Loom Systems (LS) brought together expertise in two core domains - the domain of Root-Cause Analysis and the domain of Artificial Intelligence. Combining the two made it possible to build a revolutionary technology that compensates for, and complements, human shortcomings and cognitive biases when practicing root-cause analysis in the complexity of digital environments. This proven methodology unlocks the ability to predict and prevent issues from breaking out; And to continuously improve your operations, development, and digital business. In the session we discussed the following: How AI can compensate for human cognitive biases when investigating a fault Automation - How AI and Machine-Learning can replace humans in a big chunk of the repetitive, well-defined but tedious tasks - humans are better at context-rich tasks, as opposed to machines which excel at tasks which require attention to detail, being fast, or excellent memory How both can be accomplished with the current staff in your business