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Mobilty Application support & testing manager

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  1. 1. E. S. V. Krishna Mohan Krishna Mohan E.S.V. Telephone: + 919731400224 Email: Experience Summary • 10+ years of experience(Worked with MNC’s like(TCS, IBM & Volt) in program management of Operations, Security, Mobile Application -support, Mobile commerce, Quality Analysis, Validation, Testing (Manual & Automation), Implementation, configuration in Project (Demand, Approach, scoping, Strategy, planning, estimates, reports, tracking, metrics) of client/Server,B2C,B2B, MVC,E-Commerce, Web-apps, ALM, CPG-Retail-Business-Intelligence, ERP-COTS, OSS-BSS, BFSI, Insurance Portals, RIM, ETL, DWH(OLAP,OLTP), EAI, WCM, PSDN, Cloud-Computing, pharma-Drug-safety-reports. • Specialized in systems &software benchmarking, performance analysis, tuning, analytic, Subject Matter expertise, simulation modeling &capacity planning, utilizing both UNIX & windows variants. • Proficiency & experience in test Planning, test environment Setup (Installation & configuration), Use case, test Case Designing & execution on various applications with expertise in end - end automation using testing tools such as Mercury Interactive Winrunner, HP Loadrunner, Test Director. Jmeter, selenium (open source tools), HP Quality center, TFS. Hands on Portmapper, vugen, command Launcher, Controller & Analyzer with correlation & regular expressions as part of expertise in state of Art performance testing tools & Ethical hacking, Security, Vulnerability &penetration tools (Fortify scan, AppScan, SQL Injection). • Developed, maintained, and utilized the standards in reporting of performance / load testing results; which include reports, graphs, charts, presentation materials with concise & parlance communication. Experience in Unit, Functional, Integration, Regression, User Acceptance (UAT), System, Load, Stress, GUI, Cross-browser, Volume, Interoperability, compatibility, localization, Scalability, Reliability & Endurance testing in terms of Integration, Environment cadence performance & tuning. • Expertise on procuring, staffing, time, expense, cost, clock attendance (web & cloud) ERP. • Ability to Adapt & quickly master new Software and apply to its full range of capabilities. • Exposure to best Industry standard practices with knowledge on SDLC/ STLC in large platforms. • Experience in design, planning, execution & documentation of performance tests. • Expertise in RIM, Software Configuration, Change & Disaster Management. • Domain expertise in developing case study & RFP for logistics, value chain, warehouse management, Insurance (Property &Causality), Life, Health, Automobile, Transport & Travel). • Domain expertise in BFSI domain for Basel requirements, IRB Implementation, predictive modeling, CRM, Tmenos(T24),Retail /consumer banking, Capacity ,Risk & CCAR Modeling& Disaster recovery . • Exposure to Quantitative & probability analysis, Logistic regression, FRS, PnL, API, credit & collection modules with thorough understanding of Quote to Cash Cycle, Billing & Invoicing. • Expertise in the domains of pharma co- Vigilance & pharmacology; Computer system validation (CSV) & health care with exposure to Validated S/W & Infrastructure with Installation Qualification, Operational Qualification, Performance Qualification (IQ/OQ/PQ) & 21CFR part820/ part 11 regulatory , GAMP4,5, ISO 13485 and EU Annex 1 requirements. • Ability to lead & manage the team & Strong experience in coordinating Onsite- Offshore projects with exposure to Lean, Agile, Kanban,SCRUM, SaaS, BDD,TDD methodologies & Initiatives. • Resource management, work estimations (poker, Random) & allocations, defining & updating the project metrics, appraisal & Performance metrics (KPI, KRI) of the team. provided the test & project metrics (Cost, budget, efforts & time) by defining the Scope document (sow), (MPP, Rally) & Identifying gaps in the core legacy systems Solution Design, UAT & Product (Test, Deployment, Training to end user in post go-live support as per the best interest of the client ( Engineering, support , pre-sales), customer focus (service, relationship, Quality) by delivering the zero defect solutions. • Providing operational excellence, resilience, Integration (people, process, system) with