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Apagen Solutions Odoo Capabilities
Apagen is a Noida-based company specializing in ERP and business transformation services, with an international presence and a strong record since 2009. They offer a range of services including manufacturing domain expertise, help desk solutions, and Odoo application support. Their approach integrates enterprise assessment, value discovery, and execution methodologies to enhance organizational capabilities.
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Apagen Solutions Odoo Capabilities
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- 3. CORPORATE PROFILE +SOFTWARE &ERP SOLUTIONS +“INNOVATION+IS+OUR+EXCELLENCE”+
- 4. About Apagen Appearance • Apagen!Solu1ons,!head!office!is!based!out!of!Noida! •Apagen!is!a!sister!concern!of!Enventa!Group! • Track!record!of!world!class!product!&!service!!delivery!!since!incep1on!in!2009! • Interna1onal!presence!in!Malaysia,!UK,!Nigeria,!Kenya,!USA!and!UAE! • Rich!porJolio!of!alliances!with!major!industry!players! Experience • Expert!in!manufacturing!domain! • World!class!ERP!consul1ng!services!for!Auto!component!manufacturers,!oil!and!gas! drilling!companies,!Logis1c!companies,!Plas1c!processing!units,!Cement!Units,! Retail,!Export!Companies! • Having!huge!pool!of!products!for!Help!Desk,!Smart!Card,!Biometrics!Payroll!system,! Accoun1ng,!mobility,!Produc1on!automa1on!!&!Private!!Enterprise!ATM!etc.! • Rich!experience!in!offshore!delivery!through!ODCs!(Offshore!Delivery!Model)!at! Noida!and!Next!focus!is!on!West!India!.!
- 5. World wide presence CA,USA Kenya
- 6. ! Engagement with Odooon all facets of your ERP Lifecycle needs Odoo+Services++ Helps!establish!the!maturity!and!capability!to!make!the! Odoo!applica1ons!work!for!your!organiza1on!in!best! possible!manner! Odoo+Cer9fied+AMS+Offering+ ITIL!Compliant!Support!Services! Odoo+Channel+ Helps!nurture!domain!exper1se!and!develop! ver1cal!specific!solu1ons!and!accelerators! Odoo+Educa9on++ Helps!develop!requisite!skills!for!own! teams!and!also!the!Odoo!community! Multi-faceted Odoo Programs
- 7. Few of ourClients iwitnessindia divinesolu9on!
- 8. OUR CAPABILITIES &CREDENTIALS Inves1ng!!experience!in!transforming!Business!
- 9. Expertise & ServicesLandscape 9 ERP!Services!Landscape! Implementa1on/!Rollouts! AMS!&!Produc1on! Support! ERP!Modular!Upgrades! IT/ERP!Advisory!! Value!Discovery! Workshop! Independent!Tes1ng/! Valida1on!Services! Our+Products++ Our+Capabality+ Core+ERP+Solu9on+ Odoo! Help+Desk++ Complete!help!desk!management!So^ware!! IVRS+Help+Desk++ Help!Desk!solu1on!integrated!with!IVRS!! Smart+Card++ Complete!Smart!card!Solu1on!,!Majorly!used!in!food! chains!! Biometrics+AWendance+system+ Figure!print!A`endance!system!! Accoun9ng+SoXware++ So^ware!for!complete!Accoun1ng!solu1on! Private++Enterprise+ATM+etc.+ Integra1on!with!Finances!and!seang!up!private!ATM!! Mobile+Execu9ve+Gladden++ Complete!Mobility!Solu1on!for!ERP!(Odoo)! Produc9on+Automa9on++ Complete!Produc1on!cycle!Automa1on!Solu1on!for! Odoo!
