Apagen Solutions Odoo Capabilities
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Apagen is ERP service providing company and providing services like Implementation, Upgradation and rollout, Support, Value Discovery workshop, integrations and so on in various business vertical like Manufacturing, Construction, Media (Radio, Newspaper and TV Channels), Healthcare and Hospital, Education, Commerce, Retail and Distribution and so on. Since 2009
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Apagen Solutions Odoo Capabilities
- 3. CORPORATE PROFILE +SOFTWARE & ERP SOLUTIONS +“INNOVATION+IS+OUR+EXCELLENCE”+
- 4. About Apagen Appearance • Apagen!Solu1ons,!head!office!is!based!out!of!Noida! • Apagen!is!a!sister!concern!of!Enventa!Group! • Track!record!of!world!class!product!&!service!!delivery!!since!incep1on!in!2009! • Interna1onal!presence!in!Malaysia,!UK,!Nigeria,!Kenya,!USA!and!UAE! • Rich!porJolio!of!alliances!with!major!industry!players! Experience • Expert!in!manufacturing!domain! • World!class!ERP!consul1ng!services!for!Auto!component!manufacturers,!oil!and!gas! drilling!companies,!Logis1c!companies,!Plas1c!processing!units,!Cement!Units,! Retail,!Export!Companies! • Having!huge!pool!of!products!for!Help!Desk,!Smart!Card,!Biometrics!Payroll!system,! Accoun1ng,!mobility,!Produc1on!automa1on!!&!Private!!Enterprise!ATM!etc.! • Rich!experience!in!offshore!delivery!through!ODCs!(Offshore!Delivery!Model)!at! Noida!and!Next!focus!is!on!West!India!.!
- 5. World wide presence CA, USA Kenya
- 6. ! Engagement with Odoo on all facets of your ERP Lifecycle needs Odoo+Services++ Helps!establish!the!maturity!and!capability!to!make!the! Odoo!applica1ons!work!for!your!organiza1on!in!best! possible!manner! Odoo+Cer9fied+AMS+Offering+ ITIL!Compliant!Support!Services! Odoo+Channel+ Helps!nurture!domain!exper1se!and!develop! ver1cal!specific!solu1ons!and!accelerators! Odoo+Educa9on++ Helps!develop!requisite!skills!for!own! teams!and!also!the!Odoo!community! Multi-faceted Odoo Programs
- 7. Few of our Clients iwitnessindia divinesolu9on!
- 8. OUR CAPABILITIES & CREDENTIALS Inves1ng!!experience!in!transforming!Business!
- 9. Expertise & Services Landscape 9 ERP!Services!Landscape! Implementa1on/!Rollouts! AMS!&!Produc1on! Support! ERP!Modular!Upgrades! IT/ERP!Advisory!! Value!Discovery! Workshop! Independent!Tes1ng/! Valida1on!Services! Our+Products++ Our+Capabality+ Core+ERP+Solu9on+ Odoo! Help+Desk++ Complete!help!desk!management!So^ware!! IVRS+Help+Desk++ Help!Desk!solu1on!integrated!with!IVRS!! Smart+Card++ Complete!Smart!card!Solu1on!,!Majorly!used!in!food! chains!! Biometrics+AWendance+system+ Figure!print!A`endance!system!! Accoun9ng+SoXware++ So^ware!for!complete!Accoun1ng!solu1on! Private++Enterprise+ATM+etc.+ Integra1on!with!Finances!and!seang!up!private!ATM!! Mobile+Execu9ve+Gladden++ Complete!Mobility!Solu1on!for!ERP!(Odoo)! Produc9on+Automa9on++ Complete!Produc1on!cycle!Automa1on!Solu1on!for! Odoo!