expertise in documenting the solution & imparting the user trainings in Visio & MS office. • Tracking the Incident triage & data issues as part of defect management by instrumenting the solution; & been proactive, self-esteem, motivated, thinking forward, Shrewd, Versatile (Win – Win), meticulous, Client centric, individual contributor in conjunction with team, PMO & PSC. • Working in concurrent projects with diversified (skills & Types), relentless Elicitation, Conflict resolution, Strategic Decision -Making, problem solving, Flexible (can do attitude), Influence, Negotiation, Team building, leadership, customer & solution orientation skills; ensured the quality deliverables from the team & having the good rapport with stakeholders of the project & been the Point of contact (POC) for reporting & communication at all levels. Application Maintenance & support (AMS) of commercial software with end-to-end implementation & special emphasis on requirements gathering, as-is & to-be blueprinting case study, review (walk- through), throughput, Use cases, RFP, Process, control & Audit readiness, program & portfolio management (received exemplary acclaim for the same). Education • MSC, Computer Science from University of Madras, Chennai in 2001 • BSC, Computer Science from S.V. University, Tirupathi in 1999 • Hands on training on performance engineering testing by TCS. • ISTQB certified test Engineer; Certified ITIL V3.0; six sigma Green Belt Quality process consultant. Page 1 of 6
  2. 2. E. S. V. Krishna Mohan • Certified in CEH, CISA Security auditing (as part of penetration testing). • Honors Diploma in Hardware Engineering (HDHE). • Certified scrum master & Prince2 certified project manager. Professional Experience • 11/2015– Till Date Torry Harris Business solutions • 08/2011– 10/2015 Kin Soft Global & EFS Technologies INC. • 08/2010- 07/2011 IBM India Pvt Ltd. • 02/2009- 08/2010 Volt Info Systems, Mumbai. • 05/2005- 02/2009 Tata Infotech & Tata Consultancy Services Ltd. Technical Skills • Oracle Apps 11i, R12 • RDBMS: MS SQL Server, Oracle Apps EBS R11, R12, PL- SQL. Specialties • Enterprise resource planning • Business Process Management • Program management & delivery. Trainings Imparted • Imparted Internal (Knowledge sharing sessions) & External trainings in the corporate. • Imparted internal trainings in TCS, IBM & Volt as part of project & domain specific trainings for induction & Lateral entrants. • Trainings on Soft skills (Email, Phone), customer Success (strategic value, renewal timeframe), Presiding the Convincing & Negotiation skills, procurement (RFP, RFQ). • Trained on specific skill sets of testing (approach, Plan, Estimates, reports, execution, Metrics, regression and test management, MS Office. • Expertise in XP & Agile technical practices Viz continuous integration & delivery (DevOPS, Solid code); BDD with Packaging tools like Maven; software config. Tools Viz Cucumber; Test coverage & TDD – Junit; Imparted trainings on Test Automation ( functional, Non functional, Security, vulnerability, repository, Performance tools like Winrunner, Loadrunner, Jmeter, RFT, RPT,TD, QC,TFS & other scripting),ethical hacking, ITIL process, Quality process, RIM, Domain specific concepts in different corporate like TCS, IBM, Volt, Accenture, Satyam, Allianz, Dell as part of L& D programs. Infrastructure & Environment Setup • Managed the large setup of user base across facilities as a Resource manager. • Setup the Test Environment & Remote Infrastructure Management (RIM) as per project requirements. Provided the estimations, Budget & Time lines for environment setup & Trade floor • Managed the entire Infrastructure & IT Equipment as part of relocation, change, Business continuity planning (BCP), Security, Backup, risk, recovery & Disaster Management. • Customized the plan of action with the scope for procurement, unique needs, challenges & Goals. • Supervised the packing, unpacking Assembly & Placement of IT equipment during Move & Setup. • Managed / organized (Edit), documenting the Images (photographs), Inventory & Dash board Reporting. • Managed the Installations, Address Changes (IP address / Networking ( Linux /Unix) platform, privileges, configuration Management & interaction /communication with movers (service vendors , storage & disposal contractors),Building management, Insurance stake holders; Managed the dispositions & allocation to appropriate parties as part of project management. • • Process & Practices Agile, Scrum, TDD, BDD, Continuous Delivery, Pair programming, Refactoring , Continuous Integration , Improvement & Delivery, Design Patterns, Clean code & Solid principles, Build & Packaging, SCM with tools Rally,Specflow, DevOps, Cucumber, Jenkins, Maven & Nexus. Project Details Nov 2015 – Till date at Torry Harris Business Solutions. Client: Milvik (BIMA) Page 2 of 6
