This document contains a resume for Timilehin Moses Amodu. It summarizes his personal details, education history, work experience, skills, and references. For his work experience, it details his current role as a Service Advisor at Elizade Nigeria Limited since 2015, as well as previous roles there including an industrial training in 2014-2015. It lists his duties and responsibilities in each role. His education includes an HND in Mechanical Engineering from Yaba College of Technology and an OND from Kwara State Polytechnic. He is certified as a Toyota Service Advisor and has skills in areas like technical abilities, communication, and computer programs like Microsoft Office. References are provided at the end.

1. AMODU, TIMILEHIN MOSES
68, Tejuosho Street off funsho Williams avenue,
Surulere, Lagos State
E-mail: dare_timmy@yahoo.com
Mobile: 08180503940, 07084856587
PERSONAL DATA
Date of Birth: 4thDecember, 1992
Place of Birth: Lagos State
State of Origin: Kwara State
Nationality: Nigeria
Religion: Christianity
Marital status: Single
Language: English and Yoruba
INSTITUTIONS ATTENDED AND QUALIFICATIONS OBTAINED WITH DATES
Institution Qualification Date
 Yaba college of Technology, Yaba, Lagos state HND Mech. Eng.In view
 Kwara state Polytechnic, Ilorin Kwara State OND Mech. Eng. 2014
 Birrel Avenue Senior High School, Sabo Yaba Lagos. SSCE 2009
WORK EXPERIENCE
Establishment: ELIZADE NIGERIA LIMITED
Position/Department: SERVICE ADVISOR (SEPT, 2015 TILL DATE)
Duties: FRONT OFFICE/DATA ENTRY
Greet customers and let customers that are waiting know they would be attended to.
Prepare maintenance order using Toyota approved form and getting customer
approval/authorization.
Explain what will be done on vehicle, the cost and when vehicle would be ready for collection
and get customer approval.
Carryout work-around check on vehicle with the customer.
Listen carefully to customers and note in their words the faults developed by their vehicle (for
repair job).
Go to the vehicle to confirm, by test driving or observation, vehicle faults.
Prepare a diagnosis (for mechanical faults) and/or body estimate job order using Toyota
approved form.
Obtain customer approval/authorization for diagnosis and/or body estimation.
Monitor job flow and job stoppage on the Job Process and Control Board.
Monitor technician availability and efficiency on Job Progress Board.
Receive work-in customers based on technician availability.
Communicate customer if additional job is needed on his/her vehicle; explain additional cost and
delivery time change and get customer approval.
Explain to customer that he/she will be notified as soon as diagnosis is completed.
Explain diagnosis result using simple words; prepare and explain cost of repairing the vehicle;
tell customer when repairs will be completed and get customer approval.
Carryout pre-delivery job inspection.
Before receiving payment carryout job explanation to customer and further advice customer on
vehicle use.

2. During delivery, show customer parts that were changed and his old parts.
Tell customer when his vehicle will be due for next service (show him the next service sticker)
Carryout work-around check on vehicle with customer during delivery.
Obtain Post Service Follow-Up time and date.
Thank customer and hand over his key to him/her.
Respect company rules on safety.
Receive regular customer complain by listening to customer complain, go to the vehicle to see
the complaint, establish facts, find cause of the problem and solve it as quickly as possible.
Transfers serious complain to the Service Manager.
Receive warranty job and explain to customers what is covered by warranty on their vehicle.
Keeping daily record of show and no show customers.
Call the no-show customers to find out reason for no-show and re-book them on appointment.
Reporting daily to the Service Manager.
Assisting the Service Manager when required.
Providing technical support to technicians on the job.
Establishment: ELIZADE NIGERIA LIMITED
Position/Department: INDUSTRIAL TRAINING /SERVICE ADVISOR (2014-2015)
Duties: FRONT OFFICE/DATA ENTRY
Greet customers and let customers that are waiting know they would be attended to.
Prepare maintenance order using Toyota approved form and getting customer
approval/authorization.
Explain what will be done on vehicle, the cost and when vehicle would be ready for collection
and get customer approval.
Carryout work-around check on vehicle with the customer.
Listen carefully to customers and note in their words the faults developed by their vehicle (for
repair job).
Go to the vehicle to confirm, by test driving or observation, vehicle faults.
Prepare a diagnosis (for mechanical faults) and/or body estimate job order using Toyota
approved form.
Obtain customer approval/authorization for diagnosis and/or body estimation.
Monitor job flow and job stoppage on the Job Process and Control Board.
Monitor technician availability and efficiency on Job Progress Board.
Receive work-in customers based on technician availability.
Communicate customer if additional job is needed on his/her vehicle; explain additional cost and
delivery time change and get customer approval.
Explain to customer that he/she will be notified as soon as diagnosis is completed.
Explain diagnosis result using simple words; prepare and explain cost of repairing the vehicle;
tell customer when repairs will be completed and get customer approval.
Carryout pre-delivery job inspection.
Before receiving payment carryout job explanation to customer and further advice customer on
vehicle use.
During delivery, show customer parts that were changed and his old parts.
Tell customer when his vehicle will be due for next service (show him the next service sticker)
Carryout work-around check on vehicle with customer during delivery.
Obtain Post Service Follow-Up time and date.
Thank customer and hand over his key to him/her.
Respect company rules on safety.
Receive regular customer complain by listening to customer complain, go to the vehicle to see
the complaint, establish facts, find cause of the problem and solve it as quickly as possible.
Transfers serious complain to the Service Manager.

