apidays LIVE Paris 2021 - What does the future of communication APIs look like? by Valériane Venance & Alexandra Szynkarski, Twilio

© 2021 TWILIO INC. ALL RIGHTS RESERVED
What does the future
of communication
APIs look like?
A talk by Twilio

Alexandra Szynkarski
Senior Product Marketing Manager
Twilio
Valériane Venance
Developer Evangelist
Twilio

Twilio the Customer
Engagement
Platform
Powered by APIs

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Twilio Messaging
One platform for the next decade of
business messaging: Trust, Quality &
Choice

Start live conversations with customers who are
searching for your business on Google
● Additional channel available through Twilio
● Easy development with the Twilio’s
Conversation API
● Multi-channel orchestration of all
Messaging channels, now including
Google Business Messages
Google Business Messages
PILOT

Create consistent, cross-channel experiences,
avoiding individual coding
● Use preconﬁgured content to send rich
content messages using a uniﬁed
framework
● WhatsApp, Facebook, Google Business
Messages
● Save development time by submitting
your code only once
Content API
PILOT

Twilio Live
Create live, interactive experiences for
millions of online users

© 2020 TWILIO INC. ALL RIGHTS RESERVED.
People are looking for
interactive online experiences
Quality
Quantity
Reliability of scalable Internet connection
Unanticipated number of participants and live
interactions
Eﬀort
Time and resources to put into place the right solution

Engage your audience with immersive audio and
video live streaming experiences at internet
scale.
● Leverage Twilio Live APIs & SDKs to
embed interactive live streaming
experiences
● Access to documentation and quick
deploy apps
Twilio Live
GA

Twilio Flex
A fully programmable contact center,
born in the cloud

Flex One
BETA
Enhanced API to easily add communication
channels to Twilio Flex
● Use one API to easily add communication
channels
● SMS, WhatsApp, Chat, Google
Business Messages (new!) and Email
(new!)

An updated, modern and easy-to-read interface
that supports omnichannel conversations for
customer relationship and support teams.
● Simplicity
● Omnichannel experiences
● Rich interface
● Improved accessibility
Enhanced User Interface

Questions ?
Round Table How APIs are changing the game in the Contact Center
Ecosystem Today 11h30 (UTC +1)
Meet us at the Twilio Booth
twilio.com
Thank you !

Pour plus d’information, contactez-nous !
https://ahoy.twilio.com/fr-twilio-brand
Merci !
Thibaut
Champey
tchampey@twilio.com
Alexandra
Szynkarski
aszynkarski@twilio.com

Google Business
Messages
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This presentation and the accompanying oral presentation contain forward-looking statements. All
statements other than statements of historical fact contained in this presentation, including
statements as to future results of operations and financial position, planned products and services,
business strategy and plans, objectives of management for future operations of Twilio Inc. and its
subsidiaries (“Twilio” or the “Company”), market size and growth opportunities, competitive
position and technological and market trends, are forward-looking statements. In some cases,
you can identify forward-looking statements by terms such as “expect,” “plan,” “anticipate,”
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terms or other similar words. Twilio has based these forward-looking statements largely on its
current expectations and assumptions and on information available as of the date of this
presentation. The Company assumes no obligation to update any forward-looking statements after
the date of this presentation, except as required by law.
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factors that may cause actual results or outcomes to be materially different from any future results
or outcomes expressed or implied by the forward-looking statements. These risks, uncertainties,
assumptions and other factors include, but are not limited to, those related to the Company’s
business and financial performance, the Company’s ability to attract and retain customers, the
Company’s ability to develop new products and services and enhance existing products and
services, the Company’s ability to respond rapidly to emerging technology trends and adapt to
adverse changes in general economic or market conditions, the Company’s ability to comply with
modified or new industry standards, laws and regulations applying to its business, the Company’s
ability to execute on its business strategy, the Company’s ability to compete effectively and the
Company’s ability to manage growth. Moreover, the Company operates in a very competitive and
rapidly changing environment, and new risks may emerge from time to time. It is not possible for
the Company to predict all risks, nor can the Company assess the impact of all factors on its
business or the extent to which any factor, or combination of factors, may cause actual results or
outcomes to differ materially from those contained in any forward-looking statements the
Company may make.
This presentation also contains estimates and other statistical data made by independent parties
and by the Company relating to market size and growth and other industry data. These data
involve a number of assumptions and limitations, and you are cautioned not to give undue weight
to such estimates. The Company has not independently verified the statistical and other industry
data generated by independent parties and contained in this presentation and, accordingly, it
cannot guarantee their accuracy or completeness. In addition, projections, assumptions and
estimates of its future performance and the future performance of the markets in which the
Company competes are necessarily subject to a high degree of uncertainty and risk due to a
variety of factors. These and other factors could cause results or outcomes to differ materially from
those expressed in the estimates made by the independent parties and by Twilio.
This presentation also includes certain non-GAAP financial measures. These non-GAAP financial
measures are in addition to, and not as a substitute for or superior to measures of financial
performance prepared in accordance with GAAP. There are a number of limitations related to the
use of these non-GAAP financial measures versus their nearest GAAP equivalents. For example,
other companies may calculate non-GAAP financial measures differently or may use other
measures to evaluate their performance, all of which could reduce the usefulness of the
Company’s non-GAAP financial measures as tools for comparison. The Company has provided a
reconciliation of those measures to the most directly comparable GAAP measures, which is
available in the appendix.
For further information with respect to Twilio, we refer you to our most recent quarterly report on
Form 10-Q filed with the SEC. In addition, we are subject to the information and reporting
requirements of the Securities Exchange Act of 1934 and, accordingly, file periodic reports,
current reports, proxy statements and other information with the SEC. The final prospectus and
these periodic reports, current reports, proxy statements and other information are available for
review at the SEC’s website at http://www.sec.gov.
Legal disclaimer

Content API
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One main challenge for this Twilio client
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December 2019
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Our customers

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[Insert company’s name] results with Twilio
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apidays LIVE Paris 2021 - What does the future of communication APIs look like? by Valériane Venance & Alexandra Szynkarski, Twilio