Tek partners managed services solutions
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Tek partners managed services solutions
- 2. Company Profile TekPartners Highlights • Founded in 2002 • 1,600+ active consultants on assignment • Over $200 million in revenue achieved in 2015 • Current forecast is approximately $300 million in revenue for 2016 • Recognized for the past 5 years as one of the fastest growing Human Capital Solutions Firms in the United States At TekPartners, we provide Human Capital Solutions to our Clients through 3 primary engagement models : Talent Delivery, Managed Services, and Outsourced Project Solutions
- 3. Branch Office Locations Consultants (by state) Headquarters Company Footprint May 2016
- 4. Talent Delivery Managed Services • Access To Our Talent Engagement Engine • Provide Qualified, Capable and Available Talent • Your Team Evaluates Resources • Deployed as Staff Augmentation or Permanent Placement • Team Comprised of Certified Consultants • Access To Our Frameworks, Methodology • Shared Delivery Risk with Client • Engagement Manager Deployed Outsourced Project Solutions Engagement Models We can assist in a number of ways to deliver solutions • Team Comprised of Certified Consultants • Access To Our Frameworks, Methodology • TekPartners Fully Owns Delivery Risk • Engagement Manager Deployed
- 5. *From initial engagement to first release is never more than 3 months Final Iteration Iteration 1 Methodology Solution Delivery Iteratively to Drive Successful Adoption *Some projects will not require iterations Iteration 2
- 6. Project Charter Creation • Purpose & Background • Cost Estimate & High Level Timeline • ROI Case • Stakeholders & Steering Committee • Client is Primary, TekPartners is Supporting Methodology Typical Managed Services Engagement (Responsibility Matrix)
- 7. Requirements • Facilitate Requirements Gathering Sessions • Author Functional and Technical Design Specifications • Break Overall Backlog into Logical Groups of User Stories • Logical Backlog Groups Split into Iterations and Prioritized • Client is Primary, TekPartners is Supporting Methodology Typical Managed Services Engagement (Responsibility Matrix)
- 8. Iterations • Planning: Roles defined, Daily Standup Schedule Created, Assignment of User Stories • Execution: Development (Back End, Middle Tier, Front End), Client Demos, QA Testing, User Acceptance Testing • Org Readiness: Documentation of System Created, Client Demos, Training • Transition: Documentation Finalized, Client Deployment • TekPartners is Primary, Client is Supporting Methodology Typical Managed Services Engagement (Responsibility Matrix)
- 9. Methodology QA Testing / User Acceptance Testing Process • Design Test Cases • Review Test Cases • Document Test Cases Plan • Build Test Data • Test Application per Plan Document • Certify Acceptable / Log Defects Execute • Log Defects, Status and Responsible Party • Resolve Defects, Send for Re-Testing Defects
- 10. Project Closure • Ensure All Requirements Have Been Met • Ensure All Defects Have Been Resolved and Closed Out • Ensure Final Documentation Has Been Delivered • Redeploy Consultants • TekPartners is Primary, Client is Supporting Methodology Typical Managed Services Engagement (Responsibility Matrix)
- 11. Primary Contact Anthony Sammartino – Vice President & Engagement Manager – Non Billable Delivery Manager Team Lead / Scrum Master for TekPartners – Dedicated to Client *Architect Team member who will create the blueprint for the solution and be hands on with database modeling, source control, component reuse and standards Developer(s) Team members who will be assigned User Stories to develop and complete *Analyst Responsible for requirements and clarification point for TekPartners Team *Quality Assurance Analyst Responsible for ensuring all applications are defect free and operate per requirements *Roles may be TekPartners consultants or Client Personnel Team Structure Managed Services
- 12. Carnival Cruise Lines selected TekPartners for the Hazardous Materials Management Project • In just over 3 short months, the Application was successfully launched. • This required planning sessions with executives to understand their vision. Many workflow and user requirements meetings. TekPartners then quickly built a solution in an Agile plan in conjunction with Carnival’s team that enabled tracking and visibility of Hazardous Materials from any device. • For the first time, executives had visibility and alerts where Hazardous materials where for its entire fleet of 26 ships across any brand once a ship makes its to port, with easy filtering and navigation. This avoided penalties and made compliance inquiries able to be addressed in minutes vs. days. Case Studies Managed Services Client Story
- 13. Office Depot – Max selected TekPartners for the Retail Scorecard Project. • Initial meetings with the retail business to understand the metrics of importance that were needed to rank the retail stores on a weekly, monthly, quarterly basis. • The TekPartners team then wrote processes to extract, transform, and load the important data into a data solution for the retail group. The data solution was then used to produce a scorecard in Tableau Software. • The project was delivered successfully in 9 months from idea to implementation. The Retail Scorecard is the single report that Office Depot – Max bases their decisions for action for all of its’ retail stores on a daily basis Case Studies Managed Services Client Story
- 14. Citrix Systems selected TekPartners for the Sales Manager Dashboard Project. • The Sales Operation team at Citrix provided a business requirements specification to TekPartners that outlined the important metrics desired for each Sales person to use to drive their business daily. • The TekPartners team embarked on a technical requirements phase to trace the important metrics back to its originating system. • Once all traceability was discovered TekPartners then began developing the Data Solution then the reporting Solution in Salesforce.com. • In just 3 short months, the Sales Manager Dashboard was delivered. The Sales Manager Dashboard (in Salesforce.com) is the single driver for all of Citrix’s 5000 Global Sales personnel to manage their pipeline on a daily basis Case Studies Managed Services Client Story
Editor's Notes
- Slide talk track: Organizations are facing the challenge of now turning to two platforms for managing their data—relational database management systems (RDBMS) for traditional data and Apache Hadoop, the most widely used open source Big Data platform for large, non-relational data. Many Brand-new tier-one appliances are expensive. Major vendors offer tier-one RDBMS appliances. However, many of these come with a high price tag, averaging millions of dollars, and in-company politics may result into long struggles to approve and implement. Further, most of these appliances are focusing on point solutions instead of general and do not include a Hadoop solution, requiring a separate, additional appliance and ecosystem. Hadoop solutions are complex. Vendors can provide a Hadoop solution to you as their own distribution of Hadoop or an appliance that comes pre-installed with Hadoop. The problem is that the Hadoop ecosystem requires significant training investment, and a major effort is needed to integrate the Hadoop ecosystem. There is a steep learning curve and ongoing operational cost when your IT department needs to re-orient themselves around HDFS, MapReduce, Hive, and Hbase, rather than T-SQL and a standard RDBMS design. The result is often increased cost at a time when IT is expected to streamline. BI tools are unfamiliar. Surveys from Gartner, The BI Survey, and Intelligent Enterprise have found abysmal BI adoption of current solutions (~8%) due to complaints of the complexity of the tools and the cost of the solution. Users want tools they already know and can consume, but no vendor can deliver on all the solutions you need at a reasonable cost or in a natively-integrated manner. Troubleshooting, support and maintenance. Keeping up with configuration changes, support and maintenance with troubleshooting is not trivial. Today’s world of data is changing rapidly, and organizations need a modern data warehouse to adapt successfully to these changes. However, companies want the smoothest path to this transformation- a path where costs, downtime, and training are minimal, and where performance and accessibility to data insights are vastly improved.