3. Receive warranty job and explain to customers what is covered by warranty on their vehicle.
Keeping daily record of show and no show customers.
Call the no-show customers to find out reason for no-show and re-book them on appointment.
Reporting daily to the Service Manager.
Assisting the Service Manager when required.
Providing technical support to technicians on the job.
Establishment: ELIZADE NIGERIA LTD (Subsidiary of Toyota Motor Corporation)
Position/Department: Student Industrial Working Experience Scheme (Aug - Dec. 2013)
Duties: Front office and Workshop (Quick service)
Prepare appointment using appointment system and receiving customers (appointment and
walk-in)
Prepare repair/service work order based on customer request and carrying out troubleshooting
and diagnosis when required.
Prepare quotations for service and repair jobs.
Supervise maintenance work and coordinating and ensuring work flow in the workshop.
Co-ordinate quality inspection on completed jobs and ensuring 4S compliance
Prepare invoice and explain same to customer and receive payment for job.
Thank customer and ensure a good customer-company relationship especially during job
delivery.
Monitor the key performance indicators like appointment rate, number of repair order per day,
number of carryover per day, repeat repairs per month, no show rate, number of complains per
month.
Servicing of 1,000km, 5,000km, 10,000km vehicles
Establishment: ACTION HEALTH INCORPORATED YOUTH CENTRE, JIBOWU
Position/Department: YOUTH ASSISTANT (JAN., 2011-DEC., 2011)
Duties:
 Going for outreaches
 Receiving client
 Attending to young one’s in the organization
 Making calls to schools for upcoming programmes
 Going for health Awareness programmes
Establishment: PRAISETENT INFORMATION AND TECHNOLOGY Lagos-state.
Position/Department: CAFÉ ATTENDANT (2009-2011)
Duties:
Monitor server and all other systems
Communicate to customers
Sales of login tickets to customer
Report daily to the project manager.
CERTIFICATIONS
Peer Educator, Office Management and Public speaking (2011), Toyota Service Advisor (2016)

4. SKILLS
 Technical skill.
 Communication skill.
 Numerical and Analytical skill.
 Interpersonal skill.
 Problem solving skill.
 Navasion Usage
 Job Process Control Board
COMPUTER KNOWLEDGE
1. Microsoft Office.
2. Excel
3. Toyota Navasion usage
4. Power point
HOBBIES: Reading and meeting people.
REFEREES
PASTOR. JOSHUA TOYIN TINUOYE
Pastor R.C.C.G, Provincial Head quarter
Lagos Province 53.
Lagos State.
08034012799
MR. OBINNA OLUGE
Field Service Manager
Toyota Nigeria Limited
992, Ojulari Road,
Lekki Peninsula Scheme,
Lagos.
08069257779.
MR. OLUWASEUN TINUOYE
Marketing Manager
Gold Cross Hospital
17b, Bourdillion Road,
Ikoyi Lagos state
08128928223, 08020713911
MR. OYELAMI MICHAEL
SERVICE ADVISOR
ELIZADE NIGERIA LIMITED
Elf bus stop Lekki Epe Exp. way
Lekki, Lagos state
08082070880, 08039649298.