1. CURRICULUM VITAE
PERSONAL DETAILS
Mrs Lucia Renshaw
Telephone (Home) 0161 620 8150
Telephone (Mobile) 07779526740
EDUCATION
SCHOOL/COLLEGE/UNIVERSITY QUALIFICATION OBTAINED YEAR AWARDED
Institute of Leadership
Management
NVQ Level 3 Management 2010
NAC Group NVQ Level 2 Business
Improvement Techniques
2010
Integra Lead Auditors/QMS Auditor
Qualification
2001
Local Government Management
Board
Diploma in Trading Standards 1998
Manchester Metropolitan
University
BA (Hons) Consumer
Protection Degree – 1st
Class
Honours
1997
Tameside College Supervisory and Management
– NEBSM Diploma
1993
Stockport College BTEC Higher National
Certificate – Public
Administration
1990
Tameside College BTEC National Certificate –
Public Administration
1987
Hyde High School, Tameside 6 CSE’s Grade 1
2 CSE’s Grade 2
2 GCSE’s Grade 1
3 O’Levels Grade B/C
1985
OTHER COURSES/TRAINING
COURSE TITLE YEAR COMPLETED
Responsible for Information – General User
Protecting Information Level 1
Information Security (Module 1) RMBC
RMBC Communications Skills for Managers
Royal Society Public Health Level 2 – Understanding Health
Improvement
Leading and supporting people through change
Developing an highly effective team
Project Management
Managing Health and Safety
RMBC Training on Regulation of Investigatory Powers Act 2000
RMBC Disability, Equality and Awareness Course
TSI – General Product Safety Regulations Training
2014
2013
2012
2012
2012
2010
2010
2010
2010
2008
2005
2005

2. Manual Handling of Loads
RMBC Middle Management Development Programme
TSI Essential Consumer Safety Course
Leatherhead Training – Advance Food Labelling Course
RMBC Fair Recruitment and Selection
TSI – Criminal Evidence and Trading Standards Law Update
2004
2002
2002
2002
2002
2000
EMPLOYMENT HISTORY
COMPANY POSITION YEAR
Rochdale MBC Team Manager - Public Protection
Service
2011 - 2015
Rochdale MBC Principal Trading Standards Officer 2002 – 2010
Rochdale MBC Senior/Trading Standards Officer 2000 – 2002
Tameside MBC Trainee/Trading Standards Officer 1994 – 2000
Tameside MBC Administrative Officer (Environmental
Health and Trading Standards)
1986 – 1994
Tameside MBC Junior Entrant (various departments) 1985 – 1986
PERSONALITY
I am a friendly, confident person with an approachable nature who is professionally committed to her
work. My colleagues have often referred to me as a valuable member of the team, knowledgeable,
reliable, firm but fair.
SKILLS/KNOWLEDGE
The skills that I have developed throughout my career are:
High degree of management skills and practices, managing multi teams of various functions at the
same time and also managing a significant number of commissioned (contracted) projects too.
Excellent interpersonal skills i.e. ability to hold multi agency meetings, face to face discussions in
person or on the telephone, handle irate complainants, dealt service deliver enquiries or complaints.
I have developed clear written communication skills, for example: able to write formal letters, Legal
Undertakings, committee reports, develop quality control procedures, write service level agreements
etc.
I have excellent analytical skills, through my training and professional background as an investigative
officer. I’m also a ‘Disclosure Officer’ for Legal Purposes – reviewing and retaining documents for court
in line with the Data Protection Act 1998, the Criminal Procedure and Investigations Act. This involves
analysing data from evidence to legal documents to statistical data and logically processing the
information to the requirement of the task, usually within tight deadlines.
I possess project management skills, having experience in project planning, target setting, meeting with
commissioners and stakeholders, monitoring of projects,
I am skilled in performance improvement, identifying areas for improvement, prioritising demands for the
service, setting and monitoring targets and managing poor performance etc. with excellent success
rates.
I have extensive People Management Skills – managing teams of up to 17 Officers, encouraging
motivation, providing support 1 to 1 or in groups, listening to concerns, celebrate achievements, dealing
grievances.
Extensive experience in case management – responding to complaints, managing investigations, rules
of evidence, monitoring resource implications, court procedures and legislation, disclosure of
information.
Presentation skills: I have developed and presented various presentations i.e. Local Advertiser on the
legislation relating to credit advertising. I have facilitated conferences, managing the preparation of the
events and overseeing the smooth transition on the day, including publicity. I have confidently

3. presented talks to community groups and businesses on specialised areas, and presented at
Businesses Seminars having experience in responding to questions, and challenging responses, and
often delivered complicated information making it easier for the audience to understand.
I am competent in multi-tasking, planning and organising my own workload and have the ability to be
flexible when required.
I have worked in the regulatory environment for 27 years. I am experienced in using and interpreting
legislation, for example: Trading Standards and Environmental Health legislation and overarching
legislation such as the Criminal Procedure and Investigations Act, Police and Criminal Evidence Act,
Data Protection laws. I am also experienced in interpreting standards and Codes and also guiding
Team members on such.
EXPERIENCE
I have 15 years’ experience of supervising and managing teams of Officers from Professional,
Technical, Manual and administrative backgrounds, in a busy, high pressured regulatory environment.
This includes:
• Developing service plans – actions with measurable outcomes/direction setting
• Day to day management of the activities and workloads across Trading Standards and
Environmental Health Teams
• Implementing and directing change as a result of internal and external drivers ( Regulators
Code/Budget cuts)
• Managing caseloads and criminal investigations, being proficient in decision making
• Providing guidance and interpretation of legislation where required
• Prepare and Chair Team Meetings
• Conduct individual performance assessments
• Manage Health and Safety requirements, including incident investigations
• Business plans – managing income generation initiatives
• Project management/pro-active initiatives
• Officer recruitment, training and development.
• Information governance management
I have experience in dealing with complaints against the service, and also responding to Freedom of
Information Act Requests, Subject Access Requests, and Environmental Information Requests and
Local Government Ombudsman enquiries. For example: Legal duty to provide ‘public information’ within
strict time limits. Exemptions are permitted in certain circumstances for FOI/SAR and EIR requests.
Such requests are governed by and audited by the Information Commissioners’ Office.
I have conducted audits of internal systems to ensure regulatory requirements (Information
Governance/compliance with Data Protection Principles/covert surveillance procedures under the
Regulation of Investigatory Powers Act/Health and Safety practices.
Experience in Budget management – monitoring expenditure, managing multi budgets, allocating
resources where appropriate, reallocating resources to meet demands in service priorities, process
orders and approving invoices.
I have experience in strategic direction – negotiating and creating internal policies and procedures with
Senior Management.
I have undertaken field duties and carried out criminal investigations, pace interview and attended court
as a witness. I have also represented the Service at Committee Hearings.
I am confident in partnership working – building relationships/joint working with other agencies /
addressing partner concerns/attending partner group meetings/delivery of commissioned
services/regular dialogue with Councillors and MP’s