The document discusses the challenges facing mortgage lenders, including manual and time-consuming loan processing, increasing regulations and compliance requirements, and rising competition from online lenders. It introduces an Integrated Automation Platform (IAP) that uses artificial intelligence and machine learning to automate the entire mortgage loan process from origination to closing. The IAP offers benefits such as faster and more accurate processing, lower costs, improved compliance and risk management, and a better customer experience by transforming the loan process from weeks to days.

1. APPRAISING
YOUR MORTGAGE
LOAN PROCESS
Automating Mortgage Loan Applications
Integrated Automation helps mortgage loan providers process loans faster and with greater accuracy
and profitability. Just as important, integrated automation truly transforms the customer experience
with loan application and processing being easier and faster than ever before.
Mortgage Industry Challenges
People, Processes and Paper
Adding seasonal headcount to
manually review and process loan
paperwork, as well as the printing,
transporting and storage costs
of large volumes of paper just
for a single loan packet, makes
this process time-consuming and
prone to errors, as well as creating
additional costs.
Delivering on
Customers’ Expectations
With customers’ expectations of
having an Amazon-like experience,
they want a fast and easy loan
application process. If you can’t
provide this level of engagement,
you’ll lose business to those
who provide a quicker, simpler
application experience.
Overcoming the
“Stare and Compare” process
Manually reviewing and verifying
information takes time. Manually
keying-in data can result in errors
further along the loan application
process. In the US alone, 48
HMDA data points are required
for each loan application.
Increasing Compliance
Requirements
Similar to the banking industry, the
Dodd-Frank Wall Street reform
subjected mortgage lenders
to a litany of regulations and
compliance requirements, such as
TRID, BSA, HOPEA, RESPA and
HMDA. In addition, customer due
diligence and audits are required.
These compliance requirements
when handled manually increase
loan processing timelines and
reduce staff productivity.
Increasing Competition from
Online, Non-Bank Lenders
Online FinTechs and companies
such as Quicken Loans and
LoanDepot are creating fierce
competition for customers, which
means mortgage lenders need to
be more agile in their ability to
process applications.
Diminishing Profits
Profitability margins can be
impacted by manual processing,
which can be error-prone and
may not meet with stringent
compliance regulations.

2. Benefits of Integrated Automation
Better Customer Experience
Integrated Automation Platform
enables straight-through processing
and cuts the time from loan
origination to close dramatically, in
most cases reducing loan processing
time from weeks to days.
Lower Operating Costs
With straight-through processing of
loans, overheads are reduced as well
as the need for seasonal headcount to
stare and compare all that paperwork.
Repurposing Staff
With automation, employees
can be refocused on providing
a higher touch, “white glove”
customer experience.
Faster Loan Processing
Automating loan processes means
only exception handling is required
by employees, accelerating the loan
process to become more efficient.
Loans that previously required days to
process can be processed in minutes.
Better Compliance and
Risk Management
Built-in business rules enable
compliance checks and alert
employees if there is missing or
incorrect information, thereby
reducing risk.
Integration Automation
Platform Features
The Integrated Automation Platform (IAP) moves
beyond traditional OCR (Optical Character Rec-
ognition) which only captures structured data and
requires manual quality checking. IAP is the only
platform that understands, captures and curates ev-
ery data type. It includes cognitive machine reading
(CMR), which ingests, curates and classifies all data,
including unstructured, such as handwritten text,
signatures, checkboxes and images and makes it
available for downstream loan processing.
Unlike RPA (Robotic Process Automation), which
only automates tasks, AntWorks’ IAP provides
straight-through processing, from loan origination to
post-close.
Plays Nice with Others
• Easily integrates with loan origination system
(LOS) and point of sales (POS)
• Verifies data from external sources for loan
processing, underwriting and loan servicing
Handles Multiple Data Formats with a
Single Platform
• Structured data: emails, PDFs, documents with
checkboxes — basically any data within fixed
field found in various records or files
• Unstructured data: images, signatures,
handwritten copy (print and cursive)–basically
any data that’s not organized
Increased Accuracy
• CMR software includes Machine Learning
technology that adapts and learns your
workflows and progressively boosts accuracy to
95%
• Fractal science requires smaller data sets to
learn and optimize your mortgage processes
Transparency Throughout the Process
• Operational data is available across all stages of
the loan process lifecycle
• Advanced operational business analytics provide
process insights
• Operational diagnostics troubleshoots errors or
exception handling

3. CURRENT
MORTGAGE PROCESS
All steps in this process require manual handling.
MORTGAGE LOAN PROCESS
TRANSFORMED WITH INTEGRATED
AUTOMATION PLATFORM
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Provides straight-through processing of mortgage loan applications with greater accuracy
resulting in a better customer and employee experience and larger profits.
Document
Capture &
Analyze
Classify
& Extract
ValidateWorkflow Deliver
Insights &
Decisioning
Apply
Collect
Documents
Identify
Documents
Index
Data
Meet
Guidelines
Process
Enter
into LOS
AntWorksTM
is a global, artificial intelligence (AI) and intelligent automation (IA) company
that creates new possibilities with data through digitisation, automation, and enterprise
intelligence. For more information visit www.ant.works
DIGITIZED, AUTOMATED
& INTELLIGENT
MORTGAGE SOLUTIONS