  3. 3. E. S. V. Krishna Mohan Role: Application support operations, UAT , Quality Assurance, Process Manager . BIMA Milvik is a (Android)Mobile Application development company into micro insurance of LIFE, ACCIDENT & HEALTH INSURANCE PAID FOR VIA MOBILE. Varying into different mobile apps Like MIP ( Mobile Insurance Platform) & BTC (Bima to Customer); BIMA MILVIK is a leading provider of mobile- delivered insurance and health services in emerging markets pioneering in 3 continents over globe with 2 million Plus User base. Responsibilities and contributions: • Lead /Manage the L1 & L2 support operations Team (Help desk, service desk, tech-support). • Managed the application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the L1 & L2 support for mobile Apps. • Co-ordination with onsite track leads and engaging with Customers & Country managers. • Validating & ensuring the deductions, Charges, Reconciliation, Registrations, De- registrations, premium & USSD code of the mobile currency & usage. • Ensured the process effectiveness (process governance) and continual service improvement. • Managing Cost of providing service within budgeted levels. • Participated in flow of changes through various pre-production (Development, System Test and User acceptance test) environments culminating in successfully deployment into the production IT environment in the least disruptive manner with follow the sun( global support work flow). (24/7/365 online operations. • Manage risks and resolves issues that affect release scope, schedule and quality. Coordinate release content and effort based on the service request backlog,(pending) service requests, third party applications, or operating system updates . • Produce Deployment, Run Books and Implementation Plans. • Defined the road map of the deliverables without the effort variance & schedule slippages. • Managing risks and escalating appropriately to higher Management. • Been part of Capacity planning, Disaster recovery, security of the project. • Provided the test, ETL, project & Quality metrics to the project steering Comitee. Env: MySQL, JIRA, Splunk, CVS, Confluence, python,HPMobile center, Android frame work. July 2011 – Oct 2015 at Kin Soft Global & EFS Technologies INC. Client: INQ Support (Android Mobile Application Support operations) INQ, a software & App manufacturer - launched successful software products & a series of hand-sets, PSDN with clientele & end user devices (smart phone Apps) of HP, Qualcomm, Nexus, LG, Motorola, Samsung, HTC, Sony, Blackberry, Windows mobile, Google play, Apple IPod, I Tab, T-Mobile. Role: Associate QA Manager (Business Consultant), Security & Resource Manager. Responsibilities and contributions: • Functionality study & understanding the requirements of the application. • Preparing, reviewing & executing Test- cases based on the requirements, Change Requests/ Enhancements for different features like send Money (P2P), Bill pay, Hipay, Load/ Unload & web services using the channels like IVR,SMS. • Involved in system, Sanity, regression testing, Tester Generic (Exploratory &monkey). • Testing Google Bugs, Running automated Test Scripts, CTS (Compatibility Test Suite). • Installing Applications, Flashing Device Using ADB • Updating the Requirement Traceability Matrix (RTM) document • Data migration, Clustered Environment &Web based Application Testing in the System. • Involved in network product testing & compatibility to Mobile Apps. • Responsible for Bug management activities using Bugzilla. Environment: Android Frame work, SDK, Eclipse, API, Bugzilla, Nosql (Mongo DB). Client: Q-Capital strategies, FL, USA. Role: Associate QA Manager (Business Consultant), Resource, Production support & Release Manager. Q-Capital offers individuals and businesses a new financial opportunity - a life settlement. In a life settlement, a life insurance policy owner "cashes out" an unwanted or unneeded life insurance policy for more than the owner could get by surrendering the policy back to the insurance company. Q Capital is paving the way to take the sale of life insurance policies out of the realm of the unusual, and make them a common place, secure, & well-managed transaction for anyone who has invested significantly in a policy they wish to divest. Q Capital Page 3 of 6
