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Best Practices
for Ad Sales
at News Startups
Michele McLellan
Sept. 15, 2015
Study of ad sales
 Published in 2015 by the Tow-Knight Center
for Entrepreneurial Journalism at CUNY
 22 news sites
 Mix of local, state and national
 Mix of general news and topic niche sites
 Track record with advertising
Key findings
 Recruit ad sales professionals
 Identify advertiser targets
 Develop a rate structure
 Charge premium rates
Professional sales
Competition for sales pros is fierce
Look to readership to identify prospects
Employ a full-time rep
“Finding the right sales people as
definitely been the hardest part.”
- Kelly Gilfillan, Home Page Media Group
Compensation
 Combination of salary and commission
 Incentives and bonuses
 Adds up to a living wage
“We wanted our sales person
to have the opportunity to
make $70,000-$75,000.”
– Kim Clark, Noozhawk
Example
:
 Base pay $25,000-$30,000
 Commission 10%
 Compensation: $50,000-$80,000
 Site revenue: $500,000 - $1 million
Example
:
 Base pay 50-75% of total
 Total: $80,000 - $250,000
 Revenue: $8 - $10 million
Example
:
 Commission only
 Commission starts at 30%
 70% after monthly sales goals met
 Profit sharing program
 Revenue: $50,000 - $100,000
Qualities of a good sales rep
 Deep community knowledge
 Persistent
 Positive, can take rejection
“They need to be embedded in
the town and know everybody.”
- Peter Blasi, Riverhead Local
Targeting advertisers
 Understand businesses’ problems
 Network in business community
 Ads raise awareness
It requires “knowledge of your
local businesses, understanding
the troubles they are having or
the successes.”
- Lance Knobel, Berkeleyside
Focus on direct sales
 Premium rates
Impression-based rates (CPM) are
plummeting
 Long-term contracts
“At one point CPM’s were $10. Now
they’re a lot of times below $2.”
- Michelle Madhok, She Finds
Stick with a rate structure
 Figure out how much you need to stay
in the black.
 Create a rate structure and a rate card
 Set sales goals
 Aim for monthly contracts, sell multiple
months
Without a rate structure,
“everything is up for negotiation.”
- Kim Clark, Noozhawk
Example
:
 $200 a month for display
 $100 a month for sponsored posts
 $75 a month for event promotion
Example
:
 $4,000 per week for daily advertising
across its networks of sites and its
newsletters
 CPM pricing from $25-$60 depending on
size and placement
Example
:
 Prominent display, high-traffic
placement: $1,450 a month
 Run of site $165 - $600 a week, with
discounts for yearlong contracts
The payoff
Sites significantly increased revenue after
improving their sales operation.
Improvements included:
 Professional sales person - a full-time hire
or a business partner
 Deep connections to the business
community
 Rate structure based on actual revenue
needs
 Premium rates and direct sales
Thank you!
Ad sales study available at www.towknight.org
Info.micheleslist@gmail.com
www.micheleslist.org
www.michelemclellan.com
Questions?

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Your Path to Profits - The Game-Changing Power of a Marketing - Daniel Bussius
 

[Archived Webinar, Sept. 2015] Best Practices: Ad Sales for Community News Startups

  • 1. Best Practices for Ad Sales at News Startups Michele McLellan Sept. 15, 2015
  • 2. Study of ad sales  Published in 2015 by the Tow-Knight Center for Entrepreneurial Journalism at CUNY  22 news sites  Mix of local, state and national  Mix of general news and topic niche sites  Track record with advertising
  • 3. Key findings  Recruit ad sales professionals  Identify advertiser targets  Develop a rate structure  Charge premium rates
  • 4. Professional sales Competition for sales pros is fierce Look to readership to identify prospects Employ a full-time rep “Finding the right sales people as definitely been the hardest part.” - Kelly Gilfillan, Home Page Media Group
  • 5. Compensation  Combination of salary and commission  Incentives and bonuses  Adds up to a living wage “We wanted our sales person to have the opportunity to make $70,000-$75,000.” – Kim Clark, Noozhawk
  • 6. Example :  Base pay $25,000-$30,000  Commission 10%  Compensation: $50,000-$80,000  Site revenue: $500,000 - $1 million
  • 7. Example :  Base pay 50-75% of total  Total: $80,000 - $250,000  Revenue: $8 - $10 million
  • 8. Example :  Commission only  Commission starts at 30%  70% after monthly sales goals met  Profit sharing program  Revenue: $50,000 - $100,000
  • 9. Qualities of a good sales rep  Deep community knowledge  Persistent  Positive, can take rejection “They need to be embedded in the town and know everybody.” - Peter Blasi, Riverhead Local
  • 10. Targeting advertisers  Understand businesses’ problems  Network in business community  Ads raise awareness It requires “knowledge of your local businesses, understanding the troubles they are having or the successes.” - Lance Knobel, Berkeleyside
  • 11. Focus on direct sales  Premium rates Impression-based rates (CPM) are plummeting  Long-term contracts “At one point CPM’s were $10. Now they’re a lot of times below $2.” - Michelle Madhok, She Finds
  • 12. Stick with a rate structure  Figure out how much you need to stay in the black.  Create a rate structure and a rate card  Set sales goals  Aim for monthly contracts, sell multiple months Without a rate structure, “everything is up for negotiation.” - Kim Clark, Noozhawk
  • 13. Example :  $200 a month for display  $100 a month for sponsored posts  $75 a month for event promotion
  • 14. Example :  $4,000 per week for daily advertising across its networks of sites and its newsletters  CPM pricing from $25-$60 depending on size and placement
  • 15. Example :  Prominent display, high-traffic placement: $1,450 a month  Run of site $165 - $600 a week, with discounts for yearlong contracts
  • 16. The payoff Sites significantly increased revenue after improving their sales operation. Improvements included:  Professional sales person - a full-time hire or a business partner  Deep connections to the business community  Rate structure based on actual revenue needs  Premium rates and direct sales
  • 17. Thank you! Ad sales study available at www.towknight.org Info.micheleslist@gmail.com www.micheleslist.org www.michelemclellan.com Questions?