- 10. Apagen Innovation Centre [+Project+Management+ [+Quality+Management+System+ b Internal+Projects+ b Methodologies+ b Training+Sessions+ b Tools+and+Accelerators+ b Knowledge+Repository+ b ERP+Solu9on+Academy+ b Processes+ b Project+Experiences+ b White+Papers,+Thought+Leadership+ b Domain+Experts+ b System+Administrators+DBAs+ b Technical+Consultants+ + b IT/ERP+Advisory+ b System+Re[engineering+
- 12. ! ! !Strategic! Goals! Long!Term!Biz! Goals!! Annual!Plan/! Management!Review! Managerial!Review!!&! Planning! Execu1on!Plan/!Supervisory! Control! Opera1onal!Control! Vision!! &!! Mission! Supervisors! Line! Management! Midb!Level! Management! Top! Management! VENDOR! Planning! 3!b!5!Years! 1b3!Year! Yearly! Quarterly!! Weekly! Realb1me!b!Collabora1on! Strategy!Percola1on! Physical!Supply!Chain!! Procure ment! Sales!&! Mktg.! Fulfillment!&!OB! Logis1cs! Billing!&! Collec1on! Service!&! Dispatch! Inward! Logis1cs! Demand! Mgmt! C U S T O M E R! Execu1on! Daily! End! Users! Key/!Power! Users! Sponsors/! Stakeholders! Review!&!Analy1cal! Transac1onal! Transac1on! Processing! Budge1ng!&! Planning! Analy1cs! Performance! Management! Organiza1on! Level! Roles!in!Process! Automa1on! Time!Horizon!for!! Opera1ons! Type!of!System! Usage! Business+Transforma9on+Framework+ Approach+ +[+Enterprise!Assessment! !b!Value!Discovery! !b!Execu1on!! Execu9on+Methodology+ +[+Groundbup!! !b!Incremental/!Disrup1ve! !b!Sustenance!&!Improvement! Enablers+ +[+Solu1on!Accelerators!!!!!b!QMS!! !b!Domain!Exper1se!!!!!!!!!!!b!KM!&!CoE! !b!Program!Governance!!!!b!Test!Auto! Service+Offerings+ +[+IT!Strategy!!!!!!!!!!!!!!!!!!!!b!AMS!! !b!EA/!IS!Architec1ng!!!!!!b!BI! !b!BP!Transforma1on!!!!!!b!Tes1ng!! !b!Enterprise!Consolida1on! Business+ Objec9ves+ Concerns( System(Types( Risk+&+Compliance+ Profitability/+Revenue+ Customer+Delight+ Employee+Reten9on+ Brand+Value+ Funnel++&++Alliances! Forecast+/+Predictability+ Excep9on+/+Status+ Plan+Devia9ons+[+CAPA+ Planning+Accuracy+ Minimize+Res.+Waste+ PaWerns+&+Quality+Con+ Opera9onal+Efficiency+ Usability+ Transac9on+Accuracy+ Performance+ Resource+Availability+ Response+to+Changes+ Automa9on+ ! GRC+ Enterprise+Management+ Financial+Consolida9on++ Brand+Consistency+ Communica9on++ M+&+A++/+Valua9ons+ Funnel++&++Alliances! Planning+&+Scheduling+ Benchmark+based+ monitoring+ Pro[ac9ve+BI+ Trend+Analysis+ W/F+Collabora9on+ Transac9onal+System+ (ERP,+SCM,+CRM+etc.)+ Easily+nterfaced+ STP;+MES+ Mul9ple+Applica9on+ Channels+(Web,+Mobile)+ SelfbService! Enterprise+ Architecture+ + IS/+Applica9on+ Architecture+ Process+ Architecture+ &++ Model+ Business++Control++Model+ Front!Office! Supply!Chain!Planning! Manufacturing! Logis1cs!&!Distribu1on! Marke1ng! Support!Func1ons! Shared!Services! Sales!&!Lead!Management!! Service!&!Scheduling! Warranty!Mgmt! Contracts!&!Billing! HR+&+Payroll+ ASCP! Acceptance!&!Repor1ng! Installed!Base! Lead!Mgmt.! Quotes! Web!Store! Campaign! Mgmt.! WIP! Procurement! Quality!&!R&D! Order!Mgmt! Shipment! Warehouse! Service!Contracts! Invoicing! Scheduling!&!Dispatch! INV! Product!Life! cycle! Pricing! Lease!Contracts! Sales!Contracts! Invoicing! Partner!Mgmt.! Commissions! Incen1ve!Compensa1on! Licensing! Repor1ng! Administra1on! Claim!Entry! Claim!Approval! Legal++&+Compliance+ IT+Support+ Financials+ Showroom! Replenishment!Repair!&!Reverse!Logi.! Business!Planning! Demand!Planning! Opera1on!Planning! Admin++ Audit+ Vendor+Management+ Business!Intelligence! Financial!Intelligence! Sales!&!Mktg.!Intelligence! Service!Intelligence! ASCP!Intelligence! GL! AP! CM! Cost! AR! FA! Service!Desk! Period!End!Support! New!Ini1a1ves! Branding! Warranty!Records! Extended!Warranty! Advanced!Pricing! Release!Mgmt.! Discreet!&!Process!! MSCA! Self+Service+ PLM! Collabora9on+Tools+ Knowl edge! Mgmt.! Repor1ng! Product!and!Marke1ng!Strategy! Tele!Service! Field!Service! Depot!Repair!
