1. Zakia Bailey-Armstead
11344 TorinoRoad, Matthews, NC 28105 | (980)339-5424or cell (347)613-9906 | zakiabailey@yahoo.com
Career Profile
Dynamic analytical leader with extensive knowledge in helping organizations meet the ever-changing needs of the
generalpopulation by implementing governmental and publicpolicies. Skilled in developing and implementing policies
and procedures,maintaining appropriate relationships with organization’s management and targeted population.Great
ability to successfully manage multiple priorities and assignments, verbal and written communication skills and
effective presentation. Enjoy being a team players. Love working for a “cause”.
MASTERS FOR PUBLIC ADMINISTRATION AND AFFAIRS | JANUARY 2009 | METROPOLITAN COLLEGE OF NEW
YORK
· Major: Public Affairs and Administration
· Related coursework: Identifying Opportunities for Organizational Change,Initiating and Managing Organizational
Change,Long Range Planning for Organizational Improvement, Research Implementation and Documentation ,Values &
Ethics, Public Policy, Administrative Ethics, Politics and Policy, Organizational Behavior in Publicand Nonprofit
Organizations, Human Resource Management,IntergovernmentalRelations , Introduction to Public Administration
Management and Marketing PublicEconomics Skills, Strategic Planning and ProposalWriting and etc
BACHELOR OF ARTS IN SCOIOLOGY | MAY2003 | VIRGINIA STATE UNIVERSITY
· Major: Sociology
· Related coursework: Introduction to Sociology, Introduction to Psychology, Child Welfare,Juvenile Delinquent,
Marriage And Family, IndustrialSociology, Foundation in Social Work, Race and Ethnic, Social Research, Anthropology
and etc.
Experience
ASSISTANT SHELTER MANAGER | CHARLOTTE FAMILY HOUSING | October 2015 – Present
· Train, direct, supervise, and evaluate approximately 19 Resident/ Relief Advisors at three shelter sites
· Schedule and complete orientation with all newfamilies prior to moving to shelter sites
· Maintains/ audits records of move ins and move outs at each site,
· Mediate concerns and issues in a timely response to ensure problems that arise with families
· To become a support for families in reaching their goals of the program and establish permanent housing (this sounds
like a career statement)
· Developing and implementing new ideas and concepts to improve the quality of life for shelter site
· Create,draft and revise new policies, forms and manuals utilized within the program.
· On call for emergencies situations
· Organized/ implement fundraising activities with organizations throughout the community

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CHILDREN AND FAMILY SERVICES SPECIALIST I | NEW YORK STATE OFFICE OF CHILDREN AND FAMILY
SERVICES | JANUARY2010- APRIL 2011!
· Evaluated Enforcement ReferralTracking Forms which are sent in by NYC Department of Health and MentalHygiene
(DOHMH) borough offices :
· Maintained open communication with NYCDOHMHsupervisors and upper levelmanagement of child care violations,
renewalof licenses and registrations and child protective concerns
· Considered other progressive action steps beside the enforcement action recommended;
· Reviewed open NYC daycare enforcement cases and discusses the cases and their status with DOHMHand the
Bureau of Day care Enforcement (BDCE).
· Maintained the computer database log in Child Care Facility System (CCFS) of all NYC daycare enforcement
cases as they are opened and closed.
· Prepared enforcement letters as necessary or reviews those letters prepared by the BDCE and monitor the hearing
status of the enforcement
· Audited each borough’s NYCDOHMHchild care records quarterly
· Approved NYC’s DOHMH disciplinary actions to child care programs in violations of NYS regulations
CHILDPROTECTIVE SPECIALIST I | NEW YORK CITY ADMINISTRATION FOR CHILDREN SERVICES
| JANUARY 2005- JANUARY 2010
· Performed investigative duties include screen referrals for validity; interview all involved parties; assess immediate
and long term danger/risk to children; develop services plans , create objectives and details of services for each case
· Provided administration and caseload management services; conduct residence and school visits; Develop and maintain
contact with professionals working with the family.
· Filed petitions; testify in criminal and civil cases: prepare court ordered home assessments and custody home studies
· Established and maintain case records. Document all incoming calls and face to face contact throughout investigation
cycle.
· Established service referrals for families to address imminent concerns.
· Liaison at Department of Homeless Services (PATH)
· Established New York Children’s Services history on families presented at PATH by conducting universal screenings
· Provided information to assist DHS in establishing appropriate placement and responsive plans of services for families
· Provided crisis intervention; by conducting on site interviews with DHS applicants with ACS involvement.
· Reported allegations of abuse / neglect with DHS applicants
· Complete reunification process from foster care to family or community resulting in family placement in DHS
· To initiate all emergency children services investigations within a 24 hour of intake report
Skills & Abilities
· Field Interviewer and Data Collector: Rutgers University (NEER): Avance Study (2012-13) and RTI
Headway :Making Pre-K count (2013)
· NYC Certified Child protective Specialist, , ACS Common Core Training, Domestic Violence Training, SexualAbuse,
Legal Tracking System, Gay and Lesbian, MentalHealth Training, Drugs and Alcohol Training, Culture Awareness
Training, Progress notes training, Proficient in Microsoft Office,Excel, strong interpersonal communication, adept at
problem solving, (should end in a period if you ae using punctuation. This is the only sentence that reflects skill and
abilities. The other items preceding look more like training!! This section needs to be tightened up)
References Furnished Upon Request