  4. 4. E. S. V. Krishna Mohan also offers a full range of servicing and asset management activities for life insurance policy owners, whether such policies were acquired via a life settlement or otherwise. These services include policy maintenance & premium payment, life tracking, policy collections. Responsibilities and contributions: • Prepared test plans, QA Estimates & been Point of contact for UAT stake holder team. • Communicating with business users & proposing solutions to use cases & provided training to the end users; Involved in functional specification discussions. ( Triaging the test results). Environment: VB.Net ASP.NET, SOAP, REST, CSS, Oracle APPS (INV, FIN, AR, AP, CM,PO, GL),UFT, TFS. Client: MetaVante Corporation Role: UAT & Implementation – Business Consultant, QA & Functional specialist, Resource Manager. Metavante provides Internet-enabled Banking services to other FI’s & leading banks in the country. The current project deals with extending their banking services for multiple service providers and improving performance by moving to a new architecture. It runs on a multi-layer three-tier Windows DNA architecture, having HTML, Java Script, VB script/ASP running in MS IIS as the presentation layer, Translation server (COM Objects) being the business logic layer using the services of MTS and, MSSQL Server7 and Oracle 8 databases provides with the data layer services. Major design and implementation changes for this project were focused on application layer, where new COM modules were designed and implemented for the extended support under the existing framework, RIM , Tmenos (T24),cloud computing, Retail & Global Transaction Banking (Android Mobile Apps). Responsibilities and contributions: • Having the good rapport with stake holders; lead the QA / UAT Team on the project; been Point of contact for system integration testing team. (exposure to SOFGEN IT Banking). • Involved in Basel requirements with IRB (Internal rating base approach). • Been part of model validation team & Retail payment system (Rpass). • Implemented the first order logic throughSpass theory for RDBMS & lined data servers. • Responsible for Managing defects work flow & build deployment to QA Environment. • Implemented the predictive modeling on credit risks (CHAID decision trees & spam), invoicing, credits & collection modules with understanding of quote – cash cycle, API, PPNR (Gross & NET), PnL with exposure to VISA, Master & Amex cards process, ATM software ( Diebold, NCR & Wincor), Electronic Fund Transfer (EFT). • Ensured the quality deliverables from the team with the scope of EOD, BOD, SLA & SLO. • Involved in load testing & automating the test cases, and been part of CRM, FRS, functional analysis for DWH (OLAP, OLTP), Expense & billing app software. • Been part of Capacity planning, Disaster recovery, security of the project. • Provided the test, ETL, project & Quality metrics to the project steering Comitee. Env: Vision Plus,SAS, Share Point, Oracle Apps R12 EBS, Ruby, Selenium, Cucumber, LR, Tmenos (TAFC/ TAFJ). Aug 2010 – July 2011 at IBM India pvt Ltd. My Name has-been registered as Krishna Mohan E S Vamsi in IBM records Emp. No: 04805J744 Client: Ameri Bergen Corporation, U.S.A Serves Institutional health care providers & retail Pharmacies with their various range of software products & services for providing the freight, di spatch, warehouse management & logistics for DC& WH. Responsibilities and contributions: • Supply relation ship management is maintained for the governance of supplier contract life cycle, supplier performance data. • Support to the Users on day-to-day functional issues. • Worked on the demand driven supply chain planning & Management with Demantra tool (Predicting the forecast demand planning accurately). • Exposed to 21CFR part820/ part 11 regulatory, GAMP 4, 5, ISO 13485 & EU Annex1 reqts. • Working with Oracle Support for resolving critical and transactional Issues &functional documents for report customizations &been part of Retail payment system (RPASS). • Managing Vendors, Customers and sites and other information & cloud computing. • Creation of Users, menus, responsibilities as per user requirements. • Conducting the online training with strategic and tactical direction to users. Environment: XML, XSL, SQL Server 2K, ASP.NET, DB2, AS400, QTP, Loadrunner, QC, Manhattan-WMS, SAS. Page 4 of 6
