As Machine Learning and AI Perform Magic, How can UX Professionals Help?

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UXPA International

Collaborative Workshop Presented by Alice Preston and Cindy Lu Wednesday, June 7, 2017

Presentations & Public Speaking

#UXPA2017
www.uxpa2017.org
As Machine Learning and
AI Perform Magic,
How can UX Professionals help?
Collaborative Workshop
June 7, 2017
4:30 – 7:30 PM
Cindy Lu & Alice Preston
Albridge Solutions Inc., An affiliate of Pershing, a BNY Mellon Company

#UXPA2017
www.uxpa2017.org
Agenda
1. Introduction and what you want to achieve today (20 min)
2. Discuss our understanding of smart systems (20 min)
• Examples
• How should we prepare for the future?
3. Formulate our discussion topics (20 min)
• Write down 2 topics (5 min)
• Grouping exercise and prioritize them (15 min)
4. Break-out discussion round 1 (40 min)
• Bring out 1-2 insights
5. Summary (15 min)
6. Break-out discussion round 2 (40 min)
• Bring out 1-2 insights
7. Summary (15 min)
8. Wrap up
4:30 - 4:50
4:51 – 5:10
5:11 – 5:30
5:35 – 6:30
6:31 – 7:30

#UXPA2017
www.uxpa2017.org
What do you want to achieve today?

#UXPA2017
www.uxpa2017.org
Ideas and insights about UX roles as we
work on future smart systems

#UXPA2017
www.uxpa2017.org
Google Self-Driving Car (Waymo)

#UXPA2017
www.uxpa2017.org
Tesla Self-Driving Car

#UXPA2017
www.uxpa2017.org
AlphaGo Defeated the World Elite Players

#UXPA2017
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Robot receptionists introduced at hospitals in Belgium

#UXPA2017
www.uxpa2017.org
H&R Block is now using IBM Watson to find tax deductions
Posted Feb 1, 2017 by John Mannes (@JohnMannes)

#UXPA2017
www.uxpa2017.org
Mixed Reality and Machine Learning are Driving Innovation in Farming
Nov 17, 2016 by Jeff Kavanaugh (@jeffkav)

#UXPA2017
www.uxpa2017.org
Not in Scope
• Super systems that could take over the world
• Legislation & Job losses
• UX tools such as personas, journey maps, etc.
• Design and technology details

#UXPA2017
www.uxpa2017.org
Discussion Summary
1. How will our roles change?
• Define the overall user experience at strategic level
• Understand the ecosystem that users interact with and the feedback loop for
machine learning
• Expanded user scenarios for user research and designs
2. What new skills should we acquire?
• Learn AI, machine learning, data and related technologies
• Soft skills such as strategy, influence and persuasion
• The ability to identify various touch points in the ecosystem
• New design skills such as conversational UIs
3. What should we do to make impact?
• Help imagine and re-humanize the future
• Work with UXPA to craft a standard message about humanizing AI
• Invite Data Scientists to work with us

#UXPA2017
www.uxpa2017.org
Action Plan
1. Start a discussion group to continue the discussion (Hamilton)
2. Work with UXPA to craft a standard message about humanizing AI
(Cindy, Alice and volunteers)
3. Share learnings and best practices for UX practitioners (All)

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