Allan Gutierrez has over 10 years of experience in technical writing, quality assurance, office administration, graphic design, and customer service. He currently works as an Office Administrator and Technical Writer for Al Safwa Food Company in Saudi Arabia, where his responsibilities include technical writing, administrative tasks, and participating in recruitment processes. Previously, he held technical writing and quality assurance roles for Al Safwa Group and Hocheng Philippines Corporation. He also has experience in graphic design, customer support, and information technology. Gutierrez aims to further his career in technical writing and quality assurance.

1. Allan Gutierrez
deuxcreed@gmail.com
+966-54390-1761 (KSA)
King Fahd, Riyadh
Allan S. Gutierrez | King Fahd, Riyadh | Tel: +966-54390-1761 (KSA) | email: deuxcreed@gmail.com
Technical Writer June 2014 June 2015
Worked as Technical Writer for the Quality Assurance Department of Al Safwa Group (Paris Hilton Bags
& Accessories and Dairy Queen Grill & Chill Restaurant) in Kingdom of Saudi Arabia with some of the
following responsibilities:
• Writing clear and concise policies, procedures and work instructions/manuals for the Human
Resources Department, Quality Assurance and Audit Department, Operations Department,
IT Department and Finance Department
• Interview a subject matter expert within each department and gather information
necessary to write the policies and procedure.
• Explaining and Composing in simple language all the jargon terms and ideas that are
difficult for the average reader to understand.
• Assist the Quality Assurance Manager in periodical audit of Dairy Queen stores and Paris
Hilton Stores
• Preparing audit report findings for the Quality Assurance Manger
• Researching ISO requirements for the ISO certification of the Company
Career Goal
Obtain a respective career as the Technical writer and/or Quality Assurance Associate
with the utilization of obtained executive and professional expertise.
Technical Writer/Office Administrator June 2015 Present
Employment History
Currently working as an Office Administrator/Technical Writer for Al Safwa Food Company in Kingdom of
Saudi Arabia with some of the following responsibilities:
• Performing tasks, roles and responsibilities of a Technical Writer as previously mentioned.
• Performing administrative tasks such as:
• Composing and disseminating of internal/external information such as memorandums,
presentations and e-mails on the behalf of the General Manager.
• Being the focal point of contact which is responsible for answering queries over the
phone or tough electronic mails.
• Coordinating with affiliated organizations, third party companies and service providers
• Preparing financial reports, expense reimbursements and petty cash for the General Manager
• Participating in internal external recruitment processes of the company (e.g., analyzing and
preparing employee performance records, participating in panel interviews)
• Organizing company meetings and events such as; Monthly operations meeting, sports festivals,
etc.

2. Allan Gutierrez
deuxcreed@gmail.com
+966-54390-1761 (KSA)
King Fahd, Riyadh
Allan S. Gutierrez | King Fahd, Riyadh | Tel: +966-54390-1761 (KSA) | email: deuxcreed@gmail.com
MIS Staff and Technical Writer August 2009 Sept. 2012
Worked as the MIS Staff and Technical Writer for Hocheng Philippines Corporation, Cavite, Philippines
(Largest and No. 1 Manufacturer of Bathroom Fixtures in the Philippines) with some of the following
responsibilities:
• Write technical direction on product announcements, marketing brochures, advertisements,
marketing specifications.
• Researching different hardware and software applications by reading specifications, using the
product and by interviewing someone who is an expert in using the application.
• Writing step by step procedures for using different hardware and software applications.
• Writing policies, manuals and procedures for proper and efficient use of computer software,
hardware and other IT equipments.
• Writing work instructions detailing the installation/maintenance of hardware and software
applications used by the company
• Assisting company personnel with learning productive techniques for using computer software
and hardware.
Technical Support Representative Nov. 2012 Jan. 2013
Worked as a Technical Support Representative for AT & T U verse (Fiber optics internet, Internet Protocol
Television and Voice Over IP) at Alorica Pacific Rim Inc., Makati City Philippines.
• Receive calls from customers
• Assist customers with their concerns
• Provide solutions to the concerns of the customers regarding their problem on their appliance or
gadgets.
• Further explains to the customers the provided instructions with their technical problems
• Discuss the instructions to the customers as clearly as possible.
• Encode important details about the customers and the computer or appliance.
• Record and encode the transaction
• Politely greet and finish the transaction with the customers
Freelance Graphics Designer 2009 2014
Worked as the Freelance Graphic Designer with some of the following responsibilities:
• Presenting ideas to clients
• Meeting with clients and clearly understanding what they are requesting that the final project
look like
• Projecting budgets and schedules
• Creating and develop new and unique ideas to represent an idea. This may include working with
a design team or working directly with the client.
• Creating designs and produces artwork for signage, posters and flyers from client specifications
• Using computer software such as Adobe Photoshop to execute designs

3. Allan Gutierrez
deuxcreed@gmail.com
+966-54390-1761 (KSA)
King Fahd, Riyadh
Allan S. Gutierrez | King Fahd, Riyadh | Tel: +966-54390-1761 (KSA) | email: deuxcreed@gmail.com
Academic Background
Computer Skills
Graduated with a Bachelors Degree in Arts Major in English Language and
Literature from Saint Mary’s University, Nueva Vizcaya Philippines
Studied Bachelor of Science Major in Information Technology for two years in
Saint Mary’s University, Nueva Vizcaya Philippines
• Proficient in Adobe Illustrator , Adobe Photoshop and Adobe InDesign
• Experienced Office Package: Microsoft Word, Microsoft Excel, Microsoft
Powerpoint, Microsoft Outlook Express
• Has knowledge of different format for web regarding image, vector, html, xml,
jpg, gif, flash and more.
• Experienced in Computer hardware and software trouble shooting
TECHNICAL WRITING
/DOCUMENTATION
GRAPHIC DESIGN
PHOTOGRAPHY