APPRECIATIVE	
  LEADERS:	
  
THE	
  SOCIAL	
  CONSTRUCTION	
  OF	
  GENERATIVE	
  
                                  CONNECTIONS	
  
                                                         	
  
              LEADERSHIP	
  THAT	
  WINS	
  THE	
  HEARTS	
  	
  
                 &	
  MINDS	
  OF	
  OUR	
  STAKEHOLDERS	
  
                           Dr.	
  Jackie	
  Stavros,	
  Mr.	
  Joep	
  C.	
  de	
  Jong,	
  
                          Dr.	
  Marjorie	
  Schiller,	
  &	
  Dr.	
  Anne	
  Kohnke	
  
                                                                      26	
  April	
  2012	
  
                                                   WAIC,	
  Ghent,	
  Belgium	
  
Our	
  Agenda	
  
•  Session	
  Overview	
  

•  An	
  AppreciaMve	
  Leader	
  Discovery	
  
	
  

•  AppreciaMve	
  Leaders:	
  GeneraMve	
  ConnecMons	
  
                   v Discovery	
  
                   v Dream	
  
	
  

•  The	
  Design	
  &	
  DesMny	
  of	
  an	
  AppreciaMve	
  Leader	
  
        	
  	
  

•  Wrap	
  Up:	
  Moving	
  Forward	
  with	
  the	
  
   AppreciaMve	
  Leaders	
  Journey	
  	
  
	
  
AppreciaMve	
  Leaders	
  in	
  the	
  Eye	
  of	
  
the	
  Beholder	
  
•  The	
  idea	
  
•  The	
  purpose	
  
•  Two	
  assump/ons	
  
       –  Everyone	
  is	
  a	
  leader	
  
       –  Leadership	
  is	
  in	
  the	
  eye	
  of	
  the	
  beholder	
  
•  Original	
  study	
  
	
  
Findings:	
  Model	
  of	
  AppreciaMve	
  
Leadership	
  
              WORLD                             PRACTICES                       VALUES
              VIEW

                                                 Challenges




                                                                   Relational
             Envision                            Encourages                     Genuine


                                    Catalyst
             Inspire                             Enables                        Credible
                                                 Coaches
             Holistic                            Inquires                       Respectful
                                                 Dialogues


      • Conceptual Frame                       • Day-to-day Behaviors • Embedded Values and
                                                                      Beliefs
      • Operating Philosophy                   • What people do
                                               • Personal Awareness
Source: Appreciative Leaders in The Eye of the Beholder (2001) by Marge Schiller, Bea Mah
Holland, and Deanne Riley, Publisher: Taos Institute, p. 159
AppreciaMve	
  Leaders	
  in	
  the	
  Eyes	
  
of	
  the	
  Beholder	
  
Preface	
  by	
  Kenneth	
  Gergen	
  
Foreword	
  by	
  David	
  Cooperrider	
  
Chapter	
  1:	
  The	
  Road	
  to	
  AppreciaMve	
  Leadership	
  
Chapter	
  2:	
  Taking	
  Care	
  of	
  Business	
  
Chapter	
  3:	
  SupporMng	
  Wellness	
  
Chapter	
  4:	
  Serving	
  the	
  Community	
  
Chapter	
  5:	
  ReflecMons	
  of	
  a	
  Life	
  Time	
  
Chapter	
  6:	
  The	
  Method,	
  The	
  Model	
  and	
  Making	
  Meaning	
  
	
  
Faithful	
  QuesMons	
  

•  What	
  is	
  your	
  best	
  story	
  on	
  leadership,	
  
   leadership	
  that	
  you	
  really	
  appreciated?	
  

•  What	
  do	
  you	
  see	
  as	
  the	
  values	
  and	
  acMons	
  
   (behavior)	
  leading	
  to	
  the	
  posiMve	
  core	
  of	
  
   leadership?	
  
