Innovative Software is a technology service provider established in 1993 that aims to enhance business performance through optimizing technology use, increasing productivity, and providing a highly skilled team. They have a reputation for excellent customer service and recommend solutions best for each customer's needs. Their Technology Advantage Program is designed to align with business goals, optimize productivity, increase security, and reduce costs through comprehensive support and keeping worries away. Current long-term customers praise Innovative Software's ability to take IT support to a new level and solve most problems immediately.

1. The Technology Advantage with
Innovative Software
Presented by Amy Lenz

2. Who is Innovative Software?
A Technology Service Provider
Enhancing business performance
Optimizing y
p g your use of technology
gy
Increasing your productivity
Providing a highly skilled team
Emphasizing responsiveness
Keeping your costs down.
We have a reputation for taking excellent care of our customers.
Our customers trust us to recommend the solution that is best for them.

3. History of Innovative Software
Established in 1993 by Amy Lenz
Located i B ttl C k at th Hi t i S lli
L t d in Battle Creek t the Historic Sullivan D i B
Dairy Barn.
Began by providing network support and programming
for Post Cereals
Cereals.
Remained focused in these areas but have increased the
breadth and depth of services we offer
offer.
Increasing number of customers through personal referrals

4. Advantages to Working with ISS
Proven Track
Record Work to Reduce
Your Costs
Improve We Take
Operations responsibility

5. According to Our Customers
“Innovative S ft
“I ti Software h t k our IT support to a new level.” J ff
has taken tt l l ” Jeff
Roller, Battle Creek Chamber of Commerce
“The support that Innovative Software provides is priceless” Tom
The priceless
Beaver, GLMI
“We used to wait days for suppo t, now most p ob e s a e so ed
e at o support, o ost problems are solved
immediately through remote support. I can’t say enough good
about ISS” Jim Gasaway, Gasaway Investments
“ISS knows what they are doing. They are on the forefront of
technology. I usually ask for some things that most people are
not doing and they always come back with a proposal.” Steve
Kelly, Kraft Foods

6. Today’s Business Challenges
Executive Demands
Make better decisions …faster
In
ncrease Re
Do more work …with smaller teams
Reduc Costs
Ensure compliance
ce
Drive more value from partnerships
evenues
Increase customer satisfaction
Collaborate across organizational boundaries
Business Cli t
B i Climate
• Increased Opportunities
• Fewer workers
• Competitive pressures
• Dependence on Technology
Increase Security

7. Technology Advantage Program
Designed to
Align with your Reduce
R d
business goals Downtime
Optimize Comprehensive
Productivity Support
Increase Take your
Security Worries away
Reduce costs Anticipate future
needs

8. The Program in a Nutshell
You get total network care through
a single provider
A Flat Rate Fee system keeps costs
predictable
You have an entire IT department at your
fingertips

9. Services:
• Monitoring & Alerting • Security Reviews
• Unlimited Remote Support • Daily Backup Verifications
• Server testing, tuning & Optimization • Monthly Backup testing
• Workstation Installation & Maintenance • Firewall Management
• Workstation Inventory • Antivirus and Antispyware Audits
• W k t ti Purchase Planning
Workstation P h Pl i • V d M
Vendor Management
t

10. More Services:
• Disaster Recovery Planning • Software License Management
• General Technology Planning • Network Diagramming
• Detailed Trouble Tickets • Annual Review
• Modification Logs • Financial Analysis
• Detailed Network Documentation • Policy Development

11. Vendors & Technologies:
• Microsoft • Server Virtualization
• Citrix • SharePoint Customization
• Symantec • Web based programming
• Trend Micro • Database management
• HP, Dell, IBM • Server Hosting

12. Current Customers
Kraft Foods, 15 years Eaton, 12 years
Elzinga Voelkers, 12 years
Voelkers, Gerber Foods, 10 years
Battle Creek Math & Science, 10 years
Science Barker Manufacturing 8 years
Manufacturing,
GHS Strings, 7 years Jessup Group Accounting, 7 years
Crooks Plumbing, 7 years Stetler Vanderveer Realtors, 7 years
Franklin Iron & Metal, 6 years
, y Union Pump, 6 years
p, y
Burnham Brook, 6 years Battle Creek Unlimited, 5 years
Mumford Schubel law offices, 5 years Advanced Gynecology 4 years
Lifespan, 4 years Hoffman Brothers, 4 years
Dayone Family Health, 2 years Behnke Logistics, 2 years
These are steady customers who trust our services

13. Why ISS?
Flat Rate
Fee
100 %
Proven Highly Skilled Stable Quick
Customer
Results Team Company Response
Satisfaction
Proactive

14. Next Steps
Free Network Assessment
Recommendations based on your situation