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Cisco Connect 2018 Singapore - Do more than keep the lights on
- 2. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Do More Than Keep the Lights On – Direct OpEx to Innovation Shahrukh Patel Director, Advanced Services, ASEAN
- 3. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU on growing the business to transform the business of budgets are spent on running the business 10%20%70% CIOs turn to IT service providers 74% 54% “Using IT services is essential to our business’s success” “We plan to increase our use of IT services”
- 4. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Mind the gap 69% of digital leaders: lack the right people, knowledge and technology to transform. Source: IDC 1.5M unfilled positions in global cybersecurity workforce by 2020 Source: Frost & Sullivan
- 5. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Time to think bigger Expertise Quality Innovation Flexibility Learning Only by strategically working with outside providers can you get the skills, experience and results you need — when you need them. not just individual not just talent not just creativity not just headcount not outsourcing Collective Experience and process maturity R&D, data and outside perspective Scalable engagements Training and skills transfer
- 6. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Unbeatable results Enabling extraordinary business results for over 30 years 11 JD Power Certification for excellence in customer service Engineering access worldwide Professionals certified Networking technologies Networks installed >50M 11Years 25K Unmatched networking leadershipGlobal experience and scale Technology visionary #1W/ engineers, architects, advisors 12K Expert certifications Fortune 100 companies3/4 3M
- 7. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Get on the right path Migrate, deploy and integrate Everyday improvements Advisory Implementation Optimization Fix problems — or avoid them Technical Get new skills Training Leave it to us Managed Six Services Capabilities to Remember From start to finish, across all our architectures
- 8. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Business Critical Services Business Critical Services High- Value Services
- 9. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Introducing Business Critical Services The next generation of optimization services
- 10. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Cisco Business Critical Services Applies actionable analytics, automation, and technology expertise to help our customers predict opportunities, preempt risks, and navigate technology transitions. Foundation Acceleration Transformation Analytics Automation Compliance Security Cross Architecture
- 11. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Business Critical Services Expertise combined with Cisco Intellectual Capital and Methodologies Trending, anomaly detection, KPI management, and preemptive and predictive recommendations Near real-time reporting via online portal Automated fault management: detection, collection, reporting, and notification Solution Validation automation and network replication Automated software upgrades and large scale configuration changes PCI, HIPAA, SOX. ISO, and other compliance audits Threat Management: Incident response, threat hunting, and vulnerability assessments Strategy and Planning: Segmentation design, program maturity, and architecture assessments Informed decisions Lower complexity Reduced risk Threat protection AutomationAnalytics SecurityCompliance
- 12. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU 56% increased availability using Wi-Fi analytics Saved 30,000 man hours by automating 99.9% of software changes Pilot customers are seeing extraordinary outcomes z Automates PCI compliance for zero penalties Entertainment Company Service Provider Service Provider Retailer 25% of cases automatically submitted saving 1000s of hours annually
- 13. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Introducing High-value Services Building on our industry-leading product support to unlock more value
- 14. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Foundational services The right outcomes for every environment With new high-value services High-value services Network Solution Software TS Advantage, SP Advantage, Cisco Managed Services Solution Support Software Support Enhanced and Premium Product Foundation support
- 15. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU 70% Fewer outages • Primary point of contact & solution expertise • Product support team coordination • Case management to resolution • Onboarding for faster ROI Solution Support Technical Services Advantage 43% Faster resolution • Personalized support • Customer benchmarking • Measurable KPIs • Actionable analytics 24x7 support Software Support • Prioritized cases • Direct access to technical experts • Technical onboarding and adoption • Designated service management* • Workflow integration*
- 16. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Incident management KPIs Customer benchmarking Incident trend analysis Software consumption analytics Onboarding and adoption Configuration best practices Workflow integration Automated monitoring and incident detection 50M+ networks installed 12K engineers, architects and advisors 25K certifications In-depth knowledge of customer environment Third-party ecosystem support Global service delivery model and presence Choice of coverage models High-value Services Built on world-class support and IT innovation Onboarding & Best Practices Actionable Analytics Scale & Flexibility Networking Expertise Efficient operations Faster resolution Increased uptime Higher ROIMaximize uptime Enhance operations Unlock value
- 17. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Customers are unlocking more value 80% incident reduction 20% faster onboarding of new customers 70% fewer outages Faster issue resolution & reduced risk Software Support Solution Support TS Advantage SP Advantage Communications Co. SaaS Provider Regional Bank Telecommunications
- 18. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Embrace the new reality Accelerate and leap with our predictive services offerings.