ANNISE D. HAWKINS 34 Sharpless Blvd, Westampton, NJ 08060 (609) 309-2553 Profile · Highly experienced Legal Assistant with a wide variety of administrative, organizational, and communication skills. · Professional and positive manner, skilled in personal interactions, comfortable working in fast-paced environment. · Extensive analytical and research skills. Education Masters of Public Administration (MPA) Graduation: June 2014 Strayer University, Trevose, PA Major: Public Administration Courses Include: Managerial Economics & Globalization Modern Public Administration Politics, Policy and Ethics in the Public Sector Leadership and Conflict Resolution Constitutional and Admin Law Public Personnel Management Information Systems for Decision-Making Research Methods and Strategic Communication Statistics Quantitative Methods Public Policy Analysis & Planning Public Budgeting and Finance Bachelor of Arts in Communication Graduation: December 2010 Rowan University, Glassboro, New Jersey Major: Communication Studies (specialized in interpersonal/organizational skills) GPA: 3.5/4.0 Courses Include: Introduction to Communications Communication Theory Small Group Communication Interpersonal Communication Mass Media and their influences Communication studies research methods Introduction to advertising Public speaking Associate of Arts Degree May 2008 Burlington County College, Pemberton, New Jersey Major: American Sign Language Interpreting Program GPA: 3.6/4.0 Activities: Member of Golden Key International Honor Society-Strayer University-2012 Alumni President-Burlington County College-2011 to Present Member of Golden Key International Honor Society- Rowan University-2010 Alumni Board Member- Burlington County College – 2008 to present VP of Public Relations, Sigma Alpha Lambda-Honor Society – 2009 President, Phi Theta Kappa-International Honor Society-bcc-2008 President, American Sign Language Club, BCC-2006/2008 Senator, Student Government Association (SGA) – BCC-2006/2008 Employment Lead Case Technician Social security Administration Office of Disability Adjudication & review March 2011 – Present Pennsauken, NJ · Lead a group of 16 employees by monitoring and balancing their daily/weekly workload. · Make necessary adjustments to accomplish timely case processing. · Ensure that the work is moving promptly and in date order (First In First Out-FIFO) · Work with group members to identify and prevent backlogs. · Prepare regular progress reports with regard to workload, workflow and specific data on case backlog for the group. · Serves as liaison with District Offices, claimant’s, representatives, Congressional offices, other government agencies and government officials regarding status of pending cases. · I monitor timeframes regarding a.

1. ANNISE D. HAWKINS
34 Sharpless Blvd, Westampton, NJ 08060 (609) 309-2553
Profile
· Highly experienced Legal Assistant with a wide variety of
administrative, organizational, and communication skills.
· Professional and positive manner, skilled in personal
interactions, comfortable working in fast-paced environment.
· Extensive analytical and research skills.
Education
Masters of Public Administration (MPA)
Graduation: June 2014
Strayer University, Trevose, PA
Major: Public Administration
Courses Include:
Managerial Economics & Globalization
Modern Public Administration
Politics, Policy and Ethics in the Public Sector
Leadership and Conflict Resolution
Constitutional and Admin Law

2. Public Personnel Management
Information Systems for Decision-Making
Research Methods and Strategic Communication
Statistics
Quantitative Methods
Public Policy Analysis & Planning
Public Budgeting and Finance
Bachelor of Arts in Communication
Graduation: December 2010
Rowan University, Glassboro, New Jersey
Major: Communication Studies (specialized in
interpersonal/organizational skills)
GPA: 3.5/4.0
Courses Include:
Introduction to Communications
Communication Theory

3. Small Group Communication
Interpersonal Communication
Mass Media and their influences
Communication studies research methods
Introduction to advertising
Public speaking
Associate of Arts Degree
May 2008

4. Burlington County College, Pemberton, New Jersey
Major: American Sign Language Interpreting Program
GPA: 3.6/4.0
Activities:
Member of Golden Key International Honor Society-Strayer
University-2012
Alumni President-Burlington County College-2011 to Present
Member of Golden Key International Honor Society- Rowan
University-2010
Alumni Board Member- Burlington County College – 2008 to
present
VP of Public Relations, Sigma Alpha Lambda-Honor Society –
2009
President, Phi Theta Kappa-International Honor Society-bcc-

5. 2008
President, American Sign Language Club, BCC-2006/2008
Senator, Student Government Association (SGA) – BCC-
2006/2008
Employment
Lead Case Technician
Social security Administration
Office of Disability Adjudication & review March 2011 –
Present
Pennsauken, NJ
· Lead a group of 16 employees by monitoring and balancing
their daily/weekly workload.
· Make necessary adjustments to accomplish timely case
processing.
· Ensure that the work is moving promptly and in date order
(First In First Out-FIFO)
· Work with group members to identify and prevent backlogs.
· Prepare regular progress reports with regard to workload,
workflow and specific data on case backlog for the group.

