Copy of my recent presentation on the future of application managed services. Considers shifts in customer demand, vendor challenges and vendor strategies.Link has also been sent by email to attendees. Tom

1. Application Managed Services
In the Era of the Cloud
Tom Hayes
October 2013
tom.hayes@THayesOnline.com
THayesOnline.com all rights reserved

2. Winds of Change:
New Customers,
Expectations and
Perceptions of Value

3. Shift: Customer & Behaviour

4. Shift - Customer Technology Models
Access
Devices
Services
Customer
Assets
Access Devices
Services
Customer
Assets

5. Shift - Customer Expectations

6. Vendor Challenges
Vendor Strategies

7. Challenge: Business Model Consistency

8. Challenge: Legacy Delivery &
Technology

9. Challenge: IP, Licensing & Partners

10. Strategy: Sweet & Sticky Solutions

11. Strategy: Solution Replication

12. Strategy: Velocity and Volume

13. Opportunity: To Boldly Go …
It’s Managed Services Jim.
But not as we know it!

14. “The most powerful natural species
are those that
adapt to environmental change
without losing their
fundamental identity
which gives them their
competitive advantage.”
Charles Darwin

15. Q&A
Tom Hayes
October 2013
tom.hayes@THayesOnline.com
THayesOnline.com all rights reserved