewelry store?
1.
What are your primary responsibilities and duties as a jewelry cashier?
2.
Do you have any specific responsibilities related to handling valuable items or ensuring security in the store?
3.
Are there any specific tools or software you use as a jewelry cashier to assist with your job?
4.
What skills do you think are needed to do this job well?
5.
What characteristics do you think are needed to do this job well?
6.
Are there any special procedures you follow when handling returns or exchanges for jewelry items?
7.
Is there any ongoing training or professional development provided to you as a jewelry cashier? If yes, is the training long or
short and what did you learn in your training time?
8.
Can you tell me about any specific challenges you face in your role as a jewelry cashier and how you overcome them?
9.
Does your company have any compensation for the cashier? How much are you paid to work in this position?
10.
What do you usually do to maintain the safety of the items?
11.
Does the cashier in KaT jewelry need to be fluent in English?
12.
In order to perform best in your position, apart from the required skills you have mentioned above, do the employees have
any other knowledge?
13.
8. ANSWER
N
e
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L
o
o
k
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Can you tell me a typical day as a cashier in the
jewelry store?
At our company, the cashier is responsible for a
wide range of tasks, including opening the store,
maintaining the cleanliness of glass cabinets and
floors, periodically cleaning jewelry products on
display, and responding to messages from online
customers. Additionally, at the end of their shift,
the cashier is responsible for counting the money
and handing it over to the person in charge of the
next shift.
What are your primary responsibilities and
duties as a jewelry cashier?
My responsibilities include managing and
overseeing the store, ensuring that it is always
kept clean and tidy, and regularly checking to
see if any items on display have been lost. My
primary duties involve welcoming and advising
customers who purchase items in-store or
online. After my shift ends, I am responsible for
ensuring that my sales revenue is accurate and
complete.
9. ANSWER
N
e
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L
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Do you have any specific responsibilities
related to handling valuable items or
ensuring security in the store?
There are two scenarios related to the security
of valuable items in the store. If any item is
found missing during the opening of the store, I
will have to check with the employee who
worked in the previous shift or the previous
night. However, if any loss occurs during my
shift, I will have to carefully inspect whether the
item has fallen off somewhere in a dark corner
or is being carried by a customer. If it is due to
my negligence, I will have to compensate for the
original value of the lost item. During my shift, I
always observe every action of customers,
including opening the door to invite them in. I
also request them to place their coats and large
bags in the seating area.
Are there any tools or software you use as a
jewelry cashier to assist with your job?
Our company has developed specific software
to respond to inquiries from customers who are
unable to visit the store or have other questions.
This software merges all messages from popular
applications such as Facebook, Instagram, and
Tiktok. Additionally, we use a main software
system to manage payments at the counter,
control receipts and payments, shipping orders,
and canceled orders due to other specific
reasons. Finally, our store also equipped the
basic equipment: cash register, POS machine,
jewelry polish machine
10. ANSWER
N
e
w
L
o
o
k
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What skills do you think are needed to do
this job well?
The job of a cashier does not require any
advanced degrees or advanced skills. However,
it requires sharp skills, good observation, and
long-term memory to control the orders
received and predict the type of customers to
make necessary adjustments. Additionally,
managing emotions well is crucial to always
satisfy customers. Finally, having good
personal aesthetic taste is important to advise
on jewelry suitable for each type of person and
their temperament
What characteristics do you think are needed to
do this job well?
To excel in this job, one must possess agility and
flexibility in consulting and serving each type of
customer. There are many types of customers who
purchase products for different purposes such as
gifts, personal use, souvenirs, etc. Therefore, a wide
range of consultation skills will be required.
Additionally, honesty is crucial throughout the
working process related to the store’s internal
affairs.
11. ANSWER
Are there any special procedures you follow
when handling returns or exchanges for
jewelry items?
Our company’s policy on returning or
exchanging jewelry items is straightforward. We
only support exchanges for other products
available at our store within the first 3 days from
the date of purchase. If you exchange for a
product of equal or higher value, you only need
to pay the remaining balance of the total
invoice. However, if you exchange for a product
of lower value, we will not refund the remaining
amount to you. It is important that you keep the
invoice and warranty card to check your
purchase history. In case you lose both, the
solution will depend on the situation.
Is there any ongoing training or professional
development provided to you as a jewelry
cashier? If yes, is the training long or short and
what did you learn in your training time?
Upon being hired, you will undergo a 10-day
internship that includes both theoretical and
practical training at the store. You will learn
about the properties of silver and the different
types of silver jewelry, as our store specializes in
silver jewelry. Additionally, you will be trained on
how to use the machines at the store, how to
advise customers, and how to repair damaged or
broken products.
12. ANSWER
Can you tell me about any specific challenges
you face in your role as a jewelry cashier and
how you overcome them?
As the main consultant for customers, the jewelry
cashier is often confronted with people who have
bad attitudes or unreasonable demands about
product warranties, even though they have been
tested when consulting. To prevent theft, it is
essential to check that the product is in good
condition before making payment, as some
customers may steal it when the cashier is not
paying attention. This happens relatively often,
and it is the cashier’s job to control their emotions
and ensure customer satisfaction to avoid future
disadvantages for the store. Additionally, revenue
inventory must be clear and transparent to avoid
suspicion and trouble.