- 15. Methodologies+ • PlaJorm!migra1ons!! • Exis1ng!system!to!ERP! Migra1on!! • Baan!to!any!ERP! Migra1on! • Standard!!AMS! Framework! • Managed!Basis!Services! • Independent!Tes1ng! • FRICE!Development! • Global!&!Regional! rollouts! • Value!Discovery!! • Enhancements!&! modular! implementa1ons! • ERP!Upgrades! • Greenfield! Implementa1on! • Business!–!IT!Alignment! (BITA)! • Template! implementa1ons! Groundbup!! Incremental! Disrup1ve! Sustain!&! Improve!
- 16. Additional Tools for transformation Upgrading! Products!!!!!!! Feedback! Mechanism!!! Domain! Exper1se!!!!!!!!!!!! Team!Work!! Program! Governance!! Test! Automa1on! Transi1on! Methodology! Domain! Experts!! Service!Model! Wireless! solu1ons! ! ! Onsite! offshore! Delivery! Partnership!
- 17. SERVICE & PRODUCT OFFERINGS Exper1se!in!Mo1on!
- 20. Business – IT Alignment (BITA) Designing the architecture for Technology Leverage ! Technology!Roadmap!lis1ng!set!of!milestones!which!will!yield!the! most!benefit! ! The!Incremental!Digi1za1on!Milestones!and!Technology!plan! validated!using!a!set!of!cri1cal!process!scenarios! ! Detailed!design!and!deployment!planning! System+Discovery+ Features/+Func9ons+ Detailing+ Technology+ Blueprint+ Technology+Plan+ Scenario+Valida9on+ Roadmap++Defini9on+ Program+Governance+ Future+State++ ! !Desired!state!priori1za1on!to!arrive!at!the!ideal,!achievable!end! state!!! ! Iden1fy!and!understand!complexity!of!current!landscape!of! processes!and!informa1on!flows! ! Gather!detailed!informa1on!on!data!and!func1ons!of!the!systems.!!! ! Draw!up!future!state!architecture!with!technology!op1ons!for! component!rebengineering!and!func1onal!diagrams! ! Guidelines!and!priori1za1on!criteria!for!digi1za1on!program!!! ROAD!MAP!PHASE! REALIZATION!PHASE! BLUEPRINT!PHASE!
