Assessment of Waste Collection System Compost User and Agro Market.pdf

Assessment Report
Prepared By
Practical Action Bangladesh
Waste Collection Services by
WORD, Faridpur
October2013
National 3R Goal
The national 3R goal for waste
management is to achieve
complete elimination of waste
disposal on open dumps, rivers,
flood plains by 2015 and promote
recycling of waste through
mandatory segregation of waste at
source as well as to create a
market for recycled products and
provide incentives for recycling of
waste.
Compost User &
Assessment of
Waste Collection
System
Agro Market

Assessment of Waste Collection System
Compost user & Market 2013
_____________________________________________________________________________________
1
CHAPER
ONE
–
HH
Survey
TABLE OF CONTENTS
1. INTRODUCTION 6
2. STUDY BACKGROUND
2.1 Faridpur Municipality 7
2.2 Compost Plant 7
2.3 Serve & Unserve Areas 8
2.4 Solid Waste Transfer Station 8
2.5 Objective 9
3. STUDY APPROACH
3.1 Survey methods 9
3.2 Survey Limitation 10
4. Resident Participation and Attitudes about Waste
Management
4.1 Waste collection frequency 11
4.2 HH practice of waste dumping & cleanliness 11
4.3 Willingness to increase service charges 11
4.4 Coordination with Service Provider (WORD) 12
5. Customer satisfaction on waste collection Services 12-13
CHAPTER TWO Result of Compost user & Agro Dealers
14-16
CHAPTER THREE Plant assessment: Scope for development
and overall Management cycle 17-19
CHAPTER FOUR Findings Recommendation & Conclusion
20-27
APPENDIX A:
Pictorial: Community Bin/Solid Waste Transfer Station 28-30

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2
ABBREVIATION
% Percentage
3R Reduce, Reuse, Recycle
BFF Beneficiaries Friendship Federation
CBO Community Based Organization
EST Environmentally Sound Technology
FGD Focus Group Discussion
FM Faridpur Municipality
GHG Green House Gas
HH Households
MSW Municipal Solid Waste
NGO Non-Governmental Organization
SUP Society for the Urban Poor
SUSPER Sustainable Soil Management for Food Security of
Poor Marginal & small farmers of active flood plain
& Char Lands of Bangladesh
TLCC Town Level Coordination Committee
WORD Welfare Organization for the Rural Disabled
WLCC Ward Level Coordination Committee
WM Waste Management
WMSC Waste Management Steering Committee

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3
Apart From my desk, my heartiest thanks to all team members
Mr Proshenjit Pal Field Coordinator, SUP
Mr Nahid Rana Community Development Officer, SUP
Mr Monjurul Islam Account & Field Officer, SUP
Mr Mahobul Islam Senior Environment Officer, Practical Action Bangladesh
Mr Fariduzzaman Engineer & Urban Planner, IUD-II, Practical Action Bangladesh
Mr Delwar Hosssain Mechanical Engineer, Innovation Center, Practical Action Bangladesh
Mr Ibrahim Khalilullah Environment Officer, IUD-II, Practical Action Bangladesh
Mr Piarul Islam Technical Officer, IUD-II, Practical Action Bangladesh
Mr Enamul Hossain Accounts Officer, Practical Action Bangladesh
Acknowledgement
We are very much thankful to those who provided their valuable suggestion and time to
complete the survey amidst political unrest prevailing during our survey. We like to express our
gratitude to the honorable Mayor, Mr. Mahtab Ali Methu of Faridpur Municipality for his
valuable time to share the initiatives.
Furthermore, we would like to recall the name with honor of Mr Anisur Rahman Choudhury,
Councilor Ward no. 2 & Vice-President of Waste Management Steering Committee for his
enthusiastic support all through along with Mr Idris Ali Khan, Councilor Ward no. 4 & President
of Waste Management Steering Committee.
We would like to dedicate all our efforts to the Head of Energy & Urban Services, Mr Uttam
Kumar Saha who initiated the drive with a broad vision for a Sustainable Waste Management
System in Faridpur Municipality and an access to a competitive Agro Market for compost
The team likes to express sincere thanks to them for their assistances and supports in a
roll of honor
Mr Md Abul Kalam Azad ED, WORD
Mr Nazrul Islam Coordinator, Waste Collection System, WORD
ANM Fazlul Hadi Sabbir Secretary, SUP & Focal Person, IUD-II Project

