1. Susan Smith,
SPHR, SHRM – SCP, CCEP
1055 Idylwood Drive S.W.
Issaquah, WA 98027
s-smith@earthlink.net
cell (425) 681-1802
HR GENERALIST AND LEADER + COMPLIANCE PROFESSIONAL
Human Resources and Compliance professional who is an innovative problem solver with
exceptional interpersonal communication skills; who thrives in fast paced complex environments;
committed to relationship building at all levels of the organization; clear and honest communication;
a collaborative, consultative approach; detail oriented with a bias for action; and always looking to
the needs of the future while ensuring that the needs of today are effectively managed.
PROFESSIONAL EXPERIENCE
March 2015 – July 2015 Country Doctor Community Health Centers Seattle, WA
Country Doctor Community Health Centers are non-profit medical clinics that provide care to all
regardless of ability to pay.
Human Resources Director March 2015 – July 2015
Responsible for management of all HR and payroll functions for organization, including recruiting,
hiring and orientations; leave administration; employee relations; coaching and training of
leadership; corporate legal compliance; compensation management; and employee benefits
including 401K.
2005 - 2015 Healthcare Management Administrators, Inc. Bellevue, WA
HMA is a for profit Third Party Administrator for self-funded group health plans.
Director, Human Resources, Compliance and Facilities Sept. 2007 – March 2015
• Managed all aspects of compensation, talent management, leave administration, performance
management, employee relations, training, benefits administration, and recruiting/onboarding
for Company.
• Managed corporate risk. Responsible for final review and negotiation of all legal contracts on
behalf of Company.
• Supervised all legal interactions and outside counsel. Managed complex corporate and
client issues to resolution.
• Conducted all investigations into allegations of hostile work environment, discrimination, and
other HR related complaints, documenting the investigation and findings, and implementing
correction actions as needed.
• Developed and deployed total compensation analysis system used by Company. System
includes benchmarking, analysis and alignment of grade levels, review of all positions within
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2. the company for correct placement, and adjustment of salary grades to ensure appropriate
market placement of the company.
• Developed aggressive recruiting regimens to ensure the maximum number of high performing
candidates obtained for employment consideration.
• Managed high level corporate project teams to successful completion of projects.
• Effectively and humanely orchestrated both growth and contraction of the work force as
needed.
• Ensure that Company benefits plans were in compliance with all aspects of Health Reform, as
well as with all federal and state laws and regulations.
• Develop and maintain strong collaborative relationships with leaders at all levels of the
Company.
• Develop HR metrics to measure effectiveness and guide strategic planning.
• Coach leaders in appropriate implementation and escalation of progressive performance
improvement programs.
• Develop and promulgate corporate policies and procedures as needed.
• Through my open door policy, provide a safe place for employees to provide feedback or
present issues, and act as employee advocate as appropriate.
• Oversight of all corporate leaseholds, physical facilities, employee safety and ergonomic
assessment, corporate purchasing, environmental controls, and security of multiple buildings.
• Ensure compliance with all local, state, and federal laws and regulations, including Health
Reform, through analysis and clear, timely communication of requirements to all stakeholders.
Manager, HR and Compliance Dept. Sept. 2006 - Sept. 2007
• Created and conducted monthly HIPAA privacy and security training classes for all staff.
Revised and updated training programs for employees on HIPAA/HITECH regulations and
provided training to employees.
• Managed payroll and all employee benefits programs for organization.
• Provided a safe place for employees to provide feedback or present issues, and acted as
employee advocate as appropriate. Led and facilitated team meetings, managed high level
corporate projects as needed.
• Ensured compliance with all local, state, and federal laws and regulations, including Health
Reform, through analysis and clear, timely communication of requirements to all stakeholders.
• Developed and deployed policies and procedures for HR department and organization.
• Reviewed and negotiated all legal contracts on behalf of Company.
• Researched complex legal/compliance issues and advised Senior Leaders on options.
Compliance Specialist, HR and Compliance Dept. Sept. 2005 - Sept. 2006
• Conducted monthly HIPAA privacy and security training classes for all staff.
• Ensured compliance with all local, state, and federal laws and regulations, including Health
Reform, through analysis and clear, timely communication of requirements to all stakeholders.
• Reviewed and negotiated all legal contracts on behalf of Company.
• Researched complex legal/compliance issues and advise Senior Leaders on options.
• Analyzed state and federal legislation for impact and communicated findings to senior
leadership both verbally and in written reports.
• Worked directly with Employee Benefits Brokers on behalf of clients to resolve benefits
questions and ensure that all legal requirements for plan of benefits were met.
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3. 2003-2005 Dussault Law Group Seattle, WA
Paralegal
• Under supervision of managing attorney, prepared legal pleadings of all types: Motions,
Orders, Petitions, Notices, Service of Process, Note cases for hearing.
• Presented Guardianship and Probate cases to Superior Court Commissioners as a
representative of the firm.
• Coordinated preparation and execution of guardianship and estate planning documents,
including supervision of execution.
• Monitored changes in Court rules and State and Federal Laws regarding changes that impact
practice; implement changes on a timely basis. Inform and educate clients and staff
regarding same.
• Conducted research and analysis of complex or ambiguous legal issues.
EXPERIENCE PRIOR TO 2003
Pastoral Associate/Manager, St. Anthony Catholic Church, Carnation, WA - 3 years
• Managed banking, budget, AP, facilities, and volunteer activities for church.
• Recruited, hired and supervised the two (2) parish employees.
• Created, edited and published weekly church bulletin.
• Counseled and assisted parishioners seeking divorce regarding their rights and obligations
under canon law, researched appropriate legal grounds, interviewed relevant parties and
witnesses, coordinated collection of relevant documents, and prepared brief for the Tribunal.
• Developed polices and procedures for parish.
• Assisted all in need to obtain food, shelter, or financial assistance
Teaching Assistant, University of Washington, Speech and Hearing Sciences - 2 years
• Taught Introductory speech and hearing courses.
• Assisted with human subject testing for auditory potentials in various ages.
• Conducted audiology tests on human subjects for my MS thesis.
• Counseled students, assisting where needed.
Employee Benefits Consultant/Underwriter - 15 years
Designed employee benefit plans, and assessed risk for large group plans.
• The Wyatt Company, Seattle, WA - 3 years;
• Sentry Life Insurance Co., Stevens Point, WI, 2 years;
• Prudential Life Insurance Company of America: Jacksonville, FL, &
Roseland,NJ, 10 years.
DEGREES AND DESIGNATIONS
SHRM – SCP, Senior Certified HR Professional, 2015
CCEP, Certified Compliance and Ethics Professional, 2012
SPHR, Senior Professional in Human Resources, 2007
Paralegal, University of Washington, Seattle, 2003
M.S., Audiology, University of Washington, Seattle, Washington
B.A., Political Science, University of North Florida, Jacksonville, Florida
Notary Public
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