- 21. Enterprise Assessment Approach Future design based on current realities Process!&! Technology! Model! Evolu1on! Process! Recalibra1on! Priori1za1on! Criterion! Technology! Web! Process!Complexity! Define!desired!state! model!assuming!no! process/!technology! limita1ons! Classifying!!them!as! •Commodi1zed! •Customized! •Cobcreated!! Overlaying!MustbHave,! Nice!to!Have!criterion!to! define!priority!and!ROI! in!line!with!Future! business!needs! Define!Process!Model.! Name!!poten1al! common!global!services! v/s!applica1on!specific! needs! Define!Future!STATE! Business!L0! Process!Recalibra1on! Baseline!current! processes!and!current! efficiency!(func1onality! and!cost)! Sieve!!Common! Processes!and!build! Road!Map! Overlay!desired!state! onto!current!process! map!and!arrive!at!future! process!model! Apply!priori1za1on! criterion!to!finally!define! the!extent!of!BPM! automa1on!to!be! undertaken! Technology!WEB! Inventory!the!current! applica1on!architecture! Iden1fy!repe11ve!/! redundant!apps/! services.! Overlay!the!current! onto!the!future!state!L0! Iden1fy!ideal!state! phase!and!sequence!of! the!transforma1on!! depending!on!the! complexity!criterion!and! priori1es! Draw!the!ProMo! (Incremental! Digi1za1on)!road!map!
- 22. Implementation & Rollouts Based on ASAP Methodology ! ! ! ! Recommend+right+ prac9ces+for+the+ business+through+ system+enablement+ ! ! ! ! Bootstrap+workshop+ to+facilitate+ organiza9ons+ preparedness+for+ SMEs+ ! ! ! ! + Templates+for+ accurate+&+faster+ capturing+of+ informa9on+&+ efficient+execu9on+ ! ! ! Establish+seamless+ Project+Governance+ framework+with+ con9nuous+risk+ mi9ga9on+ ! ! ! ! Provide+tools+for+easy+ data+management+ from+legacy+to+ERP+ ! ! Custom+development+to+ cater+to+business+specific+ requirements+ ! ! ! Ability+to+offer+training+ with+access+to+ERP+ academy+as+required+by+ Customer+teams+ ! ! ! ! Establishment+Of+ERP+ Internal+Competency+ Centre+(ICC)+for+Post+Live+ scenario+
- 23. Implementation Support Scenario! Tailored methodology for each scenario •+Design+ •+Build+ •+Test+ •+Deploy+ + New+Projects! Process++ Enhancements+ +Roll+Outs,++ Upgrades+ New+Process+ +Introduc9on+ •+Planning+ •+Blue+prin9ng+ •+Build+ •+Realiza9on+ •+Cutover+ •+Go+Live+ ! •+Prototype+ •+Configure+ •+Develop+ •+Test++ •+Deploy+ ! •+Prototype+ •+Validate++ ++Process+ •+Configure+ •+Test++ •+Deploy+ !
- 24. • Proven!methodology!for!Global!Rollouts:!Kernel!model!development!(onsiteboffsite!)!followed!by!roll! outs! • Reduced!Implementa1on!1me!(Record!implementa1on!in!33!days!using!our!own!SPEED!methodology)! • Capability!of!handling!simultaneous!mul1bsite!global!rollouts! • Leverage!Regional!Fulfillment!Hubs(RFH)!for! • Support!Help!Desk!–!Techbport! Clustering based on Regional considerations Time zone considerations Language considerations Variance of local statutory requirements Degree of Centralization Exception Management for site specific changes Rules for deviation from the Corporate template STP vs. local market flexibility requirements Support Structure Need to establish a robust and reliable support structure Tools team centralization vs. local development teams Infrastructure Proposed system landscape - single instance vs multiple instances System maintenance processes & teams Release management & document control Legacy Systems in operation Understanding legacy systems– establishing commonalities and differences Retire & Replace vs. Integrate decision on existing legacy systems Program Governance Global, Regional & Local Steering Committees Empowerment of local participants for decision making on process changes etc. Global Rollouts Program Definition Framework 24!
- 25. Implementation & Rollout Offering! Highlights Work!closely!with!Business!and!IT!Core!Team!at!Onsite! Ensure!Lead!Consultants!align!with!business!for!Solu1on!design! Maximize!work!from!offshore!for!Development,!Basis!and!Basic!Configura1ons! Establish!governance!and!escala1on!framework!early!during!&!work!with!well!defined! communica1on!plan! Establish!proac1ve!risk!management!and!review! Maintain!a!Knowledge!repository!for!process!and!design!in!iden1fied!tool!! Do!not!commence!without!Knowledge!transfer!to!the!team!who!will!actually!do!the!work!! Decide!the!documenta1on!storing!framework!with!version!control! Establish!procedures,!guidelines,!templates!and!Forms!before!commencing!work!!