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4
EXECUTIVE SUMMARY
Faridpur Municipality engaged only an NGO named WORD to provide door to door
waste collection services and operation of Compost Plant since 2009. The objective of
this paper is to carry out a comprehensive assessment of existing HH waste collection
system by WORD and user satisfaction of compost so that necessary initiatives can be
taken for
1. A sustainable waste management system in broader context covering the
entire Municipal areas of its 25,941 HHs and
2. A developed and sustainable market chain for compost.
Considering 2 (two) indicators (1) Service Charge & (2) Behavior of waste collectors
66% respondents are satisfied with the services, 32% opine as average and only 2%
are not satisfied.
Reasons for dissatisfaction (1) Subscription = 2% HH (2) Irregular in service 14% and
(3) Behavior of waste collectors = 3.3 % HH
Willing to increase service charges for better management of waste 45% HH are
found willing to contribute more, 30% HH were not willing to pay and 24% HH think
existing system is ok. The main factor determining the “Willingness to Pay” is income.
754 HH with 3359 population of 11 settlements one of our major beneficiaries is not
under this service. The service was discontinued due to non-payment of service
charges as said by WORD authority.
Communication & Coordination 13% HH said they communicate if they need, 54% HH
said they don’t need to communicate or they didn’t face any such situation either.
16% HH don’t know about the facilities for emergency communication. 18% HH don’t
feel they should communicate. They think it will be no use.
HH Practice of waste dumping & Cleanliness 3% HH throw waste in pond ditches
/drain, 1% throws scatterly, 1.33% in dustbin. The majority 29% HH keeps waste in
basket till collected by waste collectors.
Compost user satisfaction the users are satisfied and willing to use compost if supply
is available. But the challenge is their understanding, information about the merits of
using compost including price.
Agro dealer opinion the fact is we didn’t make any initiative to create a market access
of our product. What was happened just to distribute few tons of compost under a
project. Under this situation it was very tough to make any such comments from the
dealers which could serve our purpose. In fact dealers like to cooperate through a
marketing drive from our end.
Condition of Community Bins & Secondary dumping Stations both are in pitiable
conditions. There are 8 secondary dumping stations constructed under UGIIP 2. Only
two stations are being used by WORD. One station near Medical Collage is being used
by Municipality where some clinical wastes are dumped. The rest 5 remained under
lock. The scenario of community bins is not satisfactory. Most of them are broken and found
unhygienic. In fact people are not willing to re-construct within their congested residential
arrangements. Pictorial Annex-A

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5
We have 4 chapters in our report. In CAHPTER ONE we
have covered survey on HH waste collection. CHAPTER
TWO contains survey result on compost user and Agro
Dealers, CHAPTER THREE contains a report on Plant
assessment for further scope for development and
overall management cycle with a view to strengthen
WORD’s operation. In CHAPTER FOUR includes survey
findings, recommendation and finished with a
conclusion.
Snap
Shot
Chapter
outline

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6
1. INTRODUCTION
Solid waste management is a burning issue in the context of urban environmental degradation.
This paper tries to show the household behavior of Faridpur Municipality residents towards
kitchen waste management. The paper is the outcome of a primary survey of 300 households
covering 9 WARD of the Faridpur Municipality.
It is one of the prime demands to develop a waste management system in Faridpur Municipality
which comply with her vision 2030 to make a health environment for its residents. The task for
conservancy team of Municipality is very tough to cover its 22.39 territorial area with 25,941 HH,
1, 46, 921 populations and 15 km drains for a clean city.
The compost plant was established in the year April 2008 by Practical Action Bangladesh and
continues its operation till hand it over to WORD. Municipality firstly engaged SUP, then BFF &
WORD together for HH waste collection. In the year 2009 Faridpur Municipality decided to
engage WORD alone both for waste collection and operation responsibilities of the compost
plant. Since then WORD made its challenging pathway and increase its HH area from 1539 to
3275 in 3 years, without any project subsidy. In fact, Municipality provided 10 more cycle van for
waste collection during this time span.
At this stage we feel the need for developing a sustainable, environment friendly waste
management system in broader extent in the Faridpur Municipality so as to cover all Unserve
areas. And to hold a place /position in the Agro Market for selling compost which will revive the
waste re-cycling process and generate revenues for the plant itself. So, we need an assessment
on waste collection service and compost user satisfaction. Side by side, the scope for further
development of the plant is to be assessed along with the arrangement of necessary documents
like certification of DoE for compost, Tax, VAT documents, record keeping of Inventory, Accounts
& Finance which will strengthen the management cycle of WORD.
Therefore, scaling out the service satisfaction of existing HH waste collection system and market
assessment for compost along with user (farmer/gardener) satisfaction and their comments,
these were the main areas to achieve our objective to develop a sustainable waste management
system for Faridpur Municipality and an access to agro market for compost.
We selected 300 HHs for waste collection system analysis randomly in 9 wards. For compost
users 30 farmers/gardeners were selected from Sadarpur Upazila, to whom compost were
distributed through a project, SUSPER in the year 2010. There were packets of different weight
of compost starting from 1 kg to 10 kg. In Faridpur only 1 Agro Dealer was listed. The maximum
07 Dealers were listed from Rajbari, the adjacent district of Faridpur. We included them in our
survey.