	
  
A	
  Leader’s	
  Value	
  Chain	
  
Data   Information    Knowledge       Wisdom              Spirituality




                                                    Visionary            L
                             Strategist                                  e
                                                                         a
        Operator                                                         d
                                                                         e
         Manager: skills & competencies (‘hard & soft’)                  r
A	
  Leader’s	
  Value	
  Chain	
  
Data    Information      Knowledge          Wisdom          Spirituality

                                                                           L
                                                     Visionary
                                                     Visionary             e
                               Strategist                                  a
                                                                           d
        Operator                                                           e
                                                                           r
           Manager: skills & competencies (‘hard & soft’)


                            personal
Brain / discussion              Heart / dialogue            Soul / silence
                           economical
Single Bottom line           Triple Bottom line             Holistic
A	
  Leader’s	
  Value	
  Chain	
  
Data    Information     Knowledge         Wisdom            Wholeness
                                                                          L
                                                        Visionary         e
                                 Strategist                               a
                                                                          d
          Operator                                                        e
                                                                          r
           Manager: skills & competencies (‘hard & soft’)

                         Geoffrey Moore

Operational                 Operational                     Operational
                            Product                         Product
                                              Customers >>>>Partners
                         Partner model
       Connect              Connect & Share            Connect,
                                                       Share &
                                                       (Co-)Create
A	
  Leader’s	
  TransformaMon	
  
From:	
  
•  Knowledge	
  is	
  Power	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  (The	
  expert)	
  
	
  
 To:	
  
        •  Shared	
  Knowledge	
  will	
  be	
  the	
  
           CompeMMve	
  Edge	
  and	
  create	
  
                        Strength	
  
                (The	
  community)	
  
	
  
Our	
  External	
  &	
  Internal	
  Clock	
  
                  External clock
  +



Speed of
Change

                                            time


  -
                   Internal clock
feminine


              The	
  external	
  clock	
  
                                   economical self

   +       Single Bottom line       Triple Bottom line       Holistic


                         justice

Speed of   Data    Information     Knowledge        Wisdom      Wholeness
Change
                                                         Balance
                                                                     time

                                     personal
    -
           Head / discussion       Heart / dialog            Soul / silence


             The internal clock
Boomerang	
  Thoughts	
  and	
  Dialogue	
  
	
  




       It is easy at times to be influenced by negative thinking since much of our
              conditioning In life and wiring of our brains lends itself to that.

     Although it seems harder at times, our greatest power to create a fulfilling life
lies in our ability to choose our thoughts and dialogue in any given moment to possibly
              design the next moment by positive thoughts and dialogues.	
  

 Our thoughts and dialogue are like a boomerang and will return to us sooner or later
 with astounding accuracy. It is therefore decidedly wise to think the kind of thoughts
      and have the kind of dialogue that support the kind of life we want to live!	
  
                                           	
  
                                           	
  
 SOAR	
  	
  
                                                       	
  
  SOAR	
  is	
  a	
  strategy	
  framework	
  with	
  a	
  dialogical	
  approach	
  that	
  
  focuses	
  on	
  strengths,	
  opportuniMes,	
  aspiraMons,	
  and	
  results.	
  
                                              	
  
  SOAR	
  seeks	
  to	
  understand	
  and	
  improve	
  the	
  whole	
  system	
  by	
  
         including	
  the	
  voices	
  of	
  the	
  relevant	
  stakeholders.	
  	
  
                                                       	
  
                                                       	
  



 Stavros, Jacqueline and Hinrichs, Gina (2009). The Thin Book of SOAR: Building Strengths-Based Strategy. Bend, OR:
                                                 www.thinbook.com.
The	
  Discovery	
  
One-­‐on-­‐one	
  Dialogue	
  

•  Find	
  an	
  interview	
  partner	
  
•  10	
  Minutes	
  each	
  
•  Quick	
  debrief	
  
How	
  Do	
  AppreciaMve	
  Leaders	
  
SOAR?	
  
§  Please	
  describe	
  an	
  appreciaMve	
  leader	
  in	
  your	
  life.	
  

§  What	
  are	
  the	
  core	
  values	
  of	
  this	
  leader?	
  

§  What	
  are	
  the	
  strengths	
  of	
  this	
  leader?	
  

§  How	
  does	
  this	
  leader	
  tap	
  into	
  the	
  aspiraMons	
  of	
  those	
  he/she	
  leads	
  
    to	
  provide	
  a	
  sense	
  of	
  hope,	
  direcMon,	
  and	
  purpose	
  (opportuniMes)	
  
    to	
  make	
  a	
  posiMve	
  contribuMon	
  (results)?	
  

•  How	
  does	
  this	
  appreciaMve	
  leader	
  generate	
  conversaMons	
  that	
  lead	
  
   to	
  new	
  visions	
  and	
  innovaMons	
  that	
  are	
  good	
  for	
  all	
  stakeholders	
  
   (external	
  and	
  internal)?	
  
