The document discusses anger management. It states that anger is a normal human emotion, but it can become destructive if not kept under control. The key to anger reduction is knowing yourself and learning to manage anger constructively. Work situations can often produce anger due to interpersonal relationships and competing interests, so managing anger well is important.

1. The key to anger reduction is
knowing yourself.
A match stick has a head but not a brain

2. Anger – ‘Good’ or ‘Bad’ ???
Anger is a completely normal, usually healthy human
emotion. However, when it gets out of control & turns
destructive, it can lead to problems in work, problems in
personal relationship and problems in overall quality of
life.
While you have every right to be angry, you must learn
to keep that anger in check and use it constructively

3. Anger – ‘Good’ or ‘Bad’ ???
Being angry or frustrated is just like being under the
influence of a drug. It prevents you from rationalizing
and thinking logically.
Anger is caused by a combination of an irrational
perception of reality and a low frustration point.

4. Work Situation
Relationships at work are interdependent,
hierarchical & competitive.
Keeping the interests of yourself, your boss,
your peers, your subordinates, your service
providers & your customers, in alignment at all
times is difficult.
Work place is therefore an environment likely
to produce anger.
If you manage it well, it can be
productive.

5. Sources of Anger
Internal External
emotionally misinterpret person makes personal
normal events and things attacks against us
stress-related anxiety lowers person attacks our ideas
our tolerance for frustration
demands and unreasonable person threatens our
expectations needs
We get frustrated person applies a derogatory
label

6. Anger Management
Do important jobs now before they become urgent.
When you make mistakes, learn from them rather than
getting angry.
Don't criticize, condemn & complain because it makes you
angry.

7. Choose a job you love
and you will not have a day of anger in your working life.
Learn to sometimes say NO.

8. Ask even stupid questions to avoid mistakes to
further avoid others getting angry with you.
Organize your mind and organize your desk for six
minutes every hour.
Nobody can make you angry without your consent.

9. Accept what you cannot change &
Change what you cannot accept.
Never get angry with a man
who has nothing to lose.
Never reply to a letter
when you are angry.

10. Say sorry at the right moment
to reduce the anger of others.
“A sincere apology costs nothing and
it’s a smart career move”
Indecision makes you angry.
Therefore,
decide this way or that way.

11. The most common occupational disease of a
poor executive is his inability to listen.
The result is anger.
Nobody can disgrace us other than ourselves.
So why get angry?

12. Anger is a luxury in which only men of abundant means
or absolutely no means can indulge.
Never go to bed with an argument unsettled.

13. Work is the best remedy for all angers.
Men who do not know
how to fight anger, die young.
Make common sense your best friend
to reduce your anger and the anger of others.

14. You cannot change others
as easily as you can change yourself.
When you want to get things done, use creative ways to remind
people as they tend to forget conveniently;
this will reduce your anger.
Most people remember 20 % of what they hear...
understand this fact to reduce your anger.

15. Careful with words like ‘NEVER’, ‘ALWAYS’
e.g. You are always forgetting ;
You never deliver in time.
These words alienate & humiliate people, who might
otherwise be willing to work with you on a solution.

16. Share negative emotions, preferably in person or
on phone.
Emails, notes, are too impersonal for the delicate
nature of negative words.
What feels like a mild rap on the knuckles when
delivered in person feels like a bomb when put in
an email or in a note.

17. Anger is normal reaction & controlled anger can be
productive.
Introspection (Atma Manthan);
Empathy - Putting yourself in other man’s
shoes;
Pause before a harsh word;
………….. can help.
Also remember the other anger management remedies.

18. Remember
No man can think clearly when his fists are
clenched.
BEAT ANGER, NOT YOURSELF