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7
2. STUDY BACKGROUND
2.1 Faridpur Municipality
Faridpur Municipality established in the
year of 1869. Situated in the bank of
river Padma the city houses 1,46,921
residents with 25,941 HHs in its 22.39 Sq
Km territorial boundary.
Soon after commissioning as
Municipality it started with a drive in
Solid waste Management because the
issue emerged as the first stone in the
way of developing a modern
Municipality. At present the conservancy
section has 155 sweepers, 4 supervisor,
1 conservancy inspector and 4 garbage carrying trucks as their last resources.
The city produced 54 tons of garbage every
day and only 10 tons are collected. The
rest 44 tons of garbage are being dumped
in HH surroundings, drains, Pond, River
posing an environmental threat in the
Municipality. All its 15 km drains chalked
up in different spots causing water logging
during rainy seasons. People don’t like
dustbins in their residential areas as they
are in pitiable condition due to proper
maintenance. Many dustbins are
destroyed from locality.
The city has no waste disposal ground
therefore waste are being dumped in a
corner part inside the city area. Under objection from civil society, WLCC, TLCC Municipality is
trying to acquire land for establishing a sanitary landfill complying with her vision for a healthy
city.
In a drive of promoting decentralized informal systems for recycling this waste (e.g. Composting,
Generation of Bio-gas) Faridpur Municipality provide cooperation to establish a Compost Plant
with the technical & financial assistance of Practical Action Bangladesh in the year 2007.
Municipality decided to involve SUP – a forum of 13 working local NGOs for HH waste collection.
But later two member NGOs (BFF & WORD) of SUP took over the responsibility for waste
collection and finally Municipality assigned WORD alone to shoulder up the whole waste
collection services. Practical Action Bangladesh supervised the whole system and shared the
report in Waste Management Steering Committee. Coordination was established with
conservancy section of Faridpur Municipality and WORD officials to expedite the collection and
dumping system.
Sanitary Landfill

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8
2.2 Compost Plant
Practical Action Bangladesh handed over the plant to the Municipality in the year 2009. Since
then WORD is continuing its operation. The plant has a unit for producing Bio-gas for HH use
with the capacity of serving 5 HHS within 400 feet distance from the production unit and a waste
recycle unit for composting with a monthly production capacity of 3 ton.
2.3 Serve & Un served Areas
Out of 25,941 HHs WORD is serving 3275 HHs in all 9 WARDs of Faridpur Municipality. Huge area
of 22,666 HHs still remains un served with scope for extended services.
2.4 Status of Waste Transfer Stations/secondary dumping points
There are 8 Waste
Transfer Stations among
which only 3 stations are
in use by WORD and
Municipality. The rest 5
stations remained under
lock among which 2
stations are occupied by
other business in city road
side and in cattle bazar. In
WARD no. 4 one station
WARD
No.
Waste
Transfer
Station (nos.)
Location Status
1 2
1. New Bus Stand
2. Khodabox Road 1
1. Not in use
2. Occupied
2 2
1. Shariatullah Bazar
2. Old Bus Stand
1. Not in use
2. in use by WORD
3 1 1. Near Medical Collage 1. In use by Municipality
4 2
1. Onathermor Road
2. Opposite to Sonali Bank
1. In use by WORD
2. Not in use remain dirty
9 1 1. Tepakhola Cattle Bazar 1. Not in use

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9
which is located just opposite to Sonaly Bank main branch remained closed at the request of
residents of that locality. In fact, there found some waste open. In WARD no.3, near Faridpur
Medical Collage we found clinical waste mismanagement might pose an environmental threat
and health hazards. Picture Annex 1
2.5 Objectives:
The objective of this paper is to carry out a comprehensive assessment of existing waste
collection services and user satisfaction of compost so that necessary initiatives can be taken for
1. A sustainable waste management system in broader context covering the entire
Municipal areas of its 25,941 HHs and
2. A developed market chain for compost.
3. STUDY APPROACH
3.1 Survey methods
3 types of questions were developed for HH survey, compost user (farmer) satisfaction and Agro
Dealers. Information was collected using these structured questionnaires included questions on:
A. HH Waste Collection:
 Satisfaction on Services
 Household waste management practices
 Willingness to increase service charges for a developed waste management system
B. Agro Dealers:
 Quality of compost in a competitive Agro Market in terms of price, weight
C. Compost User
 User Satisfaction
Selection of Areas and size of the Sample:
300 Households were randomly selected from each 9 wards covering 10% of 3275 HHs under
existing service coverage. Wards are not homogenous but heterogeneous in terms of
population density and land use patterns. To make the sample more representatives, HH
were selected in such a way that they covered all the zones i.e. beginning to end.
For compost we select 10 users from a list provided by WARD and 20 Agro traders who sold the
compost during piloting a project for farmers. A list of dealers has been attached in ANNEXURE
B.
Table 1 shows the
detail regarding the
selected wards and
size of the sample
HH.
Ward
HHs Under
Service(Nos.)
Sample HHs
(Nos.)
Ward
HHs Under
Service(Nos.)
Sample HHs
(Nos.)
1 245 24 6 387 38
2 478 47 7 282 28
3 388 38 8 368 36
4 675 45 9 225 22
5 227 22 Sub Total 1262 124
Sub Total 2013 176 Grand Total 3275 300