- 10. Apagen Innovation Centre [+Project+Management+ [+Quality+Management+System+ bInternal+Projects+ b Methodologies+ b Training+Sessions+ b Tools+and+Accelerators+ b Knowledge+Repository+ b ERP+Solu9on+Academy+ b Processes+ b Project+Experiences+ b White+Papers,+Thought+Leadership+ b Domain+Experts+ b System+Administrators+DBAs+ b Technical+Consultants+ + b IT/ERP+Advisory+ b System+Re[engineering+
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- 12. ! ! !Strategic! Goals! Long!Term!Biz! Goals!! Annual!Plan/! Management!Review! Managerial!Review!!&! Planning! Execu1on!Plan/!Supervisory! Control! Opera1onal!Control! Vision!! &!! Mission! Supervisors! Line! Management! Midb!Level! Management! Top! Management! VENDOR! Planning! 3!b!5!Years! 1b3!Year! Yearly! Quarterly!! Weekly! Realb1me!b!Collabora1on! Strategy!Percola1on! Physical!Supply!Chain!! Procure ment! Sales!&! Mktg.! Fulfillment!&!OB! Logis1cs! Billing!&! Collec1on! Service!&! Dispatch! Inward! Logis1cs! Demand! Mgmt! C U S T O M E R! Execu1on! Daily! End! Users! Key/!Power! Users! Sponsors/! Stakeholders! Review!&!Analy1cal! Transac1onal! Transac1on! Processing! Budge1ng!&! Planning! Analy1cs! Performance! Management! Organiza1on! Level! Roles!in!Process! Automa1on! Time!Horizon!for!! Opera1ons! Type!of!System! Usage! Business+Transforma9on+Framework+ Approach+ +[+Enterprise!Assessment! !b!Value!Discovery! !b!Execu1on!! Execu9on+Methodology+ +[+Groundbup!! !b!Incremental/!Disrup1ve! !b!Sustenance!&!Improvement! Enablers+ +[+Solu1on!Accelerators!!!!!b!QMS!! !b!Domain!Exper1se!!!!!!!!!!!b!KM!&!CoE! !b!Program!Governance!!!!b!Test!Auto! Service+Offerings+ +[+IT!Strategy!!!!!!!!!!!!!!!!!!!!b!AMS!! !b!EA/!IS!Architec1ng!!!!!!b!BI! !b!BP!Transforma1on!!!!!!b!Tes1ng!! !b!Enterprise!Consolida1on! Business+ Objec9ves+ Concerns( System(Types( Risk+&+Compliance+ Profitability/+Revenue+ Customer+Delight+ Employee+Reten9on+ Brand+Value+ Funnel++&++Alliances! Forecast+/+Predictability+ Excep9on+/+Status+ Plan+Devia9ons+[+CAPA+ Planning+Accuracy+ Minimize+Res.+Waste+ PaWerns+&+Quality+Con+ Opera9onal+Efficiency+ Usability+ Transac9on+Accuracy+ Performance+ Resource+Availability+ Response+to+Changes+ Automa9on+ ! GRC+ Enterprise+Management+ Financial+Consolida9on++ Brand+Consistency+ Communica9on++ M+&+A++/+Valua9ons+ Funnel++&++Alliances! Planning+&+Scheduling+ Benchmark+based+ monitoring+ Pro[ac9ve+BI+ Trend+Analysis+ W/F+Collabora9on+ Transac9onal+System+ (ERP,+SCM,+CRM+etc.)+ Easily+nterfaced+ STP;+MES+ Mul9ple+Applica9on+ Channels+(Web,+Mobile)+ SelfbService! Enterprise+ Architecture+ + IS/+Applica9on+ Architecture+ Process+ Architecture+ &++ Model+ Business++Control++Model+ Front!Office! Supply!Chain!Planning! Manufacturing!Logis1cs!&!Distribu1on! Marke1ng! Support!Func1ons! Shared!Services! Sales!&!Lead!Management!! Service!&!Scheduling! Warranty!Mgmt! Contracts!&!Billing! HR+&+Payroll+ ASCP! Acceptance!&!Repor1ng! Installed!Base! Lead!Mgmt.! Quotes! Web!Store! Campaign! Mgmt.! WIP! Procurement! Quality!&!R&D! Order!Mgmt! Shipment! Warehouse! Service!Contracts! Invoicing! Scheduling!&!Dispatch! INV! Product!Life! cycle! Pricing! Lease!Contracts! Sales!Contracts! Invoicing! Partner!Mgmt.! Commissions! Incen1ve!Compensa1on! Licensing! Repor1ng! Administra1on! Claim!Entry! Claim!Approval! Legal++&+Compliance+ IT+Support+ Financials+ Showroom! Replenishment!Repair!&!Reverse!Logi.! Business!Planning! Demand!Planning! Opera1on!Planning! Admin++ Audit+ Vendor+Management+ Business!Intelligence! Financial!Intelligence! Sales!&!Mktg.!Intelligence! Service!Intelligence! ASCP!Intelligence! GL! AP! CM! Cost! AR! FA! Service!Desk! Period!End!Support! New!Ini1a1ves! Branding! Warranty!Records! Extended!Warranty! Advanced!Pricing! Release!Mgmt.! Discreet!&!Process!! MSCA! Self+Service+ PLM! Collabora9on+Tools+ Knowl edge! Mgmt.! Repor1ng! Product!and!Marke1ng!Strategy! Tele!Service! Field!Service! Depot!Repair!
