1. Mary M. Flores
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2334 Pearl St. Apt.5 Nacogdoches,TX 75965 (H) 832-805-0417 (C) 832-805-0417 mflores6158@yahoo.com
Professional Summary
Team oriented professionalwith proven ability to assess customerissues,analyze data and develop reports
Astute professionalin coordinating multiple projects and meeting deadlines under pressure
Highly motivated self-starter with strong interpersonalcommunications skills in English and Spanish
Results-driven candidate with strong analytically background in researching customer accounts
Experienced in maintaining records and performing all data entry functions as required by management
Work History
Office Assistant- 03/07/2016 to 06/06/2016
Melrose Water Supply Corporation- Nacogdoches, TX
 Attend to customers and received payment
 Answer Phone and if needed made Work Orders
 I would delivery Bank Deposit to the CBT
 Enter customer’s information into the systems and created new customer account if needed.
Office Assistant- 11/30/2015 to 03/06/2016
Express Employment Agency-Melrose Water Supply Corporation
Remittance Research Representative-Credit Representative, 09/2014 to 03/2015
SIRVIST-NRG CONTRACTOR – Houston, TX
 Apply the company's credit and collection policies, practices and procedur es to the credit
requirements of designated customer accounts.
 Review files, reports and credit bureau documents and financial statements of customers to
established policy and terms.
 Analyze customer's financial situations and determinewhether toextend credit beyond
established policy criteria. Analyzecredit riskfor aggregated portfolios of customers as well as
individual accounts.
 Communicate requests with management for special applications for credit that areoutside of
standard policies and procedures

2. Records Coordinator Assistant, 02/2013 to02/2014
ITT Technical Institute-Webster, TX
 Established and maintained a large filing system for computerized and paper records for all
students.
 Posted and updated information to personnel records,and audited files to ensure that each
record contains all necessary documentation
 Verified all documents aresigned or esigned and created spreadsheets and reportingfor each
quarter Coordinated documents and reportingfor the Registrar
Remittance Processing/Data Entry IV, 06/1990 to 02/2007
CenterPoint Energy – Houston, TX
 Entered numerical data into databases in a timely and accuratemanner
 Scanned documentation and entered into thedatabase.
 Obtained scanned records and uploaded them intothe database.
 Operated high speed image captureequipment
 Prepared and scanned batches of payments,whilecorrectingjams,miss-sorts,malfunctions
 Perform beginning and end of day functions
 Preparebatch control documents with encoded checks
 Keyed and corrected check and stub information not captured by the system
 Corrected, keyed and verified check amounts
 Balanced multipleaccounts, resolved out of balance multiples transactions
 Accessed multiplemainframesystems for researchingaccounts without bill stubs
 Prepared bankdeposits
 Transmitted customer file information tomainframes
Skills
 Water Solution System
 QuickBooks (some knowledge)
 Data Processing
 Organized
 MS Office Suite
 Workflow analysis
 Medisoft (software)
 Team player
 Bi-Lingual in Spanish
 Quick learner
 Excellent written & verbal
communication
 Word processing
 GM Software
 Accurate and detailed
 J & B System (Unisys DP500
Machine)
 Flexible
 Maintains confidentiality
 Customer Service
 Independent worker
 Processing Payments
 Dedicated team player
 Researching customer inquire
 Filing and data archiving
 Office Administration
 HIPAA compliance
 Billing & Coding
 Oven 11 years of experience in SAP

3. Education
of Applied Science: Business Management, 2014
ITT Technical Institute - Webster,TX
Diploma: Medical Billing & Coding, 2010
Remington College - Webster,TX
GED: 1988
North Harris College- Houston, TX