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10
The compost user (farmer/gardener) were selected from Sadarpur Upazila of Faridpur who were
given 3 ton of compost distributed under a project SUSPER in several groups of 300
farmer/gardener with free of cost.
Data gathering techniques used:
Household level Individual interview and Agro shop, farmers, gardener (for compost). We had
considered mostly a range of 31-40 years interval as respondent because of considering mature
one. Our respondents were female/house wife as they deal with the service directly.
Data Processing
As soon as the filled-in questionnaires were received from the field, editors edited all
questionnaires to remove the error and inconsistencies. The editing consisted following stages:
i. Check individual questionnaire to search for errors such as legibility, range, skip and
consistency. For inconsistent data, it is been assumed which of the inconsistent answers is
more likely to be correct and take appropriate action accordingly. For missing data, either
found correct answer from other answers through mobile communication.
ii. Cross-checked individual questionnaires against individual summaries.
Further editing was done after data entry by computer to detect all kinds of inconsistencies and
finally analyzed data. The analysis work done by using SPSS and in some part of MS Excel
3.2 Survey Limitation
The information in this report were basically derived from the analyses of information collected
through household survey questionnaire from respondents of sampled 300 household of the 09
wards, 10 compost users of Sadipur Upazila and Rajbari Sadar Upazila. 07 Agro dealers of Rajbari
District were interviewed.

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11
4. RESIDENT PARTICIPATION AND ATTITUDES ABOUT WASTE MANAGEMENT
4.1 Waste collection frequency
Generally the waste collectors collect waste in 6 days in a week. Sunday is their holiday. But,
sometimes they have to work in some particular area on Sunday. For long vacation, all HHs are
informed by WORD office to avoid any difficulties or nuisance.
4.2 HH Practice of waste dumping & Cleanliness
Normally they keep waste in
bucket, bin, basket, poly bag
or any empty pot suitable for
them till the waste are
collected.
The graph shows 3% HH
throw waste in pond ditches
/drain, 1% throws scatterly,
1.33% in dustbin. The majority
29% HH keep them in basket
till collected by waste
collectors.
The result reveals the fact
that, changing behavior is
essential to stop dumping waste everywhere scatterly.
4.3 Willingness to increase charges
Everybody believes a sound
waste management system is
essential to keep environment
clean and healthy. In fact, in
the issue for a developed
system 45% HH were found
willing to contribute more,
30% HH were not willing to
pay and 24% HH think existing
system is ok.
From the graph shows 24%
HH think the existing system
is ok. This portion of
HH/people needs to be
oriented on a developed waste management system. Broadly speaking, they need to know like
others.

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12
0 50 100 150 200
Less 1 Yr
1-2 Year
2-3 Year
More 3 Yr
163
94
32
11
Service Length
No. of HH
4.4 Coordination with Service Provider (WORD)
In case of any irregularities they communicate with WORD official. Each HH were provided a
monthly subscription book where there are instructions to meet emergency.
However, 13% HH said they communicate if they need, 54% HH said they don’t need to
communicate or they didn’t face any such situation either. 16% HH don’t know about the
facilities for emergency communication. 18% HH don’t feel they should communicate. They
think it will be no use.
5. Customer Satisfaction on waste collection services
Type of HH Ownership:
Among the respondents 44% were tenant and 56% were owner of that particular HH.
Length of service:
The service length of 54% HH
was less than a year, 31% HH
were between the service
lengths of 1 to 2 years, 11%
HH were between the service
lengths of 2 to 3 years and
only 4% HH were taking this
service for more than 3 years.
There is a scope
to increase
coordination
and
communication
with HHs.
People are not
clearly aware
about their
participation for
a developed
waste collection
system

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13
Yes
66%
Average
32%
No
2%
Customer Satisfaction
All through we were trying to identify
the reasons for dissatisfaction among
those HHs.
The graph shows the reasons:
Subscription = 2% HH
Irregular in service = 14% and
Behavior of waste collectors = 3.3 %
78%
22%
Service satisfaction comparing service
charges
Yes No
84%
16%
Satisfaction on waste collector behaviour
Yes No
Customer Satisfaction:
We introduced 2 (two) indicators for
measuring customer satisfaction.
These were
1. Service charges
2. Behavior of waste collectors
Considering these 2 (two) indicators
the quality of services were recorded
from the respondents which the
graph reveals that 66% respondents
are satisfied with the services, 32%
opine as average and only 2% are not
satisfied.
Besides, opinions of individual HH
were taken on 2 (two) indicators
separately to identify the strength
and weakness area for future
development. The graph shows
that 78% are satisfied and
22% are not satisfied with services
comparing the service charges. 84%
HH are satisfied with the behavior of
waste collectors while 16% are not.

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14
TABLE OF CONTENTS
5. RESULTS
5.2 Compost user satisfaction
5.3 Market assessment (Selected Agro Dealers)
CHAPER
TWO
–
Compost
user
&
Agro
Dealers

