Spiceworks Boot Camp Chicago session slides presented by Doug Brown, Spiceworks' Product Marketer.

1. An Introduction to
The Spiceworks Help Desk
& User Portal

2. This Afternoon’s Topics:
Help Desk
- Why Use a Help Desk Anyway?
- Understanding Ticket Workflow
- Ticket Creation & Organization
- Working a Ticket in Spiceworks

3. This Afternoon’s Topics:
User Portal
- Why Use a User Portal Anyway?
- Managing Communication - In & Out
- Setting Up Your User Portal
- Managing Your Content

4. “If you ever need a helping hand, youʼll find one at the
end of your arm... as you grow older you discover that
you have two hands - one for helping yourself, the
other for helping others..”
- Audrey Hepburn
American Actress

5. “You cannot help men permanently
by doing for them what they could
do for themselves.”
- Abraham Lincoln
16th US President

6. “An integrated help desk solution is
an imperative part of any modern information
system. It yields healthier networks, happier
users, and saner systems administrators.”
- Sir Winston Churchill
British Prime Minister

7. Hello.

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13. Ticket
Resolution

14. Ticket
Response Collaboration
Change Reporting
Resolution

15. How Tickets are Submitted
Admin
Email
User Portal Help Desk