Editor's Notes

  1. We were looking for a mix of sites in terms of size, scope and focus. The largest was Third Door Media, which publishes Search Engine Land, a niche site about marketing. The smallest was Uptown Messenger, a neighborhood news site in New Orleans. We were looking at annual revenues of anywhere from $50,000 to nearly $10 million. The most important thing was that they had to have a track record with a dvertising.
  2. Despite variety of sites in the study, we found some consistent themes among those that were having the most success with ad sales and revenue. They had found a way to recruit professional sales reps, and we’ll talk more about this aspect because it’s very difficult and may be critical to success. They had figured out how to target their most likely advertisers, they had a rate structure. They were charging premium rates. In fact, the few sties that had been relying on impression-based advertising, were struggling because those rates are plummeting.
  3. One of the biggest challenges is finding sales people. For starters, it is very competitive. Even established companies have trouble finding good sales people. Start ups may look risky to sales people who can find work elsewhere so that’s an additional challenge. One site that ceased publication this year after six years, Davidson News in North Carolina, had trouble for years finding a full-time sales rep. when they finally hired one, it really was too late. Most of the publishers said they found their reps by putting out the word to their readers – on their sites and on social media. They found who people were already fans of the site. Most of the publishers said part-time sales reps had not worked for them, including Davidson, the one I mentioned that went under. These folks generally did not prioritize sales as they had other jobs or interests. There are exceptions, Baristanet and Potomac Local, have part-time reps. But most had at least one full-time professional for sales and larger operations like Third Door Media and Home Page Media Group have sales teams.
  4. Most of the publishers paid a combination of salary and commission and the salary was a significant chunk of the mix. They also offered bonuses when the rep exceeded goals. They designed the package so it would add up to a living wage if the sales person performed. That goes back to the idea, which is worth emphasizing, that sales need to be the primary focus of the sales rep, not a side job.
  5. Technical.ly operates four local tech sites in Philadelphia and three other cities. This is a pretty typical mix – base pay might be half to a third of the total and there’s a range of potential earnings depending on sales volumes. This model gives the sales rep a steady source of income and incentivizes sales.Technical.ly makes a significant amount of revenue from events. In 2014-15, they started gearing up their ad sales.
  6. Third Door Media has a team of 4 or 5 sales people. They keep the base pay pretty high, at least half of the total potential earnings. Note that advertising is not Third Door’s primary revenue source. They earn revenue through lead generation and events as well.
  7. Uptown Messenger is a small neighborhood site in New Orleans. The publisher, Robert Morris, doesn’t yet have a lot of revenue to work with so he decided he couldn’t pay a salary. But he recognized that his sales rep would need a living wage. So he set up a system where the commission jumps to 70% of the total sale – which is a lot – after the rep meets his monthly sales goals. ANY QUESTIONS?
  8. Being connected to the community was cited most often by publishers as a key quality of a good ad sales person. There has to be a level of trust involved when you are selling ads to a business on a relatively unknown quantity – a fledgling online news site.
  9. Also, what emerged was the sales person really needs to be able to take a consultative approach and help the business figure out how to solve a particular problem. That’s different from selling an ad and walking away. The publishers also devote time to business networking – they join the chamber of commerce, they serve on local boards. This really enhances the site’s profile and credibility in the business community and the larger community. The pitch – local news sites often selling awareness, not an immediate purchase although they do often advertise specials, etc. Niche sites, with more targeted audiences can advertise more calls to action – purchase, participate in a conference, etc.
  10. Sites simply cannot survive on impression-based rates. They are too small, they don’t have the mass audiences required. Even with a large audience, the rates are dropping A few sites in the study that rely on impressions are looking to start direct sales because the CPM rates are so low. So they are selling directly. They get higher rates that way. Generally, they are selling monthly contracts and they want advertisers to sign up for 3-6 months. Two reasons: Cuts down on need to resell the inventory every month. Gives the ad a chance to succeed. Again, the model isn’t that I am going to see your ad and buy something right away. In local communities, especially, it is more that the advertiser will be top of mind when I need a product or service they provide.
  11. Links to rate cards are in the report
  12. Watershed Post is a tiny site in the Catskills in New York. They have about 45,000 unique visitors a month. Their revenue is in the $100,000-200,000 range. They increased it after one of the co-founders began paying more attention to ad sales. But their sales were largely passive – people came to them. Last year, they began to gear up their ad sales.
  13. 1.4 million unique monthly visitors Even their CPM is premium. Some of the other sites getting CPM through networks are getting $2 or $3. That’s because they have a valuable, targeted audience to sell to advertisers.
  14. Consistent across the study. When they improved their sales practices, they saw a revenue boost. Many added the full-time sales rep. A few have a partner who focuses on the business site. Others, like Riverhead Local, had a full-time rep who is the co-founder – but they hired a coordinator to handle the follow up to his sales. In a few cases, the journalist founder focused on business and had freelancers do more of the editorial. In each case, the investment paid off in higher revenue. The other major conclusion is the need to focus as much attention on revenue development as on journalism – treat it with the same urgency as breaking news because it is so critical.