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15
5.2 Compost user’s Satisfaction
We interviewed 10 users in Faridpur, Sadar upazila and Rajbari Sadar upazila who were basically
farmer. We recorded two cases each from Faridpur and Rajbari.
CASE 01: Faridpur, Sadipur Upazila, Village: Shoilodubi
Farmer Name: Md Chand Mia Matabbar & Md Khabir Uddin
Contact : 01715 888203 & 01717 564736
Compost used: 10 Kg each farmer
Result: Both Chand Miah and Khabir Uddin were satisfied with the results. Chand Miah said that
he had a mango plant very weak and about to die which he planted in his courtyard. Soon after
3days the plant got life become fresh and stable. Md Khabir Uddin also noted satisfactory results
in his small vegetable garden.
CASE 02: Rajbari District, Sadar Upazila, Village: Kamalpur
Farmer Name: Md Samsu Sheikh
Contact : 01854970987
Compost used: 125Kg
Result: Md Samsu Sheikh is one of the group members holding a
position of Group President. He applied 125 Kg of compost in his
27 decimal vegetable (pink lentil) garden. In the year round he got a production of 145 Kg which
was only 80 Kg as usual. Many villagers came to visit his vegetable production. He also found
good result in paddy field.
User comments: The user expressed their willingness to use this compost if supply is available.
Limitation: We collected information from the users who were distributed compost in the year
2009-10 under a project for single time only. Moreover due to shortage of time we could not
cover more users directly.
We are trying to note any remark of dissatisfaction from the user end. We frequently asked
our interviewee if they received any complain from their group members. They said they didn’t
find any in their group meetings.

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16
5.3 Market Assessment (Selected Agro Dealers)
07 Agro dealers were participated in market assessment in our 1st
round 5 questions were –
1. Available brand of compost in the market
2. Price of compost of different brand
3. Top product demand
4. Availability of compost
5. Monthly market demand
Product Line:
There is hardly any supply of compost in the
market. We found 3 types of compost among
which one product is manufactured by poultry
waste and it’s a local brand. Among the others two
are-
1. ‘Waste Concern Joibo shar’ - a production of
WWR Bio Fertilizer Bd Ltd. A joint venture of
Bangladesh & Netherlands
2. ‘Joibo Shakti’ – a production of a Local
company, Dhaka
3. ‘Pusti Joibo Shar’ – a production of a local company, Fridpur
Product Price:
‘Waste Concern Joibo shar’ is a 1 Kg packet and its price is Tk 75.
‘Joibo Shakti’ is a 1 Kg packet and its price is Tk 45
‘Pusti Joibo Shar’ is a 1 Kg packet and its price is Tk 35
Product Demand:
The demand is very slim as compare to chemical fertilizer. The product has a very steady market
trend prevailing.
In our 2nd
round we placed 5 questions to know about the quality, price, market demand and
their willingness to sell our compost and if they are not willing then the reasons for that.
The fact is we didn’t make any initiative to create a market access to our product. What
was happened just to distribute few tons under a project. Under this situation it was very
tough to make any such comments from the dealers which could serve our purpose. In
fact dealers like to cooperate through a marketing drive from our end.

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17
Scope for development and overall
Management cycle
CHAPTER THREE Plant Assessment
Office Management
CHAPER
THREE
–
Plant
Assessment

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18
0
5000
January
February
March
April
May
June
July
August
September
October
November
December
Maintenance Cost (Tk) for Year 2013
Maintenance Cost (Tk)
PLANT ASSESSMENT
A team lead by Mr Delwar Hossain, Assistant Project Engineer, Practical Action Bangladesh
visited compost plant and all cycle-vans with the presence of van puller and WORD’s officials.
The objective was to assess necessary maintenance and costing.
Cost Calculation: (Upgrade Cycle van)
Sl Description of works Unit
Unit Cost
(Tk)
Total Cost
(Tk)
Remark (s)
1
Repairing and replacement of few
parts for Van no. 1,2 & 4
3 11000
33,000.00
Without
service charges
2
Replacement of all kind of Van
accessories for Van no. 3,5,6,7,8,9 &
10
7 17000 1,19,000.00
Total 1,51,000
Note:
 For motor driven van additional Tk 50,000 (Fifty Thousand) will be added for single van
 Costing may be fluctuate due to market price trends
Monthly Maintenance Expenditure: Year 2013
A report on monthly maintenance/repair expenditure for the year 2013 has been shown in a
Table below. The report reveals some findings:
 The total yearly expenditure for 11 cycle-van is
Tk 45,089
 Maintenance cost is increasing
 In January it was Tk 2990 but in
December it increases to Tk 4770
 Average monthly expenditure for
11 vans is Tk 3757
Recommendation
 The condition of cycle van is pitiable. It will be tough to continue services if Immediate
maintenance not done. In fact it won’t be cost effective because the cycle vans are almost at
their end of life cycle (around 6 years).
 A new cycle van will cost around Tk 25,000 (Twenty Five Thousand). Therefore, it will be cost
effective in course of time and longevity of services.
Month
Maintenance
Cost (Tk)
Month
Maintena
nce Cost
(Tk)
January 2990 July 3380
February 3285 August 4350
March 3420 September 4084
April 2360 October 4230
May 3890 November 4690
June 3640 December 4770
Total 19.585.00 Total 25,504.00

