RPA, Cognitive, and AI are powerful technologies - but they can't empower digital transformation in and of themselves. This presentation covers three keys that must be in play to achieve true business impact through the use of automation.

1. Don’t Let the Tail Wag the Dog
AI and Your Business Objectives
Cecilia R. Edwards
Partner

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Automation is
NOT
a strategy But Why?
I am going to
implement RPA

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Your WHY matters!
RPA, Cognitive and AI are technologies
used to achieve your WHY

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Difference between automation project and
transformation
Business impact of implementing automation
technologies
Ways to amplify the value creation potential
1
2
3

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Projects are not
transformations
Projects apply
technology to
existing business
processes for
operational
improvement

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Transformations
are more
strategic
Transformations
require rethinking
the underlying
operating model to
achieve business
impact

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With Projects Technology Rules
With
Transformation
Business
Outcomes Rule

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Knowing the difference between the
two matters
Transformations run as projects:
 Don’t scale
 Take way too long to implement
 Fail to achieve the desired business impact

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3 categories of potential impact for
automation technologies
 IT improvements
 Operational efficiencies
 Customer experience

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IT improvements are only a start
 Faster data center and cloud
operations
 Reduced errors
 Greater consistency
 Enhanced security
 Reduced cost
IT as a better
utility

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Operational efficiencies broaden impact
of automation
 Improved quality of service
– Increased speed of delivery
– Reduced errors
– Greater consistency
 Reduced cost
IT as an
efficiency
enabler
in the business

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Greatest impact comes from
transforming customer experience
 Transform business process
 Transform the customer
experience
 Enable new value proposition
 Transform cost structure
IT as a
business
value creator

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Several non-technology related elements
amplify value
 Alignment of stakeholders – in advance
 Enabling culture
 Adjusted risk tolerance
 Measurement against business results

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Cecilia Edwards
Partner, Everest Group
CeciliaEdwards
@CeciliaEdwards
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Stay connected
Website
www.everestgrp.com
Blog
www.sherpasinblueshir.com
Social Media
@EverestGroup
@Everest Group
Dallas (Headquarters)
info@everestgrp.com
+1-214-451-3000
Bangalore
india@everestgrp.com
+91-804-276-4533
Delhi
india@everestgrp.com
+91-124-496-1000
London
unitedkingdom@everestgrp.com
+44-207-129-1318
New York
info@everestgrp.com
+1-646-805-4000
Toronto
canada@everestgrp.com
+1-416-388-6765
Sherpas In Blue Shirts