Originally presented by Robert Pitman at the 2015 Worksoft Customer Conference in Dallas, Texas. The Mosaic Company, the world’s largest combined producer and marketer of concentrated phosphate and potash fertilizers, has automated more than 90% of their critical business process testing for SAP in North America. In this presentation, Robert Pitman describes Mosaic’s use of Worksoft for test automation, and numerous additional benefits of the Worksoft platform.

1. The Mosaic Company
Robert J. Pitman – QA Coordinator
Leveraging Worksoft Beyond
Test Automation

2. Click to edit Master title style
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About The Mosaic Company
Our Work
World’s largest combined producer and marketer
of concentrated phosphate and potash fertilizers.
Our Mission
We help the world grow the
food it needs.
Our Formation
Incorporated in 2004 through
the combination of IMC
Global Inc. and the fertilizer
businesses of Cargill.
Our Global Presence
8,900 worldwide employees

3. We Help The World Grow The
Food It Needs
Built by People
Bound by Purpose

4. Leveraging Worksoft Beyond Test
Automation
 Test Data Automation - Supporting
Developers: A Quick Win
 Automation of Labor Intensive
Processes
 Leveraging Worksoft to Build a
Knowledge Base
Mosaic has automated more than 90% of our
North America critical business process testing
for SAP, but we’ve found we can do even
more:

5. QA Department, Embedding Quality in the Process
Stake Holders ----------------
Test Leads – IT Quality Assurance
Business Analysts (BA) – IT Analysts
Subject Matter Experts (SME) –
Business Experts
Project Managers (PM) - IT
Terms ---------------------------
Quality Assurance (QA)
Quality Center (QC)
System Integration Testing (SIT)
User Acceptance Testing (UAT)

6. Test Data Automation
Supporting Developers: A Quick Win

7. Test Data Automation – Questions to Ask
SAP shops: Do you refresh from a Golden Client?
If you do, the refreshed system will have no
transaction data. This can be an issue in sandbox
and development environments.
Do you refresh only once a year or less often?
Then your teams probably have issues with
consumed data. This can cause trouble if your
teams need open contracts, orders, shipments,
etc.
Have you asked your teams how much time they spend
creating test data?
Why not? Do you like wasting money?

8. Test Data Automation
If the answer to any of these questions is YES, you
should really think about a transactional data creation
system for your developers.

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Step 1) Create a folder that belongs to the
developers in which they can make changes.
Step 2) 80/20 rule: Only Copy the processes
most often used and/or modified.
Test Data Automation

10. Test Data Automation – Worksoft Can Help
Copy the
most
commonly
used test
scripts to a
folder where
the
developers
can make
changes.

11. Test Data Automation
Step 3) Rename the datasheets. When developers change
the data, it will not interfere with normal automated
regression runs.

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Step 4) Train the developers how to run the scripts.
Step 5) Teach them how to set control breaks in
the test script to control data creation.
Test Data Automation

13. Test Data Automation
Step 6) Bask in the glow of the developers
telling you how much easier it is now to set up
large amounts of test data.

14. Automation of Labor Intensive
Processes

15. Automation of Labor Intensive
Processes – Bob’s Rules
Rule1: Don’t use your functional test automation
system to automate processes in a production
environment, as an operational data loader.
It would mean that the QA team would have do production
support, which requires 24-7 coverage.
Rule 2: SAP allows you to get around “Rule 1”, to
some degree, because configurations start in
development.
This means they go through the normal QA processes.

16. Test Data AutomationStep 1: Find a process that is a pain point
with your developers due to its repetitive
nature.
Step 2: Estimate how many developer hours
it takes to support your business in this
process.
Step 3: Estimate how many hours would be
required to capture, automate, and deploy
automation scripts.
Automation of Labor Intensive
Processes

17. Plant creation was Mosaic’s biggest pain point. The support
group needed five days to gather/configure/build/add data/test
a single plant. We create 30-40 plants per year in our North
America group alone, which works out to about 150 – 200
days of resource consumption.
 Our support team chased down the configuration & master data
required for new plant.
 They configured the plant in our SAP development environment
and enter the master data.
 They test it in the development environment.
 They move it to our SAP QA system and test it again.
Automation of Labor Intensive Processes
– Mosaic’s Pain Point

18. Automation of Labor Intensive Processes –
Analyze & Craft Solution

19. After using automation for two years we are now evaluating
the following modifications:
 Revisiting the plant information document for completeness.
 Evaluating if we can identify existing standards for plants, shipping,
pricing, etc.
 Use identified standards for testing, instead of having to create from
master data.
 Automate the process of transferring information from the business’s
plant information document to the datasheet in Worksoft.
Automation of Labor Intensive Processes
– Future State

20. Leveraging Worksoft to Build a
Knowledge Base

21. Worksoft Certify – Automation & Knowledge
Mosaic’s Business
Process Procedures
(BPPs) resolve into work
instructions on how we
use our software
packages: SAP, Maximo,
etc.

22. Worksoft Certify – Automation & Knowledge
We want to retain our
SMEs’ and BAs’
knowledge on these
work instructions,

23. Worksoft Certify – Automation & Knowledge
by designing a simple
process for capturing that
knowledge.

24. Using Worksoft to Put the Puzzle Together
Each business
department only
knows their
processes.

25. Using Worksoft to Put the Puzzle Together
The challenge is putting the pieces together and
making sure they fit.

26. Secrets to Success - Ownership
Business:
 Owns the business transactions [Current State].
 Reviews their business transactions at least once per
year.
 Informs QA when they make changes in the processes.
BAs (IT):
 Owns the End-to-End processes that have been
automated [Business Process Flows].
 Reviews impact to library during projects.
 Works with QA team to updates future state of business
processes during new projects.
QA:
 Owns & maintains automated regression library.
 Coordinates & supports Business SMEs & IT BAs.

27. Reviews – Be Warned
If you are going to make them do reviews….
You had better make the process easy!

28. Use What You Already Own
Troux’s Navigate product
provides the viewing portal.
Worksoft’s Certify provides
PDFs of the work
instructions.
OpenText’s LiveLink
provides document
management.

29. The Design – Make Sure it’s Solid
In Troux’s Navigate other
links can be made.
Examples:
SP  Training
SP  Security
After automating a script, my team puts a PDF of a successful run in an
OpenText LiveLink folder belonging to the department. These PDFs allow
us to created a knowledge base in Troux’s Navigate.

30. Knowledgebase – Transaction Level

31. Knowledgebase – Transaction Level

32. Knowledgebase – Transaction Level
The PDF allows our IT
Business Analysts or our
Business Subject Matter
Experts to review a work
instruction. It creates a
common language between
the departments.

33. Knowledgebase – Process Level

34. Knowledgebase – Process Level
The individual
transactions are
listed here and
can be opened by
clicking on them.
The process can
be displayed by
clicking on it.

35. Knowledgebase – Process View
Displays the process flow of the automated test script.

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Business Benefits
Test Data Automation
 Higher quality through improved data for QA
 Greater staff efficiency
Automation of Labor Intensive Processes
 Annual performance improvement of about 40% for SAP
configuration of new plants, expect it to reach 70% after 2nd
effort.
Leveraging Worksoft to Build a Knowledge Base
 Improved process knowledge retention with staff changes
 More accurate information for process improvement projects