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19
OFFICE MANAGEMENT
A team lead by Mr Enamul Hossain, Accounts Officer, Practical Action Bangladesh visited
WORD’s office in a documents review meeting with WORD’s officials. The objective was to
assess for a smart office management which includes record keeping and reporting in the area of
Staff Management, Procurement and Accounts & Finance.
CHECKLIST FOR AVAILABLE OFFICE DOCUMENTS
Category A:
MoU among PAB, SUP Faridpur Municipality (April 2007 to March 2017), Trade License from
Municipality, Certification from Faridpur Municipality, TOR/Agreement on Compost Plant, Bank
account by the name of Compost Plant, Waste Collection Register, Compost Production Register,
Yearly Income & Expenditure Budget, Financial Report, TIN/VAT/TAX no, Certification from DoE
Category B:
Staff Attendance, Staff Movement, Staff Meeting Register, Staff Work Plan, Log Book, Pay Roll
Register, Leave Register, Logistic Supply Register, Procurement Register, Maintenance Register,
Monthly Subscription Register, Customer Complain Register, Customer Database, Monthly
Progress Report, Cash Book, Petty Cash Register, Ledger Book, Inventory Register etc.
Findings - The Following documents under category A’ & B’must be available for a stable
organization as it’s strength.
Category A:
TOR/Agreement on Compost Plant, Bank account by the name of Compost Plant (they use a A/C
by name of WORD), Waste Collection Register, Compost Production Register, Yearly Income &
Expenditure Budget (Particularly on Waste Collection), Financial Report, TIN/VAT/TAX no,
Certification from DoE.
Category B:
Procurement Register, Customer Database/Register, Cash Book, Ledger Book
Recommendation
For better management it is important to ensure the documents/files/records which are
mentioned in Category A & B. Moreover,
 Progress Report and Financial Report should be prepared monthly basis and shared with
concern for necessary follow up and support.
 There should be a TOR between Faridpur Municipality and WORD
 Customer Database and Customer Complain register are very important and should be
updated monthly basis.
 Maintenance Register for cycle-van should include a routine checklist to avoid major defects
on a sudden and hamper in service.

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20
Findings
A. WASTE DISPOSAL & COLLECTION SYSTEM
B. WASTE TRANSFER STATION / SECONDARY DUMPING POINTS
C. COMPOST USER
D. COMPOST MARKET
E. FOCUS GROUP DISCUSSION
1. Waste Management Steering Committee
2. General Committee Meeting of SUP members
3. Waste Collectors/Cycle van puller
4. WORD Officials
Recommendation &
Conclusion
CHAPER
FOUR
–
Synopsis

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21
6. FINDINGS
A. WASTE DISPOSAL & COLLECTION SYSTEM
Waste Disposal Ground
Disposing of solid waste in open
fields is the most common method
used for final disposal of urban solid
waste so as it happened in Faridpur
Municipality. Municipality has
temporary designated a dumping site
where the collected waste is dumped
in unsanitary manner. No waste
segregation, waste compaction or
daily top seal are used in this dump
site. Much of the uncollected waste is
also disposed in the same manner.
The entire waste disposal system is
unsanitary which needs urgent
improvement.
Scatterly waste disposal by HHs
Still now there found many HHs who
are not taking this service. The
reasons are either they have own
land area to dump in that particular
place or there is some open land to
dump scatterly. The second option is
posing a threat.
In Alipur, near Chadni Building and
Rotkhola there are some HH not
taking the services and they dump
waste scatterly. People hung notice
board not to dump kitchen waste
scatterly but no use. It causes menace.
In Choudhury para Mr Rezwan Ali, dump waste scatterly but
soon he was given notice by neighboring HH not to dump in
that way. Now he is taking door to door waste collection
service by WORD.
Dustbin / Community bin (Annex: 1)
In Faridpur there are some dustbins but most of them are in
pitiable condition. Residents are not willing to place dustbins because most of the areas have
been occupied by residential buildings leaving no particular/suitable corner place for dustbins.
The residents rather prefer door to door waste collection system and they are willing to pay
more for safe disposal of waste.
Distance of
Dustbin
Covered
HH
%
100 Yrd 8 2.66
200 Yrd 30 10
300 Yrd 42 14
More 400 Yrd 14 4.6
No Dustbin 206 68.66

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22
Waste Collector
The existing door to door waste collection system
by WORD is traditional. The collectors are not
using any uniform nor any safety musk and
gloves. Most of the cases the collectors could not
maintain cleanliness which makes them un-
presentable before HH.
Behavior of Waste Collectors
We found very few cases against waste collectors. In
fact the common allegations were –
1. Refuse to take waste like different fruits particularly jackfruits, sanitary etc
2. Refuse to take waste for the day if the HH miss his alert whistle even for a minute
3. Some time they demand for extra charges
4. Misbehave with HH
Waste Collection time
Normally the operation of waste collection started from 8 am till 4 pm. The first door knocked at
8:30 am. Existing time is found ok with most of the HHs. In fact, some HHs preferring the time
between 11: am to 2: pm.
Collection Van
At present 10 cycle-vans are running out of 20 vans with 11 collectors. The rest are almost out of
order required intensive repair. In fact, the running 10 cycle-vans need immediate repair
otherwise the collection system will be hampered or suspended.
Service Charge for Collection
We recorded the lowest service charge (monthly)
is Tk 30 and the highest charge is Tk 60. In fact
there we found only 6 HHs with the highest ever
service charge Tk 100 which is a contribution of
those respective customer.
Settlements (Slums) are not under Services
One of the major beneficiaries of this services and
target group was our 11 settlements (slums).
Unfortunately, 754 HH with 3359 population of
these 11 settlements are not under this service. The service was discontinued due to non-
payment of service charges as said by WORD authority.
WARD Highest Lowest
Frequency of
Tk 80-100
W1 60 40 0
W2 100 30 1
W3 60 50 0
W4 100 30 3
W5 100 40 1
W6 80 50 7
W7 N/A 50 0
W8 100 60 1
W9 60 50 0

