Customers, now more than ever, want to solve support issues on their own using websites and mobile applications. And self-service customer support translates to reduced support costs and higher customer satisfaction. Learn how Elastic Enterprise Search helps you achieve all this and more.

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Creating stellar support
experiences using search
David James
Sr. Product Marketing Manager, Enterprise Search

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This presentation and the accompanying oral presentation contain forward-looking statements, including statements
concerning plans for future offerings; the expected strength, performance or benefits of our offerings; and our future
operations and expected performance. These forward-looking statements are subject to the safe harbor provisions
under the Private Securities Litigation Reform Act of 1995. Our expectations and beliefs in light of currently
available information regarding these matters may not materialize. Actual outcomes and results may differ materially
from those contemplated by these forward-looking statements due to uncertainties, risks, and changes in
circumstances, including, but not limited to those related to: the impact of the COVID-19 pandemic on our business
and our customers and partners; our ability to continue to deliver and improve our offerings and successfully
develop new offerings, including security-related product offerings and SaaS offerings; customer acceptance and
purchase of our existing offerings and new offerings, including the expansion and adoption of our SaaS offerings;
our ability to realize value from investments in the business, including R&D investments; our ability to maintain and
expand our user and customer base; our international expansion strategy; our ability to successfully execute our
go-to-market strategy and expand in our existing markets and into new markets, and our ability to forecast customer
retention and expansion; and general market, political, economic and business conditions.
Additional risks and uncertainties that could cause actual outcomes and results to differ materially are included in
our filings with the Securities and Exchange Commission (the “SEC”), including our Annual Report on Form 10-K for
the most recent fiscal year, our quarterly report on Form 10-Q for the most recent fiscal quarter, and any
subsequent reports filed with the SEC. SEC filings are available on the Investor Relations section of Elastic’s
website at ir.elastic.co and the SEC’s website at www.sec.gov.
Any features or functions of services or products referenced in this presentation, or in any presentations, press
releases or public statements, which are not currently available or not currently available as a general availability
release, may not be delivered on time or at all. The development, release, and timing of any features or functionality
described for our products remains at our sole discretion. Customers who purchase our products and services
should make the purchase decisions based upon services and product features and functions that are currently
available.
All statements are made only as of the date of the presentation, and Elastic assumes no obligation to, and does not
currently intend to, update any forward-looking statements or statements relating to features or functions of services
or products, except as required by law.
Forward-Looking Statements

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Elastic is a search
company.

4. Everyone is a search expert.
Search is everywhere
a ride
a meal
a flight
a video
the news
Searching for:

6. Of consumers view
customer service as
the true test of how
much a company
values them.
76%
Source: Aspect Software

7. Elastic Enterprise Search Elastic SecurityElastic Observability
Kibana
Elasticsearch
Beats Logstash
3 solutions powered by 1 stack
Elastic Stack

8. A powerful set of APIs and developer tools
designed for developers building rich,
user-facing search applications.
Elastic App Search
Instantly search across all the tools you use
at work, including Dropbox, Salesforce, G
Suite, JIRA, Confluence, and more.
Elastic Workplace Search
Elastic Enterprise Search

9. TECHNOLOGY FINANCE TELCO CONSUMER HEALTHCARE PUBLIC SECTOR
AUTOMOTIVE /
TRANSPORTATION
RETAIL
Customers across various industries, segments, and geographies

11. Of consumers now
expect a brand to offer
a self-service customer
support portal.
90%
Source: Salesforce

12. Elastic Enterprise Search
Increase self-service success
Drive case deflection
Identify content gaps
Create modern customer service experiences

13. What prevents self-service and case deflection?
No performance
metrics
Inflexible UI
Scalability
“Black box”
syndrome
Data
everywhere
Cost

14. Path to achieving self-service excellence
What your CEO thinks
you do
What you actually do
NPS | CSAT | CES

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Demo

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How Elastic Enterprise Search is unique
Search metrics
Search UI
Tunable
relevance
Cloud or
self-managed
Unified Data
Resourse-based
pricing

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Flexible deployment options
Platform-agnostic approach allows customers to choose what suits their needs
Elastic CloudSelf-managed
Deploy Enterprise Search instantly on AWS, Azure, or
GCP, on a choice of 36 global regions (and growing)
Install a single, downloadable
package and you’re a “go” for launch

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Pricing

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# of connectors used
Total query volume
# of modules used
# of seats (users)
# or size of documents
Based on use case
And many others...
Entity-based pricing models
THEN
Resource-based pricing models
NOW
Our pricing is based purely on the
underlying hardware and infrastructure
resources consumed by any given
installation. It scales simply and predictably
to meet the unique needs of each individual
customer, growing and shrinking as needed.

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Start a free 14-day trial

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Download
the free
ebook

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Thank You!