The document presents the 2015 global preview of the Record-to-Report (R2R) BPO service providers' assessment based on Everest Group's Peak Matrix framework, which evaluates market success and delivery capability. Accenture, Genpact, IBM, TCS, and Wipro are identified as the current leaders in R2R BPO services. The report categorizes 20 service providers into leaders, major contenders, and emerging players, highlighting the importance of analytics-driven end-to-end solutions for differentiation.

1. GLOBAL PREVIEW
EGR-2015-1-MM-1366
P E R F O R M A N C E
E X P E R I E N C E
A B I L I T Y
K N O W L E D G E
2 0 1 5 G L O B A L P R E V I E W
Record-to-report (R2R) BPO Service Providers’ Assessment
Analyst Panel
Rajesh Ranjan
Vishnu Khandelwal
Nitesh Sinha

2. Proprietary & Confidential. © 2015, Everest Global, Inc. 2
2015 Global Preview
Everest Group PEAK Matrix for R2R BPO
Methodology
The PEAK Matrix is a framework to assess the relative market success and overall capability of service
providers. Service providers are positioned on the PEAK Matrix based on evaluation across two key
dimensions
l Market success measured by active ACV and number of clients
l Delivery capability measured by scale of operations, scope, technology solution, delivery footprint,
and buyer satisfaction
Announcing the 2015 R2R Market Leaders
Accenture, Genpact, IBM, TCS, and Wipro are the current
Leaders on Everest Group’s PEAK Matrix for R2R BPO based
on their market successes and R2R delivery capabilities.
The 2015 PEAK Matrix for R2R BPO is based on ~650 active
contracts in 2014 signed by 20 service providers.
Leader
Major Contender
Emerging Player
Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for R2R
No service provider was rated as a Star Performer, because Star Performers are decided based on
movement on the PEAK Matrix from one year to another, and this is the first time that the R2R PEAK
Matrix has been published
Marketsuccess
25thpercentile
High
Low
R2R BPO delivery capability
(Scale, scope, technology, delivery footprint, and buyer satisfaction)
25th percentile
75th percentile
Low High
75thpercentile
Accenture
Major Contenders
Leaders
IBM
Genpact
TCS
Wipro
Infosys
HP
Capgemini
EXL
WNS
Serco
Xerox
HCL
Cognizant
Sutherland Global Services
Xchanging
IGATE
Emerging Players
Steria
Aditya Birla Minacs
Tech Mahindra

3. Proprietary & Confidential. © 2015, Everest Global, Inc. 3
High Medium-high LowMedium
2015 Global Preview
R2R BPO Service Provider Assessment
The ability of a service provider to offer an analytics-driven end-to-
end solution that goes beyond general accounting and focuses on
the strategic needs of CFOs, such as financial planning,
budgeting/forecasting, and regulatory reporting, will differentiate
them from others.
– Rajesh Ranjan, Partner
”
“
R2R BPO services assessment dashboard
Service
provider
Delivery capability
Market
successScale Scope
technology
solution
Delivery
footprint
Buyer
satisfaction Overall
Accenture
Capgemini
Cognizant1 N/A
EXL
Genpact
HCL
HP
IBM
IGATE
Infosys
Minacs
Serco
SGS2
Steria
TCS
Tech Mahindra1 N/A
Wipro
WNS
Xchanging
Xerox
1 Buyer satisfaction score and overall PEAK MatrixTM positioning adversely impacted for those service providers who provided
inadequate number of buyer references
2 SGS: Sutherland Global Services

4. Proprietary & Confidential. © 2015, Everest Global, Inc. 4
In the 55-page report, Record-to-report (R2R) BPO – Service Provider Landscape with
PEAK MatrixTM Assessment 2015, 20 R2R BPO service providers are categorized into
Leaders, Major Contenders, and Emerging Players. This report is available for purchase:
https://research.everestgrp.com/Product/EGR-2015-1-R-1365.
Additional Information
Publications
l FAO Annual Report 2014
l FAO Service Provider
Landscape and PEAK Matrix
Assessment 2014
l Growth of BPO in Latin
America across F&A, HR,
and Procurement
Custom services
l Strategic engagement review
l Price and service level
benchmarking
l Competitive assessment
l Market opportunity
assessment
Other related offerings
More details on the full report
www.everestgrp.com | research.everestgrp.com | www.sherpasinblueshirts.com
For more information about Everest Group, please contact:
+1-214-451-3000 | info@everestgrp.com
Our global services research offerings
1 Banking, financial services, and insurance
Custom research capabilities
l Benchmarking | Pricing, delivery model, skill portfolio
l Peer analysis | Scope, sourcing models, locations
l Locations | Cost, skills, sustainability, portfolio – plus a tracking tool
l Tracking services | Service providers, locations, risk
l Other | Market intelligence, service provider capabilities, technologies, contract
assessment
Finance & accounting
Procurement
Human resources
Recruitment process
PricePointTM
Global sourcing
Locations InsiderTM
Contact center
Transaction Intelligence
Healthcare information technology
Information technology
Cloud VistaTM
BFSI1 business process
BFSI1 information technology
Market VistaTM
Global services tracking across functions, sourcing models, locations, and service
providers – industry tracking reports also available
Global FAO service provider market share
FAO service provider market share
ACV in US$ billion
2011 2012 2013
100% =
Service provider 1
Service provider 2
Service provider 3
Service provider 4
Service provider 5
Service provider 6
Service provider 7
Service provider 9
Service provider 10
Service provider 11
Service provider 8
Service provider assessment parameters – scale
Leaders Major
Contenders
Emerging
Players
FAO FTEs
Number of FTEs Maximum
Average
Minimum