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23
FINDINGS
B. WASTE TRANSFER STATION / SECONDARY DUMPING POINTS
1. Out of 8 only 3 stations are in use. The surrounding area of 2 stations is very unhygienic
creating nuisance to the passerby as both stations are on road side.
2. Clinical wastes are found in the station near Faridpur Medical Collage which is unprotected.
3. Transfer station at Shariatullah bazar should use for dumping wastes from vegetable market,
poultry, fish and slaughter houses to protect the river from pollution.
4. Rest unused 5 stations can be utilized properly soon after extending Households level waste
collection system to Unserve areas.
C. COMPOST USER
1. All the compost users are found satisfied with the quality.
2. The farmers generally use cow-dung in their cultivable land as compost available with them.
3. The trend of using cow-dung the most available one is now using for cooking which is
creating shortage of cow-dung for the crop field. As a result the farmers are now totally
depending on chemical fertilizer.
4. The concept and merits of using compost is not clear to the farmers yet. They are so
depended to the chemical fertilizer that they could not think of using compost.
D. COMPOST MARKET
Available product (compost)
With a very slim market demand we found only 3 products. Among which the product ‘Waste
Concern Joibo shar’ - a production of WWR Bio Fertilizer Bangladesh Ltd. is found better than
two comparatively. The product is manufactured in a joint venture of Bangladesh & Netherlands.
Our product quality
The dealers are found satisfied with the compost with the limited quantity they found.
Dealers Attitude
They like to market for our product if we can supply on regular basis
Limitation - What we have lost already!!
We have lost a very big opportunity from the beginning we started with. We should continue our
communication with those groups and dealers of the project. Some demonstration plots were
visited by project visitors as I mentioned about Mr Samsul Sheikh of Rajbari. There we could
record the comments, write ups, photos to make it public through Newspaper or any suitable
means.
In fact, during our study we found that there is prospect still live to work with farmers/
gardeners for a compost market.

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24
FINDINGS E. Focus Group Discussion
We arranged 4 FGDs separately with Waste Management Steering Committee of Faridpur
Municipality, 13 members committee of SUP, WORD Official and with waste collectors/cycle van
puller who are engaged directly with the service delivery. These FGD’s had objective to get their
comments, recommendation for a better system management of existing waste collection
system. The findings were noted below:
1. Waste Management Steering Committee
Existing HH waste collection system was briefly discussed as an agenda in the meeting held on 9th
January 2014 at Municipality Hall Room.
1. There is no reporting system to update the status (Management/Financial) of existing waste
collection system
2. Municipality has no monitoring (through an organized way) on the services
3. Communication between Municipality’s conservancy section and WORD is very poor.
In fact, Municipality harbors the vision to extend the services for a clean city and safe
environment for its inhabitants.
2. General Committee Meeting of SUP members
The objective of the FGD was briefly discussed as an agenda in the meeting held on 15th
January
2014 at SUP Meeting Room.
1. Reporting System should be introduced as opined by most of the members of the committee
2. Area wise campaign to create awareness among people for the service
3. Modernization (auto rickshaw type) of cycle van for better coverage and time saving
3. Waste Collectors/Cycle van pullers
The objective of the FGD was briefly discussed as an agenda
in the meeting held on 29th
December 2013 at the premises of
Compost Plant.
1. Secondary Dumping station at Tepakhola at WARD no. 9
should open for dumping
2. Sometimes collectors have to face blame for theft or
robbery as possible informer
3. Poor logistic support (Rain coat/boots/gloves/apron)
4. Municipality collect waste from some open areas (no
dustbin) encouraging HHs to discontinue services.
5. Some collectors have to cover 2 or sometimes 3 WARDs at
a time. On an average every day a collector has to cover 297 HHs.
4. WORD Officials
1. Poor condition of Cycle-van
2. Facing problem to collect from 1262 HHs of WORD no.6,7,8 & 9 due to distance.
3. Some HHs discontinue services without any notice losing revenues
4. A TOR/MoU should be finalized between WORD and Faripur Municipality
5. Sometimes waste collectors were ill-treated by HHs and WORD has to cancel its services
Sl Name
WARD
no.
1 Md Akkas Mollah 2 & 3
2 Mr Liton Hajra 6 & 8
3 Md Sumon Mollah 2
4 Md Alamgir 3 & 4
5 Md Masum Mollah 2 & 7
6 Mr Prodip Roy 5 & 6
7 Mr Sudip Roy 4, 7 & 9
8 Mr Robi Kormoker 6
9 Mr Manik Chandro 5 & 6
10 Mr Shadhon Chad 7
11 Mr Bijoy Baroi 1 & 2