The	
  Dream	
  
(Conversa/ons	
  in	
  Small	
  Groups)	
  
The	
  Dream	
  
(Conversa/ons	
  in	
  Small	
  Groups)	
  


•  Join	
  in	
  Groups	
  of	
  4-­‐6	
  
•  5	
  Minutes	
  per	
  quesMon	
  
•  Quick	
  debrief	
  
DREAM:	
  Shape,	
  Lead,	
  and	
  Create	
  
RelaMonships	
  
o  How	
  are	
  appreciaMve	
  leaders	
  shaped	
  from	
  their	
  
   environments	
  (socially,	
  technologically,	
  
   poliMcally,	
  etc.)?	
  
o  What	
  are	
  the	
  capabiliMes	
  that	
  appreciaMve	
  
   leaders	
  have	
  to	
  lead	
  posiMve	
  change	
  from	
  an	
  
   individual,	
  organizaMonal,	
  and/or	
  global	
  
   perspecMve?	
  
o  How	
  do	
  appreciaMve	
  leaders	
  create	
  
   relaMonships	
  that	
  are	
  truly	
  generaMve?	
  
Thoughts	
  for	
  the	
  AppreciaMve	
  
Leader	
  of	
  the	
  21st	
  Century	
  
•  PracMce	
  of	
  Presence	
  
      –  Presence	
  requires	
  an	
  open-­‐minded	
  percepMon	
  of	
  what-­‐is	
  
•  PracMce	
  of	
  Interconnectedness	
  
      –  Leaders	
  are	
  profoundly	
  connected	
  to	
  the	
  bigger	
  whole:	
  the	
  community,	
  the	
  world	
  
•  PracMce	
  of	
  Humility	
  
      –  Leaders	
  know	
  they	
  don’t	
  know	
  
•  PracMce	
  of	
  Discipline	
  
      –  Discipline	
  concerns	
  taking	
  seriously	
  what	
  is	
  really	
  important	
  for	
  you	
  in	
  life,	
  and	
  go	
  
         for	
  it	
  
•  PracMce	
  of	
  Courage	
  
      –  Courage	
  meaning	
  applying	
  a	
  combinaMon	
  of	
  the	
  above	
  and	
  to	
  connect,	
  share	
  and	
  co-­‐
         create	
  
•  PracMce	
  of	
  Integrity	
  
      –  The	
  endless	
  search	
  of	
  who	
  you	
  really	
  are	
  and	
  how	
  to	
  serve	
  those	
  entrusted	
  to	
  you	
  
•  PracMce	
  of	
  AppreciaMon	
  
      –  Appreciated	
  what	
  is	
  contributed	
  by	
  others	
  and	
  regard	
  it	
  as	
  part	
  of	
  the	
  meaning	
  
         making	
  
•  PracMce	
  of	
  ReflecMon	
  
      –  ReflecMon	
  on	
  what	
  comes	
  on	
  our	
  path;	
  What	
  have	
  I	
  learned	
  today?	
  What	
  was	
  the	
  
         gig	
  today?	
  
      	
  
      Source:	
  For	
  the	
  first	
  4	
  pracMces	
  PosiMve	
  Leadership	
  Leading	
  and	
  Learning	
  through	
  Essence	
  by	
  Dr	
  R.	
  van	
  den	
  Nieuwenhof	
  &	
  Dr	
  S.	
  de	
  Weerdt.	
  The	
  last	
  4	
  pracMces	
  have	
  been	
  
               formulated	
  by	
  Joep	
  C.	
  de	
  Jong,	
  based	
  on	
  his	
  work	
  around	
  AppreciaMve	
  Leadership	
  
Wrap	
  Up	
  

•  Where	
  we	
  are	
  with	
  the	
  next	
  study
   —10	
  years	
  later	
  
•  Sign	
  up	
  to	
  be	
  interviewed	
  
   [interview	
  protocol]	
  
•  Conduct	
  an	
  interview	
  and	
  submit	
  
   to	
  us	
  
THANK	
  YOU!	
  