Does your company have any compensation for
the cashier? How much are you paid to work in
this position?
The salary will be paid according to levels ranging
from 18K - 26K VND/h. If you work 12 days in a
month, you will move up one level. If you work
productively and enthusiastically during the
month, do more than 12 sessions, and receive
praise from customers, you will receive a bonus
from your superiors. Additionally, if the KPI on the
sales day is higher than the set level, you will also
be rewarded.
13. ANSWER
What do you usually do to maintain the
safety of the items?
I usually lock the glass cabinets for the security
of the store, open only when the customers
have the demand to try it on.
Does the cashier in KaT jewelry need to be
fluent in English?
Candidates who are fluent in English will have
a competitive advantage in the recruitment
because sometimes cashiers of the store
need to take care of a foreign customers.
In order to perform best in your position,
apart from the required skills you have
mentioned above, do the employees have
any other knowledge?
To perform the work best, employees might
do some research about the ongoing fashion
trends in jewelry items, sales performance
metrics and understand the customers’
behaviors and mindsets.
15. OUTPUTS
A clean and organized store environment
Exceptional customer service
The payment process at the counter will be
managed
Reach the KPI of the company
16. PROCESS
Set the KPI and strategy
Take care of customer
Take care of the store
Maintain security
17. INPUTS
Workforce skills
Attitudes
Equipment
Information
Have the knowledge about KPI
Have good speaking skills
Understand the customers
demand
High EQ score
Careful, meticulous in work
Proficient in English
Proactive attitude and a strong
commitment
to continuous learning.
Software for recording bills.
Communication tools (Facebook
fanpage, Instagram).
POS machine, cash register, jewelry
polishing machine
Customer analysis.
Fashion trends in jewelry items.
Sales performance metrics.
19. JOB DESCRIPTION
Job Title
Part-time Cashier and Shop Asistant
Department
The person in this position is responsible for managing
and looking after the store, greeting and advising
customers, handling payments and receipts, and
ensuring security and cleanliness in the store.
General Summary
Sales
Working condition
Travel weekly to different stores nearby.
Interact with customers and jewelry items, frequently
sitting at the counter.
Work 6 hours and 30 minutes per day, with possible
overtime as needed.
Wear uniform over casual clothes as per company rules.
Performance measurement
Customer satisfaction
Sales revenue
Cash handling accuracy
Product knowledge
Compliance with policies and procedures
Essential job functions
Opening and closing tasks such as clean glass cabinets,
and check jewelry inventory.
Scan items, collect payments, issue receipts, and
provide customer service at the counter or online
Use main software to process payments, receipts,
shipping orders, and cancellations.
Count money, hand it over to the next person in charge,
and follow cash handling policies to secure the cash
drawer at the end of your shift.
Report any loss or damage of jewelry items to the
manager
Advise customers on the best jewelry products for
them, demonstrate features and benefits, answer
questions, make suggestions, and introduce new
products.
21. Education: High school diploma or equivalent
Experience: Previous experience in retail,
customer service, or cashiering is preferred
but not required
Knowledge:
Customer and personal service principles and processes
Silver jewelry and its properties
Skills
Basic computer skills
Basic math and arithmetic operations
Agility and flexibility in consulting and serving each type of person
Good observation
Long-term memory
Carefulness and meticulousness when handling products avoiding any damage or loss
Self-disciplined
Soft-skills: communication, problem-solving, time-management, multi-tasking
Communicate basically with foreign customers, using simple English or other languages if possible.
Abilities
Use cash registers, credit card machines, and other store equipment (will receive 10 days of training)
Manage emotions effectively is essential for satisfying customers
Have good personal aesthetic taste to advise on jewelry suitable for each type of person
Be honest throughout the working process related to the store’s internal affairs, such as reporting sales, inventory, and
expenses.
Education and Experience
JOB SPECIFICATION
Knowledge, Skills, and Abilities
23. Our mistakes
The output: “reach the KPI of the company” the customers
can’t measure
=> Eliminate this output.
Have a mistake in differentiating between skills and
other categories:
”Basic math and arithmetic operations” should be put
into the abilities
“Be honest throughout the working process related to
the store’s internal affairs, such as reporting sales,
inventory, and expenses.” is considered to be the
personality rather than abilities
=> Put them into the right category
25. OUTPUTS
A clean and organized store environment
Exceptional customer service
The payment process at the counter will be
managed
26. Education: High school diploma or equivalent
Experience: Previous experience in retail,
customer service, or cashiering is preferred
but not required
Knowledge:
Customer and personal service principles and processes
Silver jewelry and its properties
Basic math and arithmetic operations
Skills
Basic computer skills
Agility and flexibility in consulting and serving each type of person
Good observation
Long-term memory
Carefulness and meticulousness when handling products avoiding any damage or loss
Self-disciplined
Soft-skills: communication, problem-solving, time-management, multi-tasking
Communicate basically with foreign customers, using simple English or other languages if possible.
Abilities
Use cash registers, credit card machines, and other store equipment (will receive 10 days of training)
Manage emotions effectively is essential for satisfying customers
Have good personal aesthetic taste to advise on jewelry suitable for each type of person
Personality
Be honest throughout the working process related to the store’s internal affairs, such as reporting sales, inventory, and
expenses.
Education and Experience
JOB SPECIFICATION
Knowledge, Skills, and Abilities