6. · Serves as liaison with District Offices, claimant’s,
representatives, Congressional offices, other government
agencies and government officials regarding status of pending
cases.
· I monitor timeframes regarding aged cases and processing
times. Ensures that critical/dire need cases receive priority
handling and are processed expeditiously.
· Provide and/or arrange for appropriate training for employees
within the group and for the group as an entity.
· My position requires a depth of regulatory, procedural, and
program related knowledge to examine legal, medical and
associated supporting documents in order to accurately and
timely process hearing requests, which arise out of the
substantive provisions of Titles II and XVI of the Social
Security Act, as amended, and its implementing regulations,
rules and policy. I also seek and implements ways to eliminate
and/or reduce bottlenecks and barriers to production and
increase the quality of work production.
· I am the sole coordinator over video conferencing for
claimants that have been incarcerated while their case is
pending in our office. I coordinate dates and times with the
prisons to accommodate the ALJ’s schedule. I also have to
coordinate connection between our office and the prison by
sending a request to a third party to connect the two offices via
video. If any problems occur, I am responsible for a resolution.
Once the video conference is set up, I input this information
into our case processing and management system and send out
the notice of the hearing to the prison and the prisoner.
· I serve as the liaison between our office and all southern New
Jersey Congressman’s offices. I provide updates to the pending

7. processing of their constituents who have applied for disability.
I resolve any problems that may surface.
· I oversee the preparation of comprehensive weekly status
reports to brief the director and supervisors on the overall
condition of the work completed or in-progress and outline
potential problems, new issues and planned course of action.
The data captured and reported might support recommendations
to change Agency policies and procedures.
· I participate in conferences, meetings, workgroups, etc., to
design, develop new technological methods, practices and
procedures and/or resolve operating issues and/or performance
deficiencies.
· On a rotational basis, I work directly for the Director of the
office on special projects requested by our Regional Office.
This requires my analytical and communication skills. All
projects are completed timely and accurately to meet the
demands of our office and region.
· I have been serving as the union representative in my office
and throughout SSA region for 18 years. I am skilled in
effective communication in which I hold a Bachelor degree. As
a union representative, I am able to use my negotiation
skills/techniques which have benefited employees, their
representatives and the agency. My goal is to reach an
agreement that all parties can live with so a formal EEO
complaint is not filed. Being conscientious of this fact has
saved the agency thousands of dollars. Due to my ability to
resolve conflict, I was asked by Social Security Administration
to become an EEO counselor for the region.
· As an EEO Counselor, I have been perfecting my negotiation
skills to resolve EEO complaints at the initial filing through
"Alternative Dispute Resolution" (ADR). I conduct inquiries
into the facts and circumstances surrounding the allegation. As

8. an objective negotiator, I listen to all parties; I can often find
the source of the problem and attempt to bring about an early
resolution. My reputation as an effective union representative
and EEO counselor was bought to the attention of the
Commissioner of Social Security Administration.
· I was appointed by the Commissioner of Social Security
Administration to serve on a workgroup initiative to create a
legal contract and training materials for newly appointed
verbatim hearing reporters that assist Administrative Law
Judges in the courtroom.
Legal Assistant
Social Security Administration
Office of Disability Adjudication & Review
October 2001 – Present
Voorhees, NJ
Function as a legal assistant in the ODAR office for four
Administrative Law Judges as well as support staff to four
attorneys and four paralegal specialists.
· Develop and process request for hearing cases from its receipt
in the office to its completion, independently performing a wide
range of case development actions. Assignments consist of
processing more complex hearing cases where analysis of
pertinent issues and interpretation of the provisions of the laws,
regulations, rulings, precedents, policies, procedures and
guidelines relative to the cases is necessary.
· Reviews and analyzes cases to ensure sufficiency of evidence
or documentation, and to ensure that the case is ready for a
hearing before an Administrative Law Judge.

