Sumesh Mohan is a senior service advisor currently working at Dynatrade Auto Services Centre in Abu Dhabi since 2011. He has over 8 years of experience in the automotive industry, having previously worked as a service advisor for Hercules Automobiles International and as a mechanic for Mandovi Motors. Mohan holds a diploma in automobile engineering and is seeking a placement that allows him to utilize his skills and expertise for the growth of an organization, while also facilitating his own career growth.

1. Name:SUMESH MOHAN.M
Email:
sumeshmohanm87@gmail.com
sumeshmohanm@ymail.com
Mob:
+971503279194
+971566808813
Passport No:
H4796954
UAE Driving License No:
2358712
Date Of Birth:
23/05/1988
Nationality:
Indian
Marital Status:
Married
Computer Literacy:
Dealer Management System
IBM AS-400
MS Office
Languages Known:
English
Arabic
Hindi
Malayalam
OBJECTIVE
 To Seek Placement With An Organization In Order
To Utilize My Skills, Expertise And Experience For
Growth And Prosperity Of The Organization To The
Optimum Level As Well As Facilitate My Career And
Professional Growth.
PROFESSIONAL EXPERIENCE
 Currently Working As A Senior Service Advisor In
DYNATRADE AUTO SEVICES CENTRE Abudhabi
Since Dec 2011.
 Worked As A Service Advisor For HERCULES
AUTOMOBILES INT’L P LTD (MARUTI SUZUKI
DEALER) At Kerala For A Period April 2009 To Nov
2011.
 Worked As A Mechanic For MANDOVI MOTORS P
LTD (MARUTI SUZUKI DEALER) At Bangalore
For A Period Sep 2008 To March 2009.
PROFESSIONAL CREDENTIALS
 Diploma In Automobile Engineering From Carmel
Polytechnic College Under State Board Of Technical
Education Kerala In 2008.
 Plus Two From S.N.M.H.S.S Under Higher Secondary
Education Board Kerala In 2005.
 SSLC From S.N.M.H.S.S Under Board Of Public
Examinations Kerala In 2003.
STRENGTHS & ACHIEVEMENTS
 Positive Attitude & Quick Learner.
 Result Oriented & Hard Working.
 Good Theoretical And Practical Knowledge In
Automobiles.
 Works Under High Pressure Circumstances.
 Top Performer In 2014 & 2015 (HIGHEST ADD ON
& DEALER SERVICE PACKAGE SALES).
 Best Top Seller In 2013 & 15 (OBS AUTOMOTIVE).

2. JOB ROLES & RESPONSIBILITIES
 Receive Customer Vehicles For Service And Repair Jobs And Raise Repair Orders On
The Dealer Management System.
 Technically Competent To Understand The Customer Needs And Requirements And
Accordingly Raise Service Orders.
 Able To Provide Detailed Explanation On Jobs To Be Carried Out On Vehicle.
 Provide Detailed Explanation And Technical Justification For Additional Repairs With
Cost Estimate And Obtain Approval From Customers.
 Ability To Advise Customers On The Required Vital Jobs..
 Should Have Flair For Selling Value Added Services, Service Contracts And
Accessories.
 Able To Make Every Effort To Resolve Customer Complaints And Ensure Customer
Has Positive Ownership Experience.
 Regularly Follow Up With Workshop Controller And Technicians On His Vehicles And
Update Customers Regularly On The Job Progress And Ensure Delivery Of The
Vehicle At The Promised Time.
 Raise Warranty Approvals.
 Raise Special Orders For Parts Not Available And Follow Up And Keep Customer
Informed.
 Prepare Invoices On DMS And Arrange For Active Delivery Of Vehicles.
 Follow Up Payments Of Credit Customers And Ensure Collection Within Stipulated
Time.
 Conduct Post Service Follow Up To Ensure Customer Satisfaction.
DECLARATION
 I Hereby Assure You That The Above Mentioned Information Is Accurate And True To
The Best Of My Knowledge, In Event Of Me Being Selected, You Are Assured Of My
Whole Hearted Effort To Carry Out My Duties To The Best Of My Ability.
SUMESH MOHAN.M