FOR	
  FOLLOW	
  UP	
  QUESTIONS	
  OR	
  INFORMATION	
  CONTACT	
  US	
  AT:	
  
Joep	
  de	
  Jong;	
  joep.dejong@h-­‐l.nl	
  	
  
Anne	
  Kohnke:	
  akohnke@ltu.edu	
  
Marge	
  Schiller:	
  margeschiller@yahoo.com	
  
Jacqueline	
  (Jackie)	
  Stavros:	
  jstavros@ltu.edu	
  or	
  jstavros@comcast.net	
  
	
  

	
  

Appreciative Leaders (Anne Kohnke)

  • 1.
      APPRECIATIVE  LEADERS:   THE  SOCIAL  CONSTRUCTION  OF  GENERATIVE   CONNECTIONS     LEADERSHIP  THAT  WINS  THE  HEARTS     &  MINDS  OF  OUR  STAKEHOLDERS   Dr.  Jackie  Stavros,  Mr.  Joep  C.  de  Jong,   Dr.  Marjorie  Schiller,  &  Dr.  Anne  Kohnke   26  April  2012   WAIC,  Ghent,  Belgium  
  • 2.
    Our  Agenda   • Session  Overview   •  An  AppreciaMve  Leader  Discovery     •  AppreciaMve  Leaders:  GeneraMve  ConnecMons   v Discovery   v Dream     •  The  Design  &  DesMny  of  an  AppreciaMve  Leader       •  Wrap  Up:  Moving  Forward  with  the   AppreciaMve  Leaders  Journey      
  • 3.
    AppreciaMve  Leaders  in  the  Eye  of   the  Beholder   •  The  idea   •  The  purpose   •  Two  assump/ons   –  Everyone  is  a  leader   –  Leadership  is  in  the  eye  of  the  beholder   •  Original  study    
  • 4.
    Findings:  Model  of  AppreciaMve   Leadership   WORLD PRACTICES VALUES VIEW Challenges Relational Envision Encourages Genuine Catalyst Inspire Enables Credible Coaches Holistic Inquires Respectful Dialogues • Conceptual Frame • Day-to-day Behaviors • Embedded Values and Beliefs • Operating Philosophy • What people do • Personal Awareness Source: Appreciative Leaders in The Eye of the Beholder (2001) by Marge Schiller, Bea Mah Holland, and Deanne Riley, Publisher: Taos Institute, p. 159
  • 5.
    AppreciaMve  Leaders  in  the  Eyes   of  the  Beholder   Preface  by  Kenneth  Gergen   Foreword  by  David  Cooperrider   Chapter  1:  The  Road  to  AppreciaMve  Leadership   Chapter  2:  Taking  Care  of  Business   Chapter  3:  SupporMng  Wellness   Chapter  4:  Serving  the  Community   Chapter  5:  ReflecMons  of  a  Life  Time   Chapter  6:  The  Method,  The  Model  and  Making  Meaning    
  • 6.
    Faithful  QuesMons   • What  is  your  best  story  on  leadership,   leadership  that  you  really  appreciated?   •  What  do  you  see  as  the  values  and  acMons   (behavior)  leading  to  the  posiMve  core  of   leadership?    
  • 7.
    A  Leader’s  Value  Chain   Data Information Knowledge Wisdom Spirituality Visionary L Strategist e a Operator d e Manager: skills & competencies (‘hard & soft’) r
  • 8.
    A  Leader’s  Value  Chain   Data Information Knowledge Wisdom Spirituality L Visionary Visionary e Strategist a d Operator e r Manager: skills & competencies (‘hard & soft’) personal Brain / discussion Heart / dialogue Soul / silence economical Single Bottom line Triple Bottom line Holistic
  • 9.
    A  Leader’s  Value  Chain   Data Information Knowledge Wisdom Wholeness L Visionary e Strategist a d Operator e r Manager: skills & competencies (‘hard & soft’) Geoffrey Moore Operational Operational Operational Product Product Customers >>>>Partners Partner model Connect Connect & Share Connect, Share & (Co-)Create
  • 10.
    A  Leader’s  TransformaMon   From:   •  Knowledge  is  Power                                        (The  expert)    
  • 11.
     To:   •  Shared  Knowledge  will  be  the   CompeMMve  Edge  and  create   Strength   (The  community)    
  • 12.
    Our  External  &  Internal  Clock   External clock + Speed of Change time - Internal clock
  • 13.
    feminine The  external  clock   economical self + Single Bottom line Triple Bottom line Holistic justice Speed of Data Information Knowledge Wisdom Wholeness Change Balance time personal - Head / discussion Heart / dialog Soul / silence The internal clock
  • 14.