  5. 5. E. S. V. Krishna Mohan Client: Shop Direct Group, UK Role: Test lead (Associate test manager), Solution Analyst Largest retail chain in UK market with various fascias, item catalogue categories (ICC).Simplify Buying is a portal with different sets of application Interfaces for Product Information Management. (PIM) Advanced supply chain planning (ASCP), Retail planning & merchandise strategy, (RPASS), warehouse management (WMS).Customer relationship management (CRM).Price information for own brands & third party brands with services &offers. Content management (CONMAN) ,Business objectives, Genesis & Inter databases (Teradata). • Involved in functional requirements and test design discussions of the project. • Involved in designing of test plan and test cases, test reports and summary. • Involved in configuring test environment setup. • Creating unlimited number of sites & Setup pricelists, shipping methods etc. • Build & test the product catalogue using oracle inventory, Value chain, (CPG-Retail-BI). • Change site look & feel by selecting different product display templates • View & Configure the Workflow notifications & operational Reports • Involved in different phases of testing like unit, system& acceptance testing. • Working on Web content Management ( WCM). • Integrating the ERP solution with middleware &storage network tools (SAN, EMC). Environnent: Oracle Apps R12 EBS (Inventory, PO), teradata, Fusion, Clarity, QC, Load runner. Feb 2009 – Aug 2010 at Volt Info systems. Client: Procure Staff Inc. Role: Associate project Manager Human resource Procurement (HRP) & CONSOL staffing & HR Management(payroll) The staffing solutions products which deals from recruitment, Job contracts, Skill mapping, vendor payment, time cards & payroll & Billing for procurement. These products are with Clientele list of Real, Pepsi, Pfizer, Aetna & many Forbes listed companies. Responsibilities and contributions: As an Associate Manager - QA, my responsibilities include: • Assign QA resources to different teams • Involved in Project Planning & prepared QA estimates, signoffs, test analysis & summary. • Involved in functional requirements and test design discussions of the project. • Designing portfolio management, measurable milestones, potential obstacles & Action-plan. • Involved in configuring the RIM & test environment setup. • Suggested and implemented best practices of testing methodologies like Software Testing Life Cycle (STLC), Automation Testing Life Cycle (ATLC), Requirements Traceability Matrix [RTM] and Change Control Board [CCB] as relevant to project. • Involved in different phases of testing like unit and system testing as part of database testing by logging defects into bug reporting tool “Task Manager”. • Been the Quality owner of the staffing solutions products (web -time, expense & cost). • Involved in scrum, Agile methodologies, Pair testing and the task estimates, • Coordinated the offshore – onsite teams for the progress & appraisal management. • Automated all the manual test cases to one click automation process with QTP & VSTS. • Prepared the testing metrics for the project and reported to the higher management. Environment: ASP.NET MVC, peoplesoft, SQL Server, Loadrunner, Winrunner. April 2005 – Feb 2009 at Tata Infotech & Tata Consultancy Services Ltd. Client: Xerox Corporation, Rochester, New York, USA. Xerox is a reputed document management company which develops software for print and print- related services apart from manufacturing Role: Test Lead & Offshore Coordinator Free Flow Test Automation: Free Flow Print Server is a customized Solaris based intuitive, easy-to-use print controller that provides flexibility, advanced workflow operability & color management for Xerox production printers. It acts as an interface to the printer& provides the user with Job and Queue Control mechanisms apart from the core print ripper. The primary responsibility is to rip the files & avoid the burden on Printer device. Page 5 of 6