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- 15. Methodologies+ • PlaJorm!migra1ons!! • Exis1ng!system!to!ERP! Migra1on!! •Baan!to!any!ERP! Migra1on! • Standard!!AMS! Framework! • Managed!Basis!Services! • Independent!Tes1ng! • FRICE!Development! • Global!&!Regional! rollouts! • Value!Discovery!! • Enhancements!&! modular! implementa1ons! • ERP!Upgrades! • Greenfield! Implementa1on! • Business!–!IT!Alignment! (BITA)! • Template! implementa1ons! Groundbup!! Incremental! Disrup1ve! Sustain!&! Improve!
- 16. Additional Tools fortransformation Upgrading! Products!!!!!!! Feedback! Mechanism!!! Domain! Exper1se!!!!!!!!!!!! Team!Work!! Program! Governance!! Test! Automa1on! Transi1on! Methodology! Domain! Experts!! Service!Model! Wireless! solu1ons! ! ! Onsite! offshore! Delivery! Partnership!
- 17. SERVICE & PRODUCTOFFERINGS Exper1se!in!Mo1on!
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- 20. Business – ITAlignment (BITA) Designing the architecture for Technology Leverage ! Technology!Roadmap!lis1ng!set!of!milestones!which!will!yield!the! most!benefit! ! The!Incremental!Digi1za1on!Milestones!and!Technology!plan! validated!using!a!set!of!cri1cal!process!scenarios! ! Detailed!design!and!deployment!planning! System+Discovery+ Features/+Func9ons+ Detailing+ Technology+ Blueprint+ Technology+Plan+ Scenario+Valida9on+ Roadmap++Defini9on+ Program+Governance+ Future+State++ ! !Desired!state!priori1za1on!to!arrive!at!the!ideal,!achievable!end! state!!! ! Iden1fy!and!understand!complexity!of!current!landscape!of! processes!and!informa1on!flows! ! Gather!detailed!informa1on!on!data!and!func1ons!of!the!systems.!!! ! Draw!up!future!state!architecture!with!technology!op1ons!for! component!rebengineering!and!func1onal!diagrams! ! Guidelines!and!priori1za1on!criteria!for!digi1za1on!program!!! ROAD!MAP!PHASE! REALIZATION!PHASE! BLUEPRINT!PHASE!