    Boomerang  Thoughts  and  Dialogue     It is easy at times to be influenced by negative thinking since much of our conditioning In life and wiring of our brains lends itself to that. Although it seems harder at times, our greatest power to create a fulfilling life lies in our ability to choose our thoughts and dialogue in any given moment to possibly design the next moment by positive thoughts and dialogues.   Our thoughts and dialogue are like a boomerang and will return to us sooner or later with astounding accuracy. It is therefore decidedly wise to think the kind of thoughts and have the kind of dialogue that support the kind of life we want to live!      
  • 15.
     SOAR       SOAR  is  a  strategy  framework  with  a  dialogical  approach  that   focuses  on  strengths,  opportuniMes,  aspiraMons,  and  results.     SOAR  seeks  to  understand  and  improve  the  whole  system  by   including  the  voices  of  the  relevant  stakeholders.         Stavros, Jacqueline and Hinrichs, Gina (2009). The Thin Book of SOAR: Building Strengths-Based Strategy. Bend, OR: www.thinbook.com.
  • 16.
    The  Discovery   One-­‐on-­‐one  Dialogue   •  Find  an  interview  partner   •  10  Minutes  each   •  Quick  debrief  
  • 17.
    How  Do  AppreciaMve  Leaders   SOAR?   §  Please  describe  an  appreciaMve  leader  in  your  life.   §  What  are  the  core  values  of  this  leader?   §  What  are  the  strengths  of  this  leader?   §  How  does  this  leader  tap  into  the  aspiraMons  of  those  he/she  leads   to  provide  a  sense  of  hope,  direcMon,  and  purpose  (opportuniMes)   to  make  a  posiMve  contribuMon  (results)?   •  How  does  this  appreciaMve  leader  generate  conversaMons  that  lead   to  new  visions  and  innovaMons  that  are  good  for  all  stakeholders   (external  and  internal)?  
  • 18.
    The  Dream   (Conversa/ons  in  Small  Groups)  
  • 19.
    The  Dream   (Conversa/ons  in  Small  Groups)   •  Join  in  Groups  of  4-­‐6   •  5  Minutes  per  quesMon   •  Quick  debrief  
  • 20.
    DREAM:  Shape,  Lead,  and  Create   RelaMonships   o  How  are  appreciaMve  leaders  shaped  from  their   environments  (socially,  technologically,   poliMcally,  etc.)?   o  What  are  the  capabiliMes  that  appreciaMve   leaders  have  to  lead  posiMve  change  from  an   individual,  organizaMonal,  and/or  global   perspecMve?   o  How  do  appreciaMve  leaders  create   relaMonships  that  are  truly  generaMve?  
  • 21.
    Thoughts  for  the  AppreciaMve   Leader  of  the  21st  Century   •  PracMce  of  Presence   –  Presence  requires  an  open-­‐minded  percepMon  of  what-­‐is   •  PracMce  of  Interconnectedness   –  Leaders  are  profoundly  connected  to  the  bigger  whole:  the  community,  the  world   •  PracMce  of  Humility   –  Leaders  know  they  don’t  know   •  PracMce  of  Discipline   –  Discipline  concerns  taking  seriously  what  is  really  important  for  you  in  life,  and  go   for  it   •  PracMce  of  Courage   –  Courage  meaning  applying  a  combinaMon  of  the  above  and  to  connect,  share  and  co-­‐ create   •  PracMce  of  Integrity   –  The  endless  search  of  who  you  really  are  and  how  to  serve  those  entrusted  to  you   •  PracMce  of  AppreciaMon   –  Appreciated  what  is  contributed  by  others  and  regard  it  as  part  of  the  meaning   making   •  PracMce  of  ReflecMon   –  ReflecMon  on  what  comes  on  our  path;  What  have  I  learned  today?  What  was  the   gig  today?     Source:  For  the  first  4  pracMces  PosiMve  Leadership  Leading  and  Learning  through  Essence  by  Dr  R.  van  den  Nieuwenhof  &  Dr  S.  de  Weerdt.  The  last  4  pracMces  have  been   formulated  by  Joep  C.  de  Jong,  based  on  his  work  around  AppreciaMve  Leadership  
  • 22.
    Wrap  Up   • Where  we  are  with  the  next  study —10  years  later   •  Sign  up  to  be  interviewed   [interview  protocol]   •  Conduct  an  interview  and  submit   to  us  
  • 23.
    THANK  YOU!   FOR  FOLLOW  UP  QUESTIONS  OR  INFORMATION  CONTACT  US  AT:   Joep  de  Jong;  joep.dejong@h-­‐l.nl     Anne  Kohnke:  akohnke@ltu.edu   Marge  Schiller:  margeschiller@yahoo.com   Jacqueline  (Jackie)  Stavros:  jstavros@ltu.edu  or  jstavros@comcast.net