  6. 6. E. S. V. Krishna Mohan Job Profile: Working as a Test Analyst, for the quality assurance of the Project Free Flow test Automation for functional expertise with accuracy in regression testing and optimizing the manual test scripts by automating it through shell, Perl scripts & DAML- the proprietary of Xerox for XML programming, through automation drivers TRAM & RIOTS; involved in Penetration testing. Responsibilities and contributions: • Involved in functional requirements and test design discussions of the project. • Involved in designing of test plan and test cases, test reports and Summary. • Involved in configuring test environment setup, Preparing test summary and analysis. • Automated the manual test scripts by the automation drivers as TRAM and RIOTS with DAML(XML) Inputs by Perl & shell scripts Logging defects into reporting tool “Remedy”. • Monitoring the configuration & QA for the project deliverables. • Provided the vulnerability analysis as required for the application. • Performance and functional testing on windows based applications. • Monitoring the different phases of System testing Environment: Ruby, Solaris, PERL, Shell -scripting, WinXP, 2k, Remedy, Subversion (SVN), QC, QTP, LR. Client: F.Hoffmann -La -Roche Ltd, (Roche Pharma) , Basel, Switzerland. Role: Test Lead & Onsite coordinator. Drug Safety system Reports: pharmaceutical company which gives service to drug regulatory authorities spread over U.K. & U.S.A. as part of its drug safety system. Reports are generated based on system organ class and the adverse events for the drug, with appropriate reporting periods specified by drug regulatory authorities, for different drugs manufactured in the company’s production department. Responsibilities and contributions: • Worked as Test specialist, for the quality assurance of the Project Roche Drug Safety Systems for which the Three consultants setup at onsite for functional expertise, development & testing (24 months at onsite) &monitoring the different testing phases. • Involved in functional requirements & configuring test environment setup; Test designing. • Suggested and implemented best practices of testing methodologies like Software Testing Life Cycle (STLC), Automation Testing Life Cycle (ATLC), Requirement Traceability Matrix [RTM] and Change Control Board [CCB] as relevant to project. Environment: SAS-8.0, Windows XP, HP UNIX, CVS, JIRA, QTP, Loadrunner, PL-SQL. Client: Merck, Sharp & Dohme (MSD), New Jersey, U.S.A. Role: Lead Systems Engineer, Configuration Team Leader. Univadis TM is information portal for physicians which is earlier called as “My Yahoo for physicians” (MY4P), where physicians can register with site with their medical practitioners number (GMC) and they can view the information about health news and they can book mark articles, and can be aware of online health resources, here all the users are availed the facility to explore the site with localization with country specific requirements. A test bench has been established at offshore for simulating user configuration environment with different configuration setups. At present, the portal has 250000 registered users across Responsibilities and contributions: • Involved in functional requirements, design discussions (test Plan & test cases) of the project. • Performance &functional testing on windows based applications with various testing tools. • Writing test reports to the above modules in Bug tracker provided by Bugzilla. • Lead the Configuration team with tool PVCS for UnivadisTM of eighteen member team. • Involved in vulnerability analysis, forensic & Security Audits (BSS7799) in the project. Environment: Windows XP, HP-UNIX, Apple Macintosh, PVCS,LDAP, Test Director. Personal Skills • Regular, Adaptable, Challenging and keeps a positive personality. • Team player, goal-oriented and a responsible Individual. .• Expert at managing multiple projects simultaneously. Personal Profile Date of Birth : 13-08-1978. Gender : Male. Nationality : Indian. Passport Number : E9213535, J3431124. Page 6 of 6
  7. 7. E. S. V. Krishna Mohan Address: Flat # 202, S.L.V. Paradise, 7th cross, Maruthi Nagar, MalleshPalya, Bangalore – 560075, India. Page 7 of 6