- 21. Enterprise Assessment Approach Futuredesign based on current realities Process!&! Technology! Model! Evolu1on! Process! Recalibra1on! Priori1za1on! Criterion! Technology! Web! Process!Complexity! Define!desired!state! model!assuming!no! process/!technology! limita1ons! Classifying!!them!as! •Commodi1zed! •Customized! •Cobcreated!! Overlaying!MustbHave,! Nice!to!Have!criterion!to! define!priority!and!ROI! in!line!with!Future! business!needs! Define!Process!Model.! Name!!poten1al! common!global!services! v/s!applica1on!specific! needs! Define!Future!STATE! Business!L0! Process!Recalibra1on! Baseline!current! processes!and!current! efficiency!(func1onality! and!cost)! Sieve!!Common! Processes!and!build! Road!Map! Overlay!desired!state! onto!current!process! map!and!arrive!at!future! process!model! Apply!priori1za1on! criterion!to!finally!define! the!extent!of!BPM! automa1on!to!be! undertaken! Technology!WEB! Inventory!the!current! applica1on!architecture! Iden1fy!repe11ve!/! redundant!apps/! services.! Overlay!the!current! onto!the!future!state!L0! Iden1fy!ideal!state! phase!and!sequence!of! the!transforma1on!! depending!on!the! complexity!criterion!and! priori1es! Draw!the!ProMo! (Incremental! Digi1za1on)!road!map!
- 22. Implementation & Rollouts Basedon ASAP Methodology ! ! ! ! Recommend+right+ prac9ces+for+the+ business+through+ system+enablement+ ! ! ! ! Bootstrap+workshop+ to+facilitate+ organiza9ons+ preparedness+for+ SMEs+ ! ! ! ! + Templates+for+ accurate+&+faster+ capturing+of+ informa9on+&+ efficient+execu9on+ ! ! ! Establish+seamless+ Project+Governance+ framework+with+ con9nuous+risk+ mi9ga9on+ ! ! ! ! Provide+tools+for+easy+ data+management+ from+legacy+to+ERP+ ! ! Custom+development+to+ cater+to+business+specific+ requirements+ ! ! ! Ability+to+offer+training+ with+access+to+ERP+ academy+as+required+by+ Customer+teams+ ! ! ! ! Establishment+Of+ERP+ Internal+Competency+ Centre+(ICC)+for+Post+Live+ scenario+
- 23. Implementation Support Scenario! Tailoredmethodology for each scenario •+Design+ •+Build+ •+Test+ •+Deploy+ + New+Projects! Process++ Enhancements+ +Roll+Outs,++ Upgrades+ New+Process+ +Introduc9on+ •+Planning+ •+Blue+prin9ng+ •+Build+ •+Realiza9on+ •+Cutover+ •+Go+Live+ ! •+Prototype+ •+Configure+ •+Develop+ •+Test++ •+Deploy+ ! •+Prototype+ •+Validate++ ++Process+ •+Configure+ •+Test++ •+Deploy+ !
- 24. • Proven!methodology!for!Global!Rollouts:!Kernel!model!development!(onsiteboffsite!)!followed!by!roll! outs! • Reduced!Implementa1on!1me!(Record!implementa1on!in!33!days!using!our!own!SPEED!methodology)! •Capability!of!handling!simultaneous!mul1bsite!global!rollouts! • Leverage!Regional!Fulfillment!Hubs(RFH)!for! • Support!Help!Desk!–!Techbport! Clustering based on Regional considerations Time zone considerations Language considerations Variance of local statutory requirements Degree of Centralization Exception Management for site specific changes Rules for deviation from the Corporate template STP vs. local market flexibility requirements Support Structure Need to establish a robust and reliable support structure Tools team centralization vs. local development teams Infrastructure Proposed system landscape - single instance vs multiple instances System maintenance processes & teams Release management & document control Legacy Systems in operation Understanding legacy systems– establishing commonalities and differences Retire & Replace vs. Integrate decision on existing legacy systems Program Governance Global, Regional & Local Steering Committees Empowerment of local participants for decision making on process changes etc. Global Rollouts Program Definition Framework 24!
- 25. Implementation & RolloutOffering! Highlights Work!closely!with!Business!and!IT!Core!Team!at!Onsite! Ensure!Lead!Consultants!align!with!business!for!Solu1on!design! Maximize!work!from!offshore!for!Development,!Basis!and!Basic!Configura1ons! Establish!governance!and!escala1on!framework!early!during!&!work!with!well!defined! communica1on!plan! Establish!proac1ve!risk!management!and!review! Maintain!a!Knowledge!repository!for!process!and!design!in!iden1fied!tool!! Do!not!commence!without!Knowledge!transfer!to!the!team!who!will!actually!do!the!work!! Decide!the!documenta1on!storing!framework!with!version!control! Establish!procedures,!guidelines,!templates!and!Forms!before!commencing!work!!
