Compton Computers Pvt. Ltd. is a leading IT solutions provider and systems integrator in India with over 15 years of experience, specializing in services like structured cabling, networking, servers, storage, security, and more. They offer managed IT services including help desk support, on-site resources, asset monitoring, and monthly performance reports. Compton has an experienced team of certified professionals and aims to fully understand client needs to design, implement, optimize, and manage customized turnkey solutions.

2. • Compton Computers Pvt. Ltd. is one of the leading IT Solution
Provider & System integrator in India.
• Compton has been in this industry from the last 15 years and
with it comes 15 valuable years of customer belief.
• An ISO 9001 certified company with Core expertise in
designing IT Solution around Structured Cabling, Wired &
Wireless Networks, Server Solutions, Storage and Backup
Solution, Data Security and Surveillance.
• At Compton we concentrate on understanding our clients
requirements, design his solution, integrate complete solution
for him, optimize it and then put a proactive management
approach. Right from designing, integration, optimizing and
managing Compton follows a methodological approach
complying to all ISO standards.

3. • Innovative 100 Honoree Award , 2013
• CRN Xcellence Award- Best Private
Cloud Deployment in SME’s 2013
• CRN Xcellence award- Among India’s Best
System Integrators for the year 2012
• Emerson presents Critical Difference
Partner Award.
• CRN Xcellence award- Top solution
provider- server and storage –north 2011
• CRN Xcellence award top solution
provider-server and storage –north 2010
• CRN Xcellence award-top integrated
solution provider- north zone 2009.

4. If you are looking for the
managed services or
maintenance contracts then we
are your ideal partner. We
instills
1- Mature services & delivery
practices.
2- In house expertise to plan &
design, integrate, deploy &
support, operate & manage,
optimize & improve any kind of
turnkey.

6. This includes:
1. Setting up the help desk.
2. Call loading and recording Process.
3. Call attending & resolution process.
4. Dedicated resources
5. Call completion process.
6. Weekly and monthly Reports.
7. On site Resources.
8. Standby facility for components if components fails,
to ensure continuity of operations.
9. Asset health status.

7. • We Have a Combined Helpdesk No.
for all Clients
• Allotment of dedicated resources for
your system
• Automated Ticket Number
Generation
You can reach us @:
011-47673201,+91-9310143537

9. CALL ATTENDING & RESOLUTION
PROCESS

10. Details of Support Engineers:
• Microsoft + CISCO Certified - 20
• Hp Certified - 10
• Out of this manpower we have 8 storage
administrator who are properly trained by our
venders i.e., HP, EMC ,Hitachi.
• Expertise over Devices from OEM’s like Cyberoam,
Juniper, Cisco.

12. • Monthly report will be
maintained and presented to
you at every month end. So,
that our performance during
that month could be evaluated
and challenges faced during
that time could be removed
Sample

13. • We ensure a proper
standby support in case
of any system or
component failure in
order to make sure that
your business continuity
is not hampered.

14. • Health of the components
will be truly taken care by us.
We will be presenting you a
monthly health checklist of
the components to make sure
that every component is in a
proper working condition.

15. LEVELS DESIGNATION CONTACT NO. DURATION
L1 SD CO-ORDINATOR
(Vipin Singh)
+919310143735 9:30 AM- 6:00 PM
L2 ACCOUNT MANAGER
(Mr. Ayush Chaturvedi)
+918447788254 9:30 AM- 6:00 PM
L3 IT HEAD
(Mr. Ganesan
Ramadurai)
+919818312764 9:30 AM- 6:00 PM
L4 DIRECTOR
(Mr. Kamal Vahi)
+919350838121 9:30 AM- 6:00 PM