9. · Handle confidential/sensitive information
· Identify discrepancies and/or deficiencies in a case file and
resolves by obtaining information, documentation and other
pertinent data required to process a case.
· Based on a thorough knowledge of the disability program,
selects pertinent exhibits to be included in the case record.
Marks exhibits in preparation of the case.
· Summarizes pertinent and factual data extracted from a claim
file describing development taken to determine whether a
request for hearing should be dismissed as untimely or as not
meeting sufficient legal and regulatory requirements. Drafts
dismissal, if appropriate.
· Composes complex and/or technical correspondence to
Members of Congress, claimants, attorneys, lay representatives
and various offices of SSA relating to a wide variety of matters,
releasing correspondence without review.
· Communicates daily, either in a face-to-face situation or by
telephone, with claimants who may be ill, upset or resentful of
the Administration’s processing of or denial of claim, and
explain the Social Security law and process so as to alleviate
the claimant’s distress.
· Provides quasi-legal assistance to the ALJ and is recognized
as the Agency’s representative in defining the legal process and
decorum to the claimant, attorney/lay representative and other
participants in the hearing.
· Performs a wide range of actions in support of post-hearing
case development, including composing correspondence to
request medical reports from physicians, hospitals, claimants,
representatives, etc., and to prepare responses to written
inquiries on cases. Maintains a follow-up system to ensure
receipt of requested records.

10. · Examines fee petitions received from attorneys/lay
representative for proper documentation. Analyzes time spent
by the attorney/lay representative and complexity of case and
recommends appropriate authorized fees. Examines fee
agreements received from representative3s for proper criteria
before presentation to the ALJ for approval. Ensures that fee
agreements meet all conditions for approval relating to fee
setting, authenticity of attorney on the case, and legal guardian
status.
· As needed, monitors hearings. Sets up hearing room and
recording equipment, ensuring that the equipment functions
properly throughout the hearing.
· Ability to prioritize and multi-task.
· Performs other duties as assigned.
Hearing Office Clerk (OA)
Social Security Administration
Office of Hearings & Appeals
March 1993-September 2001
Voorhees, NJ
· Direct contact with claimants and attorneys explaining the
hearing process.
· Answered all questions from claimants and their attorneys in
connection with their disability claim.
· Responsible for typing and releasing hearing decisions.
· Set up hearing recording equipment, monitored hearing and

11. took extensive notes concerning the hearing.
· Develop, review and document any additional information that
is received pre/post of the hearing.
· Interpret and implement procedural and/or regulatory material
pertaining to all claims.
· Performed other duties as assigned.
Office Automation Clerk
Dept of Health & Human Services
Personnel Office
3535 Market Street, Rm 11350
September 1992-March 1993
Philadelphia, PA 19101
· Received telephone calls, visitors and answered questions of a
non-technical nature referring others to personnel specialists.
· Responsible for typing and organizing a variety of materials in
final form from handwritten notes or other documents.
· Routinely corrected spelling and grammar errors to improve
clarity and to ensure compliance with regional correspondence
rules.
· Maintained time cards/logs for 11 employees.
· Responsible for keying in performance awards/special act
awards into the personnel system.
· Responsible for ordering supplies and resolve any problems

12. with payment authorizations. Return inoperable items for full
refund from supply companies. Kept a systematic record of all
receipts and expenditures. Responsible for keeping the supply
account balanced. Account for all monies credited and debited
from account.
· Performed other duties as assigned.
Personnel Assistant
General Services Administration
Personnel Office
January 1989 –September 1992
Chicago, IL
· Set up and maintained the employees official personnel files
and medical files.
· Reviewed the official personnel files received from the record
center or another federal agency in accordance with Federal
Personnel Manuals.
· Prepared official personnel files for transfer to other agencies
or to the National Personnel Records Center, assuring that the
leave records, medical records and performance records were
attached.
· Processed a variety of personnel actions such as promotions,
changes to lower grades, position changes, conversions,
corrections, resignations and retirements.
· Examined carefully the standard form 52 and verified all

13. information against the employees official personnel file to
determine conformance with laws, Office of Personnel
Management regulations and administrative policies and
procedures, taking any discrepancies to staffing or servicing
office.
· As a retirement counselor, I counseled and advised employees
on all aspects for retirement under the Civil Service and Federal
Employees Retirement System.
· Provided employees with the necessary information needed
relating to voluntary, involuntary and disability retirement.
· Provided information regarding deposits and re-deposits of
retirement refunds.
· Provided eligible employees with estimates on their retirement
annuity.
· Reviewed retirement packages received to ensure
completeness of all necessary forms to avoid any delays in the
processing retirement request.
· Responsible for ordering supplies and ensuring payment.
Resolved all discrepancies regarding checks written for
supplies. Responsible for balancing supply account. Monitoring
all monies debited and credited to account.