- 28. AMS offerings by APAGEN AMS!Offering!&! processes!a`uned!to! need!of!ERP!customers! Assurance!of!ERP! mandated!and!best! prac1ces!for! maintenance!of!your! ERP!Landscape! Clear!service!defini1on! and!inbuilt!produc1vity! improvement!prac1ces! in!the!AMS!framework! Focus!on!reducing!the! call!volume!rather!than! just!improving!the! response!1me! APAGEN+ERP+ AMS+ Offering+
- 29. Production & Application Support Typical)support)structure) End+Users++ Level+1++ Support++ Level+2++ Support++ Level+3++ Support++ Applica9on++ Services+ Customer++ Service+ Business++ Process++ Services+ Support++Layer+ Business+ Layer+ "!To!ensure!that!the!applica1ons!designed!and!! !!!developed!meet!users!requirements! "!Ability!to!change!Configura1on!/So^ware!as!! !!!per!users!needs! "!To!ensure!business!con1nuity!! "!To!avoid!disrup1ons!to!business!! "!To!recover!from!disrup1ons!as!fast!as!possible!! "!To!enable/assist!end!users!to!learn!and!use!! !!!the!system,!by!direct!hand!holding! Objec9ves+
- 31. • Test!Management! • Test!strategy!&!planning! • Test!case!development!&!maintenance! • Test!design! • Test!Execu1on!(automated!&!manual)! Tes1ng! Lifecycle! Scope! • Func1onality!tes1ng! • Regression!tes1ng! • Client!support!for!UAT!setup!and!UAT! management! Func1onal! Tes1ng! Services! • Performance!tes1ng!load!&!stress! • Interna1onaliza1on! • Usability! • Interoperability!/!Compa1bility! Nonb func1onal! Tes1ng! Mi1gate!business! risk! Minimizes!business! shutdown!! Increases!solu1on! predictability!! Valida1on!across! the!breadth!and! depth!of!processes! Minimizes!1meb involvement!of! users! Reduce!tes1ng! cycles! Increase!regression! test!coverage!in!hot! pack!applica1on! Independent!Testing!! ! Applica1on)assurance)&)shortening)tes1ng)cycles)
- 33. ! ) Applica9on+Support++ • User!!&!Security!Administra1on! • OSS!Notes!Management! • Kernel!&!Support!Packs!Upgrades! • Client!Copy!&!Administra1on! • Performance!&!Output!Management!! • Batch!&!System!Monitoring!! • CCMS!! • Solu1on!Manager!! • Archival!Management!! Database+Support+ • DB!Administra1on! • DB!growth!monitoring!and!Trend!Analysis! • Archiving! • Backup!and!Restore! • System!Copy! • High!Availability!&!Disaster!!Recovery! Managed Basis Services )Complete)range)of)services)
- 36. ! ) Current+Cer9fica9ons+ • ISO!9001:!2001!(Quality!Management! System)! • ISO!27001:!2005!(Informa1on!Security!! Management!System;!Formerly!BS!7799)! Quality+Objec9ves+ • Zero!!nonbconformi1es! • Onb1me!Delivery! • Deliver!projects!and!services!within! budget! • Adherence!to!standards!&!specs! • Con1nuous!training,!development! Process+Areas+ • So^ware!Engineering!lifecycles! • Service!Delivery!Lifecycles! • Support!Func1ons! • Correc1ve!&!Preven1ve!Ac1on! • Con1nuous!Improvement! • Customer!&!Employee!Sa1sfac1on! Metrics+Focused+ • Metrics!frameworks!for!different!lifecycles! Quality+Policy+ “To!provide!services,!products!and!solu1ons! to!both!internal!and!external!customers! exceeding!agreed!benchmarks!through!total! commitment!of!all!Stakeholders.”+ Quality Management Systems Relentless)focus)on)all)aspects)of)delivery)