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25
7. RECOMMENDATION
Waste Collection System
I. All 24 settlements should include under waste collection system. A different system can
be introduced here with placing bins in some points and waste will be collected from
these two or three bins rather from each HH. CIF and respective SICs will ensure payment
II. Existing manpower is not enough for 3275 HHs to cover
III. At least 2 Secondary dumping stations at WARD 9 and WARD 4 should open for dumping.
But it should be ensured that waste from the stations particularly at WARD 4 must be
collected by Municipality conservancy vehicle. Because the station is located in
residential area (picture: APPENDIX-A)
IV. To expedite existing collection system at least 4 cycle vans should be automated for
WARD no. 6,7,8 & 9 for covering the areas
V. Policy for waste collectors should be introduced to ensure their safety during duty from
any blame/charges against theft and robbery.
VI. Waste collectors should be oriented on cleanliness, behavioral approach etc. It can be
conducted during monthly meeting with WORD officials.
VII. More supervision is necessary ensuring HH satisfaction with participation of community
through meeting like program
VIII. Some awareness building activity (Miking) can be taken with participation of WMSC of
Municipality to discourage people not to dump waste scatterly in vacant land and drains.
The activity should be continuous for each month.
IX. Some promotional activities can be taken through providing waste bins to HHs
X. Waste collectors can be more presentable providing them safety musk, aprons, gloves, to
maintain hygiene along with logistic support like rain coat and others
XI. Necessary maintenance of cycle van should be made to make it easy for puller and make
them operational.
To accomplish the vision covering all its 26 Thousand HHs of Faridpur Municipality for a better
clean and healthy City a comprehensive plan should be needed.
Waste Transfer Station / Secondary waste dumping station:
I. The Transfer Station in WARD 3, near Faridpur
Medical Collage needs proper management for
clinical waste dumping safely with human safety.
Cleaners were found bear footed without gloves.
II. Necessary measures should be taken to protect
dumping station from illegal occupation (picture2:
Appendix-A)
III. Protection boundary of dumping station at
onathermor (WARD 4) should be repaired to keep
clean adjacent road (picture 6 : Appendix-A)
IV. Waste from dumping station at WARD 4 opposite to Sonali Bank should be transferred
regularly by Municipality to avoid bad odor and objection from residents. In fact the station
remained un used for long. (Picture 7 : Appendix-A)

_____________________________________________________________________________________
26
Compost - A drive to Market Access
I. There is a huge scope for compost in the market. But the fact is nobody is taking a
comprehensive drive to address the need and target those potentials farmers and dealers. It
seems everybody is just trying to somehow meet up their responsibility as project required in
a very limited scope. There is no frequent drive or initiative or any patronage.
II. We can utilize those groups of farmers both in Faridpur & Rajbari to introduce our compost
who already used with satisfaction. Because the initial works are already done during the
project which is a plus for us.
III. Agro dealers can be oriented on the product and its quality through an exposure visit to the
plant and commission system to promote the product.
IV. Market promotional activities can be taken through consultation with concerned.
V. Primarily, some groups may be targeted in Faridpur or in Rajbari whichever is suitable on
basis of cost and transportation and who will experience the results and gradually spread it
over in the locality. Similarly, we can select some dealers from our existing list.
VI. Our immediate step is to collect necessary certification (i.e. certificate from DoE/DOA,Trade
license etc.) of compost which will make our path smoother.

_____________________________________________________________________________________
27
8. CONCLUSION
The overall waste collection situation is good comparing its 3275 HH coverage with insufficient
man power and resources particularly cycle vans which are in pitiable condition. There is a gap
between WORD and Municipality in monitoring and supervision the waste collection system.
The coordination between Municipality and WORD should be more viable through a constructive
reporting system to minimize communication gap. Waste Management Steering Committee
should come forward with its active role for monitoring and assessment of ongoing waste
collection system.
CIF should come forward to facilitate its SICs under this waste collection services with a role of
supervision and monitoring over all cleanliness of settlements which will be a sustainable
process of cooperation and coordination towards WORD as well as to Municipality.
Maintenance cost of existing cycle-vans is increasing day by day. Comparing the maintenance
cost and also the repair cost decision should be taken whether to repair or purchase new cycle-
van will be cost effective. Moreover, some van should be automated to cover areas which are in
remote location especially for 1262 HHs in WARD no. 6,7,8 & 9.
Promotion of recycling of waste can reduce the cost of collection, transportation and disposal of
waste. Besides, there are 8 waste transfer stations in Faridpur Municipality which can be used to
facilitate the collection system. At this moment for a clean healthy environment of the city,
waste collection service should be privatized with supervision and support of Municipality’s
conservancy section.
The satisfaction of compost user is ensuring the good quality of compost. We have an
opportunity to produce compost but what we are lacking is we didn’t put our steps forward to
develop a sustainable compost market. Initiative should be taken to collect necessary
certification from Agriculture and Environment Department. More waste more compost – we
will have to ensure through extending the service areas.
In parallel, we should think for clinical waste management also which is in stake and no doubt
will pose a threat in near future as the number of Hospital, Clinic, Laboratory is increasing
rapidly within Municipality’s jurisdiction.

_____________________________________________________________________________________
28
APPENDIX-A: Pictorial
Community bins & Secondary dumping Station

_____________________________________________________________________________________
29
6. Location: WARD -4
Onather Mor

_____________________________________________________________________________________
30

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