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- 28. AMS offerings byAPAGEN AMS!Offering!&! processes!a`uned!to! need!of!ERP!customers! Assurance!of!ERP! mandated!and!best! prac1ces!for! maintenance!of!your! ERP!Landscape! Clear!service!defini1on! and!inbuilt!produc1vity! improvement!prac1ces! in!the!AMS!framework! Focus!on!reducing!the! call!volume!rather!than! just!improving!the! response!1me! APAGEN+ERP+ AMS+ Offering+
- 29. Production & ApplicationSupport Typical)support)structure) End+Users++ Level+1++ Support++ Level+2++ Support++ Level+3++ Support++ Applica9on++ Services+ Customer++ Service+ Business++ Process++ Services+ Support++Layer+ Business+ Layer+ "!To!ensure!that!the!applica1ons!designed!and!! !!!developed!meet!users!requirements! "!Ability!to!change!Configura1on!/So^ware!as!! !!!per!users!needs! "!To!ensure!business!con1nuity!! "!To!avoid!disrup1ons!to!business!! "!To!recover!from!disrup1ons!as!fast!as!possible!! "!To!enable/assist!end!users!to!learn!and!use!! !!!the!system,!by!direct!hand!holding! Objec9ves+
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- 31. • Test!Management! • Test!strategy!&!planning! •Test!case!development!&!maintenance! • Test!design! • Test!Execu1on!(automated!&!manual)! Tes1ng! Lifecycle! Scope! • Func1onality!tes1ng! • Regression!tes1ng! • Client!support!for!UAT!setup!and!UAT! management! Func1onal! Tes1ng! Services! • Performance!tes1ng!load!&!stress! • Interna1onaliza1on! • Usability! • Interoperability!/!Compa1bility! Nonb func1onal! Tes1ng! Mi1gate!business! risk! Minimizes!business! shutdown!! Increases!solu1on! predictability!! Valida1on!across! the!breadth!and! depth!of!processes! Minimizes!1meb involvement!of! users! Reduce!tes1ng! cycles! Increase!regression! test!coverage!in!hot! pack!applica1on! Independent!Testing!! ! Applica1on)assurance)&)shortening)tes1ng)cycles)
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- 33. ! ) Applica9on+Support++ • User!!&!Security!Administra1on! • OSS!Notes!Management! •Kernel!&!Support!Packs!Upgrades! • Client!Copy!&!Administra1on! • Performance!&!Output!Management!! • Batch!&!System!Monitoring!! • CCMS!! • Solu1on!Manager!! • Archival!Management!! Database+Support+ • DB!Administra1on! • DB!growth!monitoring!and!Trend!Analysis! • Archiving! • Backup!and!Restore! • System!Copy! • High!Availability!&!Disaster!!Recovery! Managed Basis Services )Complete)range)of)services)
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- 36. ! ) Current+Cer9fica9ons+ • ISO!9001:!2001!(Quality!Management! System)! • ISO!27001:!2005!(Informa1on!Security!! Management!System;!Formerly!BS!7799)! Quality+Objec9ves+ •Zero!!nonbconformi1es! • Onb1me!Delivery! • Deliver!projects!and!services!within! budget! • Adherence!to!standards!&!specs! • Con1nuous!training,!development! Process+Areas+ • So^ware!Engineering!lifecycles! • Service!Delivery!Lifecycles! • Support!Func1ons! • Correc1ve!&!Preven1ve!Ac1on! • Con1nuous!Improvement! • Customer!&!Employee!Sa1sfac1on! Metrics+Focused+ • Metrics!frameworks!for!different!lifecycles! Quality+Policy+ “To!provide!services,!products!and!solu1ons! to!both!internal!and!external!customers! exceeding!agreed!benchmarks!through!total! commitment!of!all!Stakeholders.”+ Quality Management Systems Relentless)focus)on)all)aspects)of)delivery)
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